RingCentral Office

RingCentral Office - All-inclusive business phone system

4,2 /5 (839 reviews) Write a Review!

RingCentral Office Overview

What is RingCentral Office?

RingCentral Office is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organisations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingCentral Office provides a comprehensive feature set that helps optimise business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.

RingCentral Office’s conferencing features enable users to set up or join video or voice conferences, and online meetings. Organisations can give their company local presence with multiple available local, toll-free, and international numbers. Teams can utilise RingCentral as a collaborative cloud workspace for managing projects, and sharing files more productively, using their preferred accessory or device.

Call management features can be customised by configuring answering rules, call forwarding, message alerts, and missed-call notifications. Additional features include automatic call recording, call flip, call park, and call screening, as well as shared lines, intercom, and paging. The solution also allows users to send and receive text messages from the company's business number. RingCentral Office provides native mobile apps for both iOS and Android devices.

RingCentral Office Overview

Pricing

Starting from
US$19,99/month

Pricing options

Free Trial
Subscription
Value for money

ESSENTIALS: $19.99 monthly per user.
STANDARD: $24.99 monthly per user.
PREMIUM: $34.99 monthly per user.
ULTIMATE: $49.99 monthly per user.


RingCentral Office Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

The mobile app includes call flip, call park, automatic call recording, and more
Users can set up message alerts and missed-call notifications
Collaboration tools include file sharing, video & audio conferencing, and more
RingCentral Office integrates into any preferred accessory or device
With RingCentral for Salesforce, users can instantly view caller records, and more
Set up or join voice conferences and online meetings
Tap for on-demand call recording
The platform supports video conferencing and visual voicemail
Apple Watch SMS messaging
Apple Watch missed call notifications
RingCentral Office video RingCentral Office video RingCentral Office video RingCentral Office screenshot: The mobile app includes call flip, call park, automatic call recording, and more RingCentral Office screenshot: Users can set up message alerts and missed-call notifications RingCentral Office screenshot: Collaboration tools include file sharing, video & audio conferencing, and more RingCentral Office screenshot: RingCentral Office integrates into any preferred accessory or device RingCentral Office screenshot: With RingCentral for Salesforce, users can instantly view caller records, and more RingCentral Office screenshot: Set up or join voice conferences and online meetings RingCentral Office screenshot: Tap for on-demand call recording RingCentral Office screenshot: The platform supports video conferencing and visual voicemail RingCentral Office screenshot: Apple Watch SMS messaging RingCentral Office screenshot: Apple Watch missed call notifications

RingCentral Office Reviews

RingCentral Office Reviews

Overall rating
4,2
/
5
Excellent
420

Very good
252

Average
106

Poor
34

Terrible
27

Value for Money
4
Features
4,2
Ease of Use
4,2
Customer Support
4
80% recommended this app
Max P.

Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.


Cole R.

Convenient Calling Solution

Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.


Brandon S.

RingCentral is perfect for our business!

Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to anyone.


Daniel A.

Not worth the hassle


Verified Reviewer

Urgent Switch

We were without a phone system and Ring Central was able to get us up and running quickly


Max P.
Industry: Computer Software
Company size: 201-500 Employees

Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Pros

RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Cons

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cole R.
Industry: Consumer Goods
Company size: 51-200 Employees

Convenient Calling Solution

Used Weekly for 6-12 months
Reviewed on 2020/05/12
Review Source: Capterra

Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Pros

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Cons

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Brandon S.
Industry: Events Services
Company size: 11-50 Employees

RingCentral is perfect for our business!

Used Daily for 2+ years
Reviewed on 2020/12/01
Review Source: Capterra

Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to anyone.

Pros

RingCentral offers tons of options including various call handling capabilities, text, fax, video chat and mobile/desktop app. The call handling and mobile app have been the best features for us. We can call from our mobile with our work phone number and not have to give our our personal cell numbers. After hours, if a client has an emergency, the call handling directs the call to our apps.

Cons

We don't have many complaints about the software/service. Cost would probably be one of our only complaints. It does get very expensive once you start adding lines. I guess you get what you pay for though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel A.
Industry: Insurance
Company size: 11-50 Employees

Not worth the hassle

Used Daily for 6-12 months
Reviewed on 2018/11/05
Review Source: Capterra

Pros

The best part of using the RingCentral Office software is convenience. It's easy to set up a contact list for your team, use the calendar to schedule conference calls, and log the voice mails for your business records. Overall, it's a slick interface that puts most VoIP UIs to shame. Unfortunately that's where the conveniences end for this program.

Cons

Every call I've ever made with RingCentral always has a five second delay where the person on the other end repeats the word "Hello?" several times before they can hear me. Within our office if I call comes through on the main line and pops up for everyone if you choose to ignore it, you still receive an annoying notification that you "missed" a call when in fact you didn't. Even more frustrating is the fact that the software hogs memory and processing power when you're on a call and brings your other apps to their knees. Not awesome if you're trying to help a client on the phone but can't access their file thanks to RingCentral freezing your desktop. Forwarding voicemails is also a mess and not handled through the desktop app, but through the RingCentral site which creates more steps in your workflow.
Overall, I cannot recommend this app for any business owner who needs a high functioning and efficient VoIP system in their work environment. Use MXIE instead.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 4.0/10

Verified Reviewer
Industry: Consumer Goods
Company size: 51-200 Employees

Urgent Switch

Used Daily for 1-5 months
Reviewed on 2020/10/15
Review Source: GetApp

We were without a phone system and Ring Central was able to get us up and running quickly

Pros

Our existing phone system failed and we were left with out phone service. We moved to the new system quickly and Ring Central was great about supporting our urgency. We are back up and running now and with much more functionality than our old on premise system and I no longer have to worry about the system updates or hardware.

Cons

There isn't anything I dislike about the software. I guess the only thing I can say is because we use Team's we don't get to take advantage of the RingCentral conferencing and video capability.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8/10
Based on 839 user ratings
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RingCentral Office Pricing

RingCentral Office Pricing

Starting from
US$19,99/month
Free Trial
Subscription
Value for money

ESSENTIALS: $19.99 monthly per user.
STANDARD: $24.99 monthly per user.
PREMIUM: $34.99 monthly per user.
ULTIMATE: $49.99 monthly per user.

ESSENTIALS: $19.99 monthly per user.
STANDARD: $24.99 monthly per user.
PREMIUM: $34.99 monthly per user.
ULTIMATE: $49.99 monthly per user.

Value for Money
4/5
Based on 839 user ratings
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RingCentral Office Features

RingCentral Office Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 839 user ratings
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Categories

Additional information for RingCentral Office

Additional information for RingCentral Office

Key features of RingCentral Office

  • Activity reporting
  • Audio conferencing
  • Auto-receptionist
  • CRM integrations
  • Call flip and call park
  • Call forwarding
  • Call monitoring
  • Call queues
  • Call recording
  • Call routing & answering rules
  • Call screening
  • Caller ID control
  • Cloud storage integrations
  • Customized greetings
  • Dial-by-name directory
  • Freephone, local, non-geographic & international numbers
  • HD video meetings
  • Hold music & messages
  • Hot desking
  • Hunt groups
  • Internet fax
  • Missed call notifications
  • Multi-level IVR
  • Paging & intercom
  • Role-based access control
  • Screen sharing
  • Single Sign-on
  • Voicemail & voicemail-to-email

Benefits

  • Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingCentral Office's BYOD business phone system.

  • RingCentral Office uses the employee's company business number, rather than a personal number, to help maintain their business identity.

  • Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

  • Customers from all over the world can contact users by using RingCentral Office to set up a local phone number, giving the company a local presence.

  • RingCentral Office integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

  • RingCentral Office FAQs

    RingCentral Office FAQs

    Below are some frequently asked questions for RingCentral Office.

    Q. What type of pricing plans does RingCentral Office offer?

    RingCentral Office offers the following pricing plans:

    Starting from: US$19,99/month

    Pricing model: Subscription

    Free Trial: Available

    ESSENTIALS: $19.99 monthly per user. STANDARD: $24.99 monthly per user. PREMIUM: $34.99 monthly per user. ULTIMATE: $49.99 monthly per user.

    Q. What are the main features of RingCentral Office?

    RingCentral Office offers the following features:

    • Activity reporting
    • Audio conferencing
    • Auto-receptionist
    • CRM integrations
    • Call flip and call park
    • Call forwarding
    • Call monitoring
    • Call queues
    • Call recording
    • Call routing & answering rules
    • Call screening
    • Caller ID control
    • Cloud storage integrations
    • Customized greetings
    • Dial-by-name directory
    • Freephone, local, non-geographic & international numbers
    • HD video meetings
    • Hold music & messages
    • Hot desking
    • Hunt groups
    • Internet fax
    • Missed call notifications
    • Multi-level IVR
    • Paging & intercom
    • Role-based access control
    • Screen sharing
    • Single Sign-on
    • Voicemail & voicemail-to-email

    Q. Who are the typical users of RingCentral Office?

    RingCentral Office has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does RingCentral Office support?

    RingCentral Office supports the following languages:

    English

    Q. What type of pricing plans does RingCentral Office offer?

    RingCentral Office has the following pricing plans:

    Subscription

    Q. Does RingCentral Office support mobile devices?

    RingCentral Office supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does RingCentral Office integrate with?

    RingCentral Office integrates with the following applications:

    Box, Dropbox Business, Microsoft 365, Okta, PCRecruiter, RingCentral Video, Salesmate, ServiceNow, Workato, Zendesk

    Q. What level of support does RingCentral Office offer?

    RingCentral Office offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs