Little Hotelier

One solution to manage your property, bookings, and guests.

About Little Hotelier

Little Hotelier is a cloud-based property and reservation management solution designed primarily for small properties such as B&Bs (bed & breakfasts), guesthouses, inns, lodges, and small hotels. The solution helps accommodation providers manage their front desk operations, accept online reservations and manage property visibility across multiple booking sites such as Airbnb and Google Hotel Ads.
Little Hotelier updates booking rates and room availability across various channels once a reservation is confirmed and automatically shares booking details with both the guests and property managers via email and text messages. The solution offers pre-built templates to help property managers design customized websites that can accept reservations online or via the property’s Facebook page. Hotel managers can also add images, videos, banners, and property descriptions to the website page. The inbuilt reservation calendar gives visibility on room availability and the number of bookings. The activity dashboard tracks the performance of property listing across various channels and helps in managing other front desk activities from a single point. Little Hotelier lets property managers choose from a variety of templates to send guests pre-arrival and post-departure emails along with the invoice copy. It also has a mobile app to manage on-the-go, and an integrated payments capability to process credit card payments seamlessly.
The solution currently supports more than 80 local currencies and languages and automatically adjusts booking dates across multiple time zones for managing international bookings. Property managers can also run ad-hoc reports, analyze their channel performance, monitor occupancy rate, and track payments. Currently, Little Hotelier serves small and midsized property owners across North America, Asia, Auspac, Europe, and Africa.

Key benefits of Little Hotelier

- Automate your time-consuming daily tasks, like reservation updates in 2-clicks, rate and promotional updates with our easy inventory grid, and customizable pre- and post-arrival messages, and a mobile app to manage on-the-go.
- Maximize your exposure on 400+ leading online booking sites with rooms and rates instantly synced across all sales channels. Have bookings delivered straight to your reservation calendar.
- A booking engine to take direct bookings from your website or Facebook page in minutes, with the ability to offer packages and automate guest communications in multiple languages and currencies.
- Gain a clear overview of your business with over 10 reporting types (including transactional and housekeeping reports) and track occupancy rates, best-performing booking sites, and guest trends.
- Integrated, contactless payment capabilities with one-click payment processing, PCI-DSS, and SCA compliance. Accept all major global cards online and get paid more quickly with direct deposits into your account.
- A mobile app enabling you to manage your property and reservations from anywhere, at any time. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, Spain, United Kingdom, Mexico, United States

Supported Languages

English, German, Spanish

Images

Drag and drop calendar
Promote your property on the top booking channels
Manage your property on-the-go with our mobile app
Easy to use website builder
Get bookings from holiday-makers online by connecting to our booking engine
Easy search and find reservations
Easy to make changes to reservations
View 8 more
Little Hotelier video Little Hotelier screenshot: Drag and drop calendar Little Hotelier screenshot: Promote your property on the top booking channels Little Hotelier screenshot: Manage your property on-the-go with our mobile app Little Hotelier screenshot: Easy to use website builder Little Hotelier screenshot: Get bookings from holiday-makers online by connecting to our booking engine Little Hotelier screenshot: Easy search and find reservations Little Hotelier screenshot: Easy to make changes to reservations

Features

Total features of Little Hotelier: 33

  • Activities Booking
  • Alerts / Escalation
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Channel Analytics
  • Channel Management
  • Customer Support
  • Dynamic Pricing
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Housekeeping Management
  • Inventory Control
  • Kill Switch
  • Multi-Channel Sync
  • Order Management
  • PCI Compliance
  • Partner Management
  • Rate Management
  • Real Time Analytics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Room Booking
  • Room Inventory
  • Single Property
  • Third Party Booking
  • Website Integration

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Reviews

Overall rating

4 /5
(81)
Value for Money
3,9/5
Features
3,6/5
Ease of Use
4,2/5
Customer Support
4/5

Already have Little Hotelier?

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Showing 5 reviews of 81
Humberto A.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

the solution my property needed

Reviewed on 2019/08/23

Helps on a daily basis to update and keep track of the rooms I have booked on my property without...

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pros

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Cons

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Response from Little Hotelier

Hi Alfonso,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Werner P.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good reliable booking solution

Reviewed on 2020/02/18

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Pros

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Cons

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier.
Too many nonsense emails from the support.

Response from Little Hotelier

Hi Werner,

Thank you for taking the time to review Little Hotelier, we really appreciate it.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth.

We are always looking for ways to continually improve our users' experience, so we appreciate your feedback.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,
Misha

Karl C.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Cabins at Cloudcroft

Reviewed on 2021/03/22

We love LH and have had several chances to change providers. With the exception of the two issues...

We love LH and have had several chances to change providers. With the exception of the two issues above, we would not change.

Pros

It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced.

Cons

I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple customers who come in from Mexico and El Paso who have the same first and last names.

The final thing that we need is the ability to blacklist a customer record. There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer. We need to have the online system check our database, look for a blacklist selection, and refuse the reservation and have them call the office, then we can decide to rent to them or charge cleaning/damage fees or deposits at booking.

Response from Little Hotelier

Hi Karl,

Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team.

Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions.

Thank you again for choosing Little Hotelier, Karl.

Kindest,
Jessica

Sandra S.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Tech help is not available on weekends? I haven't been able to log in for a few weeks. ...

Reviewed on 2017/08/13

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. ...

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pros

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Cons

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Response from Little Hotelier

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

Christine S.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Little hotelier makes bookings easy

Reviewed on 2021/03/27

Excellent service highly recommend

Excellent service highly recommend

Pros

I cannot double book a room and customer service is excellent very patient even with a non computer geek like me

Cons

It tends to ask for the password every other day

Response from Little Hotelier

Hi Christine,

Thank you very much for your feedback. We are so glad to hear our support team is doing their best to assist you.

For your security and that of your guest's data, we have a multi-factor authentication process that ensures your password is updated every 90 days. This is common best practice in any online system.

If you haven't updated your password at the 90 day point, it will prompt you to reset, which is easily done yourself in seconds. This may be why it's asking for a password. Once you reset it, there should be no issues moving forward.

If this isn't the case, please do reach out to our helpful support team who will help figure out this issue quickly.

Thank you again for working with us, Christine.

Warmest, Jessica

Showing 5 reviews of 81 Read all reviews

Little Hotelier FAQs

Below are some frequently asked questions for Little Hotelier.

Little Hotelier offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Available

We do not have any information about Little Hotelier features

Little Hotelier has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Little Hotelier supports the following languages:

English, German, Spanish

Little Hotelier supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Little Hotelier integrates with the following applications:

PayPal

Little Hotelier offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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