About bestPT

bestPT is a physical therapy billing service and practice management solution built for private practices of all sizes, whether solo practitioners, or franchise owners with multiple locations and specialties. The solution helps physical therapy clinics to manage payment and revenue generation, as well as monitor and track claims processes. The platform includes integrated scheduling, documentation, and billing features that help minimize variability in the office workflow.

bestPT’s comprehensive physical therapy billing service provides organizations with complete control over all billing processes. The platform offers built-in quality assurance and an automated pre-submission review of claims to help reduce collection time. Additional features include instant and manual verification checks, denial management and appeals, and claim underpayment monitoring. bestPT also provide expert billing help from their live SWAT Team.

The platform includes a physical therapy practice management solution that integrates directly with any EHR (electronic health record) system. Users can track and manage multiple office locations and therapists within a variety of specialties, from a single, centralized location. bestPT’s practice management tools help automate the delegation of office tasks, and include single metric management with real-time data regarding patient accounts. Users can manage alerts, monitor compliance, and generate real-time reports.

Key benefits of bestPT

  • bestPT is a centralized solution that provides a consolidated view into any number of clinics and providers.

  • Users can automate claim processing and reduce collection time by taking advantage of over bestPT's 3 million quality assurance rules.

  • Physical therapy clinics can gain complete transparency and control over billing processes and claims submission with integrated scheduling, documentation, and billing.

  • bestPT allows integration with any EHR system and provides unlimited 1-on-1 training and support for the entire practice.

  • Users can efficiently transform original documents into functional, digital documents that can be accessed and streamlined throughout the system.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Complete cloud-based revenue cycle management system
    The home screen includes messages & alerts, billing analytics, a no-show graph, and more
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    bestPT video
    bestPT video
    bestPT screenshot: bestPT screenshot: bestPT screenshot: Complete cloud-based revenue cycle management system bestPT screenshot: The home screen includes messages & alerts, billing analytics, a no-show graph, and more

    Features

    Total features of bestPT: 67

    • API
    • Adjustor Management
    • Appointment Management
    • Appointment Scheduling
    • Assessment Management
    • Billing & Invoicing
    • Care Plan Management
    • Case Management
    • Charting
    • Claims Management
    • Claims Scrubbing
    • Claims Tracking
    • Client Portal
    • Co-Pay & Deductible Tracking
    • Code & Charge Entry
    • Coding Assistance
    • Collections Management
    • Compliance Management
    • Compliance Tracking
    • Confirmation/Reminders
    • Cost Estimating
    • Customer Management
    • Customizable Dashboard
    • Document Imaging
    • Dunning Management
    • E-Prescribing
    • EMR/EHR
    • Electronic Claims
    • Electronic Payments
    • Employee Portal
    • Exercise Library
    • For Physical Therapy
    • Forms Management
    • HIPAA Compliant
    • Historical Reporting
    • IVR / Voice Recognition
    • Insurance Eligibility Verification
    • Insurance Management
    • Inventory Management
    • Invoice History
    • Meaningful Use Certified
    • Medical Billing
    • Multi-Location
    • Multi-Physician
    • ONC-ATCB Certified
    • Paper-Based Claims
    • Patient Intake
    • Patient Portal
    • Patient Records Management
    • Patient Scheduling
    • Payor Management
    • Physician Scheduling
    • Policy Processing
    • Practice Management
    • Progress Notes
    • Progress Reports
    • Progress Tracking
    • Quality Assurance
    • Quotes/Estimates
    • Records Management
    • Reminders
    • Remittance Advice
    • Reporting/Analytics
    • Revenue Management
    • SOAP notes
    • Transaction History
    • Treatment Planning

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    Reviews

    Overall rating

    4,5 /5
    (8)
    Value for Money
    5/5
    Features
    4,7/5
    Ease of Use
    4,3/5
    Customer Support
    4,6/5

    Already have bestPT?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 8
    Dillon L.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very helpful service for a great program

    Reviewed on 2020/07/31

    Billing Dynamix is a great medical billing software! They are very responsive to all potential...

    Billing Dynamix is a great medical billing software! They are very responsive to all potential problems and provide great and super fast feed back.
    When I first started using this program, there were a few things I found inconvenient (it was only because I wasn't aware of how to properly navigate the system). I left a review in within maybe an hour or two, Billing Dynamix was calling me trying to reach out and help. They immediately helped me learn and navigate the part of the system I was having problems with. The training session lasted about 45 mins and I knew (as far as I can tell) all the ins and outs of that part of the system.

    When you get this billing software, you'll come to find out that there are many ways to navigate the system. There is no one set way, and that is something I love. If you need information on a patient there is always numerous way to find said information.

    When you do a training session they call your phone or do a "Hangouts" call so they can see your screen and give you on the spot feedback. Before the end of the call they always look for ways they can improve their costumer service and their system. Lastly, your next session is scheduled so you always have your next training to look forward to.

    Pros

    I really enjoy how fast and responsive the costumer care is. If you have a problem and leave a review on the program and or send them a "task" they will respond very quickly. The "help" button is also very informative and easy to use.
    There is always more than one way to access the information you desire. While you're writing a doc you can easy jump from the schedule to tasks then back. If you need to send a note to the front desk (or where ever ) with patient info, the PT file can easily be attached and sent securely to the your desired person.

    The schedule is very versatile and easy to use. It can easy be modified for any clinic and any number of providers. It also has numerous colors to choose from for different kind of activities scheduled.

    Cons

    Some of the words used are confusing. Instead of using the word "sent" in their messaging system, they use "owed." simple things like that which are a little confusing at first but it gets easier after a few sessions.

    Christina L.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    CUSTOMER SERVICE/BILL REVIEW

    Reviewed on 2019/08/30

    Pros

    ITS AN EASY SOFTWARE TO USE ON MOST ASPECTS OF OUR OFFICE

    Cons

    SOMETIMES MY TICKETS ARENT ANSWERED QUICKLY, BUT AS I WAS TOLD WE NEED TO CHANGE THE URGENCY OF THE TICKET

    Cheryl P.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Great to work with!

    Reviewed on 2015/08/11

    Our clinic is a pediatric OT, PT and ST clinic. We started using this program in 2010. It has...

    Our clinic is a pediatric OT, PT and ST clinic. We started using this program in 2010. It has made our clinic flow so much easier and our payments are coming in much quicker than they used to! It was not set up originally to do multiple disciplines (especially speech) but the team at bestPT has worked with us to make changes that will fit our clinic! Tom and Naomi are our "coaches" and they check in with us once a month to make sure everything is working the way it is supposed to! They are also quick to respond to any tickets that we open on the workbench when we have problems. We are still having to "tweak" some things for our speech therapists but overall this is a great program! It's the best of scheduling, treatment notes, and billing/posting all in one...and most of all, customer service is THE BEST!

    Response from Billing Dynamix

    Thank you Cheryl. It's a pleasure to work with you, Melanie, and everyone else at Kid's Creek Therapy.

    Jennifer R.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Review of bestPT

    Reviewed on 2015/08/11

    I had no medical background when I started this position. The software at first was very difficult...

    I had no medical background when I started this position. The software at first was very difficult to follow because there seems to be so many different ways to do one thing. Terminology for me was difficult to follow (i.e. Workbench v. Tickets v. Claims). Sending tickets to people is also very confusing and configuring the ticket (Role v. Owner)...I still have a hard time remembering who is who. But, even though I struggle at times, I know that I will always have support from Naomi and Tom when I ask for it. They are great to work with and very patient when I require a little more "hand holding".

    I do have a hard time with the billing team and the communication between us. I don't always understand what they are trying to ask and when I ask for clarification, I often get the same response that triggered my question for clarification. This takes up a lot of time and is very frustrating.

    I appreciate the training under the HELP tab and all of its valuable information. There is quite a bit of information and it's difficult to get through everything. I just wish there was a way to stream line a lot of this software and make it more user friendly. This is very overwhelming.

    Armand max O.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51-200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Ease of billing and documentation in your fingertips

    Reviewed on 2020/11/30

    Overall it has been perfect, practices of any level can benefit from using the system as it is a...

    Overall it has been perfect, practices of any level can benefit from using the system as it is a complete package. From scheduling, documentation, claim submissions to point of sale inventory management, integrated credit card processing, kiosk systems... etc. Billing Dynamix is able to accommodate our needs in a centralized, unified system.

    Pros

    I really love the fact that Billing Dynamix allows for very quick documentation with the use of their prebuilt templates and through the creation of your own macros.

    Their Provider Claims workbench helps keep your claims organized so that you are able to work on them more efficiently, claim information is presented to you instead of you having to pull up every single one when you need to work on them, this creates less stress from having to memory manage everything and keeps office workflow complexities down.

    Cons

    At first the system can look overwhelming with all the information available, but I've never had problems with contacting their team for support.

    Showing 5 reviews of 8 Read all reviews

    bestPT FAQs

    Below are some frequently asked questions for bestPT.

    bestPT offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not have any information about bestPT features

    bestPT has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    bestPT supports the following languages:

    English

    bestPT supports the following devices:

    bestPT integrates with the following applications:

    Constant Contact, Keap, WebPT

    bestPT offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

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