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Xperience

Xperience

5.0 (2)
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Cloud-based contact center solution
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About Xperience

Xperience is a cloud-based contact center solution that gives contact centers greater business agility and the power to provide excellent customer experience. Xperience has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs, adapting to the quick growth or reduction of services.

Xperience unifies all touch points throughout the contact center, enabling the company to deliver consistent service to each customer regardless of the contact channel used. The solution caters for small companies without budget to invest in essential modules such as ACD or IVR, as well as large companies looking for a functional alternative to on-premise options. Xperience allows for fast infrastructure ramp-up without the cost of technology ownership and IT resources.

Key benefits of Xperience

  • Scalability: Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.

  • High availability: Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.

  • Business agility: Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.

  • Security: Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business. For example, outsourcers that work with competitor companies only share information about the campaigns with each respective company.

  • Zero CAPEX: Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money. The pay as you go solution does not require any capital expenditure. The solution’s fast deployment leads to minimal project start-up costs and predictable operating expenses.

  • Payment model: Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.

  • Remote: Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.

    • Images

    Xperience Software - Supervisors can check details of current campaigns
    Xperience Software - Agent list with names working for a particular campaign
    Xperience Software - Supervisors can add or remove agents to a particular campaign
    Xperience Software - Detailed report sheet for each campaign
    Xperience Software - New campaign creation in dashboard
    View 6 more
    Xperience video
    Xperience Software - Supervisors can check details of current campaigns
    Xperience Software - Agent list with names working for a particular campaign
    Xperience Software - Supervisors can add or remove agents to a particular campaign
    Xperience Software - Detailed report sheet for each campaign
    Xperience Software - New campaign creation in dashboard

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    Starting Price

    €79.90
    month
    US$54.00
    month

    Pricing Options

    Free version
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    Reviews

    Overall rating

    5 /5
    (2)
    Value for Money
    3.5/5
    Features
    4.5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Xperience?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 2 reviews of 2
    Showing 2 reviews of 2
    Juan David
    Juan David
    Overall rating
    • Industry: Telecommunications
    • Company size: 11–50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Altitude for the future

    Reviewed on 2021/11/11

    Pros

    Very complete solutios, have everything u can nedeed

    Cons

    Maybe can be expensive to some customers

    Alternatives Considered

    wolkvox

    Reasons for Choosing Xperience

    Price, local support

    Switched From

    wolkvox

    Reasons for Switching to Xperience

    Commercial agreements
    Jesus
    Overall rating
    • Industry: Telecommunications
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing tool

    Reviewed on 2016/11/22

    We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication...

    We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware.

    Pros

    Great outbound system

    Cons

    Inbound campains need full version

    Xperience FAQs

    Below are some frequently asked questions for Xperience.

    Xperience offers the following pricing plans:

    • Starting from: €79.90/month
    • Pricing model: Subscription
    • Free Trial: Available

    Xperience Proactive: €79.90/month/agent Xperience Engagement: €149.90/month/agent Contact Altitude Experience for different customized packages

    Xperience has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Xperience supports the following languages:

    English, French, Portuguese, Spanish

    Xperience supports the following devices:

    Xperience integrates with the following applications:

    LiveChat

    Xperience offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Xperience.

    Folder icon Customer Service Software
    Folder icon Call Centre Software
    Folder icon Contact Centre Software