WhatConverts

Call, lead and conversion tracking with real-time reporting

5 /5 (41 reviews) Write a Review!

WhatConverts Overview

What is WhatConverts?

WhatConverts is a call and lead tracking system promising simple setup for agencies, plus cloud-based deployment. Offering three scalable subscription payment plans across Plus, Agency and Enterprise levels, WhatConverts supports international call tracking within 22 countries. Every plan includes multi-channel tracking features beginning with phone calls and the ability to instantly setup new call tracking numbers within a matter of clicks. Online channels are also tracked by adding tracking codes to existing websites and identifying web forms, with no changes required, while DPNI (Dynamic Phone Number Insertion) is used to track website calls.

Additional call tracking features extend to instant phone number selection, the appending of keyword and campaign data to calls received and also call recording. Tracking tools for eCommerce transactions, website chat sessions and custom online events can also be setup, before querying all the available data via real-time analytics. WhatConverts offers integrated business reporting for total leads, quotable leads, quote and sales value – keeping the most important metrics always in view.

WhatConverts Overview

Pricing

Starting from
US$30,00/month

Pricing options

Free Trial
Subscription
Value for money

FREE 14-day trial available

Plus Plan: $30 per month (includes $35 per month usage credit)
Agency Plan: $100/month (includes $125 per month usage credit)
Enterprise Plan: Contact for pricing


WhatConverts Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico
Supported Languages
English

Media

Lead calling screen with recording options
Lead & web form tracking
Feedback screens alert sales agents of new leads & enable them to view data reports
Real-time reporting features & analytics visualizations
WhatConverts video WhatConverts video WhatConverts screenshot: Lead calling screen with recording options WhatConverts screenshot: Lead & web form tracking WhatConverts screenshot: Feedback screens alert sales agents of new leads & enable them to view data reports WhatConverts screenshot: Real-time reporting features & analytics visualizations WhatConverts screenshot:

WhatConverts Reviews

WhatConverts Reviews

Overall rating
5
/
5
Excellent
39

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,9
Ease of Use
4,8
Customer Support
5
100% recommended this app
Michael L.

WhatConverts is the comprehensive lead tracking solution marketers previously only dreamed of.

WhatConverts has been a godsend as far as providing added transparency for our clients and streamlining what used to be a rather time-consuming process of configuring conversion tracking across countless platforms and ad campaigns. Using the incredibly simple yet comprehensive dashboard, we are able to quickly and easily show our clients true ROI from their marketing efforts, and that has proven to be invaluable. Client retention rates and overall client satisfaction have gone through the roof and only continue to improve as the WhatConverts platform continues to evolve and grow. We are looking forward to many years of hand-in-hand growth with WhatConverts by our side. THANK YOU!


Patrick S.

Great product with newly improved documentation


Oscar V.

We help customers implement a tracking system that can tie all the mediums and sources they...


Jackson G.

Great support and software


Kayla T.

Excellent product and EVEN BETTER customer service.

Lead source tracking - using phone tracking and web form tracking.
Lead notification emails.
A tool for clients to track quote and sales values that link directly to leads.
Whitelabel dashboard for clients to log into for realtime reporting.
Simple (one line code) integration on all sites.
Great value for the price.
Unlimited accounts and agency users.
Lead page and landing page information.
Independent cookie tracking maintained outside of Google's algorithm.
Unique/Repeat user data.
The list truly goes on...


Michael L.
Industry: Internet
Company size: 11-50 Employees

WhatConverts is the comprehensive lead tracking solution marketers previously only dreamed of.

Used Daily for 2+ years
Reviewed on 2018/08/24
Review Source: Capterra

WhatConverts has been a godsend as far as providing added transparency for our clients and streamlining what used to be a rather time-consuming process of configuring conversion tracking across countless platforms and ad campaigns. Using the incredibly simple yet comprehensive dashboard, we are able to quickly and easily show our clients true ROI from their marketing efforts, and that has proven to be invaluable. Client retention rates and overall client satisfaction have gone through the roof and only continue to improve as the WhatConverts platform continues to evolve and grow. We are looking forward to many years of hand-in-hand growth with WhatConverts by our side. THANK YOU!

Pros

The ease of use, robust tracking solutions, and unparalleled value WhatConverts provides is second to none. We've utilized other tracking solutions in the past, but none have been as simple to set up or provided as user-friendly of an interface as WhatConverts. With all of that said, the best part of WhatConverts is the customer support provided by his staff. I may have never met them in person, but they truly feel like a friend that is always there to help. Any time we have questions or feedback, they provide lightning fast responses that are clear and concise.

Cons

Only writing this sentence because a response in this field was required. We've been using WhatConverts for quite a while now and I honestly am sitting here struggling to think of a con.

Response from WhatConverts

Thanks you so much for a great review. I know Jenn and Starr will be thrilled with your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Patrick S.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Great product with newly improved documentation

Used Daily for 6-12 months
Reviewed on 2020/05/18
Review Source: Capterra

Pros

The most important thing for us is being able to track calls, form submissions, facebook leads, Leadpage/unbounce submissions, and chats - WhatConverts allows us to do this all. Additionally, we (and our clients), love being able to see which paid keywords are driving sales. They also have incredibly helpful support staff.

Cons

Prior to 2020, their documentation was old and a bit outdated. The initial set up was more difficult than it probably needed to be, however, they've recently updated their website/documentation and it's much, much better.

Response from WhatConverts

Patrick, thank you for taking the time to give us your honest review. I'm happy to hear you've seen the improvements to our website and documentation.
We have more changes in the works as we continually work to help you get marketing clarity.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Oscar V.
Industry: Marketing & Advertising
Company size: 11-50 Employees

We help customers implement a tracking system that can tie all the mediums and sources they use.

Used Daily for 1+ year
Reviewed on 2018/01/11
Review Source: Capterra

Pros

The attribution for ROI is definitely a tool every marketer should have. The dashboard is easy to use and can be customized to find what you are looking for easily.

Cons

I have been very satisfied with this product until now I have nothing that I am unhappy about. Maybe in the future they will be able to track more sources to make unparalleled

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jackson G.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Great support and software

Used Daily for 1-5 months
Reviewed on 2020/07/23
Review Source: Capterra

Pros

I am continuously learning about the new ways I can track attributions. The more I learn the better this tool gets. It really allows me to track everything I need to capture all attributions which is crucial for my industry! Their customer support is #1. [SENSITIVE CONTENT HIDDEN] are extremely competent with the software they use and respond lightning quick. Easily the best customer support I have experienced.

Cons

The amazing customer support is needed. This software is great but a little complicated and difficult to get a handle on however it is all worth it due to the great support and functions this software has!

Response from WhatConverts

Thank you for your review Jackson. We are aware that getting setup initially is not as intuitive as we would like it, but you'll be happy to hear we are busy doing an over haul on the signup process which will help substantially.
I'm happy to hear that you've persevered and have been able to appreciate the speed and value of WhatConverts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kayla T.
Company size: 11-50 Employees

Excellent product and EVEN BETTER customer service.

Used Daily for 1-5 months
Reviewed on 2018/07/13
Review Source: Capterra

Lead source tracking - using phone tracking and web form tracking.
Lead notification emails.
A tool for clients to track quote and sales values that link directly to leads.
Whitelabel dashboard for clients to log into for realtime reporting.
Simple (one line code) integration on all sites.
Great value for the price.
Unlimited accounts and agency users.
Lead page and landing page information.
Independent cookie tracking maintained outside of Google's algorithm.
Unique/Repeat user data.
The list truly goes on...

Pros

We were looking for one tool with online form tracking that pulls channel information for each lead. We also needed something we could loop into our traditional (offline) media efforts and call tracking is a classic option and WhatConverts does it in a way that brings us into the world of digital reporting. I could not be happier with our experience using this tool, setting it up, the cost is so reasonable and the value is exceptional.

The tool checks every box we need, including a whitelabel, independent login option for our agency members and every individual client.

The best part, though, has been the kindness and expediency of the support team. I have had numerous questions to quickly familiarize myself. Not that anything is particularly difficult to figure out, but I want it to be right and for us to use this tool to its full capacity. And their team gets back to me with a wonderful explanation immediately (even after hours).

The integration is simple and the dashboard is beautiful. This is quickly becoming a feature we present our clients that they get excited about and won't know how to live without. Thank you!

Cons

None. There are few features I've requested (automated quote/sales value based on criteria from form fill outs) - but their response is never "we can't do that", but rather "we'll put it in the queue".

Response from WhatConverts

Hi Kayla,

Thank you for your review! We are working on getting the automatic values set up in our system and we're going to be sending out emails as soon as new features are ready.

Thank you for being a great customer! We're happy to have you on board.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 41 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

WhatConverts Pricing

WhatConverts Pricing

Starting from
US$30,00/month
Free Trial
Subscription
Value for money

FREE 14-day trial available

Plus Plan: $30 per month (includes $35 per month usage credit)
Agency Plan: $100/month (includes $125 per month usage credit)
Enterprise Plan: Contact for pricing

FREE 14-day trial available

Plus Plan: $30 per month (includes $35 per month usage credit)
Agency Plan: $100/month (includes $125 per month usage credit)
Enterprise Plan: Contact for pricing

Value for Money
5/5
Based on 41 user ratings
Compare value for money rating with alternatives
Compare with alternatives

WhatConverts Features

WhatConverts Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,9/5
Based on 41 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for WhatConverts

Additional information for WhatConverts

Key features of WhatConverts

  • API access
  • CRM
  • Call recording for lead qualification or training
  • Call, lead, eCommerce, chat & event tracking features
  • Called ID
  • Caller Identification
  • Campaign Management
  • Chat functionality
  • Event tracking
  • Generate detailed business reports based on vital metrics
  • Google Analytics Integration
  • Instant web form tracking with additional form data
  • Keyword and campaign data appended to each call received
  • Lead Management
  • Lead distribution
  • Referral comparison
  • Referral tracking
  • Source Tracking
  • Store and track phone calls, web form leads & chat sessions
  • Track, log & store lead conversions
  • White label & custom branding options available

Benefits

  • WhatConverts offers the full range of lead tracking capabilities in one solution, spanning calls, web forms, eCommerce transactions, live chat sessions and custom site events.
  • Lead Management features include Lite Lead Management for storing calls, form leads and chat sessions in one place, adding simple search and field mapping tools.
  • Calls can be recorded and downloaded as WAV or MP3 for lead qualification and training purposes, while automated greeting or whisper messages can also be recorded.
  • Real-time reporting capabilities work from the most meaningful marketing metrics, offering valuable overviews across total leads, quotable/qualified leads, quote/sales value and more.
  • Boasting easy technical setup without additional changes, WhatConverts also promises broad integrations with Google AdWords etc plus data access via API.
  • WhatConverts FAQs

    WhatConverts FAQs

    Below are some frequently asked questions for WhatConverts.

    Q. What type of pricing plans does WhatConverts offer?

    WhatConverts offers the following pricing plans:

    Starting from: US$30,00/month

    Pricing model: Subscription

    Free Trial: Available

    FREE 14-day trial available Plus Plan: $30 per month (includes $35 per month usage credit) Agency Plan: $100/month (includes $125 per month usage credit) Enterprise Plan: Contact for pricing

    Q. What are the main features of WhatConverts?

    WhatConverts offers the following features:

    • API access
    • CRM
    • Call recording for lead qualification or training
    • Call, lead, eCommerce, chat & event tracking features
    • Called ID
    • Caller Identification
    • Campaign Management
    • Chat functionality
    • Event tracking
    • Generate detailed business reports based on vital metrics
    • Google Analytics Integration
    • Instant web form tracking with additional form data
    • Keyword and campaign data appended to each call received
    • Lead Management
    • Lead distribution
    • Referral comparison
    • Referral tracking
    • Source Tracking
    • Store and track phone calls, web form leads & chat sessions
    • Track, log & store lead conversions
    • White label & custom branding options available

    Q. Who are the typical users of WhatConverts?

    WhatConverts has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does WhatConverts support?

    WhatConverts supports the following languages:

    English

    Q. What type of pricing plans does WhatConverts offer?

    WhatConverts has the following pricing plans:

    Subscription

    Q. Does WhatConverts support mobile devices?

    We do not have any information about what devices WhatConverts supports

    Q. What other apps does WhatConverts integrate with?

    WhatConverts integrates with the following applications:

    AgencyAnalytics, Cognito Forms, Google AdWords, Google Analytics, LiveChat, NinjaCat, Octoboard for Business, Wordpress, Wufoo, Zapier

    Q. What level of support does WhatConverts offer?

    WhatConverts offers the following support options:

    Online Support, Phone Support, FAQs, Knowledge Base, Video Tutorials