MessageMedia

Mobile messaging solutions for business and enterprise

About MessageMedia

MessageMedia is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from web, email or API. The platform provides a range of mobile messaging solutions such as appointment reminders, alerts and notifications, promotions and marketing, billing and payments, and staff and rostering.

MessageMedia enables users to send text messages, review replies, and forward messages to mobile phones, all within a web browser. Users can seamlessly merge data fields into messages for a personalized SMS campaign. The platform offers flexible delivery options, including single or bulk text messages. Email to SMS converts standard emails into SMS messages, enabling users to send messages directly from their email account with the immediacy and effectiveness of regular SMS. Email to SMS creates a two-way messaging channel, providing an audit trail of messages.

MessageMedia’s SMS API provides a simple and efficient way to connect to existing business software or CRM and send messages directly from it. Message tagging for two-way messaging informs applications of exactly which outbound message corresponds to a given reply. Dedicated inbound numbers enable customers or staff to send a message to a number that the application can respond to. Additional features are customizable and include delivery reporting, control of validity period, and API web push.

Text to voice online automatically converts text messages into voice, enabling organizations to extend SMS messages to landlines, non-mobile phone users, and the visually impaired. MessageMedia enables users to send and receive text messages through a business landline or toll free number, allowing customers to send a text message rather than call customer support. MessageMedia also provides organizations with an enterprise-grade chat platform for secure IP messaging that provides seamless integration of IM and SMS text messaging.

Pricing starting from:

US$39,00/month

  • Free Trial
  • Subscription

Key benefits of MessageMedia

  • With MessageMedia, users can send and receive SMS text messages from within their web browser, REST API, or email account to reach anyone via their phone number.

  • MessageMedia integrates with third-party applications such as Shopify, NetSuite, Epic, Adobe, and eVet, and provides support for multiple popular languages, secure FTP, and SMPP.

  • Users can create deeper customer experiences with mobile landing pages to build unique trackable and brandable journeys.

  • The comprehensive range of APIs and SDKs allow organizations to connect with MessageMedia's gateway and send message via a range of connection options to improve customer engagement.

  • By offloading customer phone calls to SMS, organizations can reduce inbound call volumes
    and streamline call center operations.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$39,00/month

    • Free Trial
    • Subscription

    Images

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    MessageMedia video
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    Features

    Total features of MessageMedia: 30

    • 2-Way Messaging
    • API
    • Automated Responses
    • Automated Scheduling
    • Computer Telephony Integration
    • Contact Database
    • Contact Management
    • Customizable Templates
    • Delivery Tracking
    • Email Management
    • Event Scheduling
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Coupons
    • Mobile Keywords
    • Multi-Channel Communication
    • Polls/Voting
    • Purchasing & Receiving
    • Real Time Analytics
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Marketing Managment
    • SSL Security
    • Scheduled Messaging
    • Shortcodes
    • Text to Speech
    • Text-to-Win
    • Two-Factor Authentication

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    Reviews

    Overall rating

    4,4 /5
    (14)
    Value for Money
    3,9/5
    Features
    3,9/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have MessageMedia?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 14
    Janet G.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Reviewed on 2017/01/05

    John S.
    Overall rating
    • Industry: Accounting
    • Company size: 201-500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Easy Product

    Reviewed on 2019/02/21

    Great product that allows us to keep in contact with our customers in the easiest and most...

    Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

    Pros

    The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

    Cons

    It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID

    Bryan H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    MessageMedia gets the job done but not much else

    Reviewed on 2020/08/25

    MessageMedia was fine before we knew what else existed. Now I would never recommend someone use...

    MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

    Pros

    The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

    Cons

    The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

    Rovshan A.
    Overall rating
    • Industry: Utilities
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    My overall experience is good.

    Reviewed on 2017/05/25

    Increased show rates.

    Increased show rates.

    Pros

    Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

    Cons

    When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

    Nancy A.
    Overall rating
    • Industry: Real Estate
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    We are thoroughly enjoying using the message media for our community to keep our residents...

    Reviewed on 2017/05/25

    Pros

    I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

    Cons

    Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

    Showing 5 reviews of 14 Read all reviews

    MessageMedia FAQs

    Below are some frequently asked questions for MessageMedia.

    MessageMedia offers the following pricing plans:

    • Starting from: US$39,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    The basic plan starts at $39 per month and includes 1000 SMS per month, customer support, MMS, and a dedicated number. Please contact MessageMedia directly for details on enterprise pricing.

    We do not have any information about MessageMedia features

    MessageMedia has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    MessageMedia supports the following languages:

    English

    MessageMedia supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    MessageMedia integrates with the following applications:

    Adobe Experience Manager, EpicCare EMR, NetSuite, ServiceMax, Shopify, SmartAdvocate, Zapier, eVetPractice

    MessageMedia offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep)

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