Little Hotelier

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About Little Hotelier

Trusted by more small properties around the world than any other provider, Little Hotelier is the hotel platform designed especially for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins and camping accomodation. It helps you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments.

Managing your reservations will never be simpler. Bookings are sent straight to a drag and drop calendar, letting you quickly and easily create, find, and modify reservations. You can do all that and even check guests in and out on-the-go with our free mobile app, giving you the flexibility to run your property from anywhere.

Little Hotelier is backed by SiteMinder's industry leading channel manager - giving small properties the opportunity to maximise their exposure on 400+ of the world's top booking channels like Booking.com, Airbnb and Google Hotel Ads. We'll keep all your channels and inventory in synch, ensuring everything auto-updates whenever a booking is made to eliminate double bookings and save time on manual work. Plus our reporting lets you easily understand how your channels are performing so you can adjust accordingly.

Give your guests a smooth, secure booking experience on your website and Facebook with our direct booking technology & integrated payments. If you need any help creating or updating your website, we have plenty of pre-built, SEO-optimised templates so no web design experience is necessary.

Our cloud-based platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away.

Try free for 30 days. No Credit Card. Cancel anytime.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Little Hotelier

Key benefits of Little Hotelier

- Little Hotelier is a centralised platform where you can manage your entire property from one powerful hub.
- Automate your time-consuming daily tasks, and process bookings in half the time. Update reservations in 2 clicks, automate pre-and post arrival guest communications, process payments quickly and easily and keep everything organised for easy reconciliation.
- Eliminate double bookings with our channel manager. With 100% connection quality all your channels are kept in sync, so your availability will automatically update whenever a booking is made.
- Maximize your exposure with access to over 400 leading and local online booking sites with rooms and rates instantly updated across all distribution channels. Plus, bookings are delivered straight to your reservation calendar.
- Drive more revenue with our direct booking engine. You’ll be able to take direct bookings from your website or Facebook page in minutes.
- Understand your business and market with over 10 reports . Make smarter decisions with reports on occupancy rates, average room rates, competitor rates, OTA rates, best performing booking sites, promotions and more
- Process deposits, payments and refunds quickly, easily & securely within your Little Hotelier system. Automatically record all of your payments for simple processing and reconciliation reporting. Accept all major global cards online and get direct deposits straight into your account.
- Manage your property and reservations from anywhere, at any time with our free mobile app. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.
- Try free for 30 days. No Credit Card. Cancel anytime.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, Spain, United Kingdom, Indonesia, Ireland, Italy, Mexico, Malaysia, New Zealand, Philippines, Portugal, Thailand, United States

Supported Languages

English, German, Indonesian, Italian, Portuguese, Spanish, Thai

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Little Hotelier

Images

Little Hotelier Software - Drag and drop calendar to easily create and manage your reservations
Little Hotelier Software - Manage your property on-the-go with our free mobile app
Little Hotelier Software - Get online direct bookings when you connect our booking engine to your website or Facebook
Little Hotelier Software - No more double bookings! All your channels will auto-update whenever a booking is made
Little Hotelier Software - Easily create or update your website in as little as 10 minutes, no web design experience necessary!
Little Hotelier Software - Quickly find, manage or modify your reservations
Little Hotelier Software - Make quick, informed business decision, with easy-to-understand reporting
Little Hotelier Software - Easily process online payments and have them automatically recorded for simpler invoicing
View 9 more
Little Hotelier video
Little Hotelier Software - Drag and drop calendar to easily create and manage your reservations
Little Hotelier Software - Manage your property on-the-go with our free mobile app
Little Hotelier Software - Get online direct bookings when you connect our booking engine to your website or Facebook
Little Hotelier Software - No more double bookings! All your channels will auto-update whenever a booking is made
Little Hotelier Software - Easily create or update your website in as little as 10 minutes, no web design experience necessary!
Little Hotelier Software - Quickly find, manage or modify your reservations
Little Hotelier Software - Make quick, informed business decision, with easy-to-understand reporting
Little Hotelier Software - Easily process online payments and have them automatically recorded for simpler invoicing

Features

Total features of Little Hotelier: 55

  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Channel Analytics
  • Channel Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Data Import/Export
  • Discount Management
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Kill Switch
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Property
  • Online Booking
  • Order Management
  • PCI Compliance
  • Partner Management
  • Payment Processing
  • Promotions Management
  • Rate Management
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Room Booking
  • Room Inventory
  • Single Property
  • Third Party Booking
  • Third Party Integrations
  • Website Integration
  • Website Management

Alternatives

Tokeet

3,7
#1 Alternative to Little Hotelier
Tokeet is a cloud-based vacation rental management system which includes tools for channel management, reservation...

Cloudbeds

4,6
#2 Alternative to Little Hotelier
Cloudbeds is a cloud-based hospitality platform which enables property owners & managers to manage bookings, availabilit...

Lodgify

4,4
#3 Alternative to Little Hotelier
Lodgify is the easiest way to build your own vacation rental website, accept online credit card payments and manage all...

Sirvoy

4,7
#4 Alternative to Little Hotelier
Sirvoy Booking System is a hotel reservation & property management system for small & medium-sized hotels, B&Bs,...

Reviews

Overall rating

4,2 /5
(136)
Value for Money
4,1/5
Features
3,8/5
Ease of Use
4,3/5
Customer Support
4,0/5

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Showing 5 reviews of 136
Humberto A.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

the solution my property needed

Reviewed on 2019/08/23

Helps on a daily basis to update and keep track of the rooms I have booked on my property without...

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pros

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Cons

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Response from Little Hotelier

Hi Alfonso,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Catherine D.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and easy to use

Reviewed on 2021/05/18

After using the software for just over 2 years now I am still very happy with Little Hotelier - we...

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pros

Very easy to use with clear uncluttered screen layout.
It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing.
The Reports section is so helpful with the day to day accounting
Very rarely have any glitches or problems with the software.
I am pleased that we now have a choice of 14 and 28 day calendar view

Cons

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated.
If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount.
It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Alternatives Considered

OPERA Cloud

Reasons for Switching to Little Hotelier

Systems they were trying to sell me were far beyond what we needed and they were far too pushy. Also the display and set out of the various software were not as good and easy to use as Little Hotelier/Siteminder. I like the idea that Little Hotelier is not a huge conglomerate and so you feel you have a more personal relationship with them.

Response from SiteMinder

Hi Catherine,

We loved getting your detailed review and amazing feedback!

You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time.

Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more.

Warmest, Jessica

Gina R.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Little Hotelier

Reviewed on 2022/05/19

The cons led me to leave Little Hotelier for a company with a personal technical customer service...

The cons led me to leave Little Hotelier for a company with a personal technical customer service department. I pay more for it but its worth it to have a local accent to help when I need as well as my own account manager.

Pros

A lot of good functions, mostly easy to use.

Cons

When you need help with something the customer service is not good - it started off good but the outsourcing or whatever they changed it became difficult to get through then when you did get through you would need to be able to get over an accent issues as well as the technical issue you calling about. The calendar was also not helpful as if I had a one night stay in one room and the next day there was a one night stay in another room it would appear like we have a 2 night stay availably but we didn't so I would get abuse and be accused of lying not very pleasant.

Pawel B.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Good software for small to medium AIRBnBs using phone to manage property.

Reviewed on 2022/06/04

Good software if you need to manage your bookings on the go. Phone App provided is Simple in use...

Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS.

Pros

Phone App - It’s best the best what LittleHotellier offers.

Cons

Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options

Steve D.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome software for a micro operation.

Reviewed on 2022/02/23

It's been great since the outset. Excellent customer service/support. It's clearly a company that...

It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does.

I think they would fare even better if they were to promote some of the features/apps they offer.

Pros

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Cons

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

Showing 5 reviews of 136 Read all reviews

Little Hotelier FAQs

Below are some frequently asked questions for Little Hotelier.

Little Hotelier offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Little Hotelier has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Little Hotelier supports the following languages:

English, German, Indonesian, Italian, Portuguese, Spanish, Thai

Little Hotelier supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Little Hotelier integrates with the following applications:

PayPal

Little Hotelier offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Little Hotelier.