About Little Hotelier
Trusted by more small properties around the world than any other provider, Little Hotelier is the hotel platform designed especially for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins and camping accomodation. It helps you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments.
Managing your reservations will never be simpler. Bookings are sent straight to a drag and drop calendar, letting you quickly and easily create, find, and modify reservations. You can do all that and even check guests in and out on-the-go with our free mobile app, giving you the flexibility to run your property from anywhere. Enjoy high-definition visibility of your, and your competitors’ rates so you can take control and find your pricing sweet spot. Little Hotelier shows you how your rooms are being sold across major OTAs, as well as how your rates stack up against your competitors in real-time so you can make more informed pricing decisions.
Little Hotelier is backed by SiteMinder's industry leading channel manager - giving small properties the opportunity to maximise their exposure on 400+ of the world's top booking channels like Booking.com, Airbnb and Google Hotel Ads. We'll keep all your channels and inventory in synch, ensuring everything auto-updates whenever a booking is made to eliminate double bookings and save time on manual work. Plus our reporting lets you easily understand how your channels are performing so you can adjust accordingly.
Give your guests a smooth, secure booking experience on your website and Facebook with our direct booking technology & integrated payments. If you need any help creating or updating your website, we have plenty of pre-built, SEO-optimised templates so no web design experience is necessary.
Our cloud-based platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away.
Try free for 30 days. No Credit Card. Cancel anytime.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Little Hotelier
Key benefits of Little Hotelier
- Little Hotelier is a centralised platform where you can manage your entire property from one powerful hub.
- Automate your time-consuming daily tasks, and process bookings in half the time. Update reservations in 2 clicks, automate pre-and post arrival guest communications, process payments quickly and easily and keep everything organised for easy reconciliation.
- Eliminate double bookings with our channel manager. With 100% connection quality all your channels are kept in sync, so your availability will automatically update whenever a booking is made.
- Maximize your exposure with access to over 400 leading and local online booking sites with rooms and rates instantly updated across all distribution channels. Plus, bookings are delivered straight to your reservation calendar.
- Drive more revenue with our direct booking engine. You’ll be able to take direct bookings from your website or Facebook page in minutes.
- Understand your business and market with over 10 reports . Make smarter decisions with reports on occupancy rates, average room rates, competitor rates, OTA rates, best performing booking sites, promotions and more
- Process deposits, payments and refunds quickly, easily & securely within your Little Hotelier system. Automatically record all of your payments for simple processing and reconciliation reporting. Accept all major global cards online and get direct deposits straight into your account.
- Manage your property and reservations from anywhere, at any time with our free mobile app. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.
- Try free for 30 days. No Credit Card. Cancel anytime.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Little Hotelier
Images
Features
Total features of Little Hotelier: 54
Alternatives
eZee Absolute
roomMaster
Lodgify
eviivo
Reviews
Already have Little Hotelier?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why I switched to Little Hotelier for my small holiday stay business
Reviewed on 2020/02/26
Superb training and help in understanding the system, developing it, using it. I would otherwise be...
Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.
Pros
1) ease of use of Front Desk for bookings on my own website
2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk
3) unbelievably friendly and helpful customer support and training video resources
4) modern mobile phone and tablet friendly software for users
5) innovative tie-in with Google maps and search
Cons
Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.
Response from SiteMinder
Hi John,
Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience.
Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful!
We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us around customisation of templates and forms.
Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you.
Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.
All the best,
Misha
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Difficult set-up-Good value after that
Reviewed on 2021/05/14
Initially it was horrible and we began looking for alternatives. Over the past 18 months we have...
Initially it was horrible and we began looking for alternatives. Over the past 18 months we have come to rely on it as a foundational part of our success.
Pros
LH covers 90% of the tasks we need to complete in an effort to run the hotel. It is stable and reliable. It is very affordable.
Cons
Set-up was not intuitive and initially customer service support ineffective. Subsequent to launch we found the development team does not talk to the sales/customer support team so developers roll out beta versions of enhancements before the bugs are worked out and without telling customers of the changes. Initially I found the customer support team poorly trained with limited communication skills. I sensed they were also frustrated with their inability to satisfy customer needs. in the past 18 months I have not had to lean on customer service as frequently and when I do, the service is good.
Response from SiteMinder
Hi Tom,
Thank you so much for sharing your feedback with us. We're really glad you're finding Little Hotelier as good value, stable and reliable. We continue to work on improving the products for customers like you.
We appreciate your feedback about the onboarding process and you will be relieved to know we have made some big strides in streamlining and simplifying this process recently, however I am sorry to hear this wan't a great experience for you when you set up 2 years ago. Likewise, we have improved the communication between our development and support teams which I hope you are noticing now.
Thank you so much for your continued partnership with Little Hotelier, Tom.
We appreciate your patience and support, and if there is anything else we can do to help please reach out to our support team.
Warm regards,
Jessi
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
You asked for my opinion
Reviewed on 2020/02/19
barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley...
barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.
Pros
The customer service team is extremely helpful
Cons
As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool.
The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue.
A broken tool.
As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool.
Response from SiteMinder
Hi Micah,
Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards.
Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right.
If you have a persistent issue with the app, please contact us directly so that we can resolve this for you promptly.
We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.
Let us know if there is anything we can do to further assist you get the most out of your products.
All the best,
Misha
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Little hotelier makes bookings easy
Reviewed on 2021/03/27
Excellent service highly recommend
Excellent service highly recommend
Pros
I cannot double book a room and customer service is excellent very patient even with a non computer geek like me
Cons
It tends to ask for the password every other day
Response from SiteMinder
Hi Christine,
Thank you very much for your feedback. We are so glad to hear our support team is doing their best to assist you.
For your security and that of your guest's data, we have a multi-factor authentication process that ensures your password is updated every 90 days. This is common best practice in any online system.
If you haven't updated your password at the 90 day point, it will prompt you to reset, which is easily done yourself in seconds. This may be why it's asking for a password. Once you reset it, there should be no issues moving forward.
If this isn't the case, please do reach out to our helpful support team who will help figure out this issue quickly.
Thank you again for working with us, Christine.
Warmest, Jessica
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic tool for hotel room inventory management
Reviewed on 2021/03/30
Very positive, the software generally suits all our needs as a small property and the support team...
Very positive, the software generally suits all our needs as a small property and the support team is always very helpful.
Pros
The integrated features that link to all channel and our website, saving an enormous amount of time through automatics inventory updates and automatic emails to guests
Cons
The booking window could be expanded especially with the disruption of Covid some guests are tying to book more than 2 years from the current date..
Response from SiteMinder
Dear Lisa, Thanks so much for sharing your review on Little Hotelier. The team are really thrilled that automation and integrations are creating incredible time savings for you! On booking windows expanding to 2 years, that certainly is an interesting suggestion. Hopefully, it will not be a lasting trend. SiteMinder's World Hotel Index data of live-booking information, indicates good news for Spain in a shorter time period! As of today, 6 April 2021, we can see booking momentum hit its peak for travellers to Spain between April to October 2021. Bookings from international guests are tracking to move from 25% to 75% by October. This is great news!
Thanks again, Lisa. We appreciate your feedback.
Warmest, Mei
Little Hotelier FAQs
Below are some frequently asked questions for Little Hotelier.Q. What type of pricing plans does Little Hotelier offer?
Little Hotelier offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Little Hotelier?
Little Hotelier has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Little Hotelier support?
Little Hotelier supports the following languages:
English, German, Indonesian, Italian, Portuguese, Spanish, Thai
Q. Does Little Hotelier support mobile devices?
Little Hotelier supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Little Hotelier integrate with?
Little Hotelier integrates with the following applications:
PayPal
Q. What level of support does Little Hotelier offer?
Little Hotelier offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Little Hotelier.
