Frederick

Frederick

Automated marketing software for appointment-based business

3.9/5 (1578 reviews)

Frederick Overview

Frederick is an automated marketing solution suited to a broad range of appointment-based businesses, spanning beauty salons, health club and even auto repair shops. Designed to maximize time, fill vacant bookings and ultimately drive revenue, Frederick analyses a customer base to understand booking and service habits before scanning appointment calendars and marketing those vacancies most effectively. Fill last minute openings quickly, drive more visits on typically slow days and issue customizable special promotions tailored to individual customers. Remind established clients to book again or convince those still undecided, while promoting membership offers via targeted drip campaigns that inspire loyalty.

Frederick also enables businesses to capitalize on favorable customer experience, with features for driving word of mouth. Gather customer feedback after each visit, inviting satisfied clients to post public reviews or submit private evaluations for improving service performance. The software also supports Net Promoter Score (NPS), conducting automatic surveys via the most appropriate channels, while posting SEO-ready online reviews to Yelp, Facebook, Google+ and more.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Frederick Reviews

Overall rating
3.9/5
70% positive reviews
715
Excellent
394
Very good
207
Average
98
Poor
164
Terrible
Eric P.

Leading and inspiring the health and fitness industry

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

I've truly found Mindbody as an ally to help run my business. The company and community around it is why I'm in the health and fitness industry. It is inspiring to see a company trailblaze positive change in the public's heath and look forward to be associated with Mindbody for years to come.

Pros

Mindbody is easily the most powerful and comprehensive software available to help run your health and fitness company. What a lot of people may not know is that this company is leading the charge to improve health and fitness in this country and throughout the world where Mindbody is found. Having spent time at their campus in San Luis Obispo, I've seen it first hand. I go to the Mindbody University events to learn and to be inspired. It is a comprehensive program so it can be complicated. With time, you can master this program then use complementary software depending how sophisticated you want to be with your company.
It is confusing to see so many complementary software programs, but to the best of my knowledge, I believe Mindbody keeps from duplicating every idea/program to not degrade the work that they do with the foundation of the work that they do well.
This company is innovative and trailblazing ways and features that will enhance the clients experience at your gym/studio and easily the best feature is the ability to use a mobile device to run the software and create and pleasant experience for the user.

Cons

I believe if anyone considers using other software, it is because you are forced to use a specific credit card company with Mindbody. The sophistication to take different types of payment is lacking in such a monumentally successful software program. They tried to roll out a mobile dedicated payment device called POYNT which has been disappointing. It is clunky and unreliable, but I was pleasantly surprised to be able to return for a credit on my account. There are reports that the payment system is being revamped and it would be a revelation and would make the system truly complete.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
William G.

MindBody is on its way to becoming something great.

Used Daily for 2+ years
Reviewed on 2018/09/05
Review Source: Capterra

My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need.

Pros

I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.

Cons

What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it.

Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one.

What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Amanda B.

Things are okay, but they could be better

Used Daily for 2+ years
Reviewed on 2018/08/30
Review Source: Capterra

Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

Pros

-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business

Cons

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Response from MINDBODY

Hi Amanda-

Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours.

In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Chelsey D.

Amazing and dissapointing

Used Daily for 2+ years
Reviewed on 2018/03/07
Review Source: Capterra

Did a great job compiling competitive software services that we need for our business.

Pros

Very easy to use once you get set up and figure it out how to make it work for your business. Before MindBody changed their software capabilities... again... there was so much flexibility in how to use the software and it has so many very applicable functions for multiple business types. Customer service has ALWAYS been amazing and the interface is very customer friendly. It also has a great app for online booking.

Cons

How much the program changes in terms of the way the interface is used; every "update" has made the system very complicated for our businesses use, and we would constantly be retraining our employees how to use get around the new changes to use the software as we originally purchased it for. As of a month ago, they just implemented a new payment tier system that has limited our previous uses and is forcing us to pay an additional (went from to get most of the functions back and a bunch we don't want or will ever use for our business. Which leads us to our final issue... MindBody is constantly upping their prices. We have been with them for 5 years (???) and every year they are charging us more. In summary, too many changes with little warning, new functions are being implied that we don't want nor will use but are expected to pay for, and capabilities we had before we are now expected to pay more for after years of access. We wished we could have stayed with them, but they seemed to have outgrown our business and overshoot our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Terri F.

I've increased my business 20% in each of the 2 years I've been with MBO.

Used Daily for 2+ years
Reviewed on 2017/12/10
Review Source: Capterra

Pros

MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability.
My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like.
Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need.
The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop.

MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

Cons

Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish:
a more robust set of auto email options
more content for the retention and re-engage emails
more functionality related to inventory
the ability of change contract start dates after the contract has been activated

That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.

Response from MINDBODY

Thanks for the review, Terri! We're proud to be on your team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Frederick Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

14 day free trial.

Paid subscription starts at $99 per month (single location), calculate custom pricing via the website.

Frederick Features

  • API
  • Customizable Templates
  • Multi-Channel Marketing

  • A/B Testing
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop Interface
  • Engagement Analytics
  • Monitoring
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Social Network Marketing
  • Tagging
  • Third Party Integration

Additional information for Frederick

Key features of Frederick

  • Add "Frederick Verified Reviews" to websites via widget
  • Behavior driven rules
  • CAN SPAM compliance
  • Client database
  • Client feedback collection via online reviews
  • Client invitations & SMS reminders
  • Client referrals
  • Client surveys & feedback
  • Customer loyalty program
  • Customizable website widget
  • Drip campaigns
  • Email Templates
  • Feedback management
  • Incentive programs
  • Mailing frequency limits
  • Market services to clients via email and SMS messages
  • Multi-channel marketing
  • Promotions management
  • SMS marketing
  • Targeted marketing for driving appointment-based bookings
  • Unsubscribe database

Benefits

  • Frederick offers automated marketing features for analyzing a client base and sending targeted promotions to drive up appointment-based business.

  • Fill open appointments with targeted email or SMS campaigns, promoting last minute availability to fill vacant slots and increase visits during typically slow days.

  • Bring back repeat business from known customers with automatic re-booking reminders and promotions for package or membership renewals.

  • Invite customer feedback, publishing positive reviews publicly or using less favorable responses to directly address problems and raise quality.

  • Frederick’s built-in reviews technology publishes SEO-friendly online reviews to top sites, while a customizable widget adds "Frederick Verified Reviews" to an existing website.
  • Frederick FAQs

    Below are some frequently asked questions for Frederick.

    Q. What type of pricing plans does Frederick offer?

    Frederick offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    14 day free trial.

    Paid subscription starts at $99 per month (single location), calculate custom pricing via the website.

    Q. What are the main features of Frederick?

    Frederick offers the following features:

    • Add "Frederick Verified Reviews" to websites via widget
    • Behavior driven rules
    • CAN SPAM compliance
    • Client database
    • Client feedback collection via online reviews
    • Client invitations & SMS reminders
    • Client referrals
    • Client surveys & feedback
    • Customer loyalty program
    • Customizable website widget
    • Drip campaigns
    • Email Templates
    • Feedback management
    • Incentive programs
    • Mailing frequency limits
    • Market services to clients via email and SMS messages
    • Multi-channel marketing
    • Promotions management
    • SMS marketing
    • Targeted marketing for driving appointment-based bookings
    • Unsubscribe database

    Q. Who are the typical users of Frederick?

    Frederick has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Frederick support?

    Frederick supports the following languages:

    English

    Q. What type of pricing plans does Frederick offer?

    Frederick has the following pricing plans:

    Free, Subscription

    Q. Does Frederick support mobile devices?

    We do not have any information about what devices Frederick supports

    Q. What other apps does Frederick integrate with?

    Frederick integrates with the following applications:

    Booker Software, MINDBODY

    Q. What level of support does Frederick offer?

    Frederick offers the following support options:

    Online Support, Phone Support