inSided

Leading Community Platform for Customer Success & Support

About inSided

inSided is a highly configurable, full SaaS self-service solution that helps you scale support, enable customer success and increase product adoption by leveraging the power of your own community - or expert users. Our community powered help center pushes company- and community content right into all of your digital channels effortlessly, making sure users get answers to their questions at the right time, in the right place. Don't interrupt your users' journey with your product, use our in-app support widgets to continue their efforts. Finally, our community platform not only enables your users to engage with your company and other users, but also makes sure that your knowledge base is never out of date.

Pricing starting from:

US$900,00/month

  • Free Trial
  • Subscription

Key benefits of inSided

  • Full SaaS, no programming needed, highly configurable to meet your highest UX/design standards.

  • Embeddables that combine company and community content in your website or product.

  • Smart search, and contextual support.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, Germany

    Supported Languages

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 12 others, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Ukrainian

    Pricing starting from:

    US$900,00/month

    • Free Trial
    • Subscription

    Images

    With inSided, users can create discussion and Q&A forums
    Users can vote on new ideas or designs
    Customers can rate and review products or services
    Star ratings can be broken down to evaluate designs, prices, and more
    News and articles can also be posted on inSided
    Articles can be liked, commented on, and shared on social media sites
    Users can be given rewards and recognition for their contribution
    Badges can be displayed on users' profiles to showcase their achievements
    Posts can be searched for moderation
    Users can track engagement with inSided
    View 11 more
    inSided screenshot: With inSided, users can create discussion and Q&A forums inSided screenshot: Users can vote on new ideas or designs inSided screenshot: Customers can rate and review products or services inSided screenshot: Star ratings can be broken down to evaluate designs, prices, and more inSided screenshot: News and articles can also be posted on inSided inSided screenshot: Articles can be liked, commented on, and shared on social media sites inSided screenshot: Users can be given rewards and recognition for their contribution inSided screenshot: Badges can be displayed on users' profiles to showcase their achievements inSided screenshot: Posts can be searched for moderation inSided screenshot: Users can track engagement with inSided

    Features

    Total features of inSided: 12

    • API
    • Customer Segmentation
    • Customizable Branding
    • Gamification
    • Knowledge Base Management
    • Metadata Management
    • Online Forums
    • Reporting & Statistics
    • Rewards Management
    • Role-Based Permissions
    • Single Sign On
    • Social Media Integration

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    Reviews

    Overall rating

    4,1 /5
    (7)
    Value for Money
    4/5
    Features
    3,4/5
    Ease of Use
    4,3/5
    Customer Support
    4,3/5

    Already have inSided?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7
    Verified Reviewer
    Overall rating
    • Industry: Renewables & Environment
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great service

    Reviewed on 2017/12/14

    Pros

    flexible, high end software which helps us to built a community around our brand, since 4 years.

    Cons

    it is more expensive than other tools, which makes only is worth while with a solid businesscase .

    Laura O.
    Overall rating
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Customer oriented company; they act as they preach!

    Reviewed on 2018/06/21

    Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions...

    Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

    Pros

    All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

    Cons

    Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

    Verified Reviewer
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Great ideas, slow execution. Excellent support and culture.

    Reviewed on 2017/12/15

    Pros

    InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.
    The software is simple and easy to use for end-users and admins.
    Some strong features that can have real business impact.
    Customer support is excellent.
    Moderation workflow is good for smaller communities.

    Cons

    The software is simple and without any development options to make front-end or back-end changes.
    Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.
    Analytics are lacking severely, however this is being addressed.
    Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
    Ideas for improvements are slow to be realised.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great product for standard websites

    Reviewed on 2018/06/15

    A more professional forum than the open source version we were using, and it was alot cheaper than...

    A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

    Pros

    It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

    Cons

    It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

    Brian V.
    Overall rating
    • Industry: Telecommunications
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    inSided review

    Reviewed on 2019/03/12

    inSided is a great base for our community forums. The ability to feature content, link outside of...

    inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

    Pros

    It's stable and does what it has to do. Easy to use, new features are being added.

    Cons

    It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.

    Showing 5 reviews of 7 Read all reviews

    inSided FAQs

    Below are some frequently asked questions for inSided.

    inSided offers the following pricing plans:

    • Starting from: US$900,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Free 14-day trial or personalized quote available on request.

    inSided offers the following features:

    • API access
    • Advanced Gamification, badges, roles. Fully configurable
    • Advanced community statistics and dashboards
    • Analytics & reporting
    • Automatic real-time backups
    • Content personalization
    • Custom domain names
    • Customer portal integration
    • Customizable branding
    • Customized metadata
    • Discussion forums
    • Full SaaS, highly configurable to meet highest UX standards
    • Ideation & co-creation
    • Invitations
    • News & blogs
    • Powerful online forum, SEO indexing, embeddable components
    • Private communities
    • Rewards management
    • Role-based permissions
    • Single Sign On (SSO)
    • Social Sign In
    • Strong gamification capabilities
    • User generated product Q&As

    inSided has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    inSided supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Ukrainian

    We do not have any information about what devices inSided supports

    inSided integrates with the following applications:

    Freshdesk, RingCentral Engage Digital, Salesforce Essentials, Salesforce Service Cloud, Zendesk

    inSided offers the following support options:

    Online Support, FAQs, Forum, Knowledge Base, Phone Support, Video Tutorials

    Related categories

    See all software categories found for inSided.