Mobile Resource Manager

Real-time field service resource management

About Mobile Resource Manager

Mobile Resource Manager from Job Cost Inc is a real-time field service resource management solution designed for service departments or companies managing field resources, including technicians, subcontractors, trucks, and equipment. Included are tools for scheduling & dispatching, customer location tracking & mapping, service call monitoring, work order creation, management reporting, service contract management, and more.

Mobile Resource Manager’s dispatch board enables users to schedule calls by dragging-and-dropping them into available appointment slots. Single-day and multi-day appointments can be scheduled, and multiple resources can be selected per appointment. Users can customize the color-coding of appointments, and define the number of days view to suit their preferences. Multiple different dispatch boards can be created for different day views, skill sets, departments, and territories. Users can also define alerts for lateness, exceeded hours, vacation conflicts, or overlapping appointments.

Mobile Resource Manager allows users to track customer locations, equipment, service histories, quotes, proposals, and documents, and create & manage service contracts including equipment covered, warranty periods, preventative maintenance schedules, and recurring billing. Work orders can also be created, with customizable layouts, electronic signature capture, and one-step conversions into invoices. Mobile Resource Manager also integrates with a range of accounting systems, including Microsoft Dynamics NAV and GP, QuickBooks, and Job Costs’ own Visual ContrAcct solution.

Key benefits of Mobile Resource Manager

  • Technicians and equipment can be scheduled for both single and multi-day appointments by dragging-and-dropping calls, with custom calendar views, user-defined color-coding, and real-time notifications to technicians via email, text, or the mobile app.

  • Customer locations, equipment, service histories, and documents can all be tracked, and service contract can be set up with recurring billing, warranty periods, and preventative maintenance schedules.

  • Work order layouts can be customized, and printed, faxed, or emailed, with one-step conversion from work order to invoice.

  • Service calls and technician locations can be viewed on internal maps, and the system integrates with GPS systems and Google Maps, Bing Maps, and MapQuest.

  • The native field app for iOS gives technicians access to service histories, quotes & proposals, and lists of equipment by location, and allows them to track documents and collect signatures electronically.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    See techs, equipment, and subcontrators all on one screen with customizible service call displays.
    Service Techs can see their appointments in real time updated from the same database used by the office.
    Field Techs can punch in and punch out and see appointment details including location, notes, and equipment history.
    Customers can easily access a list of their customers for easy contact.
    Customer files come with some preset data fields that can be easily customized to fit customer needs and preferences.
    Create a variety of dispatch board views including hourly, 2 days, 7 days, and 2 weeks.
    Add your company logo and desired information to your forms and decide what data you want customers to see (e.g. prices broken down by line item or one grand total).
    Customize the data field labels for your service call records.
    View 9 more
    Mobile Resource Manager video
    Mobile Resource Manager screenshot: See techs, equipment, and subcontrators all on one screen with customizible service call displays. Mobile Resource Manager screenshot: Service Techs can see their appointments in real time updated from the same database used by the office. Mobile Resource Manager screenshot: Field Techs can punch in and punch out and see appointment details including location, notes, and equipment history. Mobile Resource Manager screenshot: Customers can easily access a list of their customers for easy contact. Mobile Resource Manager screenshot: Customer files come with some preset data fields that can be easily customized to fit customer needs and preferences. Mobile Resource Manager screenshot: Create a variety of dispatch board views including hourly, 2 days, 7 days, and 2 weeks. Mobile Resource Manager screenshot: Add your company logo and desired information to your forms and decide what data you want customers to see (e.g. prices broken down by line item or one grand total). Mobile Resource Manager screenshot: Customize the data field labels for your service call records.

    Features

    Total features of Mobile Resource Manager: 44

    • Accounting Integration
    • Asset Tracking
    • Billable Items Tracking
    • Billing & Invoicing
    • Clock In / Out
    • Commercial Properties
    • Contact Database
    • Contract/License Management
    • Customer Database
    • Customer History
    • Customizable Fields
    • Dispatch Management
    • Document Templates
    • Drag & Drop
    • Electronic Signature
    • Equipment Tracking
    • GPS
    • Geographic Maps
    • Historical Reporting
    • Inventory Control
    • Inventory Management
    • Job Management
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Online Time Clock
    • Payment Collection in the Field
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Recurring/Subscription Billing
    • Residential Properties
    • Routing
    • Scheduling
    • Search/Filter
    • Self Service Portal
    • Service History
    • Status Tracking
    • Task Scheduling
    • Technician Management
    • Warranty Tracking
    • Work History
    • Work Order Management

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    Reviews

    Overall rating

    4,6 /5
    (5)
    Value for Money
    4,8/5
    Features
    4,8/5
    Ease of Use
    4,2/5
    Customer Support
    4,8/5

    Already have Mobile Resource Manager?

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    Write a Review!
    Showing 5 reviews of 5
    Jessica M.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    The office uses this software on a daily basis to dispatch calls and create invoices.

    Reviewed on 2017/10/03

    Pros

    This software is very easy to use and stores a great amount of data that is accessible at our fingertips. It is our one stop shop....dispatch, client database, employee information, invoicing, inventory, etc. We have recently started using this for all of our warranty information. It allows us to enter products that were installed and dates. This has been a huge time saver for us. If we are needing a new database/spreadsheet or have any question the customer service is top notch. There are many more functions that we will explore in the future if needed.

    Cons

    Not knowing all of its capabilities. I would like an owners manual on everything I can do with it. I was not part of the set up team so I do not have the background on what is all available.

    Response from Job Cost

    Thanks for your positive feedback!

    Mobile Resource Manager does have a lot of features! You can contact us to set up a free live training webinar or visit our website to view our collection of training videos.

    We also have a comprehensive online help manual with screenshots and step-by-step instructions.

    If you can't find what your looking for, please contact our support team.

    Thank you for your business!

    Joseph V.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great support and program functionality!!

    Reviewed on 2017/10/03

    We were able to streamline our dispatch operation and speed up the billing process.

    We were able to streamline our dispatch operation and speed up the billing process.

    Pros

    The ability to re-purpose or rename fields. The ability to create custom views and reports which have increased the efficiency of billing. The ability to dispatch via email and visually see appointments on the dispatch board.

    Cons

    Really none. The user interface may not be the prettiest, but definitely functional and easy to follow.

    Everett B.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    We use Mobile Resource Manager to schedule our crews and do our billing.

    Reviewed on 2015/12/28

    The software is very strong, fast and error free. The only con to me is that there are lots of...

    The software is very strong, fast and error free. The only con to me is that there are lots of windows to wade through. Terminology for jobs etc between MRM and Visual Jobcost can be less confusing for those that use both products.

    Patrick R.
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great customer service

    Reviewed on 2017/10/03

    Reduced paperwork and time.

    Reduced paperwork and time.

    Pros

    The software has the great ability to customize the program to meet the individual business needs.
    Whether you are scheduling people or equipment the software works great!

    Cons

    The programs mapping is outdated and not user friendly, although they do include google maps as an option. It would be nice if GPS integration were possible..

    Asfia B.
    Overall rating
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great Experience

    Reviewed on 2018/02/26

    Pros

    Its Really Good and easy to use. Very impressive service! Thank you developer for making this product! This product is easy to use and this is really convenient for customers. I am really happy to use this product.

    Showing 5 reviews of 5 Read all reviews

    Mobile Resource Manager FAQs

    Below are some frequently asked questions for Mobile Resource Manager.

    Mobile Resource Manager offers the following pricing plans:

    • Starting from: US$30,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Mobile Resource Manager is available in Small Business, Professional, and Enterprise versions. Further information is available on inquiry.

    We do not have any information about Mobile Resource Manager features

    Mobile Resource Manager has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Mobile Resource Manager supports the following languages:

    English

    Mobile Resource Manager supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Mobile Resource Manager integrates with the following applications:

    Dynamics 365 Business Central, Microsoft Dynamics GP, QuickBooks Online Advanced, Quickbooks Online, Sage 50cloud

    Mobile Resource Manager offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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