Little Hotelier
About Little Hotelier
Trusted by more small properties around the world than any other provider, Little Hotelier is the hotel platform designed especially for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins and camping accomodation. It helps you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments.
Managing your reservations will never be simpler. Bookings are sent straight to a drag and drop calendar, letting you quickly and easily create, find, and modify reservations. You can do all that and even check guests in and out on-the-go with our free mobile app, giving you the flexibility to run your property from anywhere. Enjoy high-definition visibility of your, and your competitors’ rates so you can take control and find your pricing sweet spot. Little Hotelier shows you how your rooms are being sold across major OTAs, as well as how your rates stack up against your competitors in real-time so you can make more informed pricing decisions.
Little Hotelier is backed by SiteMinder's industry leading channel manager - giving small properties the opportunity to maximise their exposure on 400+ of the world's top booking channels like Booking.com, Airbnb and Google Hotel Ads. We'll keep all your channels and inventory in synch, ensuring everything auto-updates whenever a booking is made to eliminate double bookings and save time on manual work. Plus our reporting lets you easily understand how your channels are performing so you can adjust accordingly.
Give your guests a smooth, secure booking experience on your website and Facebook with our direct booking technology & integrated payments. If you need any help creating or updating your website, we have plenty of pre-built, SEO-optimised templates so no web design experience is necessary.
Our cloud-based platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away.
Try free for 30 days. No Credit Card. Cancel anytime.
Key benefits of Little Hotelier
- Little Hotelier is a centralised platform where you can manage your entire property from one powerful hub.
- Automate your time-consuming daily tasks, and process bookings in half the time. Update reservations in 2 clicks, automate pre-and post arrival guest communications, process payments quickly and easily and keep everything organised for easy reconciliation.
- Eliminate double bookings with our channel manager. With 100% connection quality all your channels are kept in sync, so your availability will automatically update whenever a booking is made.
- Maximize your exposure with access to over 400 leading and local online booking sites with rooms and rates instantly updated across all distribution channels. Plus, bookings are delivered straight to your reservation calendar.
- Drive more revenue with our direct booking engine. You’ll be able to take direct bookings from your website or Facebook page in minutes.
- Understand your business and market with over 10 reports . Make smarter decisions with reports on occupancy rates, average room rates, competitor rates, OTA rates, best performing booking sites, promotions and more
- Process deposits, payments and refunds quickly, easily & securely within your Little Hotelier system. Automatically record all of your payments for simple processing and reconciliation reporting. Accept all major global cards online and get direct deposits straight into your account.
- Manage your property and reservations from anywhere, at any time with our free mobile app. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.
- Try free for 30 days. No Credit Card. Cancel anytime.
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Reviews
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- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A very streamlined process both front of house and back of house.
Reviewed on 2018/05/30
Pros
Little Hotelier is a very easy system to use and has 90% of the functionality required to operate an accommodation business.
Cons
Little Hotelier currently does not connect with any EPOS systems which is a shame. It would be great if there are future developments for this integration.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Modern software
Reviewed on 2018/04/07
tracking my holiday rental business
tracking my holiday rental business
Pros
Little Hotelier is a good software for small hotels and self-catering properties. Great channel manager with a big number of booking sites/agents.
Cons
Little Hotelier is not providing booking calendar widgets codes for private websites made in Word Press.
Response from SiteMinder
Hi there,
Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business.
If you have any further feedback or questions, please don't hesitate to get in touch with the team.
Thanks,
The team @ Little Hotelier
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Little Hotelier does not live up to the marketing promises.
Reviewed on 2023/06/22
I quit using Little Hotelier and went back to ResNexus. THe over all experience was frustrating...
I quit using Little Hotelier and went back to ResNexus. THe over all experience was frustrating and the worst software I have ever used.
Pros
I liked the ready hover access to info on clients in the Front desk version, as well as the fact that Site-minder came with the cost of the product. Also, the sales person was very helpful, I wish she was the tech-support or training person.
Cons
This was too hard to implement correctly, and too error prone. It needed a process "Step one", but that was missing. I set everything up in the Booking Engine first without realizing that the information in the booking engine is only what clients see online, not what is happening on the back end. I ended up deleting hours of work and starting over several times. there are videos and good instructions -- but never does it say -- do this first. Training never told me this. Tech support did, but only after I was integrated with Site-minder (another big project). The entire experience was probably one of the worst experiences I have ever had -- further more, when I wanted to stop using the product I still had to pay for 3 months to fulfill a contract.
Response from SiteMinder
Hi Marcia,
We understand the importance of addressing our customers' concerns. We sincerely apologise for any inconvenience you have experienced recently and want to ensure you, we are fully committed to resolving your concerns.
Your feedback is invaluable, and we are dedicated to regaining your trust and ensuring your complete satisfaction. We are sorry to see you leave, and if there's anything we can do to make things right for you please don't hesitate to contact me at [email protected] We appreciate your feedback and the opportunity to make Little Hotelier a better place for all hoteliers.
Warm regards,
Ereena R.
- Industry: Hospitality
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Small Hotels
Reviewed on 2021/12/31
Fantastic software option for small hotels. It was specially designed for small hotels. Best of all...
Fantastic software option for small hotels. It was specially designed for small hotels. Best of all it has a top-of-the-line booking engine, integrated website builder and booking engine!
Pros
Backed by the powerful Siteminder channel manager, Little Hotelier is easy to use and best of all it allows small hotels to set up a fully integrated website. The SiteMinder booking engine makes booking seamless.
Cons
If a hotel wants an especially customizable website Siteminder is not the best option. The software is very basic and is only suitable for small hotels with standard needs
Response from SiteMinder
Hi David,
Thank you for leaving us a positive review! We are happy to learn that you find Little Hotelier easy to use and make your booking seamless.
If you ever have any questions, please reach out to us; the Little Hotelier team is here to support you as you continue to modernise your systems.
Warm regards,
Ereena
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software
Reviewed on 2019/02/09
Pros
I worked with this software for a while and it had very good features. It was easy to use and to setup.
Cons
It was very basic for my needs so I had to change
Little Hotelier FAQs
Below are some frequently asked questions for Little Hotelier.Q. What type of pricing plans does Little Hotelier offer?
Little Hotelier offers the following pricing plans:
- Starting from: US$109.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Little Hotelier?
Little Hotelier has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Little Hotelier support?
Little Hotelier supports the following languages:
English, German, Indonesian, Italian, Portuguese, Spanish, Thai
Q. Does Little Hotelier support mobile devices?
Little Hotelier supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Little Hotelier integrate with?
Little Hotelier integrates with the following applications:
PayPal
Q. What level of support does Little Hotelier offer?
Little Hotelier offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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