About ACE

ACE is a web-based debt collection and accounts receivable platform designed for use by collection agencies, collection attorneys, first parties (original credit grantors), government agencies, healthcare providers, and financial institutions. Included are tools for client relationship management, data collection & analytics, client assignments, payment processing, and more.

ACE allows users to accept payments online in a number of ways, with credit card, direct payment, and ACH processing built in. Customer payment plans can be set up on random or systematic schedules, and letters or emails can be sent to notify customers of payment confirmations and deductions. Global or individual payment processors can be set up on a client-by-client basis, and Authorize.Net and Verisign payment gateways are supported. Clients can also log into the system to inform users that payments have been received by their office.

Users can forward accounts to other ACE customers, with tools for account selection, distribution, recall, and cancellation. The collection process can still be followed for forwarded accounts, with real-time statistics and automatic forwarding of updates. A range of standard and custom job processes can be automated in ACE, with users able to schedule chronological processes, including downloading account placement files, uploading remittance files, and automatically generating reports. Users can also create standard and custom reports on an ad hoc basis, and upload external reports for clients to view.

The integration of InterProse's patented Virtual Agent Collector provides customers with a 24/7, customized, automated collection platform. Virtual Agent gives consumers a comfortable, pre-approved resolution process they go through at their own pace and under their own control. Particularly attractive to the newest generation of consumers, Virtual Agent has a proven track record for efficiently, quickly and compliantly resolving accounts with little to no effort on the part of the ACE customer.

Key benefits of ACE

  • Collectors and employees can accept payments online through ACH, credit cards, and direct payments.

  • Payment plans can be set up by Collectors, Employees, or the Consumer through the Virtual Agent Collector. Schedules are communicated via preferred channels, automatically sending reminders and receipts.

  • Clients and Users can create their own reports, automated or one-off, with a range of standard reporting options available, and an ad hoc report designer for detailed reporting.

  • Job process automation capabilities enable users to set up chronological processes for standard or custom jobs through a scheduling interface, which then run to a timed schedule.

  • Accounts can be forwarded to other ACE customers, and users can track the collection process of any forwarded accounts with real time statistics.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

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    Features

    Total features of ACE: 38

    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Activity Tracking
    • Ad hoc Analysis
    • Ad hoc Query
    • Ad hoc Reporting
    • Agency Management
    • Alerts/Notifications
    • Auto-Dialer
    • Automated Notices
    • Automatic Backup
    • Bank Reconciliation
    • Billing & Invoicing
    • Callback Scheduling
    • Check Processing
    • Client Management
    • Client Portal
    • Collections Management
    • Commission Management
    • Compliance Management
    • Contact Management
    • Credit Card Processing
    • Credit Reporting
    • Data Import/Export
    • Electronic Payments
    • In-House Collections
    • Invoice Processing
    • Partial Payments
    • Payment Plans
    • Real Time Reporting
    • Real-time Updates
    • Receipt Management
    • Recurring/Subscription Billing
    • Third Party Integrations
    • Transaction Management

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    Reviews

    Overall rating

    4,5 /5
    (139)
    Value for Money
    4,5/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,6/5

    Already have ACE?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 139
    Matt K.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Ace Collections Software

    Reviewed on 2019/02/05

    Trial by fire when we first started. I want everything done yesterday and am always looking for...

    Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.

    Pros

    The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.

    Cons

    Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.

    Amy L.
    Overall rating
    • Industry: Law Practice
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    If your looking for a great collection system at any level let me tell you why ACE is your...

    Reviewed on 2020/12/18

    Ace is a wonderful product that assists our office keep up with the day to day activity that needs...

    Ace is a wonderful product that assists our office keep up with the day to day activity that needs to be done and takes the guessing out of it. You set up your file by putting in a follow up date along with who needs to follow up and what their next step is. No need to send that office memo telling people what needs to be done. They just go in their worklist and get busy.

    Pros

    The software is user friendly on any level. It allows you more efficient collection. We are a law firm that also collects debt. While it is obvious this is great software for debt collection, it is also great during the legal process. You can program what legal letter needs to be sent and place state specific legal perimeters so the wrong letter will never be used. You can keep up with attorney specific cases, judgments and garnishments. There are reports you can run for either your company to keep up with productivity or for your client to show them productivity. Your clients can have access to upload files, place notes or just review your notes. Every user can have only specific permission and roles specific to their jobs. Ace will also upload new and exciting tools each month to keep the product up to date. Training on the product is incredible. Customer service is quick and efficient. Ongoing training by webinar or in person is constant. I could keep going on and on forever! This product has made our life easier!

    Cons

    The trust accounting on the small business platform needs improvement. That is about all I can say negative about this software.

    Stephanie W.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    WEBAR? ACE? INTERPROSE?

    Reviewed on 2019/02/07

    It has not create faster steps for collection reps. I do not feel adequate training was given for...

    It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.

    Pros

    I like the fact that accounts can be pulled into Excel easily.

    Cons

    There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.

    Response from InterProse

    Hi Stephanie,
    We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business!

    Tracie W.
    Overall rating
    • Industry: Retail
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ACE Software is the best on the market

    Reviewed on 2020/12/18

    We have used many other A/R applications, and believe ACE to be the best A/R software out there!

    We have used many other A/R applications, and believe ACE to be the best A/R software out there!

    Pros

    I like that we have the ability to manage and customize (ourselves) many of the options within ACE, to fit our own needs, including reporting, letters, workflows, jobs, etc.

    Cons

    Was not able to create our own mapping -- importing return check data, however Interprose set this up for us (outside of ACE).

    John B.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    WebAR - Collection Software

    Reviewed on 2012/06/05

    WebAR can definitely compete against some of the bigger systems on the market and they have several...

    WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

    Pros

    Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.

    Cons

    Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee!

    Response from InterProse

    ¿
    John,

    Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.

    We thank you!

    I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.

    If you have any other concerns please reach out to support at any time.

    ~ The InterProse Team

    Showing 5 reviews of 139 Read all reviews

    ACE FAQs

    Below are some frequently asked questions for ACE.

    ACE offers the following pricing plans:

    • Starting from: US$975,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    ACE does not require user licenses. Users are added/removed by admin. Monthly rate includes real-time data backups, document storage and backups, customer support, monthly platform updates/upgrades, third-party audit certifications (SOC, PCI, PENTEST), AWS infrastructure and associated inherited data security, and more than we can list in this little box.

    We do not have any information about ACE features

    ACE has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ACE supports the following languages:

    English

    ACE supports the following devices:

    We do not have any information about what integrations ACE has

    ACE offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

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