About Maxident

Maxident is a modular, cloud-based dental practice management software for private practice dental professionals in the US and Canada with one or multiple practices.

Maxident goes beyond core administrative functions and into the operatory, with AI-backed, hands-free electronic charting, digital radiography, and touch screen tablet integration. Voice input, digital imaging, and electronic signature capture also allow practices to operate completely paperlessly.

In addition to the core software, a series of optional add-ons (MaxiReminder, MaxiVault, MaxiViewer, MaxCheckin, MaxiCharge, MaxiSign, and MaxiCare) extend Maxident's capabilities to include email / text appointment reminders, patient self check-in via kiosk, voice recognition and command, electronic signature capture, digital imaging, integrated payment systems, and more.

MaxiReminder automates the appointment reminder and patient recall process by sending automatic appointment reminders via email and text message, as well as automatically inviting patients due for a check-up to make an appointment. MaxiViewer enables the integration of dental digital imaging equipment with electronic charting and practice management software, while MaxiSign enables the capture of patient signatures electronically, which not only helps practices to go paperless, but creates a tamper-proof audit trail of electronic records.

For dental professionals with multiple practices, Maxident provides a standardized solution with bulk licensing, as well as cross-country setup and user training.

Key benefits of Maxident

  • View practice schedules at-a-glance with Maxident's colour-coded calendar, with colours for different providers and appointment statuses (booked, confirmed, patient checked-in, in hygiene, in operatory, patient checked-out, etc.).

  • Rather than sending x-rays in the mail, send digital radiographs electronically via ITRANS, for immediate insurance approval.

  • Streamline the patient checkout and payment processes by sending treatment information captured in the operatory to the front office electronically.

  • Send appointment reminders to patients via email and text message with the MaxiReminder add-on for Maxident.

  • Allow patients to check themselves in upon arrival, with MaxiCheckin, a patient self check-in kiosk.

  • Access and update patient information electronically and hands-free with MaxiChart, Maxident's electronic dental charting software module, which uses voice activation and connects to a headset.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English, French

    Images

    View schedules at-a-glance on Maxident's colour-coded appointment calendar
    Automate the patient recall / reminder process with MaxiReminder and Maxident's Never-Lose-A-Patient Recall and Appointment system
    Allow patients to check themselves in upon arrival with MaxiCheckin, Maxident's patient self check-in kiosk
    Create and update charts electronically
    Maxident's electronic dental charting software, MaxiChart
    Voice dictation enables the hands-free entry of notes into MaxiChart
    Capture images from different brands of  digital imaging equipment
    Share images with colleagues for diagnosis and treatment consultation
    Show patients their dental images chair side with MaxiViewer
    Save high quality digital images per tooth
    Compare images and view previous treatment history graphically in the odontogram
    Accept electronic signatures from patients with MaxiSign
    View 13 more
    Maxident video
    Maxident screenshot: View schedules at-a-glance on Maxident's colour-coded appointment calendar Maxident screenshot: Automate the patient recall / reminder process with MaxiReminder and Maxident's Never-Lose-A-Patient Recall and Appointment system Maxident screenshot: Allow patients to check themselves in upon arrival with MaxiCheckin, Maxident's patient self check-in kiosk Maxident screenshot: Create and update charts electronically Maxident screenshot: Maxident's electronic dental charting software, MaxiChart Maxident screenshot: Voice dictation enables the hands-free entry of notes into MaxiChart Maxident screenshot: Capture images from different brands of  digital imaging equipment Maxident screenshot: Share images with colleagues for diagnosis and treatment consultation Maxident screenshot: Show patients their dental images chair side with MaxiViewer Maxident screenshot: Save high quality digital images per tooth Maxident screenshot: Compare images and view previous treatment history graphically in the odontogram Maxident screenshot: Accept electronic signatures from patients with MaxiSign

    Features

    Total features of Maxident: 26

    • ACH Payment Processing
    • Access Controls/Permissions
    • Appointment Management
    • Audit Trail
    • Authentication
    • Automatic Backup
    • Billing & Invoicing
    • Billing Rate Management
    • Charting
    • Claims Management
    • Client Management
    • Client Portal
    • Confirmation/Reminders
    • Contract/License Management
    • Customizable Reports
    • Document Management
    • Electronic Signature
    • Email Invitations & Reminders
    • HIPAA Compliant
    • Imaging and X-rays
    • Medical Billing
    • Patient Records Management
    • Point of Sale (POS)
    • Records Management
    • Reminders
    • Treatment Planning

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    Reviews

    Overall rating

    4,3 /5
    (24)
    Value for Money
    4,4/5
    Features
    3,9/5
    Ease of Use
    4,3/5
    Customer Support
    4,9/5

    Already have Maxident?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 24
    Nancy K.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great Customer Support

    Reviewed on 2017/03/14

    I am new to the dental office work place and I initially found the Maxident software to be...

    I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

    Pros

    great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

    Cons

    it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

    Jennifer I.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Unparalleled Customer Service

    Reviewed on 2020/12/18

    Pros

    The customer service and rapid response times of both [SENSITIVE CONTENT HIDDEN], they make themselves available during OFF hours to respond to inquiries. They both intuitively know what i would like the software to do, in order to guide me to the correct locations. they provide valuable tools that save me from training new employees on the software from scratch. Thank you!

    Cons

    Clicking on patient's name within the various reports that are run, to bring me right into the patient's chart. Certain reports could be simplified

    Jaklin T.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 0.0 /10

    Frustrating

    Reviewed on 2019/08/07

    My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my...

    My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there.

    Pros

    The ONLY thing I like about this software is that it is easy to use.

    Cons

    The least thing I like about this software is that it is SLOW to respond.

    Sandie F.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    good customer service

    Reviewed on 2017/09/15

    Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is...

    Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

    Pros

    I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

    Cons

    Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.

    Lucia H.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Tracking

    Reviewed on 2018/11/09

    Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. ...

    Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

    Pros

    The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

    Cons

    The mandatory reports printed when closing the day.

    Showing 5 reviews of 24 Read all reviews

    Maxident FAQs

    Below are some frequently asked questions for Maxident.

    Maxident offers the following pricing plans:

    • Starting from: US$199,95/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada. The Free Plan includes: -Free Maxident license -Data conversion --- The $199.95 Plan includes: -Free Maxident license -Data conversion -Maxicare -Success team (a dedicated account manager and support technician) -Fee guides updates -Software updates -Private portal

    We do not have any information about Maxident features

    Maxident has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Maxident supports the following languages:

    English, French

    Maxident supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Maxident has

    Maxident offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

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