ServicePower

ServicePower

Field service workforce management solution

4.3/5 (7 reviews)

ServicePower Overview

ServicePower is a field service and mobile workforce management solution which offers tools for schedule & route optimization, dispatching, contractor management, warranty claims management, business intelligence, and more. The platform is used by businesses of all sizes across a range of industries and locations.

The real-time scheduling and route optimization solution, ServiceScheduling, uses an AI-based algorithm and proprietary travel matrix to continuously re-optimize schedules throughout the day. Coverage can be planned and forecast using map layering, scheduled jobs can be monitored and exceptions handled through a Gantt interface in real time. Users can monitor key metrics, model any changes before committing to them, and make real-time adjustments to ensure KPIs are met. Contractors can be managed and dispatched through ServiceOperations, which scores contractors according to configurable dynamic ranking parameters, selects contractors for jobs based on rankings, skills, geography, and configurable rules, and offers time slotted appointments and automated rebooking of jobs.

ServiceMobility allows users to manage jobs and activity, time cards, inventory, forms, travel & mapping, estimates, schematics, signatures, payments, and more on their mobile devices, with continuity between different devices. ServicePower also offers business and operational intelligence through ServiceStats, where users can gather and analyze data, view preconfigured reports for both employed and contracted workforces, create custom reports, scorecards, and predictive analyses, and publish reports to a wider audience in a dashboard format.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

ServicePower Reviews

Overall rating
4.3/5
71% positive reviews
4
Excellent
1
Very good
2
Average
0
Poor
0
Terrible
Iyler K.

SERVICEPower Field Optimizer

Used Daily for 2+ years
Reviewed on 2016/10/11
Review Source: Capterra

As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.

Pros

Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.

Cons

SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Cory M.

Service Power and My Organization

Used Daily for 2+ years
Reviewed on 2016/10/05
Review Source: Capterra

Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.

Pros

Ease of use and setup

Cons

Better suited when used at the onset or when willing to restructure the business' data ahead of time

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Don W.

Excellent Support! Great SOFTWARE

Used Daily for 2+ years
Reviewed on 2016/11/15
Review Source: Capterra

We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!

Pros

GUI and support

Cons

Additional cost of programming is always a frustrating component.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Deborah S.

ServicePower Review

Used Daily for 2+ years
Reviewed on 2016/10/05
Review Source: Capterra

The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.

Pros

Ease of usage, great support staff!

Cons

Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Chris S.

Service Contractor Management

Reviewed on 2016/01/14
Review Source: Capterra

AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.

Rating breakdown

Ease of Use
Customer Support

ServicePower Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Pricing information is available on inquiry.

ServicePower Features

  • Inventory Tracking
  • Real Time Reporting

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for ServicePower

Key features of ServicePower

  • Artificial Intelligence-based algorithm
  • Asset tracking
  • Business intelligence
  • Change modeling
  • Coverage forecasting
  • Dispatch management
  • Estimating
  • Mobile workforce management
  • Part inventory management
  • Payment collection
  • Real-time adjustments
  • Real-time email alerts
  • Scheduling optimization
  • Service history tracking
  • Signature collection
  • Status updates
  • Time management
  • Travel matrix
  • Vehicle tracking
  • Workforce tracking

Benefits

  • ServiceScheduling continuously re-optimizes the service schedule throughout the day, using an AI-based algorithm and a proprietary travel matrix with pre-calculated data for fast response times.

  • ServiceMobility provides continuity between devices, giving teams flexibility in the field, and allowing users to view schedules, preview job details, accept or reject jobs, track parts, labor, and travel, capture notes and photos, manage inventory, view schematics diagrams, follow turn-by-turn directions, track time spent on each job, and more.

  • ServiceGPS tracks vehicles and gives users real-time visibility into their fleet’s locations, and access to daily GPS event histories, real-time alerts, reporting, and more.

  • ServiceOperations gives users the ability to dispatch, manage, pay, and score third-party contractors, manage warranties, and process claims in real time.

  • ServiceStats enables users to analyze customer satisfaction, coverage, job reports, GPS reports, claim reports, scorecards, change analysis, and more.

  • ServicePower FAQs

    Below are some frequently asked questions for ServicePower.

    Q. What type of pricing plans does ServicePower offer?

    ServicePower offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing information is available on inquiry.

    Q. What are the main features of ServicePower?

    ServicePower offers the following features:

    • Artificial Intelligence-based algorithm
    • Asset tracking
    • Business intelligence
    • Change modeling
    • Coverage forecasting
    • Dispatch management
    • Estimating
    • Mobile workforce management
    • Part inventory management
    • Payment collection
    • Real-time adjustments
    • Real-time email alerts
    • Scheduling optimization
    • Service history tracking
    • Signature collection
    • Status updates
    • Time management
    • Travel matrix
    • Vehicle tracking
    • Workforce tracking

    Q. Who are the typical users of ServicePower?

    ServicePower has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ServicePower support?

    ServicePower supports the following languages:

    English

    Q. What type of pricing plans does ServicePower offer?

    ServicePower has the following pricing plans:

    Subscription

    Q. Does ServicePower support mobile devices?

    We do not have any information about what devices ServicePower supports

    Q. What other apps does ServicePower integrate with?

    We do not have any information about what integrations ServicePower has

    Q. What level of support does ServicePower offer?

    ServicePower offers the following support options:

    Online Support, Phone Support