bestPT

Physical therapy billing service & practice management

4,4 /5 (7 reviews) Write a Review!

bestPT Overview

What is bestPT?

bestPT is a physical therapy billing service and practice management solution built for private practices of all sizes, whether solo practitioners, or franchise owners with multiple locations and specialties. The solution helps physical therapy clinics to manage payment and revenue generation, as well as monitor and track claims processes. The platform includes integrated scheduling, documentation, and billing features that help minimize variability in the office workflow.

bestPT’s comprehensive physical therapy billing service provides organizations with complete control over all billing processes. The platform offers built-in quality assurance and an automated pre-submission review of claims to help reduce collection time. Additional features include instant and manual verification checks, denial management and appeals, and claim underpayment monitoring. bestPT also provide expert billing help from their live SWAT Team.

The platform includes a physical therapy practice management solution that integrates directly with any EHR (electronic health record) system. Users can track and manage multiple office locations and therapists within a variety of specialties, from a single, centralized location. bestPT’s practice management tools help automate the delegation of office tasks, and include single metric management with real-time data regarding patient accounts. Users can manage alerts, monitor compliance, and generate real-time reports.

bestPT Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

bestPT offers 3 different software plans:

In-house, Full Service, and Franchise.

Contact bestPT for detailed pricing information.


bestPT Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Complete cloud-based revenue cycle management system
The home screen includes messages & alerts, billing analytics, a no-show graph, and more
Complete cloud-based revenue cycle management system
The home screen includes messages & alerts, billing analytics, a no-show graph, and more
bestPT video bestPT video bestPT screenshot: Complete cloud-based revenue cycle management system bestPT screenshot: The home screen includes messages & alerts, billing analytics, a no-show graph, and more bestPT screenshot: Complete cloud-based revenue cycle management system bestPT screenshot: The home screen includes messages & alerts, billing analytics, a no-show graph, and more

bestPT Reviews

bestPT Reviews

Overall rating
4,4
/
5
Excellent
3

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,5
Ease of Use
4,1
Customer Support
4,6
100% recommended this app
Dillon L.

Very helpful service for a great program

Billing Dynamix is a great medical billing software! They are very responsive to all potential problems and provide great and super fast feed back.
When I first started using this program, there were a few things I found inconvenient (it was only because I wasn't aware of how to properly navigate the system). I left a review in within maybe an hour or two, Billing Dynamix was calling me trying to reach out and help. They immediately helped me learn and navigate the part of the system I was having problems with. The training session lasted about 45 mins and I knew (as far as I can tell) all the ins and outs of that part of the system.

When you get this billing software, you'll come to find out that there are many ways to navigate the system. There is no one set way, and that is something I love. If you need information on a patient there is always numerous way to find said information.

When you do a training session they call your phone or do a "Hangouts" call so they can see your screen and give you on the spot feedback. Before the end of the call they always look for ways they can improve their costumer service and their system. Lastly, your next session is scheduled so you always have your next training to look forward to.


Christina L.

CUSTOMER SERVICE/BILL REVIEW


Cheryl P.

Great to work with!

Our clinic is a pediatric OT, PT and ST clinic. We started using this program in 2010. It has made our clinic flow so much easier and our payments are coming in much quicker than they used to! It was not set up originally to do multiple disciplines (especially speech) but the team at bestPT has worked with us to make changes that will fit our clinic! Tom and Naomi are our "coaches" and they check in with us once a month to make sure everything is working the way it is supposed to! They are also quick to respond to any tickets that we open on the workbench when we have problems. We are still having to "tweak" some things for our speech therapists but overall this is a great program! It's the best of scheduling, treatment notes, and billing/posting all in one...and most of all, customer service is THE BEST!


Jennifer R.

Review of bestPT

I had no medical background when I started this position. The software at first was very difficult to follow because there seems to be so many different ways to do one thing. Terminology for me was difficult to follow (i.e. Workbench v. Tickets v. Claims). Sending tickets to people is also very confusing and configuring the ticket (Role v. Owner)...I still have a hard time remembering who is who. But, even though I struggle at times, I know that I will always have support from Naomi and Tom when I ask for it. They are great to work with and very patient when I require a little more "hand holding".

I do have a hard time with the billing team and the communication between us. I don't always understand what they are trying to ask and when I ask for clarification, I often get the same response that triggered my question for clarification. This takes up a lot of time and is very frustrating.

I appreciate the training under the HELP tab and all of its valuable information. There is quite a bit of information and it's difficult to get through everything. I just wish there was a way to stream line a lot of this software and make it more user friendly. This is very overwhelming.


E H.

Comprehensive EMR Program and Customer Billing Service

Good, flexible, and customizable EMR with comprehensive billing team. As it is out-sourced there are occasions for the few and far-between mistakes by billing team members. Superb customer service though, as they will give you any level of assistance you desire/require. Costs are not prohibitive and software updates, insurance, and billing (ie. Medicare and State regulations) changes are integrated into the system. No additional yearly costs for updates and no huge upfront costs. Great for those like myself that are completely new to billing and EMR.


Dillon L.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Very helpful service for a great program

Used Daily for 1-5 months
Reviewed on 2020/07/31
Review Source: Capterra

Billing Dynamix is a great medical billing software! They are very responsive to all potential problems and provide great and super fast feed back.
When I first started using this program, there were a few things I found inconvenient (it was only because I wasn't aware of how to properly navigate the system). I left a review in within maybe an hour or two, Billing Dynamix was calling me trying to reach out and help. They immediately helped me learn and navigate the part of the system I was having problems with. The training session lasted about 45 mins and I knew (as far as I can tell) all the ins and outs of that part of the system.

When you get this billing software, you'll come to find out that there are many ways to navigate the system. There is no one set way, and that is something I love. If you need information on a patient there is always numerous way to find said information.

When you do a training session they call your phone or do a "Hangouts" call so they can see your screen and give you on the spot feedback. Before the end of the call they always look for ways they can improve their costumer service and their system. Lastly, your next session is scheduled so you always have your next training to look forward to.

Pros

I really enjoy how fast and responsive the costumer care is. If you have a problem and leave a review on the program and or send them a "task" they will respond very quickly. The "help" button is also very informative and easy to use.
There is always more than one way to access the information you desire. While you're writing a doc you can easy jump from the schedule to tasks then back. If you need to send a note to the front desk (or where ever ) with patient info, the PT file can easily be attached and sent securely to the your desired person.

The schedule is very versatile and easy to use. It can easy be modified for any clinic and any number of providers. It also has numerous colors to choose from for different kind of activities scheduled.

Cons

Some of the words used are confusing. Instead of using the word "sent" in their messaging system, they use "owed." simple things like that which are a little confusing at first but it gets easier after a few sessions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Christina L.
Industry: Medical Practice
Company size: 2-10 Employees

CUSTOMER SERVICE/BILL REVIEW

Used Daily for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

Pros

ITS AN EASY SOFTWARE TO USE ON MOST ASPECTS OF OUR OFFICE

Cons

SOMETIMES MY TICKETS ARENT ANSWERED QUICKLY, BUT AS I WAS TOLD WE NEED TO CHANGE THE URGENCY OF THE TICKET

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Cheryl P.

Great to work with!

Reviewed on 2015/08/11
Review Source: Capterra

Our clinic is a pediatric OT, PT and ST clinic. We started using this program in 2010. It has made our clinic flow so much easier and our payments are coming in much quicker than they used to! It was not set up originally to do multiple disciplines (especially speech) but the team at bestPT has worked with us to make changes that will fit our clinic! Tom and Naomi are our "coaches" and they check in with us once a month to make sure everything is working the way it is supposed to! They are also quick to respond to any tickets that we open on the workbench when we have problems. We are still having to "tweak" some things for our speech therapists but overall this is a great program! It's the best of scheduling, treatment notes, and billing/posting all in one...and most of all, customer service is THE BEST!

Response from Billing Dynamix

Thank you Cheryl. It's a pleasure to work with you, Melanie, and everyone else at Kid's Creek Therapy.

Rating breakdown

Ease of Use
Customer Support

Jennifer R.

Review of bestPT

Reviewed on 2015/08/11
Review Source: Capterra

I had no medical background when I started this position. The software at first was very difficult to follow because there seems to be so many different ways to do one thing. Terminology for me was difficult to follow (i.e. Workbench v. Tickets v. Claims). Sending tickets to people is also very confusing and configuring the ticket (Role v. Owner)...I still have a hard time remembering who is who. But, even though I struggle at times, I know that I will always have support from Naomi and Tom when I ask for it. They are great to work with and very patient when I require a little more "hand holding".

I do have a hard time with the billing team and the communication between us. I don't always understand what they are trying to ask and when I ask for clarification, I often get the same response that triggered my question for clarification. This takes up a lot of time and is very frustrating.

I appreciate the training under the HELP tab and all of its valuable information. There is quite a bit of information and it's difficult to get through everything. I just wish there was a way to stream line a lot of this software and make it more user friendly. This is very overwhelming.

Rating breakdown

Ease of Use
Customer Support

E H.

Comprehensive EMR Program and Customer Billing Service

Reviewed on 2015/08/17
Review Source: Capterra

Good, flexible, and customizable EMR with comprehensive billing team. As it is out-sourced there are occasions for the few and far-between mistakes by billing team members. Superb customer service though, as they will give you any level of assistance you desire/require. Costs are not prohibitive and software updates, insurance, and billing (ie. Medicare and State regulations) changes are integrated into the system. No additional yearly costs for updates and no huge upfront costs. Great for those like myself that are completely new to billing and EMR.

Rating breakdown

Ease of Use
Customer Support

User recommendation
9/10
Based on 7 user ratings
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bestPT Pricing

bestPT Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

bestPT offers 3 different software plans:

In-house, Full Service, and Franchise.

Contact bestPT for detailed pricing information.

bestPT offers 3 different software plans:

In-house, Full Service, and Franchise.

Contact bestPT for detailed pricing information.

Value for Money
5/5
Based on 7 user ratings
Compare value for money rating with alternatives
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bestPT Features

bestPT Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,5/5
Based on 7 user ratings
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Categories

Additional information for bestPT

Additional information for bestPT

Key features of bestPT

  • Admissions management
  • Billing estimates
  • Care plan management
  • Claim scrubbing
  • Code & charge Entry
  • Document management
  • E-Prescribing
  • E/M coding
  • EMR / EHR
  • Exercise management
  • HIPAA compliant
  • Handwriting recognition
  • Insurance eligibility verification
  • Insurance management
  • Inventory management
  • Meaningful use certified
  • Multi-office
  • Multi-physician
  • ONC-ATCB certified
  • Outcome assessment
  • Patient billing
  • Patient eligibility checks
  • Patient payment history
  • Patient portal
  • Patient records
  • Patient registration
  • Patient scheduling
  • Payment processing
  • Performance management
  • Physician scheduling
  • Practice management
  • Progress notes
  • Reminders
  • Remittance advice
  • Revenue cycle management
  • Statements & collections
  • Voice recognition

Benefits

  • bestPT is a centralized solution that provides a consolidated view into any number of clinics and providers.

  • Users can automate claim processing and reduce collection time by taking advantage of over bestPT's 3 million quality assurance rules.

  • Physical therapy clinics can gain complete transparency and control over billing processes and claims submission with integrated scheduling, documentation, and billing.

  • bestPT allows integration with any EHR system and provides unlimited 1-on-1 training and support for the entire practice.

  • Users can efficiently transform original documents into functional, digital documents that can be accessed and streamlined throughout the system.

  • bestPT FAQs

    bestPT FAQs

    Below are some frequently asked questions for bestPT.

    Q. What type of pricing plans does bestPT offer?

    bestPT offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    bestPT offers 3 different software plans: In-house, Full Service, and Franchise. Contact bestPT for detailed pricing information.

    Q. What are the main features of bestPT?

    bestPT offers the following features:

    • Admissions management
    • Billing estimates
    • Care plan management
    • Claim scrubbing
    • Code & charge Entry
    • Document management
    • E-Prescribing
    • E/M coding
    • EMR / EHR
    • Exercise management
    • HIPAA compliant
    • Handwriting recognition
    • Insurance eligibility verification
    • Insurance management
    • Inventory management
    • Meaningful use certified
    • Multi-office
    • Multi-physician
    • ONC-ATCB certified
    • Outcome assessment
    • Patient billing
    • Patient eligibility checks
    • Patient payment history
    • Patient portal
    • Patient records
    • Patient registration
    • Patient scheduling
    • Payment processing
    • Performance management
    • Physician scheduling
    • Practice management
    • Progress notes
    • Reminders
    • Remittance advice
    • Revenue cycle management
    • Statements & collections
    • Voice recognition

    Q. Who are the typical users of bestPT?

    bestPT has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does bestPT support?

    bestPT supports the following languages:

    English

    Q. What type of pricing plans does bestPT offer?

    bestPT has the following pricing plans:

    Subscription

    Q. Does bestPT support mobile devices?

    We do not have any information about what devices bestPT supports

    Q. What other apps does bestPT integrate with?

    bestPT integrates with the following applications:

    Constant Contact, Keap, WebPT

    Q. What level of support does bestPT offer?

    bestPT offers the following support options:

    Online Support, Phone Support, FAQs