inSided

Leading Community Platform for Customer Success & Support

4,1 /5 (7 reviews) Write a Review!

inSided Overview

What is inSided?

inSided is a highly configurable, full SaaS self-service solution that helps you scale support, enable customer success and increase product adoption by leveraging the power of your own community - or expert users. Our community powered help center pushes company- and community content right into all of your digital channels effortlessly, making sure users get answers to their questions at the right time, in the right place. Don't interrupt your users' journey with your product, use our in-app support widgets to continue their efforts. Finally, our community platform not only enables your users to engage with your company and other users, but also makes sure that your knowledge base is never out of date.

inSided Overview

Pricing

Starting from
US$900,00/month

Pricing options

Free Trial
Subscription
Value for money

Free 14-day trial or personalized quote available on request.


inSided Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 12 others, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Ukrainian

Media

With inSided, users can create discussion and Q&A forums
Users can vote on new ideas or designs
Customers can rate and review products or services
Star ratings can be broken down to evaluate designs, prices, and more
News and articles can also be posted on inSided
Articles can be liked, commented on, and shared on social media sites
Users can be given rewards and recognition for their contribution
Badges can be displayed on users' profiles to showcase their achievements
Posts can be searched for moderation
Users can track engagement with inSided
inSided screenshot: With inSided, users can create discussion and Q&A forums inSided screenshot: Users can vote on new ideas or designs inSided screenshot: Customers can rate and review products or services inSided screenshot: Star ratings can be broken down to evaluate designs, prices, and more inSided screenshot: News and articles can also be posted on inSided inSided screenshot: Articles can be liked, commented on, and shared on social media sites inSided screenshot: Users can be given rewards and recognition for their contribution inSided screenshot: Badges can be displayed on users' profiles to showcase their achievements inSided screenshot: Posts can be searched for moderation inSided screenshot: Users can track engagement with inSided

inSided Reviews

inSided Reviews

Overall rating
4,1
/
5
Excellent
2

Very good
4

Average
1

Poor
0

Terrible
0

Value for Money
4
Features
3,4
Ease of Use
4,3
Customer Support
4,3
86% recommended this app
Verified Reviewer

Great service


Laura O.

Customer oriented company; they act as they preach!

Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.


Verified Reviewer

Great ideas, slow execution. Excellent support and culture.


Verified Reviewer

Great product for standard websites

A more professional forum than the open source version we were using, and it was alot cheaper than the competition.


Brian V.

inSided review

inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.


Verified Reviewer
Industry: Renewables & Environment
Company size: 1 001-5 000 Employees

Great service

Used Daily for 2+ years
Reviewed on 2017/12/14
Review Source: Capterra

Pros

flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons

it is more expensive than other tools, which makes only is worth while with a solid businesscase .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Laura O.
Company size: 51-200 Employees

Customer oriented company; they act as they preach!

Used Weekly for 2+ years
Reviewed on 2018/06/21
Review Source: Capterra

Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Pros

All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Cons

Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Consumer Electronics
Company size: 1 001-5 000 Employees

Great ideas, slow execution. Excellent support and culture.

Used Daily for 2+ years
Reviewed on 2017/12/15
Review Source: Capterra

Pros

InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.
The software is simple and easy to use for end-users and admins.
Some strong features that can have real business impact.
Customer support is excellent.
Moderation workflow is good for smaller communities.

Cons

The software is simple and without any development options to make front-end or back-end changes.
Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.
Analytics are lacking severely, however this is being addressed.
Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
Ideas for improvements are slow to be realised.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Telecommunications
Company size: 51-200 Employees

Great product for standard websites

Used Daily for 2+ years
Reviewed on 2018/06/15
Review Source: Capterra

A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

Pros

It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

Cons

It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Brian V.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

inSided review

Used Daily for 2+ years
Reviewed on 2019/03/12
Review Source: Capterra

inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

Pros

It's stable and does what it has to do. Easy to use, new features are being added.

Cons

It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
7,2/10
Based on 7 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

inSided Pricing

inSided Pricing

Starting from
US$900,00/month
Free Trial
Subscription
Value for money

Free 14-day trial or personalized quote available on request.

Free 14-day trial or personalized quote available on request.

Value for Money
4/5
Based on 7 user ratings
Compare value for money rating with alternatives
Compare with alternatives

inSided Features

inSided Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
3,4/5
Based on 7 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for inSided

Additional information for inSided

Key features of inSided

  • API access
  • Advanced Gamification, badges, roles. Fully configurable
  • Advanced community statistics and dashboards
  • Analytics & reporting
  • Automatic real-time backups
  • Content personalization
  • Custom domain names
  • Customer portal integration
  • Customizable branding
  • Customized metadata
  • Discussion forums
  • Full SaaS, highly configurable to meet highest UX standards
  • Ideation & co-creation
  • Invitations
  • News & blogs
  • Powerful online forum, SEO indexing, embeddable components
  • Private communities
  • Rewards management
  • Role-based permissions
  • Single Sign On (SSO)
  • Social Sign In
  • Strong gamification capabilities
  • User generated product Q&As

Benefits

  • Full SaaS, no programming needed, highly configurable to meet your highest UX/design standards.

  • Embeddables that combine company and community content in your website or product.

  • Smart search, and contextual support.

  • inSided FAQs

    inSided FAQs

    Below are some frequently asked questions for inSided.

    Q. What type of pricing plans does inSided offer?

    inSided offers the following pricing plans:

    Starting from: US$900,00/month

    Pricing model: Subscription

    Free Trial: Available

    Free 14-day trial or personalized quote available on request.

    Q. What are the main features of inSided?

    inSided offers the following features:

    • API access
    • Advanced Gamification, badges, roles. Fully configurable
    • Advanced community statistics and dashboards
    • Analytics & reporting
    • Automatic real-time backups
    • Content personalization
    • Custom domain names
    • Customer portal integration
    • Customizable branding
    • Customized metadata
    • Discussion forums
    • Full SaaS, highly configurable to meet highest UX standards
    • Ideation & co-creation
    • Invitations
    • News & blogs
    • Powerful online forum, SEO indexing, embeddable components
    • Private communities
    • Rewards management
    • Role-based permissions
    • Single Sign On (SSO)
    • Social Sign In
    • Strong gamification capabilities
    • User generated product Q&As

    Q. Who are the typical users of inSided?

    inSided has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does inSided support?

    inSided supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Ukrainian

    Q. What type of pricing plans does inSided offer?

    inSided has the following pricing plans:

    Subscription

    Q. Does inSided support mobile devices?

    We do not have any information about what devices inSided supports

    Q. What other apps does inSided integrate with?

    inSided integrates with the following applications:

    Freshdesk, RingCentral Engage Digital, Salesforce Essentials, Salesforce Service Cloud, Zendesk

    Q. What level of support does inSided offer?

    inSided offers the following support options:

    Online Support, FAQs, Forum, Knowledge Base, Phone Support, Video Tutorials