Brigade POS

Brigade POS

The most reliable and easy to use restaurant POS.

5/5 (10 reviews)

Brigade POS Overview

Brigade is a web-based full-service point of sale (POS) solution designed for food outlets, restaurants and small hotels. The solution facilitates communication between managers, servers, bartenders and kitchen staff and offers interactive tools for building customizable digital menu cards. With a three-tier system, restaurants can categorize their menu list into main category, sub-category and menu item. Both restaurant staff and customers can pick their items from the menu displayed on iPads and tablets with intuitive drag & drop interface. The solution offers a robust search functionality to quickly find a particular dish from a long list of menu items.

Along with managing customer orders, Brigade also helps restaurant managers to manage their staff, duties and workflows. The solution keeps track of the check in and check out times of every employee and calculates their effective working hours. Managers can create specific roles for each staff member and assign them to different shifts. Employees can access a personalized online portal via which they can check their time sheets and assigned shifts. With Brigade, restaurants can start a table on the floor, or a tab at the bar in seconds, and attend customers quickly. Customers can even view available tables and decide where they'd like to sit. Brigade can make check adjustments automatically by incorporating gratuity, tax exempt, promo codes, and discounts before generating the final bill. Brigade Society serves small and midsize restaurants across the United States, with listed customers including The Way Back, Lonas Lil Eats, Revival Kitchen and Fleur De Lilies.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Brigade POS Reviews

Overall rating
5/5
100% positive reviews
10
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Ashton A.

Simple. User Friendly. All I want from a POS.

Used Daily for 2+ years
Reviewed on 2019/05/23
Review Source: Capterra

Pros

I've been in the food and beverage industry for 10+ years. I've used every POS out there. Brigade is by far the most reliable, user friendly, and intuitive system. New hires that have never seen this system learn it within a couple hours no problem. The creators are restaurant guys so they know what works and what doesn't. I also like how responsive and helpful the whole team is. I recently requested a custom report that their engineers are building just for my business. What other POS company does that?! I've been a customer for 2+ years and I don't ever plan on using another POS.

Cons

Can't open a tab and give the card back at the bar.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nick H.

We've been a customer of Brigade POS for over a year and continue to enjoy using their system.

Used Daily for 1+ year
Reviewed on 2018/03/15
Review Source: Capterra

It improved our customer service, reduced our labor expenses, and reduced our stress levels!

Pros

The simplicity is great. I rarely have to train any new employee. They always pick it up right away.
Their customer service is outstanding. We don't reach out very often, but when we do they are always responsive and helpful. We've never had any connection issues, bugs, or crashes.
Their pricing is extremely reasonable too.

Cons

Our bar can fill up and get extremely busy. The one feature we would like that they don't have (but they said they'll be adding in the future), is the ability to pre authorize a credit card and hand it back to the customer. We have to currently hold onto the credit card.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Steve C.

Very Happy New Customer

Used Daily for 6-12 months
Reviewed on 2016/06/16
Review Source: Capterra

I just became a new customer of Brigade POS about a month ago. My employees and I are very happy we switched! Having used Aloha for the last 3 years, I became more and more frustrated with our system. Menu set up was a chore, navigation was not intuitive, and customer service was a joke. Worst of all, I paid a lot of money because I thought I was getting a reliable product. I've been shocked how often it needs to be re-booted and shuts down.
We haven't had 1 issue with Brigade. Their system amazingly doesn't require an internet connection, so when our own crappy AT&T internet went down last week...we were still able to run our restaurant without a hiccup.
I think the thing I love most about this company though, is their genuinely friendly customer service. They obviously care about their customers!

Pros

1. It's reliability.
2. How easy it is to set up and use.

Cons

None so far!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicole K.

Great System, Amazing Support!

Used Daily for 2+ years
Reviewed on 2019/06/04
Review Source: Capterra

The best, going with this system you will not be disappointed!! Best customer service in the industry!

Pros

Best platform, easy to use, simple to change and make updates to menu, easy user management, great reports. Couldn’t ask for a better system, great value - always making updates and changes that continue to improve this!

Cons

Nothing - best system I’ve ever used, no questions asked.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Phoebe A.

It seems too good to be true...but it’s not. They’re that good.

Used Daily for 1-5 months
Reviewed on 2019/05/23
Review Source: Capterra

It is so easy to track things like comps by server, sales by server, and highest and lowest items sold. We pull up Brigade at all of our manager meetings and easily navigate sales and comps to discuss as a team.

Pros

I really enjoy the easy user interface (for both employee and employer). As a business owner, though, I most love the system’s backup LTE just in case there’s a snaffoo with our WiFi. There is no data lost at the ease of mind of us and our guests.

Cons

There are some minor things like changing the seat number on an already rang item and splitting checks in odd ways (I.e. 1/3 and 2/3), but customer support are always looking to make it better and listen to our suggestions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Brigade POS Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Single terminal: $99 per month
Unlimited terminals: $179 per month

All plans are billed annually

Brigade POS Features

  • Activity Dashboard

  • API
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Brigade POS

Key features of Brigade POS

  • Accounting management
  • Activity dashboard
  • Billing & invoicing
  • Categorization of menu
  • Communication management
  • Configurable interface
  • Configure floor plans
  • Electronic timesheets
  • Employee clock in/out
  • Expense tracking
  • Gift card management
  • Intuitive drag & drop interface
  • Point of sale functionality
  • Reservation management
  • Search functionality
  • Split checks
  • Staff and employee management
  • Time & expense tracking
  • Workflow management

Benefits

• Designed for full-service restaurants, Brigade helps restaurants to optimize the efficiency of their floor operations and improve communication between restaurant staff and customers.

• Brigade POS automates various POS activities including menu list display, order-taking, bill generating, and more.

• The solution manages restaurant sales and inventory from a single interface.

• Users can generate reports in real-time and track their monthly sales & overall business performance.

• With inbuilt floor designing tools, users can quickly set up interactive floor plans for parties and events.

• A native app for iPad is available, allowing user mobility within restaurants.

Brigade POS FAQs

Below are some frequently asked questions for Brigade POS.

Q. What type of pricing plans does Brigade POS offer?

Brigade POS offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Not Available

Single terminal: $99 per month
Unlimited terminals: $179 per month

All plans are billed annually

Q. What are the main features of Brigade POS?

Brigade POS offers the following features:

  • Accounting management
  • Activity dashboard
  • Billing & invoicing
  • Categorization of menu
  • Communication management
  • Configurable interface
  • Configure floor plans
  • Electronic timesheets
  • Employee clock in/out
  • Expense tracking
  • Gift card management
  • Intuitive drag & drop interface
  • Point of sale functionality
  • Reservation management
  • Search functionality
  • Split checks
  • Staff and employee management
  • Time & expense tracking
  • Workflow management

Q. Who are the typical users of Brigade POS?

Brigade POS has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Brigade POS support?

Brigade POS supports the following languages:

English

Q. What type of pricing plans does Brigade POS offer?

Brigade POS has the following pricing plans:

Subscription

Q. Does Brigade POS support mobile devices?

Brigade POS supports the following devices:

iPad

Q. What other apps does Brigade POS integrate with?

We do not have any information about what integrations Brigade POS has

Q. What level of support does Brigade POS offer?

Brigade POS offers the following support options:

Knowledge Base, Online Support, Phone Support