AvidXchange
About AvidXchange
AvidXchange offers accounts payable software solutions and dedicated service teams that help automate your AP and payment process, replacing manual AP with a digital application suite that provides you with 24/7 on-demand, remote access.
Our invoice management solutions automate every aspect of your process including data entry, approvals, document management and reporting. Once approved, invoices flow directly into your accounting system for payment processing.
AvidPay is our full-service bill payment software that enables you to securely pay vendors with a few quick clicks. Get your suppliers paid faster with flexible, managed payment options like Mastercard, AvidPay Direct (our Enhanced Direct Deposit option) or check.
AvidBuy is our purchase order software application that is a comprehensive, web-based solution enabling you to automate your company’s purchase order process and control costs by preventing unwanted purchases.
Key benefits of AvidXchange
Integrate with your existing accounting system
Increase visibility and optimize approvals of invoices and payments.
Securely pay suppliers and strengthen relationships.
Provide flexible payment options with checks, Mastercard or AvidPay Direct - our enhanced direct deposit option.
Control cash flow and minimize AP spend. Streamline workflows and AP processes.
Reduce risk of fraud through electronic management of sensitive supplier bank account data.
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Reviews
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- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I have been using Avid for about 4 years to review and approve various departmental invoices.
Reviewed on 2018/07/26
Pros
I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.
Cons
What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.
Response from AvidXchange
Thank you for the review! Great to see that we're helping your AP process be more efficient.
I would love to learn more about the challenges you're having with check payments so we can make sure our product team is aware. Please feel free to reach out. Thank you!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
AvidXchange Review
Reviewed on 2024/02/26
Pros
Vendors no longer have to provide you with paper copies of invoices that get sent in, the vendors can send their own invoices in and they can be approved through the dashboard. AvidXchange allows our company to process payments easily and conveniently.
Cons
I do not really have any complaints about AvidXchange. I think that there could be improvements on the Dashboard, but not a complaint.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Customer service is non-existent.
Reviewed on 2022/05/10
Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to...
Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier".
Pros
I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.
Cons
The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2024/03/05
I'm not a "tech" person and don't particularly like learning new programs and products. However,...
I'm not a "tech" person and don't particularly like learning new programs and products. However, Avid was easy to learn and use. It is easy to search and find invoices, process them, keep track of payments. You can make comments, add extra files etc. It does everything we need it to do.
Pros
Easy to learn and use. I was brought on part-time to help the team and was able to learn the program within very little assistance. Everything is self-explanatory and easy to use.
Cons
I process invoices and have not found anything that I do not like about the program.
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Easy to use but wish I had more access
Reviewed on 2024/02/26
Pros
The platform is easy to use and navigate. It isn't hard to search for what you need.
The process of entering AP is easy.
Cons
I don't like that I have to email AP to be entered. I would prefer to be able to upload it myself and have it readily available. Or, at least have the option to upload AP directly to Avid when it is urgent.
I don't have as much access in Avid as I do other AP platforms and it can be frustrating when I have to change something on an invoice. For example, if the amount was entered incorrectly, I have to comment to have someone change it, instead of being able to change it myself at that moment.
AvidXchange FAQs
Below are some frequently asked questions for AvidXchange.Q. What type of pricing plans does AvidXchange offer?
AvidXchange offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of AvidXchange?
AvidXchange has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AvidXchange support?
AvidXchange supports the following languages:
English
Q. Does AvidXchange support mobile devices?
AvidXchange supports the following devices:
Q. What other apps does AvidXchange integrate with?
AvidXchange integrates with the following applications:
AccountMate, AppFolio Property Manager, Blackbaud CRM, Buildium, C3, CINC, CMiC, COINS, CTI, Clubessential, ComputerEase, Condo Manager, Dimensions RM, Dynamics 365, Dynamics 365 Business Central, Entrata, INFO-Tracker, JD Edwards EnterpriseOne, Jonas Club Management, M3, MIP Fund Accounting, NetSuite, Open Systems, Oracle PeopleSoft, ProContractor, Procore, Propertyware, QuickBooks Online, Rabbet for Construction Lenders, RealPage, Rent Manager, ResMan, SAP Concur, SKYLINE, Sage 500, Sage 50cloud Accounting, Sage Construction Suite, Sage Intacct, Smartwebs, Spectrum, VMS, Vantaca, Viewpoint Team, Yardi Breeze, abcoa Deal Pack
Q. What level of support does AvidXchange offer?
AvidXchange offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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