RingCentral Office

RingCentral Office - All-inclusive business phone system

4,2 /5 (822 reviews) Write a Review!

RingCentral Office Overview

What is RingCentral Office?

RingCentral Office is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organisations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingCentral Office provides a comprehensive feature set that helps optimise business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.

RingCentral Office’s conferencing features enable users to set up or join video or voice conferences, and online meetings. Organisations can give their company local presence with multiple available local, toll-free, and international numbers. Teams can utilise RingCentral as a collaborative cloud workspace for managing projects, and sharing files more productively, using their preferred accessory or device.

Call management features can be customised by configuring answering rules, call forwarding, message alerts, and missed-call notifications. Additional features include automatic call recording, call flip, call park, and call screening, as well as shared lines, intercom, and paging. The solution also allows users to send and receive text messages from the company's business number. RingCentral Office provides native mobile apps for both iOS and Android devices.

RingCentral Office Overview

Pricing

Starting from
US$19,99/month

Pricing options

Free Trial
Subscription
Value for money

ESSENTIALS: $19.99 monthly per user.
STANDARD: $24.99 monthly per user.
PREMIUM: $34.99 monthly per user.
ULTIMATE: $49.99 monthly per user.


RingCentral Office Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

The platform supports video conferencing and visual voicemail
RingCentral Office integrates into any preferred accessory or device
Set up or join voice conferences and online meetings
Tap for on-demand call recording
With RingCentral for Salesforce, users can instantly view caller records, and more
Apple Watch SMS messaging
Apple Watch missed call notifications
Apple Watch alerts
The mobile app includes call flip, call park, automatic call recording, and more
Users can set up message alerts and missed-call notifications
RingCentral Office video RingCentral Office video RingCentral Office video RingCentral Office screenshot: The platform supports video conferencing and visual voicemail RingCentral Office screenshot: RingCentral Office integrates into any preferred accessory or device RingCentral Office screenshot: Set up or join voice conferences and online meetings RingCentral Office screenshot: Tap for on-demand call recording RingCentral Office screenshot: With RingCentral for Salesforce, users can instantly view caller records, and more RingCentral Office screenshot: Apple Watch SMS messaging RingCentral Office screenshot: Apple Watch missed call notifications RingCentral Office screenshot: Apple Watch alerts RingCentral Office screenshot: The mobile app includes call flip, call park, automatic call recording, and more RingCentral Office screenshot: Users can set up message alerts and missed-call notifications

RingCentral Office Reviews

RingCentral Office Reviews

Overall rating
4,2
/
5
Excellent
415

Very good
243

Average
104

Poor
34

Terrible
26

Value for Money
4
Features
4,2
Ease of Use
4,2
Customer Support
4
80% recommended this app
Max P.

Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.


Cole R.

Convenient Calling Solution

Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.


Matt B.

Love it, Love it, Love it

Again, my experience has been wonderful. Easy to use, easy to set up, solid customer service...I highly recommend their platform!


Harrison B.

Moderately easy-to-use Phone Software


Fernando G.

Best VOIP for small biz

nothing but a great experience with ring central have advocated to other colleagues and most have changed form other incomparable systems and have never left.


Max P.
Industry: Computer Software
Company size: 201-500 Employees

Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Pros

RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Cons

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cole R.
Industry: Consumer Goods
Company size: 51-200 Employees

Convenient Calling Solution

Used Weekly for 6-12 months
Reviewed on 2020/05/12
Review Source: Capterra

Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Pros

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Cons

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Matt B.
Industry: Civil Engineering
Company size: Self Employed

Love it, Love it, Love it

Used Daily for 1+ year
Reviewed on 2020/09/16
Review Source: Capterra

Again, my experience has been wonderful. Easy to use, easy to set up, solid customer service...I highly recommend their platform!

Pros

So easy to install and amazingly easy to use. We are an executive search firm and we were able to integrate RingCentral with our Applicant Tracking System so making out bound calls to clients and candidates is as easy as clicking on their phone number in our ATS! Additionally, we check references from time to time, so the ability to record phone calls so we can accurately transcribe our conversations is perfect! And...we can send/receive text messages as well which is AWESOME! I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well!

Cons

Hmmm...good question. I am hard pressed to find anything that we do not like about RingCentral thus far.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Harrison B.

Moderately easy-to-use Phone Software

Reviewed on 2016/08/29
Review Source: SoftwareAdvice

Pros

We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Cons

To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Fernando G.
Industry: Consumer Services
Company size: 11-50 Employees

Best VOIP for small biz

Used Daily for 2+ years
Reviewed on 2020/09/09
Review Source: Capterra

nothing but a great experience with ring central have advocated to other colleagues and most have changed form other incomparable systems and have never left.

Pros

I like that the app is real time as well as their desktop app version, very easy to transfer within and outside the phone system. sms messages are instant and pictures come over very quickly. can have multiple lines and can mask your line with the appropriate caller id. good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.

Cons

i dont really have anything negative to say about this but if i had to come up with a con it would be the price.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8/10
Based on 822 user ratings
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RingCentral Office Pricing

RingCentral Office Pricing

Starting from
US$19,99/month
Free Trial
Subscription
Value for money

ESSENTIALS: $19.99 monthly per user.
STANDARD: $24.99 monthly per user.
PREMIUM: $34.99 monthly per user.
ULTIMATE: $49.99 monthly per user.

ESSENTIALS: $19.99 monthly per user.
STANDARD: $24.99 monthly per user.
PREMIUM: $34.99 monthly per user.
ULTIMATE: $49.99 monthly per user.

Value for Money
4/5
Based on 822 user ratings
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RingCentral Office Features

RingCentral Office Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 822 user ratings
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Categories

Additional information for RingCentral Office

Additional information for RingCentral Office

Key features of RingCentral Office

  • Activity reporting
  • Audio conferencing
  • Auto-receptionist
  • CRM integrations
  • Call flip and call park
  • Call forwarding
  • Call monitoring
  • Call queues
  • Call recording
  • Call routing & answering rules
  • Call screening
  • Caller ID control
  • Cloud storage integrations
  • Customized greetings
  • Dial-by-name directory
  • Freephone, local, non-geographic & international numbers
  • HD video meetings
  • Hold music & messages
  • Hot desking
  • Hunt groups
  • Internet fax
  • Missed call notifications
  • Multi-level IVR
  • Paging & intercom
  • Role-based access control
  • Screen sharing
  • Single Sign-on
  • Voicemail & voicemail-to-email

Benefits

  • Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingCentral Office's BYOD business phone system.

  • RingCentral Office uses the employee's company business number, rather than a personal number, to help maintain their business identity.

  • Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

  • Customers from all over the world can contact users by using RingCentral Office to set up a local phone number, giving the company a local presence.

  • RingCentral Office integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

  • RingCentral Office FAQs

    RingCentral Office FAQs

    Below are some frequently asked questions for RingCentral Office.

    Q. What type of pricing plans does RingCentral Office offer?

    RingCentral Office offers the following pricing plans:

    Starting from: US$19,99/month

    Pricing model: Subscription

    Free Trial: Available

    ESSENTIALS: $19.99 monthly per user. STANDARD: $24.99 monthly per user. PREMIUM: $34.99 monthly per user. ULTIMATE: $49.99 monthly per user.

    Q. What are the main features of RingCentral Office?

    RingCentral Office offers the following features:

    • Activity reporting
    • Audio conferencing
    • Auto-receptionist
    • CRM integrations
    • Call flip and call park
    • Call forwarding
    • Call monitoring
    • Call queues
    • Call recording
    • Call routing & answering rules
    • Call screening
    • Caller ID control
    • Cloud storage integrations
    • Customized greetings
    • Dial-by-name directory
    • Freephone, local, non-geographic & international numbers
    • HD video meetings
    • Hold music & messages
    • Hot desking
    • Hunt groups
    • Internet fax
    • Missed call notifications
    • Multi-level IVR
    • Paging & intercom
    • Role-based access control
    • Screen sharing
    • Single Sign-on
    • Voicemail & voicemail-to-email

    Q. Who are the typical users of RingCentral Office?

    RingCentral Office has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does RingCentral Office support?

    RingCentral Office supports the following languages:

    English

    Q. What type of pricing plans does RingCentral Office offer?

    RingCentral Office has the following pricing plans:

    Subscription

    Q. Does RingCentral Office support mobile devices?

    RingCentral Office supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does RingCentral Office integrate with?

    RingCentral Office integrates with the following applications:

    Box, Dropbox Business, Microsoft 365, Okta, PCRecruiter, RingCentral Video, Salesmate, ServiceNow, Workato, Zendesk

    Q. What level of support does RingCentral Office offer?

    RingCentral Office offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs