About iLobby

iLobby is a cloud-based visitor management platform that helps organizations track and monitor visitors in their facility, while creating a safe work environment. The platform streamlines the complex process of visitor management into a simple solution for visitors and employees, while collecting important information for management. iLobby is trusted by Fortune 500 companies, and major organizations such as government, banks, airports, and manufacturing facilities to manage people moving through their facilities. The platform automates various activities such as visitor notifications, visitor image capture, and daily report generation.

Once a visitor signs in, the platform sends an automatic notification to the host employee via multiple communication channels such as SMS, email or automated phone call. The platform has a wide array of features available to meet your unique needs, from data security to physical security integrations. The platform also has flexible sign-in workflows that can be customized based on reason for visit. iLobby logs and stores all visitor data, documents, and digital signatures so that they can easily be retrieved for reporting, compliance, and auditing purposes. Management can view real-time overviews from the portal dashboard, or schedule automated reports to be sent to them.

Designed with enterprise clients in mind, the platform offers centralized multi-location management, location-specific workflows, and a multi-language interface which has 30+ built in languages. iLobby enables the printing of custom badges and QR codes for visitors and contractors, which can be re-used for subsequent visits, helping to save time. The platform also lets hosts create pre-registration links that can automatically be sent to visitors with all the necessary meeting details.

iLobby can assist in emergency evacuations by sending notifications to all employees to inform them of the reason for the emergency, and alerts designated employees with an up-to-date headcount of signed-in visitors.

Key benefits of iLobby

• iLobby helps organizations to automate their front desk visitor check-in processes and improve overall efficiency and security.

• iLobby makes sign-in easy for visitors, and automatic notifications make it convenient for employees to know when guests arrive. Management can view advanced real-time dashboards, receive automated reports, and much more. – making reporting and compliance easy

• The solution offers a multilingual interface that allows visitors and guests to register their entries, view visitor instructions and sign digital documents in the language of their choice.

• With a custom user interface and mobile friendly design, users can access iLobby on various devices regardless of their screen size or platform.

• Visitors can use a pre-registration link to complete questionnaires, review documents, sign NDAs, watch safety videos, and more – prior to their arrival at your building.

• With iLobby, users can generate ad-hoc and periodic reports with customizable data points to comply with various business standards and record key visitation details.

• iLobby offers a flexible solution to fit your business with custom visitor types, and custom workflows for each visitor type.

• iLobby integrates with various SaaS software solutions as well as physical devices such as ID/passport scanners, Access Control systems, gates and turnstiles, and much more.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

French, German, Hebrew, Portuguese, Russian, Spanish

Images

Automated Notifications
Flexible Data Collection
Integrations
Visitor-Based Workflows
Emergency Notifications
Watchlists
Modernize Your Front Desk
Data Security & Compliance
Physical Security
View 10 more
iLobby video
iLobby screenshot: Automated Notifications iLobby screenshot: Flexible Data Collection iLobby screenshot: Integrations iLobby screenshot: Visitor-Based Workflows iLobby screenshot: Emergency Notifications iLobby screenshot: Watchlists iLobby screenshot: Modernize Your Front Desk iLobby screenshot: Data Security & Compliance iLobby screenshot: Physical Security

Features

Total features of iLobby: 70

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alarm Management
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Badge Management
  • Barcode Recognition
  • Capacity Management
  • Check Processing
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Electronic Signature
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Management
  • FDA Compliance
  • FISMA Compliance
  • Geotargeting
  • ID Scanning
  • Incident Management
  • Label Printing
  • Mass Notifications
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Language Alerts
  • Multi-Location
  • Offline Access
  • PCI Compliance
  • Pre-Registration
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Notifications
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • Safety Incident Management
  • Scheduled / Automated Reports
  • Search/Filter
  • Security Management
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Sign On
  • Templates
  • Third Party Integrations
  • User Profiles
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Watch List
  • Workflow Management

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WHS Monitor

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iVisitor

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Traction Guest

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Reviews

Overall rating

4,6 /5
(120)
Value for Money
4,3/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,6/5

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Showing 5 reviews of 120
James C.
Overall rating
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

User friendly sign in system with all the bells and whistles.

Reviewed on 2019/04/29

Pros

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Cons

Only a few minor things:
- certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue.
- we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Emily K.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iLobby is a great solution for digital attendace

Reviewed on 2019/07/18

Overall this is a very useful and innovative software. It gives our gym a professional and...

Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.

Pros

The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Cons

My only complaint about this software is that there is no monthly billing option. You have to pay annually.

Christina S.
Overall rating
  • Industry: Automotive
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iLobby Review

Reviewed on 2019/08/06

This software is a great asset because it allows our guests to check themselves in without my...

This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Pros

This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Cons

The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself.
When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Scott C.
Overall rating
  • Industry: Warehousing
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product/Service

Reviewed on 2019/06/27

Although I don't get to use it much, I do maintain the hardware and software for the devices...

Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office.

Pros

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly.
At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Cons

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

Mario M.
Overall rating
  • Industry: Security & Investigations
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iLobby supporter

Reviewed on 2020/01/21

I love this software as it not only allows me to track who's in the building in real time but I do...

I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Pros

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Cons

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Showing 5 reviews of 120 Read all reviews

iLobby FAQs

Below are some frequently asked questions for iLobby.

iLobby offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

Single user: Free Multiple users: $199 per month

We do not have any information about iLobby features

iLobby has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

iLobby supports the following languages:

French, German, Hebrew, Portuguese, Russian, Spanish

iLobby supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

iLobby integrates with the following applications:

Gmail, Google Calendar, Google Drive, Google Workspace, Microsoft Outlook, Okta, OneLogin, Skype for Business, Slack

iLobby offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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