RingCentral Office

RingCentral Office - All-inclusive business phone system

About RingCentral Office

RingCentral Office is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organisations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingCentral Office provides a comprehensive feature set that helps optimise business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.

RingCentral Office’s conferencing features enable users to set up or join video or voice conferences, and online meetings. Organisations can give their company local presence with multiple available local, toll-free, and international numbers. Teams can utilise RingCentral as a collaborative cloud workspace for managing projects, and sharing files more productively, using their preferred accessory or device.

Call management features can be customised by configuring answering rules, call forwarding, message alerts, and missed-call notifications. Additional features include automatic call recording, call flip, call park, and call screening, as well as shared lines, intercom, and paging. The solution also allows users to send and receive text messages from the company's business number. RingCentral Office provides native mobile apps for both iOS and Android devices.

Pricing starting from:

US$19,99/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of RingCentral Office

  • Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingCentral Office's BYOD business phone system.

  • RingCentral Office uses the employee's company business number, rather than a personal number, to help maintain their business identity.

  • Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

  • Customers from all over the world can contact users by using RingCentral Office to set up a local phone number, giving the company a local presence.

  • RingCentral Office integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

  • Devices

    Business size

    S M L

    Markets

    Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$19,99/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    The mobile app includes call flip, call park, automatic call recording, and more
    Users can set up message alerts and missed-call notifications
    Collaboration tools include file sharing, video & audio conferencing, and more
    RingCentral Office integrates into any preferred accessory or device
    With RingCentral for Salesforce, users can instantly view caller records, and more
    Set up or join voice conferences and online meetings
    Tap for on-demand call recording
    The platform supports video conferencing and visual voicemail
    Apple Watch SMS messaging
    Apple Watch missed call notifications
    Apple Watch alerts
    View 12 more
    RingCentral Office video
    RingCentral Office video
    RingCentral Office video
    RingCentral Office screenshot: The mobile app includes call flip, call park, automatic call recording, and more RingCentral Office screenshot: Users can set up message alerts and missed-call notifications RingCentral Office screenshot: Collaboration tools include file sharing, video & audio conferencing, and more RingCentral Office screenshot: RingCentral Office integrates into any preferred accessory or device RingCentral Office screenshot: With RingCentral for Salesforce, users can instantly view caller records, and more RingCentral Office screenshot: Set up or join voice conferences and online meetings RingCentral Office screenshot: Tap for on-demand call recording RingCentral Office screenshot: The platform supports video conferencing and visual voicemail RingCentral Office screenshot: Apple Watch SMS messaging RingCentral Office screenshot: Apple Watch missed call notifications RingCentral Office screenshot: Apple Watch alerts

    Features

    Total features of RingCentral Office: 59

    • Access Controls/Permissions
    • Alerts/Notifications
    • Archiving & Retention
    • Audio / Video Conferencing
    • Auto-Dialer
    • CRM
    • Calendar Management
    • Call Center Management
    • Call Conferencing
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Screening
    • Call Transfer
    • Caller ID
    • Chat/Messaging
    • Computer Telephony Integration
    • Conferencing
    • Contact Management
    • Employee Directory
    • Event Triggered Actions
    • Fax Management
    • File Sharing
    • File Transfer
    • Help Desk Management
    • Hotkeys
    • IVR / Voice Recognition
    • Knowledge Base Management
    • Microsoft Outlook Integration
    • Mobile Access
    • Multi-User Collaboration
    • Multiple Parties
    • On-Demand Recording
    • Online Voice Transmission
    • Open Database Design
    • Predictive Dialer
    • Purchasing & Receiving
    • Recording
    • Reporting/Analytics
    • Ring Groups
    • Role-Based Permissions
    • SIP Trunking
    • SMS Messaging
    • Scheduled Recording
    • Single Sign On
    • Telemarketing Management
    • Third Party Integrations
    • Two-Way Audio & Video
    • Unified Communications
    • Video Conferencing
    • Virtual Call Center
    • Virtual Extensions
    • VoIP
    • VoIP Connection
    • Voice Mail
    • Voicemail Transcription

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    Reviews

    Overall rating

    4,2 /5
    (863)
    Value for Money
    4/5
    Features
    4,2/5
    Ease of Use
    4,2/5
    Customer Support
    4/5

    Already have RingCentral Office?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 863
    Max P.
    Overall rating
    • Industry: Computer Software
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

    Reviewed on 2019/05/07

    I have had a positive experience with RingCentral. We use it for all remote employees and our local...

    I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

    Pros

    RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

    Cons

    There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

    Tony R.
    Overall rating
    • Industry: Computer Networking
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Perfect product for a SME

    Reviewed on 2021/03/01

    Very pleased, it serves us extremely well. We have offices in the UK, Italy and the Philippines and...

    Very pleased, it serves us extremely well. We have offices in the UK, Italy and the Philippines and can all use the conferencing tools and phone systems as if we were in the same office.

    We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.

    Pros

    The ability to configure the platform as required to meet your business requirements. We use it to handle all inbound calls and can route them to mobile phone, desktops and to voice mail boxes as required. With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.

    Cons

    At first, it may appear to be difficult to set-up, but after some trials and finding some of the pitfalls we managed to get it operating how we wanted to. Our business is primarily Mac-based, so it is different from Windows. We had a couple of glitches during the early days when upgrading to the latest MacOS but these did get fixed.

    Harrison B.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Moderately easy-to-use Phone Software

    Reviewed on 2016/08/29

    Pros

    We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

    Cons

    To name a few:
    -Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
    -The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
    -Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

    Chirag S.
    Overall rating
    • Industry: Insurance
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Call, text, fax and conference from anywhere

    Reviewed on 2021/02/11

    The overall experience with RingCentral is very positive. The sales and implementation cycle was...

    The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral.

    Pros

    RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us.

    Cons

    RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement.

    Cole R.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 51-200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Convenient Calling Solution

    Reviewed on 2020/05/12

    Overall, we choose to use RingCentral to making completing and receiving phones calls from external...

    Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

    Pros

    RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

    Cons

    What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

    Showing 5 reviews of 863 Read all reviews

    RingCentral Office FAQs

    Below are some frequently asked questions for RingCentral Office.

    RingCentral Office offers the following pricing plans:

    • Starting from: US$19,99/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    ESSENTIALS: $19.99 monthly per user. STANDARD: $24.99 monthly per user. PREMIUM: $34.99 monthly per user. ULTIMATE: $49.99 monthly per user.

    We do not have any information about RingCentral Office features

    RingCentral Office has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    RingCentral Office supports the following languages:

    English

    RingCentral Office supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingCentral Office integrates with the following applications:

    Box, Desk.com, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, ServiceNow, Skype for Business, Zendesk

    RingCentral Office offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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