AudienceView

About AudienceView
AudienceView Professional is a cloud-based ticketing software designed for the performing arts industry, suitable for both not-for-profit and commercial uses, including small and large theaters, performing arts centers, music venues, museums, festivals, events, and exhibitions. Users can manage ticket prices, sell individual event tickets, subscriptions, and memberships, receive one-off and recurring donations, send email updates to patrons, track and analyze patron activities, generate reports, and more.
AudienceView offers dynamic pricing capabilities which enable users to specify ticket prices for different events, seating areas, and individual seats. Seats can be moved, and ticket prices can be changed even when the show is on sale. Tickets can be sold online through customizable web pages, or through AudienceView Professional's in-house call center. Users can customize their ticketing page with their own branding, layout, and text, and design their own ticket layouts and receipts. A range of subscription and membership packages can be offered to patrons, with varying levels of flexibility, and free or discounted tickets can be presented in return for donations above a certain level. Donors can make one-off donations, and monthly, quarterly, or annual recurring donations which are collected automatically by the built-in automated billing system.
AudienceView Professional includes a fully-integrated CRM, enabling users to capture and record data including attendance, demographic data, donor, member, and subscriber histories, tasks, notes, and more. Segmented lists can be created for fundraising, communications, and marketing, and automated pre- and post-show emails can be sent with tailored messages to update patrons and cultivate relationships. Conversions and ROI can be tracked in real time, and users can generate itemized sales reports and analyze sales trends over time.
Key benefits of AudienceView
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Reviews
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- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
an excellent box office with expanding development tools
Reviewed on 2019/08/07
Everyone has been very open to feedback and notify users right away when new features roll out. For...
Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.
Pros
I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.
Cons
The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.
Reasons for Choosing AudienceView
We were establishing our first box office.Reasons for Switching to AudienceView
We wanted something "industry standard" that new job applicants might already know, and something that could grow with us.Response from AudienceView
Hi Hillary,
Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team.
Thanks again!
- Industry: Arts & Crafts
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vineyard Theatre OvationTix review
Reviewed on 2019/08/19
The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor...
The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.
Pros
The software is super easy to use and, for the most part, logically/intuitively organized.
Cons
The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.
Alternatives Considered
DonorPerfectReasons for Switching to AudienceView
Primarily cost and ease of use. DonorPerfect doesn't offer ticketing support.Response from AudienceView
Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :)
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Budget Friendly but not User Friendly
Reviewed on 2024/09/21
AudienceView was a stop gap measure for our company. It served its purpose while we had it, but...
AudienceView was a stop gap measure for our company. It served its purpose while we had it, but ultimately we found more powerful and user-friendly ticket management.
Pros
AudienceView is certainly a budget-friendly option for organizations that need to sell tickets and manage events.
Cons
I did not find the software to be intuitive, and pulling reports is burdensome. Accessing and analyzing historical ticket/attendance information is not simple.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good, can't wait for it to be better
Reviewed on 2022/07/06
We used to have ticketing and donations in two separate software which was a nightmare. Having...
We used to have ticketing and donations in two separate software which was a nightmare. Having everything in one system is very beneficial.
Pros
Do not get me wrong, this product is good. It has a variety of options but sometimes has weird dead-ends on the back end or functions in odd ways. It is definitely a better option than what we had. I enjoy it and will keep using it, would love to see some new features.
Cons
As I mentioned above, sometimes you run into dead-ends. I wish there was a bi-annual check-in where I could talk to someone about features and what we would love to see. Directly integrated marketing, not using Mial Chimp or another software, truly an AVP marketing feature would be ideal.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service for Patrons and Companies Alike!
Reviewed on 2016/09/21
We've been using OvationTix since its inception. With dozens of shows throughout the year,...
We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.
Pros
- Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
- Easy to add packages, products and donations to the offerings
- Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
- Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
- Ability to sort donors by category or campaign
- Ability to have multiple donor campaigns for multiple projects
- The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud
Cons
The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.
Response from AudienceView
You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.
AudienceView FAQs
Below are some frequently asked questions for AudienceView.Q. What type of pricing plans does AudienceView offer?
AudienceView offers the following pricing plans:
- Starting from: US$1.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing is based on the needs of your business. We offer subscription pricing, per ticket pricing, or a mix of both.
Q. Who are the typical users of AudienceView?
AudienceView has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does AudienceView support?
AudienceView supports the following languages:
English
Q. Does AudienceView support mobile devices?
AudienceView supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AudienceView integrate with?
AudienceView integrates with the following applications:
CardConnect, Constant Contact, Cybba, Google Analytics 360, Google Tag Manager 360, Mailchimp, authorize.net
Q. What level of support does AudienceView offer?
AudienceView offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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