About ServicePower

ServicePower is a field service and mobile workforce management solution which offers tools for schedule & route optimization, dispatching, contractor management, warranty claims management, business intelligence, and more. The platform is used by businesses of all sizes across a range of industries and locations.

The real-time scheduling and route optimization solution, ServiceScheduling, uses an AI-based algorithm and proprietary travel matrix to continuously re-optimize schedules throughout the day. Coverage can be planned and forecast using map layering, scheduled jobs can be monitored and exceptions handled through a Gantt interface in real time. Users can monitor key metrics, model any changes before committing to them, and make real-time adjustments to ensure KPIs are met. Contractors can be managed and dispatched through ServiceOperations, which scores contractors according to configurable dynamic ranking parameters, selects contractors for jobs based on rankings, skills, geography, and configurable rules, and offers time slotted appointments and automated rebooking of jobs.

ServiceMobility allows users to manage jobs and activity, time cards, inventory, forms, travel & mapping, estimates, schematics, signatures, payments, and more on their mobile devices, with continuity between different devices. ServicePower also offers business and operational intelligence through ServiceStats, where users can gather and analyze data, view preconfigured reports for both employed and contracted workforces, create custom reports, scorecards, and predictive analyses, and publish reports to a wider audience in a dashboard format.

Key benefits of ServicePower

  • ServiceScheduling continuously re-optimizes the service schedule throughout the day, using an AI-based algorithm and a proprietary travel matrix with pre-calculated data for fast response times.

  • ServiceMobility provides continuity between devices, giving teams flexibility in the field, and allowing users to view schedules, preview job details, accept or reject jobs, track parts, labor, and travel, capture notes and photos, manage inventory, view schematics diagrams, follow turn-by-turn directions, track time spent on each job, and more.

  • ServiceGPS tracks vehicles and gives users real-time visibility into their fleet’s locations, and access to daily GPS event histories, real-time alerts, reporting, and more.

  • ServiceOperations gives users the ability to dispatch, manage, pay, and score third-party contractors, manage warranties, and process claims in real time.

  • ServiceStats enables users to analyze customer satisfaction, coverage, job reports, GPS reports, claim reports, scorecards, change analysis, and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Images

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    Features

    Total features of ServicePower: 43

    • Asset Tracking
    • Billing & Invoicing
    • Contact Database
    • Contract/License Management
    • Customer Database
    • Dispatch Management
    • Electronic Signature
    • Eligibility Verification
    • Estimating
    • For Field Service
    • For HVAC Companies
    • Forecasting
    • GPS
    • Historical Reporting
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Job Management
    • Job Tracking
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Online Time Clock
    • Parts Management
    • Payment Collection in the Field
    • Preventive Maintenance
    • Quotes/Estimates
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recurring Appointments
    • Repair Tracking
    • Reporting/Analytics
    • Route Optimization
    • Routing
    • Scheduling
    • Self Service Portal
    • Service History
    • Status Tracking
    • Technician Management
    • Warranty Claims Management
    • Work Order Creation
    • Work Order Management

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    Reviews

    Overall rating

    4,3 /5
    (7)
    Value for Money
    4/5
    Features
    3,8/5
    Ease of Use
    4,3/5
    Customer Support
    4,6/5

    Already have ServicePower?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 7
    Iyler K.
    Overall rating
    • Industry: Telecommunications
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    SERVICEPower Field Optimizer

    Reviewed on 2016/10/11

    As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is...

    As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.

    Pros

    Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.

    Cons

    SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.

    Cory M.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Service Power and My Organization

    Reviewed on 2016/10/05

    Service Power has been a good group of individuals to work with, and the suite of applications is...

    Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.

    Pros

    Ease of use and setup

    Cons

    Better suited when used at the onset or when willing to restructure the business' data ahead of time

    Deborah S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 5 001-10 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    ServicePower Review

    Reviewed on 2016/10/05

    The ServicePower application is easy to use and they have a great support staff. Would recommend...

    The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.

    Pros

    Ease of usage, great support staff!

    Cons

    Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.

    Don W.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent Support! Great SOFTWARE

    Reviewed on 2016/11/15

    We have used Service Power for the past 11 years. It does everything we need it to do. The one...

    We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!

    Pros

    GUI and support

    Cons

    Additional cost of programming is always a frustrating component.

    Chris S.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Service Contractor Management

    Reviewed on 2016/01/14

    AIG has chosen ServicePower because of their connectivity to service management systems used by...

    AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.

    Showing 5 reviews of 7 Read all reviews

    ServicePower FAQs

    Below are some frequently asked questions for ServicePower.

    ServicePower offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing information is available on inquiry.

    We do not have any information about ServicePower features

    ServicePower has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ServicePower supports the following languages:

    English

    ServicePower supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations ServicePower has

    ServicePower offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

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