iLobby

Cloud-based visitor management solution

4,6 /5 (119 reviews) Write a Review!

iLobby Overview

What is iLobby?

iLobby is a cloud-based visitor management platform that helps organizations track and monitor visitors in their facility, while creating a safe work environment. The platform streamlines the complex process of visitor management into a simple solution for visitors and employees, while collecting important information for management. iLobby is trusted by Fortune 500 companies, and major organizations such as government, banks, airports, and manufacturing facilities to manage people moving through their facilities. The platform automates various activities such as visitor notifications, visitor image capture, and daily report generation.

Once a visitor signs in, the platform sends an automatic notification to the host employee via multiple communication channels such as SMS, email or automated phone call. The platform has a wide array of features available to meet your unique needs, from data security to physical security integrations. The platform also has flexible sign-in workflows that can be customized based on reason for visit. iLobby logs and stores all visitor data, documents, and digital signatures so that they can easily be retrieved for reporting, compliance, and auditing purposes. Management can view real-time overviews from the portal dashboard, or schedule automated reports to be sent to them.

Designed with enterprise clients in mind, the platform offers centralized multi-location management, location-specific workflows, and a multi-language interface which has 30+ built in languages. iLobby enables the printing of custom badges and QR codes for visitors and contractors, which can be re-used for subsequent visits, helping to save time. The platform also lets hosts create pre-registration links that can automatically be sent to visitors with all the necessary meeting details.

iLobby can assist in emergency evacuations by sending notifications to all employees to inform them of the reason for the emergency, and alerts designated employees with an up-to-date headcount of signed-in visitors.

iLobby Overview

Pricing

Starting from
US$199,00

Pricing options

Free Trial
Free
Subscription
Value for money

Single user: Free
Multiple users: $199 per month


iLobby Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 19 others, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

iLobby Automated Notifications
iLobby Flexible Data Collection
iLobby Reporting & Dashboards
iLobby Integrations
iLobby Visitor-Based Workflows
iLobby Emergency Notifications
iLobby Watchlists
iLobby Modernize Your Front Desk
iLobby Data Security & Compliance
iLobby Physical Security
iLobby video iLobby screenshot: iLobby Automated Notifications iLobby screenshot: iLobby Flexible Data Collection iLobby screenshot: iLobby Reporting & Dashboards iLobby screenshot: iLobby Integrations iLobby screenshot: iLobby Visitor-Based Workflows iLobby screenshot: iLobby Emergency Notifications iLobby screenshot: iLobby Watchlists iLobby screenshot: iLobby Modernize Your Front Desk iLobby screenshot: iLobby Data Security & Compliance iLobby screenshot: iLobby Physical Security

iLobby Reviews

iLobby Reviews

Overall rating
4,6
/
5
Excellent
85

Very good
27

Average
6

Poor
1

Terrible
0

Value for Money
4,4
Features
4,5
Ease of Use
4,7
Customer Support
4,6
94% recommended this app
James C.

User friendly sign in system with all the bells and whistles.


Emily K.

iLobby is a great solution for digital attendace

Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.


Christina S.

iLobby Review

This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.


Mario M.

iLobby supporter

I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.


Chris P.

Purolator


James C.
Industry: Utilities
Company size: 201-500 Employees

User friendly sign in system with all the bells and whistles.

Used Daily for 1-5 months
Reviewed on 2019/04/29
Review Source: Capterra

Pros

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Cons

Only a few minor things:
- certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue.
- we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Emily K.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

iLobby is a great solution for digital attendace

Used Daily for 6-12 months
Reviewed on 2019/07/18
Review Source: Capterra

Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.

Pros

The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Cons

My only complaint about this software is that there is no monthly billing option. You have to pay annually.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christina S.
Industry: Automotive
Company size: 1 001-5 000 Employees

iLobby Review

Used Daily for 1+ year
Reviewed on 2019/08/06
Review Source: Capterra

This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Pros

This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Cons

The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself.
When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mario M.
Industry: Security & Investigations
Company size: 51-200 Employees

iLobby supporter

Used Daily for 1+ year
Reviewed on 2020/01/21
Review Source: Capterra

I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Pros

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Cons

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chris P.
Industry: Package/Freight Delivery
Company size: 5 001-10 000 Employees

Purolator

Used Daily for 2+ years
Reviewed on 2020/02/25
Review Source: Capterra

Pros

1. I Lobby is a great system. It is simple and very easy to use.
2. When I did have issues with pictures being cut off I reached out to the I Lobby team and everyone was quick to act and fix the issue. Very appreciative.
3. Employees/Visitors are always amazed with the system and I have only heard positive feedback. Most popular is “That was easy, We need this at our company”

Cons

1. The battery life is not the greatest. If the tablets are not plugged in they only stay charged for a short period.
2. There has been instances where employee names were deleted from the system not allowing the visitor to indicate who they were here to see. I had to log into I Lobby and manually input their names back into the system a couple times.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 119 user ratings
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iLobby Pricing

iLobby Pricing

Starting from
US$199,00
Free Trial
Free
Subscription
Value for money

Single user: Free
Multiple users: $199 per month

Single user: Free
Multiple users: $199 per month

Value for Money
4,4/5
Based on 119 user ratings
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iLobby Features

iLobby Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,5/5
Based on 119 user ratings
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Categories

Additional information for iLobby

Additional information for iLobby

Key features of iLobby

  • API access
  • Access Control
  • Active directory integration
  • Active visitor dashboard
  • Automatic visitor notification
  • Communicate via SMS, email or voice message
  • Configure credentials, clearance levels and access durations
  • Custom Reports
  • Custom logos & branding
  • Custom workflows
  • Customizable customer portals
  • Customizable fields
  • Customizable forms
  • Customizable pre-registration process
  • Daily, weekly or monthly visitation reports
  • Data backup in multiple locations / Geo Regions
  • Data backups
  • Electronic signature capture
  • Email & SMS notifications
  • Email notifications
  • Employee portal
  • Encryption of sensitive data
  • Guest arrival alerts for hosts
  • HTTPS for all pages
  • Import CSVs Export PDFs and reports
  • Legal & compliance management
  • Multi-language
  • Offline mode
  • PDFs
  • Print visitor badges
  • QR and barcode support
  • Registration management
  • Role-based permissions
  • Security: PCI DSS & SOC 1 / SSAE 16 /ISAE 3402
  • Share documents digitally
  • Sign-out reminders
  • Third party integration
  • Visitor badges
  • Visitor photos
  • Visitor registration
  • Visitor tracking
  • Voice notifications

Benefits

• iLobby helps organizations to automate their front desk visitor check-in processes and improve overall efficiency and security.

• iLobby makes sign-in easy for visitors, and automatic notifications make it convenient for employees to know when guests arrive. Management can view advanced real-time dashboards, receive automated reports, and much more. – making reporting and compliance easy

• The solution offers a multilingual interface that allows visitors and guests to register their entries, view visitor instructions and sign digital documents in the language of their choice.

• With a custom user interface and mobile friendly design, users can access iLobby on various devices regardless of their screen size or platform.

• Visitors can use a pre-registration link to complete questionnaires, review documents, sign NDAs, watch safety videos, and more – prior to their arrival at your building.

• With iLobby, users can generate ad-hoc and periodic reports with customizable data points to comply with various business standards and record key visitation details.

• iLobby offers a flexible solution to fit your business with custom visitor types, and custom workflows for each visitor type.

• iLobby integrates with various SaaS software solutions as well as physical devices such as ID/passport scanners, Access Control systems, gates and turnstiles, and much more.

iLobby FAQs

iLobby FAQs

Below are some frequently asked questions for iLobby.

Q. What type of pricing plans does iLobby offer?

iLobby offers the following pricing plans:

Starting from: US$199,00

Pricing model: Free, Subscription

Free Trial: Available

Single user: Free Multiple users: $199 per month

Q. What are the main features of iLobby?

iLobby offers the following features:

  • API access
  • Access Control
  • Active directory integration
  • Active visitor dashboard
  • Automatic visitor notification
  • Communicate via SMS, email or voice message
  • Configure credentials, clearance levels and access durations
  • Custom Reports
  • Custom logos & branding
  • Custom workflows
  • Customizable customer portals
  • Customizable fields
  • Customizable forms
  • Customizable pre-registration process
  • Daily, weekly or monthly visitation reports
  • Data backup in multiple locations / Geo Regions
  • Data backups
  • Electronic signature capture
  • Email & SMS notifications
  • Email notifications
  • Employee portal
  • Encryption of sensitive data
  • Guest arrival alerts for hosts
  • HTTPS for all pages
  • Import CSVs Export PDFs and reports
  • Legal & compliance management
  • Multi-language
  • Offline mode
  • PDFs
  • Print visitor badges
  • QR and barcode support
  • Registration management
  • Role-based permissions
  • Security: PCI DSS & SOC 1 / SSAE 16 /ISAE 3402
  • Share documents digitally
  • Sign-out reminders
  • Third party integration
  • Visitor badges
  • Visitor photos
  • Visitor registration
  • Visitor tracking
  • Voice notifications

Q. Who are the typical users of iLobby?

iLobby has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does iLobby support?

iLobby supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does iLobby offer?

iLobby has the following pricing plans:

Free, Subscription

Q. Does iLobby support mobile devices?

iLobby supports the following devices:

Android, iPhone

Q. What other apps does iLobby integrate with?

iLobby integrates with the following applications:

Gmail, Google Calendar, Google Drive, Google Workspace, Microsoft Outlook, Okta, OneLogin, Slack

Q. What level of support does iLobby offer?

iLobby offers the following support options:

FAQs, Online Support, Phone Support, Knowledge Base, Video Tutorials