RingCentral Office

Pros

RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Cons

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Pros

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Cons

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

Pros

So easy to install and amazingly easy to use. We are an executive search firm and we were able to integrate RingCentral with our Applicant Tracking System so making out bound calls to clients and candidates is as easy as clicking on their phone number in our ATS! Additionally, we check references from time to time, so the ability to record phone calls so we can accurately transcribe our conversations is perfect! And...we can send/receive text messages as well which is AWESOME! I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well!

Cons

Hmmm...good question. I am hard pressed to find anything that we do not like about RingCentral thus far.

Pros

We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Cons

To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

Pros

I like that the app is real time as well as their desktop app version, very easy to transfer within and outside the phone system. sms messages are instant and pictures come over very quickly. can have multiple lines and can mask your line with the appropriate caller id. good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.

Cons

i dont really have anything negative to say about this but if i had to come up with a con it would be the price.