Maxident

Maxident

Dental practice management software

2.5/5 (21 reviews)

Maxident Overview

Maxident is a modular, cloud-based dental practice management software for private practice dental professionals in the US and Canada with one or multiple practices.

Maxident goes beyond core administrative functions and into the operatory, with AI-backed, hands-free electronic charting, digital radiography, and touch screen tablet integration. Voice input, digital imaging, and electronic signature capture also allow practices to operate completely paperlessly.

In addition to the core software, a series of optional add-ons (MaxiReminder, MaxiVault, MaxiViewer, MaxCheckin, MaxiCharge, MaxiSign, and MaxiCare) extend Maxident's capabilities to include email / text appointment reminders, patient self check-in via kiosk, voice recognition and command, electronic signature capture, digital imaging, integrated payment systems, and more.

MaxiReminder automates the appointment reminder and patient recall process by sending automatic appointment reminders via email and text message, as well as automatically inviting patients due for a check-up to make an appointment. MaxiViewer enables the integration of dental digital imaging equipment with electronic charting and practice management software, while MaxiSign enables the capture of patient signatures electronically, which not only helps practices to go paperless, but creates a tamper-proof audit trail of electronic records.

For dental professionals with multiple practices, Maxident provides a standardized solution with bulk licensing, as well as cross-country setup and user training.

Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Maxident Reviews

Overall rating
2.5/5
86% positive reviews
13
Excellent
5
Very good
2
Average
1
Poor
0
Terrible
Nancy K.

Great Customer Support

Used Daily for 2+ years
Reviewed on 2017/03/14
Review Source: Capterra

I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

Pros

great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

Cons

it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sandie F.

good customer service

Used Daily for 2+ years
Reviewed on 2017/09/15
Review Source: Capterra

Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

Pros

I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

Cons

Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Lucia H.

Tracking

Used Daily for 2+ years
Reviewed on 2018/11/09
Review Source: Capterra

Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

Pros

The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

Cons

The mandatory reports printed when closing the day.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marisa P.

Kris and Noel are absolutely wonderful employees!

Used Daily for 2+ years
Reviewed on 2017/03/02
Review Source: Capterra

The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident!

Pros

At a glance the software at appears to be intimidating... but it really isn't! Very simple and straightforward. User friendly.

Cons

Some tabs/options are not useful. They can be removed for more simplicity
Examples: 1. User defined tab in the patient's ledger. 2. Copy name and adress

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Perri-lynne B.

Very pleased with the Company people and Program!

Used Daily for 2+ years
Reviewed on 2018/04/09
Review Source: Capterra

The software is the Office Guru! If it is not working, nothing works! Benefits in Office Smoothness, in communication front end to back, Office to Patient, Dentist to Receptionist. Many Many Benefits.

Pros

Ease to ask for help! By email (response is quick) or by phone (again - they get back to us quickly).

Cons

Nothing to compare to as we have been using this software for over 10 years. Of the different areas - maxident, maxiviewer and maxi chart - probably the charting is the hardest as each dentist, hyg and dental assistant has their own way of charting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Maxident Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.

The Free Plan includes:
-Free Maxident license
-Data conversion

---

The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician)
-Fee guides updates
-Software updates
-Private portal

Maxident Features

  • Appointment Management
  • Billing & Invoicing
  • Charting
  • Customizable Reporting
  • Document Management
  • HIPAA Compliance
  • Records Management
  • Reminders

  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Claims Management
  • Client Portal
  • Compliance Management
  • Customizable Templates
  • Document Storage
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for Maxident

Key features of Maxident

  • Accounts receivable
  • Activity reporting
  • Appointment invitations & reminders
  • Appointment management
  • Appointment reminders
  • Audit trail
  • Billing rate management
  • Clinical charting
  • Customizable reporting
  • Definable user access
  • Document management
  • Electronic signature capture
  • For Orthodontists
  • HIPAA compliance
  • Health insurance
  • Hourly backup
  • Imaging
  • Multiple fee schedules
  • Ortho contract manager
  • POS integration
  • Patient account management
  • Patient authentication & security
  • Patient billing
  • Patient records management
  • Payment processing
  • Referral management
  • Relationship management
  • Restorative charting
  • Team communications
  • Treatment management
  • Treatment planning

Benefits

  • View practice schedules at-a-glance with Maxident's colour-coded calendar, with colours for different providers and appointment statuses (booked, confirmed, patient checked-in, in hygiene, in operatory, patient checked-out, etc.).

  • Rather than sending x-rays in the mail, send digital radiographs electronically via ITRANS, for immediate insurance approval.

  • Streamline the patient checkout and payment processes by sending treatment information captured in the operatory to the front office electronically.

  • Send appointment reminders to patients via email and text message with the MaxiReminder add-on for Maxident.

  • Allow patients to check themselves in upon arrival, with MaxiCheckin, a patient self check-in kiosk.

  • Access and update patient information electronically and hands-free with MaxiChart, Maxident's electronic dental charting software module, which uses voice activation and connects to a headset.

  • Maxident FAQs

    Below are some frequently asked questions for Maxident.

    Q. What type of pricing plans does Maxident offer?

    Maxident offers the following pricing plans:

    Starting from: US$200,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.

    The Free Plan includes:
    -Free Maxident license
    -Data conversion

    ---

    The $199.95 Plan includes:
    -Free Maxident license
    -Data conversion
    -Maxicare
    -Success team (a dedicated account manager and support technician)
    -Fee guides updates
    -Software updates
    -Private portal

    Q. What are the main features of Maxident?

    Maxident offers the following features:

    • Accounts receivable
    • Activity reporting
    • Appointment invitations & reminders
    • Appointment management
    • Appointment reminders
    • Audit trail
    • Billing rate management
    • Clinical charting
    • Customizable reporting
    • Definable user access
    • Document management
    • Electronic signature capture
    • For Orthodontists
    • HIPAA compliance
    • Health insurance
    • Hourly backup
    • Imaging
    • Multiple fee schedules
    • Ortho contract manager
    • POS integration
    • Patient account management
    • Patient authentication & security
    • Patient billing
    • Patient records management
    • Payment processing
    • Referral management
    • Relationship management
    • Restorative charting
    • Team communications
    • Treatment management
    • Treatment planning

    Q. Who are the typical users of Maxident?

    Maxident has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Maxident support?

    Maxident supports the following languages:

    English

    Q. What type of pricing plans does Maxident offer?

    Maxident has the following pricing plans:

    Free, Subscription

    Q. Does Maxident support mobile devices?

    We do not have any information about what devices Maxident supports

    Q. What other apps does Maxident integrate with?

    Maxident integrates with the following applications:

    BirdEye

    Q. What level of support does Maxident offer?

    Maxident offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials