RingCentral MVP

About RingCentral MVP

RingEX is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organizations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingEX provides a comprehensive feature set that helps optimize business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.


Key benefits of RingCentral MVP

  • Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingEX business phone system.

  • RingEX uses the employee's company business number, rather than a personal number, to help maintain their business identity.

  • Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

  • Customers from all over the world can contact users by using RingEX to set up a local phone number, giving the company a local presence.

  • RingEX integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

  • Images

    RingCentral MVP Software - Message - Video - Phone
    RingCentral MVP Software - Switch devices from Desktop to Mobile while on a meeting.
    RingCentral MVP Software - Calendar and Contacts Integration
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    RingCentral MVP video
    RingCentral MVP video
    RingCentral MVP video
    RingCentral MVP Software - Message - Video - Phone
    RingCentral MVP Software - Switch devices from Desktop to Mobile while on a meeting.
    RingCentral MVP Software - Calendar and Contacts Integration

    Not sure about RingCentral MVP? Compare with a popular alternative

    RingCentral MVP

    4,2 (1 191)
    VS.

    Starting Price

    US$20,00
    month
    US$15,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    72
    26

    Integrations

    11
    No integrations found

    Ease of Use

    4,2 (1 191)
    4,4 (75)

    Value for Money

    4,0 (1 191)
    4,0 (75)

    Customer Service

    4,0 (1 191)
    3,8 (75)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4,2 /5
    (1 191)
    Value for Money
    4,0/5
    Features
    4,3/5
    Ease of Use
    4,2/5
    Customer Support
    4,0/5

    Already have RingCentral MVP?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1 191
    Max
    Max
    Overall rating
    • Industry: Computer Software
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

    Reviewed on 2019/05/07

    I have had a positive experience with RingCentral. We use it for all remote employees and our local...

    I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

    Pros

    RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

    Cons

    There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

    Alternatives Considered

    Vonage Business Communications

    Reasons for Switching to RingCentral MVP

    Pricing and features made us choose RingCentral.
    Thomas
    Overall rating
    • Industry: Insurance
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Streamlined Communication and Stellar Service

    Reviewed on 2023/06/05

    The platform's user-friendly interface made setting up and managing our phone system incredibly...

    The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough.

    Pros

    We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment!

    Cons

    While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

    Alternatives Considered

    8x8 Work, Microsoft Teams and Zoom Phone

    Reasons for Choosing RingCentral MVP

    The lack of features, customization and minimal support, compounded the issues we already had with the system's requirements.

    Reasons for Switching to RingCentral MVP

    We found that while the price was a little higher than most of these products, the support and feature set that came with RingCentral really fit our company.
    Thomas
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback

    Reviewed on 2023/05/25

    Their platform is solid. The features are extensive. The call quality is good. The configuration...

    Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call.

    Pros

    Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)

    Cons

    THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.

    Alternatives Considered

    Five9

    Reasons for Switching to RingCentral MVP

    When purchasing RingCentral it had the right combination of features we needed at the time.
    Rene
    Overall rating
    • Industry: Human Resources
    • Company size: 1 001–5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Best tool for calls

    Reviewed on 2024/01/03

    Pros

    There were no technical errors at all while using the application, nor were there any call drops.

    Cons

    Sometimes the messages are not delivered.

    Response from RingCentral

    Hey Rene, the Review Team thanks you for your positive review! We are thrilled that RingCentral has provided you with a reliable calling experience. If you ever have more insights to share or need assistance, feel free to reach out; we are here to ensure your experience continues to be excellent. We appreciate you and your business!

    Chirag
    Overall rating
    • Industry: Insurance
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Call, text, fax and conference from anywhere

    Reviewed on 2021/02/11

    The overall experience with RingCentral is very positive. The sales and implementation cycle was...

    The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral.

    Pros

    RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us.

    Cons

    RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement.

    Alternatives Considered

    8x8 Work, Zoom and MiVoice Business Solution

    Reasons for Choosing RingCentral MVP

    As customer's habit changed with communication, our Cisco phones were one way of communicating. We had fax systems that were separate. We had 3 internal chatting systems. We had a texting system that was alright. And yet, data from all these systems had to be brought into our insurance systems or in a different common place. All of this effort wasn't improving our ability to deliver to our customers. Making the switch allows us to spend less time with various software and more time serving customers who we deeply care about.

    Reasons for Switching to RingCentral MVP

    RingCentral's sales team did a remarkable job of keeping the conversation simple. As we asked questions, RingCentral showed us more features. They caught our attention by showing us what mattered most. They also had a clean, easy proof of concept that showed minimum barrier for entry, full feature-set and more. Their sales team used their own products to provide us support during proof of concept. While priced higher than others, RingCentral sure were able to show us the value and their fitness for a company like ours. When RingCentral showed unified communication, it sure was all unified. Competitors had a core product and different technologies appeared to have been bolted on to it. Competition was good as well. A clean, unified product, proof of concept and a smooth sales cycle led us to finalize RingCentral.
    Showing 5 reviews of 1 191 Read all reviews

    RingCentral MVP FAQs

    Below are some frequently asked questions for RingCentral MVP.

    RingCentral MVP offers the following pricing plans:

    • Starting from: US$20,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually

    RingCentral MVP has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    RingCentral MVP supports the following languages:

    English

    RingCentral MVP supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingCentral MVP integrates with the following applications:

    Box, Desk.com, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, Salesforce Platform, ServiceNow, Skype for Business, Zendesk Suite

    RingCentral MVP offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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