About Little Hotelier
Trusted by more small properties around the world than any other provider, Little Hotelier is the hotel platform designed especially for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins and camping accomodation. It helps you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments.
Managing your reservations will never be simpler. Bookings are sent straight to a drag and drop calendar, letting you quickly and easily create, find, and modify reservations. You can do all that and even check guests in and out on-the-go with our free mobile app, giving you the flexibility to run your property from anywhere.
Little Hotelier is backed by SiteMinder's industry leading channel manager - giving small properties the opportunity to maximise their exposure on 400+ of the world's top booking channels like Booking.com, Airbnb and Google Hotel Ads. We'll keep all your channels and inventory in synch, ensuring everything auto-updates whenever a booking is made to eliminate double bookings and save time on manual work. Plus our reporting lets you easily understand how your channels are performing so you can adjust accordingly.
Give your guests a smooth, secure booking experience on your website and Facebook with our direct booking technology & integrated payments. If you need any help creating or updating your website, we have plenty of pre-built, SEO-optimised templates so no web design experience is necessary.
Our cloud-based platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away.
Try free for 30 days. No Credit Card. Cancel anytime.
Key benefits of Little Hotelier
- Little Hotelier is a centralised platform where you can manage your entire property from one powerful hub.
- Automate your time-consuming daily tasks, and process bookings in half the time. Update reservations in 2 clicks, automate pre-and post arrival guest communications, process payments quickly and easily and keep everything organised for easy reconciliation.
- Eliminate double bookings with our channel manager. With 100% connection quality all your channels are kept in sync, so your availability will automatically update whenever a booking is made.
- Maximize your exposure with access to over 400 leading and local online booking sites with rooms and rates instantly updated across all distribution channels. Plus, bookings are delivered straight to your reservation calendar.
- Drive more revenue with our direct booking engine. You’ll be able to take direct bookings from your website or Facebook page in minutes.
- Understand your business and market with over 10 reports . Make smarter decisions with reports on occupancy rates, average room rates, competitor rates, OTA rates, best performing booking sites, promotions and more
- Process deposits, payments and refunds quickly, easily & securely within your Little Hotelier system. Automatically record all of your payments for simple processing and reconciliation reporting. Accept all major global cards online and get direct deposits straight into your account.
- Manage your property and reservations from anywhere, at any time with our free mobile app. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.
- Try free for 30 days. No Credit Card. Cancel anytime.
Devices
Business size
Markets
Australia, Brazil, Canada, Germany, Spain, United Kingdom, Indonesia, Ireland, Italy, Mexico, Malaysia, New Zealand, Philippines, Portugal, Thailand, United States and 11 others
Supported Languages
English, German, Indonesian, Italian, Portuguese, Spanish, Thai and 2 others
Images
Features
Total features of Little Hotelier: 55
Alternatives
Tokeet
Cloudbeds
Lodgify
Sirvoy
Reviews
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- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
the solution my property needed
Reviewed on 2019/08/23
Helps on a daily basis to update and keep track of the rooms I have booked on my property without...
Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.
Pros
Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.
Cons
There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.
Response from Little Hotelier
Hi Alfonso,
Thank you for taking the time to review Little Hotelier.
Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.
Let us know if there is anything we can do to further assist you get the most out of your products.
Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.
Thanks,
Misha
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and easy to use
Reviewed on 2021/05/18
After using the software for just over 2 years now I am still very happy with Little Hotelier - we...
After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.
Pros
Very easy to use with clear uncluttered screen layout.
It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing.
The Reports section is so helpful with the day to day accounting
Very rarely have any glitches or problems with the software.
I am pleased that we now have a choice of 14 and 28 day calendar view
Cons
The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated.
If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount.
It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)
Alternatives Considered
OPERA CloudReasons for Switching to Little Hotelier
Systems they were trying to sell me were far beyond what we needed and they were far too pushy. Also the display and set out of the various software were not as good and easy to use as Little Hotelier/Siteminder. I like the idea that Little Hotelier is not a huge conglomerate and so you feel you have a more personal relationship with them.Response from SiteMinder
Hi Catherine,
We loved getting your detailed review and amazing feedback!
You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time.
Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more.
Warmest, Jessica
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Little Hotelier
Reviewed on 2022/05/19
The cons led me to leave Little Hotelier for a company with a personal technical customer service...
The cons led me to leave Little Hotelier for a company with a personal technical customer service department. I pay more for it but its worth it to have a local accent to help when I need as well as my own account manager.
Pros
A lot of good functions, mostly easy to use.
Cons
When you need help with something the customer service is not good - it started off good but the outsourcing or whatever they changed it became difficult to get through then when you did get through you would need to be able to get over an accent issues as well as the technical issue you calling about. The calendar was also not helpful as if I had a one night stay in one room and the next day there was a one night stay in another room it would appear like we have a 2 night stay availably but we didn't so I would get abuse and be accused of lying not very pleasant.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good software for small to medium AIRBnBs using phone to manage property.
Reviewed on 2022/06/04
Good software if you need to manage your bookings on the go. Phone App provided is Simple in use...
Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS.
Pros
Phone App - It’s best the best what LittleHotellier offers.
Cons
Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome software for a micro operation.
Reviewed on 2022/02/23
It's been great since the outset. Excellent customer service/support. It's clearly a company that...
It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does.
I think they would fare even better if they were to promote some of the features/apps they offer.
Pros
Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.
Cons
Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!
Little Hotelier FAQs
Below are some frequently asked questions for Little Hotelier.Q. What type of pricing plans does Little Hotelier offer?
Little Hotelier offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Little Hotelier?
Little Hotelier has the following typical customers:
Self Employed, 2-10, 11-50, 51-200
Q. What languages does Little Hotelier support?
Little Hotelier supports the following languages:
English, German, Indonesian, Italian, Portuguese, Spanish, Thai
Q. Does Little Hotelier support mobile devices?
Little Hotelier supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Little Hotelier integrate with?
Little Hotelier integrates with the following applications:
PayPal
Q. What level of support does Little Hotelier offer?
Little Hotelier offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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