RingCentral Office

Pros

RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Cons

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Pros

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Cons

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

Pros

RingCentral offers tons of options including various call handling capabilities, text, fax, video chat and mobile/desktop app. The call handling and mobile app have been the best features for us. We can call from our mobile with our work phone number and not have to give our our personal cell numbers. After hours, if a client has an emergency, the call handling directs the call to our apps.

Cons

We don't have many complaints about the software/service. Cost would probably be one of our only complaints. It does get very expensive once you start adding lines. I guess you get what you pay for though.

Pros

The best part of using the RingCentral Office software is convenience. It's easy to set up a contact list for your team, use the calendar to schedule conference calls, and log the voice mails for your business records. Overall, it's a slick interface that puts most VoIP UIs to shame. Unfortunately that's where the conveniences end for this program.

Cons

Every call I've ever made with RingCentral always has a five second delay where the person on the other end repeats the word "Hello?" several times before they can hear me. Within our office if I call comes through on the main line and pops up for everyone if you choose to ignore it, you still receive an annoying notification that you "missed" a call when in fact you didn't. Even more frustrating is the fact that the software hogs memory and processing power when you're on a call and brings your other apps to their knees. Not awesome if you're trying to help a client on the phone but can't access their file thanks to RingCentral freezing your desktop. Forwarding voicemails is also a mess and not handled through the desktop app, but through the RingCentral site which creates more steps in your workflow.
Overall, I cannot recommend this app for any business owner who needs a high functioning and efficient VoIP system in their work environment. Use MXIE instead.

Pros

Our existing phone system failed and we were left with out phone service. We moved to the new system quickly and Ring Central was great about supporting our urgency. We are back up and running now and with much more functionality than our old on premise system and I no longer have to worry about the system updates or hardware.

Cons

There isn't anything I dislike about the software. I guess the only thing I can say is because we use Team's we don't get to take advantage of the RingCentral conferencing and video capability.