AvidXchange Overview

What is AvidXchange?

AvidXchange is a cloud-based accounts payable and payment automation solution which offers tools for invoice data capture, invoice processing, vendor payments, reporting, and more. The system integrates with a range of other business software and accounting system applications, including Sage Intaact, QuickBooks, Oracle NetSuite, Microsoft Dynamics GP, Rent Manager, MRI and more.

AvidXchange automatically captures data from invoices submitted electronically by vendors, either by email or on the web. Vendors are automatically sent email confirmations when invoices are received, and if vendors only work with paper invoices, these can be submitted using a secure lockbox, and are converted to electronic format, allowing users to receive all of their invoices electronically. Data is automatically imported into the system once an invoice is received, removing the need for users to manually enter invoice data. Unlimited custom enforceable invoice approval workflows can be created to route invoices to specific departments or users, and account codes can be automatically assigned, including allocation codes.

With AvidXchange, vendors can be paid electronically while still maintaining existing approval workflows and banking relationships. Payment approval workflows can also be customized, with options for multiple approvers and step-level approvals. Payment and approval statuses can be viewed at any time. Users can also create over 50 standard reports with AvidXchange, or create their own custom reports, including accounts payable activity reports, missing invoice reports, and accrual reports. Reports can be scheduled, and subscribed to based on user authorization levels.

AvidXchange Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing information is available on inquiry.


AvidXchange Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

AvidXchange allows users to pay vendors electronically
Over 50 standard reports are built into AvidXchange, and users can define their own custom reports
AvidXchange video AvidXchange screenshot: AvidXchange allows users to pay vendors electronically AvidXchange screenshot: Over 50 standard reports are built into AvidXchange, and users can define their own custom reports

AvidXchange Reviews

AvidXchange Reviews

Overall rating
4,5
/
5
Excellent
24

Very good
6

Average
1

Poor
1

Terrible
1

Value for Money
4,4
Features
4,4
Ease of Use
4,5
Customer Support
4,4
91% recommended this app
Omikka C.

Awesome for invoice tracking and AP


Josh C.

Simplify Your AP Process

Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite record, and then I would need to physically file the invoice. Now, it's as simple as reviewing the invoice in Avid's user-friendly portal and syncing it into our accounting system. Each department will get an invoice based on the supplier's workflow that was set in Avid and all they have to do is review, select what GL they would like to put the invoice to, and submit.

Overall experience has been great. One of the few companies we work with that we actually like and feel we are getting our money's worth with. Definitely urge anyone who is looking for an automated A/P system to give Avid a try.


Grace L.

Avoid at All Costs


Verified Reviewer

I have been using Avid for about 4 years to review and approve various departmental invoices.


Kylee L.

Invoices and payments made easy!

Getting check requests processed has never been easier! AvidXchange has made invoice approval processes and workflows so much more efficient and environmentally friendly. Because everything is automated through the software, we have been able to better track and approve our invoices. We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper. Now, because our workflows are streamlined within the software, we have all of that invoice data at our fingertips.


Omikka C.
Industry: Commercial Real Estate
Company size: 51-200 Employees

Awesome for invoice tracking and AP

Used Daily for 1+ year
Reviewed on 2018/10/17
Review Source: Capterra

Pros

Very easy to set up and use, great customer service. Quick and easy to learn.

Cons

Indexers. Invisible trolls that come with the software who go in, pull the invoices and assign them where they want, so there may be invoices in random queues that are paid late, unless you check the random queues often.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Josh C.
Industry: Sporting Goods
Company size: 11-50 Employees

Simplify Your AP Process

Used Daily for 2+ years
Reviewed on 2020/10/19
Review Source: Capterra

Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite record, and then I would need to physically file the invoice. Now, it's as simple as reviewing the invoice in Avid's user-friendly portal and syncing it into our accounting system. Each department will get an invoice based on the supplier's workflow that was set in Avid and all they have to do is review, select what GL they would like to put the invoice to, and submit.

Overall experience has been great. One of the few companies we work with that we actually like and feel we are getting our money's worth with. Definitely urge anyone who is looking for an automated A/P system to give Avid a try.

Pros

- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid.
- Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier.
- A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices.
- Reduces paper.
- Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits.
- Overall worth every penny.

Cons

- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay.
- Indexers can make mistakes on basic invoice header data, but this is very rare.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Grace L.
Industry: Real Estate
Company size: 11-50 Employees

Avoid at All Costs

Used Daily for 2+ years
Reviewed on 2019/06/13
Review Source: Capterra

Pros

There is not much we liked about using this software. The pricing is incredibly high when used with multiple bank accounts. We used the software to manage invoices for condo associations and if you are a property manager, we would highly recommend using Appfolio instead. The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.

Cons

The customer support is fairly slow and makes it really hard to solve issues that come up. It's not uncommon for a customer support ticket to remain open for weeks and to need to follow up multiple times. The straw that broke the camels back for us was when we transitioned out, we staying the software for a few days of the next month. The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Real Estate
Company size: 51-200 Employees

I have been using Avid for about 4 years to review and approve various departmental invoices.

Used Daily for 2+ years
Reviewed on 2018/07/26
Review Source: Capterra

Pros

I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.

Cons

What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.

Response from AvidXchange

Thank you for the review! Great to see that we're helping your AP process be more efficient.

I would love to learn more about the challenges you're having with check payments so we can make sure our product team is aware. Please feel free to reach out. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kylee L.
Industry: Marketing & Advertising
Company size: 5 001-10 000 Employees

Invoices and payments made easy!

Used Weekly for 2+ years
Reviewed on 2019/07/25
Review Source: Capterra

Getting check requests processed has never been easier! AvidXchange has made invoice approval processes and workflows so much more efficient and environmentally friendly. Because everything is automated through the software, we have been able to better track and approve our invoices. We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper. Now, because our workflows are streamlined within the software, we have all of that invoice data at our fingertips.

Pros

AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.

Cons

As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 33 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

AvidXchange Pricing

AvidXchange Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing information is available on inquiry.

Pricing information is available on inquiry.

Value for Money
4,4/5
Based on 33 user ratings
Compare value for money rating with alternatives
Compare with alternatives

AvidXchange Features

AvidXchange Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 33 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for AvidXchange

Additional information for AvidXchange

Key features of AvidXchange

  • Accounting system integrations
  • Ad hoc & customizable reporting
  • Alerts for due payments
  • Audit trail
  • Automated account code assignment
  • Automated bill payments
  • Automated email confirmations to vendors
  • Central data repository
  • Custom invoice approval workflows
  • Custom payment approval workflows
  • Electronic invoice capture
  • Invoice submissions by email & web
  • Invoice tracking
  • Payment controls
  • Payment tracking
  • Status tracking

Benefits

Integrate with your existing accounting system
Increase visibility and optimize approvals of invoices and payments
Securely pay suppliers and strengthen relationships
Provide flexible payment options with virtual card, ACH and check
Control cash flow and minimize AP spend
Streamline workflows and AP processes
Reduce risk of fraud through electronic management of sensitive supplier bank account data

AvidXchange FAQs

AvidXchange FAQs

Below are some frequently asked questions for AvidXchange.

Q. What type of pricing plans does AvidXchange offer?

AvidXchange offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Pricing information is available on inquiry.

Q. What are the main features of AvidXchange?

AvidXchange offers the following features:

  • Accounting system integrations
  • Ad hoc & customizable reporting
  • Alerts for due payments
  • Audit trail
  • Automated account code assignment
  • Automated bill payments
  • Automated email confirmations to vendors
  • Central data repository
  • Custom invoice approval workflows
  • Custom payment approval workflows
  • Electronic invoice capture
  • Invoice submissions by email & web
  • Invoice tracking
  • Payment controls
  • Payment tracking
  • Status tracking

Q. Who are the typical users of AvidXchange?

AvidXchange has the following typical customers:

Small Business, Mid Size Business

Q. What languages does AvidXchange support?

AvidXchange supports the following languages:

English

Q. What type of pricing plans does AvidXchange offer?

AvidXchange has the following pricing plans:

Subscription

Q. Does AvidXchange support mobile devices?

We do not have any information about what devices AvidXchange supports

Q. What other apps does AvidXchange integrate with?

AvidXchange integrates with the following applications:

AccountMate, AppFolio Property Manager, FinancialForce Accounting, FinancialForce HCM, FinancialForce SCM, MRI Software, NetSuite, Rent Manager, Sage 50cloud, Viewpoint

Q. What level of support does AvidXchange offer?

AvidXchange offers the following support options:

Online Support, Phone Support