bestPT

bestPT

Physical therapy billing service & practice management

4.3/5 (6 reviews)

bestPT Overview

bestPT is a physical therapy billing service and practice management solution built for private practices of all sizes, whether solo practitioners, or franchise owners with multiple locations and specialties. The solution helps physical therapy clinics to manage payment and revenue generation, as well as monitor and track claims processes. The platform includes integrated scheduling, documentation, and billing features that help minimize variability in the office workflow.

bestPT’s comprehensive physical therapy billing service provides organizations with complete control over all billing processes. The platform offers built-in quality assurance and an automated pre-submission review of claims to help reduce collection time. Additional features include instant and manual verification checks, denial management and appeals, and claim underpayment monitoring. bestPT also provide expert billing help from their live SWAT Team.

The platform includes a physical therapy practice management solution that integrates directly with any EHR (electronic health record) system. Users can track and manage multiple office locations and therapists within a variety of specialties, from a single, centralized location. bestPT’s practice management tools help automate the delegation of office tasks, and include single metric management with real-time data regarding patient accounts. Users can manage alerts, monitor compliance, and generate real-time reports.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

bestPT Reviews

Overall rating
4.3/5
100% positive reviews
2
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Christina L.

CUSTOMER SERVICE/BILL REVIEW

Used Daily for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

Pros

ITS AN EASY SOFTWARE TO USE ON MOST ASPECTS OF OUR OFFICE

Cons

SOMETIMES MY TICKETS ARENT ANSWERED QUICKLY, BUT AS I WAS TOLD WE NEED TO CHANGE THE URGENCY OF THE TICKET

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jennifer R.

Review of bestPT

Reviewed on 2015/08/11
Review Source: Capterra

I had no medical background when I started this position. The software at first was very difficult to follow because there seems to be so many different ways to do one thing. Terminology for me was difficult to follow (i.e. Workbench v. Tickets v. Claims). Sending tickets to people is also very confusing and configuring the ticket (Role v. Owner)...I still have a hard time remembering who is who. But, even though I struggle at times, I know that I will always have support from Naomi and Tom when I ask for it. They are great to work with and very patient when I require a little more "hand holding".

I do have a hard time with the billing team and the communication between us. I don't always understand what they are trying to ask and when I ask for clarification, I often get the same response that triggered my question for clarification. This takes up a lot of time and is very frustrating.

I appreciate the training under the HELP tab and all of its valuable information. There is quite a bit of information and it's difficult to get through everything. I just wish there was a way to stream line a lot of this software and make it more user friendly. This is very overwhelming.

Rating breakdown

Ease of Use
Customer Support

Cheryl P.

Great to work with!

Reviewed on 2015/08/11
Review Source: Capterra

Our clinic is a pediatric OT, PT and ST clinic. We started using this program in 2010. It has made our clinic flow so much easier and our payments are coming in much quicker than they used to! It was not set up originally to do multiple disciplines (especially speech) but the team at bestPT has worked with us to make changes that will fit our clinic! Tom and Naomi are our "coaches" and they check in with us once a month to make sure everything is working the way it is supposed to! They are also quick to respond to any tickets that we open on the workbench when we have problems. We are still having to "tweak" some things for our speech therapists but overall this is a great program! It's the best of scheduling, treatment notes, and billing/posting all in one...and most of all, customer service is THE BEST!

Response from Billing Dynamix

Thank you Cheryl. It's a pleasure to work with you, Melanie, and everyone else at Kid's Creek Therapy.

Rating breakdown

Ease of Use
Customer Support

E H.

Comprehensive EMR Program and Customer Billing Service

Reviewed on 2015/08/17
Review Source: Capterra

Good, flexible, and customizable EMR with comprehensive billing team. As it is out-sourced there are occasions for the few and far-between mistakes by billing team members. Superb customer service though, as they will give you any level of assistance you desire/require. Costs are not prohibitive and software updates, insurance, and billing (ie. Medicare and State regulations) changes are integrated into the system. No additional yearly costs for updates and no huge upfront costs. Great for those like myself that are completely new to billing and EMR.

Rating breakdown

Ease of Use
Customer Support

Mary S.

Billing Dynamix customer review

Reviewed on 2015/08/12
Review Source: Capterra

We have worked with Billing Dynamix for a few years now, the company is going the right direction, as far as customer service, if they cannot answer our questions via ticket, we receive a phone call, we are a busy Physical Therapy business, encompassing 12 clinics, over 3 states, so this is a welcome policy. I have had good experiences with all the SPOC's (to include Naomi, she has been awesome), Support and Enrollment staff. We appreciate all of the help offered by the staff....Thanks!

Rating breakdown

Ease of Use
Customer Support

bestPT Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

bestPT offers 3 different software plans:

In-house, Full Service, and Franchise.

Contact bestPT for detailed pricing information.

bestPT Features

  • Automatic Reminders
  • Client Portal
  • HIPAA Compliance
  • Records Management

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Document Management
  • Document Storage
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for bestPT

Key features of bestPT

  • Admissions management
  • Billing estimates
  • Care plan management
  • Claim scrubbing
  • Code & charge Entry
  • Document management
  • E-Prescribing
  • E/M coding
  • EMR / EHR
  • Exercise management
  • HIPAA compliant
  • Handwriting recognition
  • Insurance eligibility verification
  • Insurance management
  • Inventory management
  • Meaningful use certified
  • Multi-office
  • Multi-physician
  • ONC-ATCB certified
  • Outcome assessment
  • Patient billing
  • Patient eligibility checks
  • Patient payment history
  • Patient portal
  • Patient records
  • Patient registration
  • Patient scheduling
  • Payment processing
  • Performance management
  • Physician scheduling
  • Practice management
  • Practice management
  • Progress notes
  • Reminders
  • Remittance advice
  • Revenue cycle management
  • Statements & collections
  • Voice recognition

Benefits

  • bestPT is a centralized solution that provides a consolidated view into any number of clinics and providers.

  • Users can automate claim processing and reduce collection time by taking advantage of over bestPT's 1.5 million quality assurance rules.

  • Physical therapy clinics can gain complete transparency and control over billing processes and claims submission with integrated scheduling, documentation, and billing.

  • bestPT allows integration with any EHR system and provides unlimited 1-on-1 training and support for the entire practice.

  • Users can efficiently transform original documents into functional, digital documents that can be accessed and streamlined throughout the system.

  • bestPT FAQs

    Below are some frequently asked questions for bestPT.

    Q. What type of pricing plans does bestPT offer?

    bestPT offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    bestPT offers 3 different software plans:

    In-house, Full Service, and Franchise.

    Contact bestPT for detailed pricing information.

    Q. What are the main features of bestPT?

    bestPT offers the following features:

    • Admissions management
    • Billing estimates
    • Care plan management
    • Claim scrubbing
    • Code & charge Entry
    • Document management
    • E-Prescribing
    • E/M coding
    • EMR / EHR
    • Exercise management
    • HIPAA compliant
    • Handwriting recognition
    • Insurance eligibility verification
    • Insurance management
    • Inventory management
    • Meaningful use certified
    • Multi-office
    • Multi-physician
    • ONC-ATCB certified
    • Outcome assessment
    • Patient billing
    • Patient eligibility checks
    • Patient payment history
    • Patient portal
    • Patient records
    • Patient registration
    • Patient scheduling
    • Payment processing
    • Performance management
    • Physician scheduling
    • Practice management
    • Practice management
    • Progress notes
    • Reminders
    • Remittance advice
    • Revenue cycle management
    • Statements & collections
    • Voice recognition

    Q. Who are the typical users of bestPT?

    bestPT has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does bestPT support?

    bestPT supports the following languages:

    English

    Q. What type of pricing plans does bestPT offer?

    bestPT has the following pricing plans:

    Subscription

    Q. Does bestPT support mobile devices?

    We do not have any information about what devices bestPT supports

    Q. What other apps does bestPT integrate with?

    bestPT integrates with the following applications:

    Constant Contact, Infusionsoft, WebPT

    Q. What level of support does bestPT offer?

    bestPT offers the following support options:

    FAQs, Online Support, Phone Support