ServicePower
About ServicePower
ServicePower is a field service and mobile workforce management solution which offers tools for schedule and route optimization, dispatching, contractor management, warranty claims management, business intelligence, and more. The platform is used by businesses of all sizes across a range of industries and locations.
The real-time scheduling and route optimization solution, ServiceScheduling, uses an AI-based algorithm and proprietary travel matrix to continuously re-optimize schedules throughout the day. Coverage can be planned and forecast using map layering, scheduled jobs can be monitored and exceptions handled through a Gantt interface in real time. Users can monitor key metrics, model any changes before committing to them, and make real-time adjustments to ensure KPIs are met. Contractors can be managed and dispatched through ServiceOperations, which scores contractors according to configurable dynamic ranking parameters, selects contractors for jobs based on rankings, skills, geography, and configurable rules, and offers time slotted appointments and automated rebooking of jobs.
ServicePower allows users to manage jobs and activity, timecards, inventory, forms, travel & mapping, estimates, schematics, signatures, payments, and more on their mobile devices, with continuity between different devices. ServicePower also offers business and operational intelligence through ServiceStats, where users can gather and analyze data, view preconfigured reports for both employed and contracted workforces, create custom reports, scorecards, and predictive analyses, and publish reports to a wider audience in a dashboard format.
Key benefits of ServicePower
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Reviews
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- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ServicePower Review
Reviewed on 2016/10/05
The ServicePower application is easy to use and they have a great support staff. Would recommend...
The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.
Pros
Ease of usage, great support staff!
Cons
Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.
- Industry: Telecommunications
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SERVICEPower Field Optimizer
Reviewed on 2016/10/11
As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is...
As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.
Pros
Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.
Cons
SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.
- Industry: Security & Investigations
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Service Power and My Organization
Reviewed on 2016/10/05
Service Power has been a good group of individuals to work with, and the suite of applications is...
Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.
Pros
Ease of use and setup
Cons
Better suited when used at the onset or when willing to restructure the business' data ahead of time
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Support! Great SOFTWARE
Reviewed on 2016/11/15
We have used Service Power for the past 11 years. It does everything we need it to do. The one...
We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!
Pros
GUI and support
Cons
Additional cost of programming is always a frustrating component.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Service Contractor Management
Reviewed on 2016/01/14
AIG has chosen ServicePower because of their connectivity to service management systems used by...
AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.
ServicePower FAQs
Below are some frequently asked questions for ServicePower.Q. What type of pricing plans does ServicePower offer?
ServicePower offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of ServicePower?
ServicePower has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ServicePower support?
ServicePower supports the following languages:
Dutch, English, French, German, Spanish
Q. Does ServicePower support mobile devices?
ServicePower supports the following devices:
Android (Mobile)
Q. What other apps does ServicePower integrate with?
ServicePower integrates with the following applications:
Clearent, Domo, Encompass, Encompass Distribution Cloud, Guidewire, HERE, Help Lightning, NetSuite, Salesforce B2B Commerce, Streem, SurveyMonkey, TRUCE, Twilio, mpro5
Q. What level of support does ServicePower offer?
ServicePower offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Field Service Management Software
