Maxident Overview
What is Maxident?
Maxident is a modular, cloud-based dental practice management software for private practice dental professionals in the US and Canada with one or multiple practices.
Maxident goes beyond core administrative functions and into the operatory, with AI-backed, hands-free electronic charting, digital radiography, and touch screen tablet integration. Voice input, digital imaging, and electronic signature capture also allow practices to operate completely paperlessly.
In addition to the core software, a series of optional add-ons (MaxiReminder, MaxiVault, MaxiViewer, MaxCheckin, MaxiCharge, MaxiSign, and MaxiCare) extend Maxident's capabilities to include email / text appointment reminders, patient self check-in via kiosk, voice recognition and command, electronic signature capture, digital imaging, integrated payment systems, and more.
MaxiReminder automates the appointment reminder and patient recall process by sending automatic appointment reminders via email and text message, as well as automatically inviting patients due for a check-up to make an appointment. MaxiViewer enables the integration of dental digital imaging equipment with electronic charting and practice management software, while MaxiSign enables the capture of patient signatures electronically, which not only helps practices to go paperless, but creates a tamper-proof audit trail of electronic records.
For dental professionals with multiple practices, Maxident provides a standardized solution with bulk licensing, as well as cross-country setup and user training.
Maxident Overview
Pricing
Pricing options
From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.
The Free Plan includes:
-Free Maxident license
-Data conversion
---
The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician)
-Fee guides updates
-Software updates
-Private portal
Maxident Features
Media
Maxident Reviews
Maxident Reviews
Great Customer Support
I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!
Frustrating
My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there.
good customer service
Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.
Tracking
Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.
Compare overall rating with alternatives
Compare with alternatives
Great Customer Support
Pros
great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support
Cons
it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.
Unparalleled Customer Service
Pros
The customer service and rapid response times of both [SENSITIVE CONTENT HIDDEN], they make themselves available during OFF hours to respond to inquiries. They both intuitively know what i would like the software to do, in order to guide me to the correct locations. they provide valuable tools that save me from training new employees on the software from scratch. Thank you!
Cons
Clicking on patient's name within the various reports that are run, to bring me right into the patient's chart. Certain reports could be simplified
Frustrating
My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there.
Pros
The ONLY thing I like about this software is that it is easy to use.
Cons
The least thing I like about this software is that it is SLOW to respond.
good customer service
Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.
Pros
I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes
Cons
Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.
Tracking
Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.
Pros
The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.
Cons
The mandatory reports printed when closing the day.
Compare user recommendation rating with alternatives
Compare with alternatives
Maxident Pricing
Maxident Pricing
From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.
The Free Plan includes:
-Free Maxident license
-Data conversion
---
The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician)
-Fee guides updates
-Software updates
-Private portal
From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.
The Free Plan includes:
-Free Maxident license
-Data conversion
---
The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician)
-Fee guides updates
-Software updates
-Private portal
Compare value for money rating with alternatives
Compare with alternatives
Maxident Features
Maxident Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for Maxident
Additional information for Maxident
Key features of Maxident
- Accounts receivable
- Activity reporting
- Appointment invitations & reminders
- Appointment management
- Appointment reminders
- Audit trail
- Billing rate management
- Clinical charting
- Customizable reporting
- Definable user access
- Document management
- Electronic signature capture
- For Orthodontists
- HIPAA compliance
- Health insurance
- Hourly backup
- Imaging
- Multiple fee schedules
- Ortho contract manager
- POS integration
- Patient account management
- Patient authentication & security
- Patient billing
- Patient records management
- Payment processing
- Referral management
- Relationship management
- Restorative charting
- Team communications
- Treatment management
- Treatment planning
Benefits
Maxident FAQs
Maxident FAQs
Below are some frequently asked questions for Maxident.
Q. What type of pricing plans does Maxident offer?
Maxident offers the following pricing plans:
Starting from: US$199,95/month
Pricing model: Free, Subscription
Free Trial: Available
From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada. The Free Plan includes: -Free Maxident license -Data conversion --- The $199.95 Plan includes: -Free Maxident license -Data conversion -Maxicare -Success team (a dedicated account manager and support technician) -Fee guides updates -Software updates -Private portal
Q. What are the main features of Maxident?
Maxident offers the following features:
- Accounts receivable
- Activity reporting
- Appointment invitations & reminders
- Appointment management
- Appointment reminders
- Audit trail
- Billing rate management
- Clinical charting
- Customizable reporting
- Definable user access
- Document management
- Electronic signature capture
- For Orthodontists
- HIPAA compliance
- Health insurance
- Hourly backup
- Imaging
- Multiple fee schedules
- Ortho contract manager
- POS integration
- Patient account management
- Patient authentication & security
- Patient billing
- Patient records management
- Payment processing
- Referral management
- Relationship management
- Restorative charting
- Team communications
- Treatment management
- Treatment planning
Q. Who are the typical users of Maxident?
Maxident has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Maxident support?
Maxident supports the following languages:
English, French
Q. Does Maxident support mobile devices?
We do not have any information about what devices Maxident supports
Q. What other apps does Maxident integrate with?
Maxident integrates with the following applications:
BirdEye
Q. What level of support does Maxident offer?
Maxident offers the following support options:
Online Support, Phone Support, Video Tutorials, Knowledge Base
I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!