About Teramind

Teramind uses user behavior tracking to automate the detection and prevention of insider threats and data leaks. The software lets you monitor and record the activities of employees, remote users, external contractors both onsite and offsite in real-time.

Teramind’s powerful monitoring features can track virtually all user behavior including apps, websites, emails, instant messages/chats, social media, document & file transfers, printers, networks and more. The software also guards against insider threats by letting administrators configure rules to notify, block, log-out, redirect or lock-out any user depending on his or her behavior. The software provides rule-based risk analysis, remote desktop control, IT forensics, automated alerts and behavior shaping guidance features to prevent data breaches. Teramind also empowers administrators to block access to social media websites, USB drives, unauthorized hardware and other potentially malicious content.

Teramind helps businesses to comply with GDPR, HIPAA, PCI DSS, Sarbanes-Oxley, FISMA, ISO 27001 and NERC regulations and safeguards against any violations. Employee monitoring files can even be exported to concerned officials as evidence in legal suits. The software also helps to improve employee productivity by monitoring computer activity in real-time using template-based scheduling, time tracking, unproductive activity analysis and active vs. idle time calculator features. The software has a keylogging feature that monitors and records individual keystrokes, with the option for administrators to create anti-logging rules.

Teramind uses employee data to create weekly and monthly reports detailing employee productivity hours, free time hours and extra hours spent on a particular project. Visual dashboards can be customized to display widgets and alerts for important daily functions.

Teramind is available for Cloud, On-Premise and Private Cloud (AWS, Azure) deployments. Teramind customers include Orange, Holiday Inn, Azteca, Life Residential and BNP Paribas.

Key benefits of Teramind

• Teramind records all computer activities of employees, remote users, contractors and provides administrators’ access to check their daily activity logs as well as historical data.

• Get full visibility on the go with Teramind Dashboard for Android. Features include summary reports, detailed metrics and live monitoring of individual endpoints.

• Teramind proactively prevents any unwanted behavior by automated warn, notify, block or lock-out actions if a user violates company policies.

• Teramind monitors and approves all print requests made by employees to prevent the printing of sensitive documents and misuse of company resources.

• Teraminds’ remote desktop control feature allows administrators to promptly take away employees’ ability to access their workstation in the event of any unauthorized behaviour.

• Teramind comes with time tracking, scheduling, project management and productivity analysis features to boost workplace productivity and performance.

• Teramind's session recording, screen snapshot, immutable log and real-time alert features allow you to conduct detailed forensic investigation and audit.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English, Hebrew, Japanese, Korean, Portuguese and 3 others, Russian, Spanish, Turkish

Images

Termind Android App
The risk dashboard allows you to measure risk by user, rule, and department
Intelligent Session Mining with RegEx Search
Detailed View into E-mail Dashboard
Live view of an employee's screen
Behavior Rules Set Up Page
Smart Rules Notifications
View 8 more
Teramind video
Teramind video
Teramind screenshot: Termind Android App Teramind screenshot: The risk dashboard allows you to measure risk by user, rule, and department Teramind screenshot: Intelligent Session Mining with RegEx Search Teramind screenshot: Detailed View into E-mail Dashboard Teramind screenshot: Live view of an employee's screen Teramind screenshot: Behavior Rules Set Up Page Teramind screenshot: Smart Rules Notifications

Features

Total features of Teramind: 23

  • Access Control
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Auditing
  • Custom Fields
  • Data Import/Export
  • Employee Profile
  • History Tracking
  • IT Asset Tracking
  • Monitoring
  • Overtime Tracking
  • Permission Management
  • Projections
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Control
  • Role-Based Permissions
  • Summary Reports
  • Task Scheduling
  • Time Clock
  • Video Support
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(62)
Value for Money
4,1/5
Features
4,5/5
Ease of Use
4,3/5
Customer Support
4,6/5

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Showing 5 reviews of 62
Brandon G.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfection for a virtual company

Reviewed on 2018/01/30

Improved overall company security and employee performance.

Improved overall company security and employee performance.

Pros

Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to:
1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow
2. We monitor clock in / out performances. There is a tendency for people to clock in when working from home and simply not work for the first 30 to 60 minutes.
3. When we spot a productivity opportunity we can go back to the exact time and employee and watch their recorded video. We have used these videos during performance reviews.
4. The recorded videos can also be used to provide training on what we call EIO's (efficiency improvement opportunities). For example, a user spends 4 hours working on 100 items. The user was not using a series of hot keys programmed into our software. We took the video and showed a before and after. After user worked 130 items in 4 hours.
5. Teramind has an automated alert system that can be customized for many things but is robust even out of the box. It monitors for key website usage (monster.com/indeed/etc) and will let you know if your personnel are looking for other jobs. It monitors for file uploads, unauthorized printing, and more.
6. We are successfully using Teramind to satisfy SOC2 DLP (data loss prevention) audit requirements.
Needless to say we LOVE it!

Cons

When we were using the hosted version:
The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees logon to it where we do not want this behavior. Instead, my suggestion is it creates a profile for each employee and track's their usage across ALL devices they log on to.

Now that we use our own internal server:
Teramind tracks by actual device and not by user so the licensing application issue no longer exists however, we still have many duplicate employees as it still creates a duplicate each time they logon to a different device.

Response from Teramind

Hi Brandon, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Sorry to hear you had a bit of a hiccup with deployment. You can integrate Active Directory with Teramind for a smooth deployment of agents, which will prevent duplicate employee's from being automatically generated. Please reach out to our support staff if you require assistance with AD integration.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Iris W.
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Terrific Time Tracker

Reviewed on 2020/03/31

Overall, its great and it works for what it was implemented for. It accurately tracks hours and it...

Overall, its great and it works for what it was implemented for. It accurately tracks hours and it is both app and web based so you can use it wherever you go.

Pros

This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners.

Cons

It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours.

William S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Inept Support

Reviewed on 2020/10/16

The customer experience has been poor.

The customer experience has been poor.

Pros

The platform seems to be the most advanced from what we have seen however we have not been able to use it fully or properly since it has not tracked time or tasks properly since day one.

Cons

Buyer beware. The platform is very advanced from the looks of it but since I have signed up 2 weeks ago, the system hasn't tracked time or tasks properly and after spending hours on remote sessions, chat and email support, the system is still not working and when I request additional support they have nor record of all of the tickets, meetings, etc. As a new customer, this experience has been horrible. Again the platform may be advanced but all that technology doesn't do any good if you can't use it and support can't support you.

Larissa H.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Convenient and comprehensive cloud based PC monitoring software.

Reviewed on 2018/04/13

Remote user time management, security risk mitigation, and productivity enhancements.

Remote user time management, security risk mitigation, and productivity enhancements.

Pros

It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email.

Cons

There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features.

Response from Teramind

Hi Larissa, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Timothy O.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic system with plenty of applications

Reviewed on 2018/01/31

Retro-active security monitoring, threat management, & system diagnostics. I can't count how many...

Retro-active security monitoring, threat management, & system diagnostics. I can't count how many times I've watched a recording because someone complained of a system error, but I had no evidence. Teramind footage is a major help in that regard.

Pros

Teramind is a very comprehensive monitoring system that has plenty of functionality and customization. If you have plenty of employees, or want to implement a monitoring/tech security application, I would say Teramind is your best bet, if not top 3.

The support is definitely knowledgeable in regards to their product which I can appreciate.

Bottom line is, with the extensive customization, alert options, and security features, I would recommend Teramind to employers looking to better control how their employees interact with company resources/technology.

Cons

It can be a bit daunting if you are new to tools of the sort, and monitoring in general. The massive customization, especially with alerts, requires a decent amount of system knowledge, both Teramind & OS.

Response from Teramind

Hi Timothy, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

As you mentioned, Teramind offers the best of a Monitoring, DLP, and state-of-the-art Forensics, all under one roof. This of course can be a bit overwhelming at first. But as time goes on, you pick up the essentials. Please feel free to reach out to our sales team with any questions.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Showing 5 reviews of 62 Read all reviews

Teramind FAQs

Below are some frequently asked questions for Teramind.

Teramind offers the following pricing plans:

  • Starting from: US$12,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Subscription based pricing. Starting price is for a single user on Teramind Starter (Cloud). Minimum 5 users. Volume discounting applies.

Teramind offers the following features:

  • Activity dashboard
  • Activity monitoring
  • Ad hoc reporting
  • Alerts / Escalation
  • Customizable fields
  • Email monitoring
  • Employee profile
  • Employee time clock
  • History tracking
  • IT asset tracking
  • Import / Export data
  • Insider threat detection
  • Overtime tracking
  • Permission management
  • Real time monitoring
  • Real time notifications
  • Remote control
  • Role-based permissions
  • Task scheduling
  • User access controls
  • User activity monitoring
  • Video support
  • Workflow management
  • Workforce productivity optimization

Teramind has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Teramind supports the following languages:

English, Hebrew, Japanese, Korean, Portuguese, Russian, Spanish, Turkish

Teramind supports the following devices:

Android

We do not have any information about what integrations Teramind has

Teramind offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

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