Sine

Sine

Visitor management on the iPad, web and mobile.

4.4/5 (467 reviews)

Sine Overview

Sine is a visitor and contractor management software solution for recording all staff, visitor, and contractor check-ins, from small to large businesses. A multi-platform software, it is available on the web, iPad, and a mobile iOS and android app.

The online solutions allows businesses to maintain electronic records of all visitors, including personal information, photo ID, and the purpose of their visit. Automatic alerts via email, SMS, or app push allow hosts to know instantly when a guest checks in. Visitor types are customisable, and pre-registrations, invites, and csv uploads allow quick registration of large groups and staff. 



Sines inbuilt reporting and analytics dashboard provides detailed charts on visitor check-in and exceptions. Reports can be exported as a csv, and a automatic daily email. Users can accept or reject guests, and digital ID badges can be printed automatically. Time limited QR codes embedded in the badge allows for fast check-out or entry. Geo-fencing allows visitors to easily check-in via the mobile app, and reminds visitors to check-out upon leaving the site. Custom forms can be set for check-in and out, for everything from NDAs, inductions and electronic signatures to reminders to return all items. 



The solution integrates provides calendar, web hook and API integration, allowing verification of identities and registrations. Sine is found world wide and is trusted by large corporations such as Qantas, Vodafone, GE, Arup, and JLL.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Sine Reviews

Overall rating
4.4/5
93% positive reviews
249
Excellent
183
Very good
29
Average
5
Poor
1
Terrible
Jayne T.

Sine in Schools

Used Daily for 1-5 months
Reviewed on 2019/08/13
Review Source: Capterra

Initial findings show the system is straightforward once it is configured, website is a great tool to see a snapshot of who is on site and it is a good way to get the same consistent information to all visitors, volunteers and contractors however it has not improved our ability to account for visitors in an emergency evacuation situation.

Pros

The initial set up of visitor types was limited, we have added quite a few new categories and really like that we can add as many as we choose
The categories added can address Student Protection requirements which is a positive i.e. one example is we have been able to add that a blue card is required for non-teaching relief staff
We like that we have been able to add College maps, emergency procedures and other relevant information on the iPad

Cons

Sine Pro App – when we tried using this we discovered another user close by was coming up as an option and we didn’t want people signing in here in error. The app also allows for visitors to be signed in without having to visit administration. We see this as having implications with student protections, and contractors entering areas or undertaking works without permission. We have disabled our site on the app so users cannot sign in through it and are not advising staff, visitors or volunteers that there is an app at this point in time
Visitors categories – we have a number of visitors that have dual roles in the College i.e. relief staff and volunteers in their child’s classroom. It would be good to have them select visitor type when they put their mobile phone in as a returning visitor to ensure they are signed in correctly so we know what capacity they are here for - this is a big ticket item for us
Emergency evacuation – this is quite ambiguous. If we have access to WiFi & power we can print out active passes however this may not always be possible in an emergency. We have decided locally that a selection of staff members will download the app on their phone and take this with them to the assembly point. We would be very interested to hear if there is a better option as much of the reason for signing in/out is to support emergency procedures

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
Helen L.

Sine Feedback

Used Daily for 1-5 months
Reviewed on 2016/10/11
Review Source: Capterra

Although our BM had seen this software in action at a conference, I had not, therefore came into the trial as a 'cold' prospective user. The first thing I would say is that I would have preferred some personal contact. Although I have set up the system, I can see from the videos online that it can do so much more. To have someone visit our site and chat about our wants and needs, would be fantastic. The questions I have asked have been answered via the chat facility relatively quickly and have been helpful. On the initial set up when I couldn't load the graphics, the assistance from Sine was much appreciated. Now that we have had it up and running for a period of time, a personal visit to our work site would assist to see how we can set things up better or to a greater efficiency level with compliancy issues being of utmost importance in work areas. The signing in process may be improved by synchronising sign-ups whether by the app, PC or ipad, rather than just by the point of sign-in. With the number of visitors now using this signing in management program, our Reception area has become streamlined with its point of entry to the school. There is now a more professional look in this area. The dashboard facility assists with statistics and queries as to who is on our premises at any one time. Having the ipad available, a portable device, will no doubt be of great assistance during an evacuation should there be one, instead of taking out hard copies of visitors books. It would be good to have a greater number of visitor types available (5 is not enough in a school).

Pros

It is user-friendly, both for visitors and staff. People have reacted positively to the change in our Reception area due to this process.

Cons

Sometimes the system/ipad freezes and has to be reset.

Response from Sine

Thank you for the review and excellent feedback Helen. Great to have St Peter's Woodlands on board.
We'd be happy to assist with any help you require, to help you get the most out of Sine.
You can reach our customer success team via online chat, phone and email support any time, and full support guides via https://help.sine.co/
Please ensure you have the latest version of iOS and SinePoint Pro on the iPad, and all should work as normal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Riccardo V.

Solid base, with some hopeful features...

Used Daily for 1-5 months
Reviewed on 2017/01/25
Review Source: Capterra

Many problems were encountered when setting up the accounts, to begin with, but this was all solved with assistance from the customer support.
I would highly recommend here that extra time is spent understanding the client's requirements, and working with the client to make the system workable.
After weeks of frustration and wanting to scrap it and get a refund, 1 call from customer support was able to get it running how we needed, and has made me a supporter Sine!
Since the end result is a partnership, I would have preferred not to go through the run around first...

Overall the software is solid, and a great base on which to build.
My only feature requests would be:
1. The ability to have 1 site and the sign in steps differ based on visitor type. For example, we do not want a badge printing every time we have an 'Internal Courier' arriving in the office. They come 6 times a day, and it is a waste.
We also want the 'staff' to have easy steps.
At the moment we are running 2 sites, but this is not ideal.
2. Ability for staff to sign in via the iPad. We have 2 staff that do not have smartphones. This means they have been logging into the online portal, but this is not ideal. We want them to be able to sign in via the ipad, and the photo to be kept on file.
3. Auto Sign in and out. When people leave the office we want the app to auto sign them out, and when staff arrives (Who have the app on their phone), we want the app to auto sign them in.

With these additions, the system would be exactly what is needed in our industry and would be a great tool that you could sell to all other companies in our field.
We all have minimum government requirements for security, and with these enhancements, your system would meet them all, and be easy enough to use that it would be able to be marketed to our sector.

In conclusion, the system has a good foundation, and I look forward to enhancements in the future!

Pros

Looks professional
Report can be run on who is signed in
Global access to the dashboard

Cons

Takes too long to sign in and out
No one ever remembers to sign out

Response from Sine

Thank you for the review Riccardo.
Lots of new features are on our roadmap focused around visitor types that will allow for improved functionality.
Great to hear our customer support team was able to resolve some early onboarding issues, and you can reach our support team anytime via online chat on our website or the Sineweb Dashboard, or via phone and email.
Great to have you onboard.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Karen W.

First Class Guest Management Software

Used Daily for 1+ year
Reviewed on 2016/08/30
Review Source: Capterra

We have been using Sine for around 18months now and have never looked back. Guests regularly comment on the platform and it's ease of use versus others they have experienced. The back end admin functionality is excellent and very user friendly.

Pros

The backgrounds are customizable to suit company branding (including multiple branding options on rotation if required). The customer service staff have been so friendly and efficient on the very odd occasion that I have dealt with them. Group messages can be sent to guests on site which is perfect for emergency messaging. The look of the app is very professional and our guests regularly compliment us on how it looks and ease of use.

Cons

There is nothing I dislike about the software. I would be great however on the home screen to have an upfront selection for couriers/delivery people as I find they are often perturbed by having to input their details and end up either walking away without delivering the goods or they tailgate someone into the office.

Response from Sine

Thank you for the excellent review Karen and we appreciate your loyalty to Sine.
Sounds like you're using the full range of our features to your advantage, and please don't hesitate to contact our Customer Success team if you have any feature requests or further feedback.
We are discussing internally the courier/delivery button, and we'll let you know if this feature is released.
You can always capture deliveries by implementing a courier/delivery 'visitor' type. Let us know if we can assist.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

Feeling safer already!

Used Daily for 6-12 months
Reviewed on 2019/07/31
Review Source: Capterra

Pros

We've been using Sine for about six months now, and have mostly great reactions to report. The ease of use and universality of the iPad is one of my favorite things, as it didn't take much at all to get used to and the iPad could serve us multiple purposes. We have been utilizing the name badge printer on a daily basis as well. Sine has overall improved our visitor management and given us a much-needed peace of mind.

Cons

We do wish that the printer was more user-friendly; we can't connect it to our wi-fi since we require usernames and passwords, and therefore have had a harder time setting the printer up manually. Maybe in the future, colored badges would be an option, since the lighting isn't always the best and some of our black-and-white badges either wash out or appear too dark. In general, I will say Sine is very easy to use and the customer service is very responsive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Sine Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Small Business Plan: US $49 per month per site, billed annually (or US $69 monthly)
Medium Business Plan: US $79 per month per site, billed annually (or US $99 monthly)
Enterprise Business Plan: Contact us for custom pricing.

Contact Sine for detailed pricing and/or customized quotations

Sine Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Custom Fields
  • Third Party Integration
  • Workflow Management

  • Audit Trail
  • Auditing
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics

Additional information for Sine

Key features of Sine

  • API
  • Automated notification
  • Barcode / QR code scanning
  • Barcode / QR code support
  • Calendar management
  • Communicate vis email, SMS or in app notifications
  • Custom entry forms
  • Customizable interface
  • Digital signature
  • Email or print evacuation lists
  • Incident management
  • Integrate with Outlook or Google Calendar
  • Personalized visitor profiles
  • Print badges for visitors
  • Push notification
  • Registration management
  • Reporting and analytic tools
  • Send bulk emails
  • Visitor portfolio management
  • Visitors check-in management
  • Web dashboard
  • Workflow management
  • automatic daily email reports
  • calendar integration
  • company branding
  • custom entry forms
  • custom visitor types
  • device management
  • employee directories
  • evacuation diagrams
  • evacuation notification
  • exit forms & incident reports
  • fast check out
  • fast repeat access
  • fast track access
  • free mobile check-in and app download
  • geo-fencing check-in and out
  • guest wi-fi
  • host delegates
  • host messaging and approvals
  • host mobile app
  • id check for mobile
  • induction and HSE system integration
  • instant messaging
  • invites
  • legal agreements/ndas
  • live activity feed
  • mobile app printing
  • multiple language support
  • photo id enabled
  • powerful reporting
  • pre-print guest badges
  • print visitor badges
  • qr code check-in
  • reporting exports
  • site geo-fences
  • special permit approvals
  • web dashboard printing
  • web hooks
  • web, mobile & ipad check-in
  • workflows

Benefits

• Sine supports multiple communication channels allowing businesses to communicate visit information to both host and the visitor via standard text message, email or through in-app notifications.

• Businesses can create & print a live visitor evacuation list for all their units from a single location and share it with the site inspector during a drill session or real emergency situation.

• The administrator can fully customize logos, backgrounds and check-in procedures from a central account.

• Businesses can generate QR codes or barcodes for their visitors to automate their check-in process and to eliminate manual data entry at multiple entry gates.

• Visitors can sign NDAs (non-disclosure agreements) digitally, view fire evacuation plans or safety exists and chose check-in processes according to the requirements of their business.

• Sine offers mobile apps for iOS and Android devices to help users view live activity, receive notifications and customize the set-up from anywhere.

Sine FAQs

Below are some frequently asked questions for Sine.

Q. What type of pricing plans does Sine offer?

Sine offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

Small Business Plan: US $49 per month per site, billed annually (or US $69 monthly)
Medium Business Plan: US $79 per month per site, billed annually (or US $99 monthly)
Enterprise Business Plan: Contact us for custom pricing.

Contact Sine for detailed pricing and/or customized quotations

Q. What are the main features of Sine?

Sine offers the following features:

  • API
  • Automated notification
  • Barcode / QR code scanning
  • Barcode / QR code support
  • Calendar management
  • Communicate vis email, SMS or in app notifications
  • Custom entry forms
  • Customizable interface
  • Digital signature
  • Email or print evacuation lists
  • Incident management
  • Integrate with Outlook or Google Calendar
  • Personalized visitor profiles
  • Print badges for visitors
  • Push notification
  • Registration management
  • Reporting and analytic tools
  • Send bulk emails
  • Visitor portfolio management
  • Visitors check-in management
  • Web dashboard
  • Workflow management
  • automatic daily email reports
  • calendar integration
  • company branding
  • custom entry forms
  • custom visitor types
  • device management
  • employee directories
  • evacuation diagrams
  • evacuation notification
  • exit forms & incident reports
  • fast check out
  • fast repeat access
  • fast track access
  • free mobile check-in and app download
  • geo-fencing check-in and out
  • guest wi-fi
  • host delegates
  • host messaging and approvals
  • host mobile app
  • id check for mobile
  • induction and HSE system integration
  • instant messaging
  • invites
  • legal agreements/ndas
  • live activity feed
  • mobile app printing
  • multiple language support
  • photo id enabled
  • powerful reporting
  • pre-print guest badges
  • print visitor badges
  • qr code check-in
  • reporting exports
  • site geo-fences
  • special permit approvals
  • web dashboard printing
  • web hooks
  • web, mobile & ipad check-in
  • workflows

Q. Who are the typical users of Sine?

Sine has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Sine support?

Sine supports the following languages:

English

Q. What type of pricing plans does Sine offer?

Sine has the following pricing plans:

Subscription

Q. Does Sine support mobile devices?

Sine supports the following devices:

Android, iPhone

Q. What other apps does Sine integrate with?

Sine integrates with the following applications:

Eventbrite, Google Calendar, Microsoft Outlook, Procore, Skype for Business, Slack

Q. What level of support does Sine offer?

Sine offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials