About Newfies-Dialer

Newfies-Dialer is an auto-dialer, voice broadcasting, and SMS messaging platform which can be used to make telephone calls and send text messages for direct advertising, phone surveys, lead generation, appointment reminders, product updates, emergency notifications, and more. The system is suited for organizations who wish to call their contacts using pre-recorded messages, with the option to transfer calls to live agents in a call center.

Newfies-Dialer is commonly used for lead generation, using press-one campaigns with live call transfers. An automated call can be made to a contact, with a recorded message of the proposition being made, and the contact can be immediately transferred to a live agent if they press 1. The outbound IVR (interactive voice response) system built into Newfies-Dialer enables users to create simple press-one lead generation campaigns, or complex branching surveys for political campaigns. A range of nodes are available in the survey builder, which can be used to create surveys many levels deep, with conditional branching based on answers given, or on third party data collected using the API node to make API calls. Newfies-Dialer can also be used for debt collection, reminding customers that payment is due, and transferring them to an agent to make a credit card payment over the phone.

Newfies-Dialer also offers answering machine detection, do not call (DNC) lists, bulk SMS messaging, text-to-speech, campaign analytics, multiple caller IDs, auto-redial, personalized messages, and more.

Key benefits of Newfies-Dialer

  • Newfies-Dialer automatically detects whether a person or voicemail system has answered a call, and can be set to hang up or leave a message if voicemail is detected.

  • A range of text to speech providers are supported, including all MRCP-based systems, and users can set up personalized messages or prototype their surveys using text to speech.

  • Multi-level IVR (interactive voice response) menus can be set up, and used for surveys, with a range of nodes.

  • Contacts can be automatically redialed if they did not answer, or if they answered but did not RSVP or complete the survey.

  • Multiple caller ID options are available, allowing companies to deliver their caller ID to contacts to enable callbacks, rotate through a range of caller IDs, or randomize their caller ID.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, Spain, United Kingdom, United States, South Africa

    Supported Languages

    Dutch, English, French, German, Italian and 3 others, Portuguese, Spanish, Traditional Chinese

    Images

    Agent Interface
    Agent Reporting
    Queues & Callcenter Reports
    View 4 more
    Newfies-Dialer video
    Newfies-Dialer video
    Newfies-Dialer screenshot: Agent Interface Newfies-Dialer screenshot: Agent Reporting Newfies-Dialer screenshot: Queues & Callcenter Reports

    Features

    Total features of Newfies-Dialer: 65

    • API
    • Activity Dashboard
    • Activity Tracking
    • Answering Machine Detection
    • Auto-Dialer
    • Automatic Call Distribution
    • Automatic Lead Distribution
    • Blended Call Center
    • Call Center Management
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Callback Scheduling
    • Caller ID
    • Campaign Management
    • Campaign Specific Caller ID
    • Computer Telephony Integration
    • Conferencing
    • Contact Database
    • Contact Management
    • Credit Card Management
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Data Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Lead Capture
    • Lead Distribution
    • List Management
    • Local Caller ID
    • Manual Dialer
    • Monitoring
    • Multiple Parties
    • Outbound Call Center
    • Power Dialer
    • Predictive Dialer
    • Preview Dialer
    • Progress Tracking
    • Progressive Dialer
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Marketing Managment
    • SMS Messaging
    • Survey/Poll Management
    • Surveys & Feedback
    • Text to Speech
    • Third Party Integrations
    • Voice Mail

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    Reviews

    Overall rating

    5 /5
    (4)
    Value for Money
    5/5
    Features
    4,8/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Newfies-Dialer?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Subhajit M.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Perfect Dialer

    Reviewed on 2019/06/27

    Now a days advertising approach is the key solution for all the businesses to reach your target...

    Now a days advertising approach is the key solution for all the businesses to reach your target audience. With New Fies Dialer you can reach a lot of your customers in the least possible time and expense helping everyone to boost their sales and services.

    Pros

    The platform, the functions , the different dynamic features which helps for everyone who needs to do advertising for their products boosting their sales and service.

    Cons

    Nothing as such. I didn't find any technical or non-technical glitch as of now.

    Response from Star2Billing S.L.

    Thank you for your kind words.

    Ryan G.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Dialer for the Money!

    Reviewed on 2016/08/03

    We have been using this dialer for well over a year, I have lots of 100's of hours researching and...

    We have been using this dialer for well over a year, I have lots of 100's of hours researching and testing other dialers, Newfiers is by far the best dialer for the money, hands down! We have already turned other small marketing partners onto this dialer and recommend to anyone looking to control their cash flow with phone calls.

    Sincerely,

    Ryan R. Goering
    CEO of Creactive Inc.

    Shane H.
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Service!

    Reviewed on 2016/10/04

    This company has done a great job with building out this system. It is easy to use and the customer...

    This company has done a great job with building out this system. It is easy to use and the customer service is great!

    Pros

    easy to use, great customer service, great reporting

    Akin A.
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Coolest Application

    Reviewed on 2016/09/22

    Newfies Dialer is a good application that meet the simple need for voicebroadcast/sms. The clients...

    Newfies Dialer is a good application that meet the simple need for voicebroadcast/sms. The clients appreciate the simplicity and easy use; the features meet objectives needed.

    Newfies-Dialer FAQs

    Below are some frequently asked questions for Newfies-Dialer.

    Newfies-Dialer offers the following pricing plans:

    • Starting from: US$199,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is dependent on capacity requirements. For 10 agents: $199 per month For 20 agents: $399 per month For 40 agents: $599 per month For 80 agents: $999 per month

    We do not have any information about Newfies-Dialer features

    Newfies-Dialer has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Newfies-Dialer supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish, Traditional Chinese

    Newfies-Dialer supports the following devices:

    We do not have any information about what integrations Newfies-Dialer has

    Newfies-Dialer offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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