RizePoint

RizePoint

Your Tool for Inspecting & Improving Quality

4.3/5 (18 reviews)

RizePoint Overview

RizePoint is a compliance management software that helps companies to maintain quality and consistency across different products and service lines. The software helps to align different field teams, regional management and executive leadership around common compliance performance goals.

RizePoint helps businesses to create site audit forms and customized assessment forms used by the inspection and audit teams. The solution assigns corrective action tasks to rectify negative assessments as well as issues notifications, alerts and reminders to complete these jobs. The tool also sends regular notifications about information requests and approvals and helps users track performance and manage technical or operational issues. The application helps to conduct quality checks at various production stages and ensures that the products meet industry standards and comply with the regulatory framework.

RizePoint offers business intelligence features that help to gather data from different sources and analyse the corrective action items, non-compliance trends, audit scores and document approvals. The required data and analysis can be viewed by users on the dashboard. The software’s mobile auditor function enables users to audit & evaluate documents through their smartphones as well as offers offline access to documents. The product also offers user access controls to protect sensitive financial information.

RizePoint helps businesses to build their own web portals to improve customer experience as well as generates weekly and monthly reports. The software mainly targets the retail, hospitality and food service industries. RizePoint customers include Papa Murphy’s, Wendy’s, IHG, Friendly’s, Buffalo Wild Wings, and Avendra.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

RizePoint Reviews

Overall rating
4.3/5
89% positive reviews
7
Excellent
9
Very good
2
Average
0
Poor
0
Terrible

At the core, the product is fantastic and continuous updates keep improving functionality

Used Daily for 2+ years
Reviewed on 2/8/2018
Review Source: Capterra

Pros

Automated Feedback / Notification rules simplifies customer alerts. The new management dashboards ease customer level reporting and issue research, and the new SDA with Active home page integration really pushes the bar forward with being able to proactively provide data insights to customers.

Cons

Some management / maintenance tasks are tedious, especially for one person teams with a wide customer/user base. This is being mitigated with upcoming improvements, but there are certainly some maintenance tasks that take an extra bit of work.

While the new functionality that is continuously being released is next level and really resolved a lot of issues, they are in a weird spot where they are having to slowly improve core functionality. This creates a slight break in expected user experience. Its hard to change everything at once and not have customers complain though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

since 2002 with steton through now, huge improvements in past 2 years and hope it continues

Used Daily for 2+ years
Reviewed on 2/7/2018
Review Source: Capterra

Pros

ease of use for gathering data, ability to do audits in the disconnected state - vital to as as many of our locations do not have interest or cell phone acccess

Cons

EI report design still remains a challenge to use, but Dashboards are seeming to be more favorable and desirable by clients. The high demand features should be part of the base feature cost. Seems to feel like things are drifting back to the Steton practice of hanging out carrots and then collecting fees per carrot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Specification Manager is very manual process

Used Daily for 2+ years
Reviewed on 2/7/2018
Review Source: Capterra

One location to enter the data, specifications and documents

Pros

One location for our supplier to upload documents for suppliers. Looking forward to the new Standard module.

Cons

Manual process, not able to link audits to master specifications, possible errors in audit forms not being linked to master specification.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

As the IT Product owner of the RizePoint solution, I interact with the RizePoint team frequently

Used Daily for 2+ years
Reviewed on 2/7/2018
Review Source: Capterra

Pros

It is very easy to search data using their UI. I especially like the Location UI. There have been many great new features including Dashboard reporting and search driven analytics.

Cons

The homepage UI menu does not display at times as a left navigation or top navigation. I am not sure why.

Rating breakdown

Value for Money
Ease of Use
Customer Support

RIzePoint is a great platform for us to create and perform our audits.

Used Daily for 1+ year
Reviewed on 2/6/2018
Review Source: Capterra

Pros

I love that it lets us explore so many other ways to audit and check what our properties are doing. We're always coming up with something different that we can use the software for, some so simple, but it allows us to pool all data in one place.

Cons

Personally, it logs me out very easily, timing out in less time than I need. Also, EI is a bit difficult to navigate at times so I'm not able to create all of the reports that I need.

Rating breakdown

Value for Money
Ease of Use
Customer Support

RizePoint Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Pricing is customized based on your needs, often based on the number of locations or number of audits conducted per year. Please contact us for more pricing details.

RizePoint Features

  • API
  • Access Control
  • Audit Trail
  • Auditing
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Monitoring

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Custom Fields
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for RizePoint

Key features of RizePoint

  • Activity audit
  • Client portal
  • Communication management
  • Compliance documentation
  • Compliance management
  • Corrective actions
  • Customizable reporting
  • Dashboard creation
  • Feedback collection
  • Import / Export data
  • Issue identification & tracking
  • Quality assurance
  • Real time analytics
  • Remote location Auditing
  • Safety management
  • Scorecarding
  • Summary reports
  • Supply chain planning
  • User access controls

Benefits

• RizePoint helps companies provide quality standards and a consistent customer experience across multiple locations by maintaining their brand standards and monitoring corporate regulation compliance.

• The software creates performance scorecards for each outlet to discover problem areas and provide solutions to improve performance.

• Users can build their own customized reports to analyze data and assess product sales across different categories.

• The software keeps management conscious and up-to-date on activities happening in different branch locations through weekly reports and email notifications.

• Users can integrate their external database directly with the software to understand consumer behavior and ensure quality across multiple outlets.

RizePoint FAQs

Below are some frequently asked questions for RizePoint.

Q. What type of pricing plans does RizePoint offer?

RizePoint offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Pricing is customized based on your needs, often based on the number of locations or number of audits conducted per year. Please contact us for more pricing details.

Q. What are the main features of RizePoint?

RizePoint offers the following features:

  • Activity audit
  • Client portal
  • Communication management
  • Compliance documentation
  • Compliance management
  • Corrective actions
  • Customizable reporting
  • Dashboard creation
  • Feedback collection
  • Import / Export data
  • Issue identification & tracking
  • Quality assurance
  • Real time analytics
  • Remote location Auditing
  • Safety management
  • Scorecarding
  • Summary reports
  • Supply chain planning
  • User access controls

Q. Who are the typical users of RizePoint?

RizePoint has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does RizePoint support?

RizePoint supports the following languages:

English

Q. What type of pricing plans does RizePoint offer?

RizePoint has the following pricing plans:

Subscription

Q. Does RizePoint support mobile devices?

RizePoint supports the following devices:

iPhone, iPad

Q. What other apps does RizePoint integrate with?

We do not have any information about what integrations RizePoint has

Q. What level of support does RizePoint offer?

RizePoint offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials