AudienceView Professional

Live event ticketing, simply better

4,7 /5 (38 reviews) Write a Review!

AudienceView Professional Overview

What is AudienceView Professional?

AudienceView Professional (formerly known as OvationTix) is a cloud-based ticketing software designed for the performing arts industry, suitable for both not-for-profit and commercial uses, including small and large theaters, performing arts centers, music venues, museums, festivals, events, and exhibitions. Users can manage ticket prices, sell individual event tickets, subscriptions, and memberships, receive one-off and recurring donations, send email updates to patrons, track and analyze patron activities, generate reports, and more.

AudienceView offers dynamic pricing capabilities which enable users to specify ticket prices for different events, seating areas, and individual seats. Seats can be moved, and ticket prices can be changed even when the show is on sale. Tickets can be sold online through customizable web pages, or through AudienceView Professional's in-house call center. Users can customize their ticketing page with their own branding, layout, and text, and design their own ticket layouts and receipts. A range of subscription and membership packages can be offered to patrons, with varying levels of flexibility, and free or discounted tickets can be presented in return for donations above a certain level. Donors can make one-off donations, and monthly, quarterly, or annual recurring donations which are collected automatically by the built-in automated billing system.

AudienceView Professional includes a fully-integrated CRM, enabling users to capture and record data including attendance, demographic data, donor, member, and subscriber histories, tasks, notes, and more. Segmented lists can be created for fundraising, communications, and marketing, and automated pre- and post-show emails can be sent with tailored messages to update patrons and cultivate relationships. Conversions and ROI can be tracked in real time, and users can generate itemized sales reports and analyze sales trends over time.

AudienceView Professional Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Usually no out-of-pocket costs for AudienceView Professional partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.


AudienceView Professional Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Allow patrons to easily browse events and buy tickets with our mobile responsive calendar and interface.
Easily process transactions in a few easy steps with QuickSell+ to decrease wait times at your box office and improve the customer experience.
Stay informed on the health of your business with robust, standardized reporting. You can also export your data and send automated email reports.
Engage household groups holistically with household profiles. Share benefits between household members and interact with households as a group to provide a better customer experience.
Give your customers options to share experiences with friends and family. Gift cards open a new source of revenue for you while exposing your organization to new patrons.
AudienceView Professional screenshot: Allow patrons to easily browse events and buy tickets with our mobile responsive calendar and interface. AudienceView Professional screenshot: Easily process transactions in a few easy steps with QuickSell+ to decrease wait times at your box office and improve the customer experience. AudienceView Professional screenshot: Stay informed on the health of your business with robust, standardized reporting. You can also export your data and send automated email reports. AudienceView Professional screenshot: Engage household groups holistically with household profiles. Share benefits between household members and interact with households as a group to provide a better customer experience. AudienceView Professional screenshot: Give your customers options to share experiences with friends and family. Gift cards open a new source of revenue for you while exposing your organization to new patrons.

AudienceView Professional Reviews

AudienceView Professional Reviews

Overall rating
4,7
/
5
Excellent
29

Very good
7

Average
1

Poor
1

Terrible
0

Value for Money
4,6
Features
4,4
Ease of Use
4,5
Customer Support
4,8
95% recommended this app
Hillary C.

an excellent box office with expanding development tools

Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.


Penn G.

Vineyard Theatre OvationTix review

The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.


Lisa C.

This service is horrible

Not very good.


Ann G.

Right size, right price, excellent customer service

OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.


Meredith S.

Great Service for Patrons and Companies Alike!

We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.


Hillary C.
Industry: Performing Arts
Company size: 11-50 Employees

an excellent box office with expanding development tools

Used Daily for 2+ years
Reviewed on 2019/08/07
Review Source: Capterra

Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.

Pros

I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.

Cons

The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.

Response from AudienceView

Hi Hillary,

Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team.

Thanks again!

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Penn G.
Industry: Arts & Crafts
Company size: 11-50 Employees

Vineyard Theatre OvationTix review

Used Daily for 2+ years
Reviewed on 2019/08/19
Review Source: Capterra

The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.

Pros

The software is super easy to use and, for the most part, logically/intuitively organized.

Cons

The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.

Response from AudienceView

Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lisa C.
Industry: Entertainment
Company size: 2-10 Employees

This service is horrible

Used Monthly for 2+ years
Reviewed on 2019/08/21
Review Source: Capterra

Not very good.

Pros

Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.

Cons

That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.

Response from AudienceView

Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Ann G.
Industry: Performing Arts
Company size: 2-10 Employees

Right size, right price, excellent customer service

Used Daily for 6-12 months
Reviewed on 2019/08/07
Review Source: Capterra

OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.

Pros

Easy to use and train others to use;
Customer service is super-responsive and they talk to you like human beings;
One piece of software for both ticketing and development;
It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it;
Clear, easy reports that you can save and/or automate;
OvationTix is willing to work with us to create new solutions for our unique business model.

Cons

We've had some hiccups with customer service over terminology;
The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc.
I wish the automated receipts and acknowledgements for patrons were a little prettier.

Response from AudienceView

Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Meredith S.
Industry: Entertainment
Company size: 11-50 Employees

Great Service for Patrons and Companies Alike!

Used Daily for 2+ years
Reviewed on 2016/09/21
Review Source: Capterra

We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

Pros

- Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
- Easy to add packages, products and donations to the offerings
- Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
- Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
- Ability to sort donors by category or campaign
- Ability to have multiple donor campaigns for multiple projects
- The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

Cons

The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

Response from TheaterMania.com

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 38 user ratings
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AudienceView Professional Pricing

AudienceView Professional Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Usually no out-of-pocket costs for AudienceView Professional partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.

Usually no out-of-pocket costs for AudienceView Professional partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.

Value for Money
4,6/5
Based on 38 user ratings
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AudienceView Professional Features

AudienceView Professional Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,4/5
Based on 38 user ratings
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Categories

Additional information for AudienceView Professional

Additional information for AudienceView Professional

Key features of AudienceView Professional

  • Attendance tracking
  • Audience segmentation & targeting
  • Automatic billing
  • Bundled events
  • Call list creation
  • Discounted & free tickets
  • Donation tracking
  • Donor histories
  • Dynamic pricing
  • Fees management
  • Integrated CRM
  • Member & subscriber histories
  • Multi-level subscription management
  • Online booking
  • PCI compliant
  • Patron categorization
  • Patron mapping
  • ROI and conversion tracking
  • Recurring donations
  • Sales reporting

Benefits

  • Streamline your business and save multiple hours per week by managing ticketing, CRM, fundraising and marketing all from one location.

  • Enhance audience engagement with a 360 data view of your customers and a robust set of marketing tools that help you expand your reach and send more targeted campaigns

  • Cultivate donors with our CRM, task management, patron tagging and communications tracking tools to evolve patrons from first-time ticket buyers to loyal, long-term supporters

  • Save time at the box office with a variety of tools such as our QuickSell+ functionality, automated reporting and list de-duplication that make it easier for you to run your business

  • Get access to a secure, scalable platform with a 7 days a week Help Desk and ongoing training to ensure your business succeeds

  • AudienceView Professional FAQs

    AudienceView Professional FAQs

    Below are some frequently asked questions for AudienceView Professional.

    Q. What type of pricing plans does AudienceView Professional offer?

    AudienceView Professional offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Usually no out-of-pocket costs for AudienceView Professional partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.

    Q. What are the main features of AudienceView Professional?

    AudienceView Professional offers the following features:

    • Attendance tracking
    • Audience segmentation & targeting
    • Automatic billing
    • Bundled events
    • Call list creation
    • Discounted & free tickets
    • Donation tracking
    • Donor histories
    • Dynamic pricing
    • Fees management
    • Integrated CRM
    • Member & subscriber histories
    • Multi-level subscription management
    • Online booking
    • PCI compliant
    • Patron categorization
    • Patron mapping
    • ROI and conversion tracking
    • Recurring donations
    • Sales reporting

    Q. Who are the typical users of AudienceView Professional?

    AudienceView Professional has the following typical customers:

    Small Business, Non Profit, Mid Size Business

    Q. What languages does AudienceView Professional support?

    AudienceView Professional supports the following languages:

    English

    Q. What type of pricing plans does AudienceView Professional offer?

    AudienceView Professional has the following pricing plans:

    Subscription

    Q. Does AudienceView Professional support mobile devices?

    AudienceView Professional supports the following devices:

    Android

    Q. What other apps does AudienceView Professional integrate with?

    AudienceView Professional integrates with the following applications:

    Constant Contact, Mailchimp

    Q. What level of support does AudienceView Professional offer?

    AudienceView Professional offers the following support options:

    Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials