About Decisions

Decisions is a business rule automation and workflow management software that helps in business optimization and process management. The software can be installed on-premises or hosted in the cloud.

Decisions software offers a wide range of features including task management, forms management, rule engine, third-party integrations, reporting, and analytics. It integrates with other Decisions products such as Workflow.com and RULE.net to offer workflow and rule features. The core feature of Decisions software is the design studio that enables users to configure flows, business rules, dashboards, and reports. The Decisions user portal includes items such as workflow catalogs, task lists, user forms, etc. and lets users interact with the workflows.

The rule engine allows business users to create, test, and deploy business rules, calculations, and policies. The software also integrates rules with existing applications or the workflow engine. Built on the Decisions Foundation, the software offers many baseline business application features. The graphical report designer provides custom reporting features as well as emails reports or lists them on external web pages. The solution also offers data mapping features and user experience personalization.

Decisions offers disaster recovery options and multi-tenant deployments. The product encrypts all files using common protocols and PGP. The software also supports integration wizards, API, and SDK to connect to other systems.

Pricing starting from:

US$4 839,00/month

  • Free Trial
  • Subscription

Key benefits of Decisions

• Decisions is a business optimization software suite that offers features for workflow management and reporting to make decision-making easier.

• The software helps in process automation and lets users construct workflows graphically without the need to write codes or do complex configuration.

• Rule designers can build business logic without coding and use a series of pre-defined steps to assemble a rule.

• Decisions’ offers a graphical report designer for custom reporting and lets users include these reports in the Decisions dashboard.

• The application’s data structure management features helps to develop rules and workflows graphically based on a defined data model.


Business size



United States, Canada, United Kingdom, Australia

Supported Languages


Pricing starting from:

US$4 839,00/month

  • Free Trial
  • Subscription


Form Designer
Flow Designer
Statement Rules
Example Rule Set
Flow Mapping Editor
Data Structure Designer
View 7 more
Decisions video
Decisions video
Decisions screenshot: Form Designer Decisions screenshot: Flow Designer Decisions screenshot: Statement Rules Decisions screenshot: Example Rule Set Decisions screenshot: Flow Mapping Editor Decisions screenshot: Data Structure Designer


Total features of Decisions: 30

  • API
  • Activity Dashboard
  • Application Integration
  • Audit Trail
  • Case Management
  • Client Portal
  • Configurable Workflow
  • Custom Forms
  • Customizable Reporting
  • Data Mapping
  • Data Recovery
  • Data Visualization
  • Drag & Drop Interface
  • Employee Onboarding
  • Forms Management
  • Graphical Workflow Editor
  • Online Catalog
  • Permission Management
  • Project Workflow
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Task Management
  • Task Tracking
  • Third Party Integration
  • User Management
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management



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Overall rating

4,3 /5
Value for Money
Ease of Use
Customer Support

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Showing 5 reviews of 15
Doug Y.
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Review Source

Overall rating

Reviewed on 2018/06/08

Meghan P.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Need to manage your process from the ground up?

Reviewed on 2019/12/12

Absolutely love the tool - its done wonders for our business process by removing paper/email/...

Absolutely love the tool - its done wonders for our business process by removing paper/email/ manual processes and automating workflows & enhancing data captured. I can say without a doubt, projects we have created in the tool, has led to better business decisions and focus where it needs to be with actual data to support the need instead of relying on emotional problem reporting.


This is the software to use when you want to automate processes, big or small, or allow a team to manage their internal process by department or groups of users. Decisions is the tool to allow you to do this! Building dashboards, forms, approval processes, alerts, send a report via email w/auto processes is extremely easy to do and gives you time back in your day to focus on the core of your business, making decisions with data to back you up, and less about managing the process manually.


I manage a team of non-developer level employees, we are not fluent in code/css etc, but we are experts of process. We do not have the ability to create a web based UI outside of Decisions, and we are not fluent in code/css etc. Our usage of the tool includes 100% of some mods we create to be worked inside the tool on a dashboard. The tool has definitely improved from 4.0 to 5.0 UX design - but I would like to see the UI be manipulated easier or flow a little more gracefully. Maybe this is something my team just needs to explore more, but if it were a tid bit easier to manipulate the CSS or portal view it would be better than 5 stars. I did give 5 stars, even with this note, because i think its specific to what i use the tool for vs what a typical user may use the tool for.

Laura M.
Overall rating
  • Industry: Entertainment
  • Company size: 10 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Decisions review

Reviewed on 2019/12/11

We extracting production data from SAP to Decisions. In Decisions we are setting up rules that will...

We extracting production data from SAP to Decisions. In Decisions we are setting up rules that will ensure that our planners can better perform their job. The output of the rules in Decisions are pushed back to SAP where end users see the result.


Easy to get started if you don't have much experience working in IT


A lot of functionalities but it is difficult to find the one that would fit your needs the best

Collin L.
Overall rating
  • Industry: Defense & Space
  • Company size: 10 000+ Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Efficiency in Automated Processes

Reviewed on 2019/12/16


The automation of processes that are currently serviced manually in a work-space is priceless. Decisions allows multiple forms of inputs and data sources, allowing a group to collectively store different "pieces of the puzzle" into a centralized storefront. It allows for the management and direction of tasks that seamlessly integrate actions of another to the next step in the process. Customer Support is always helpful and more than willing to walk you through any issues you are having, plus provide feedback on efficiency measures.


The software has a definite learning curve in getting up and running. While the logic based software is mostly intuitive at the start, it quickly becomes a spiders web of trying to track inputs, outputs, and data formats. While not necessarily a fault of the software, it starts to drive debugging time up as selecting the right operations and data becomes tricky. The online tutorials and webinars are helpful, but don't seem to provide as much depth as one would like. The presentations do help in showcasing the abilities of Decisions, but they seem to only provide a sliver more of knowledge needed to perform the task in the tutorial at hand. Which leaves little room for re-construction work to try and mold the process to what your specific group needs are.

Vikram U.
Overall rating
  • Industry: Building Materials
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Worklfow Management tool

Reviewed on 2019/12/10

We were able to get 2 out of our 3 use cases successfully deployed.

We were able to get 2 out of our 3 use cases successfully deployed.


1. on premise deployment - enterprise
2. create business workflow/process with logic. Imagine Visio flowcharts with logic.
3. create UI with its form builder
4. basic coding knowledge would suffice
5. Rules - This is a great add on.


1. It takes time to get a hang of this tool. You have dedicate some time on the leaning curve.
2. Some of their Forms are pretty basic. We had to rely on our portal for UI.
3. Making structural changes needs a lot of workaround. This could be part of the learning curve challenges.

Showing 5 reviews of 15 Read all reviews

Decisions FAQs

Below are some frequently asked questions for Decisions.

Decisions offers the following pricing plans:

  • Starting from: US$4 839,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Decisions for more information on pricing

Decisions offers the following features:

  • API
  • Activity dashboard
  • Business rule automation
  • Configurable workflow
  • Custom reporting
  • Data encryption
  • Data mapping
  • Disaster recovery
  • Forms management
  • Graphical data presentation
  • Graphical form designer
  • Role-specific permissions
  • Rule engine
  • Task management
  • Text messaging
  • Third party integration
  • User forms
  • User portal
  • Visual data mapper
  • WYSIWYG forms designer
  • Web forms
  • Workflow catalog
  • Workflow management

Decisions has the following typical customers:

Large Enterprises, Mid Size Business

Decisions supports the following languages:


We do not have any information about what devices Decisions supports

Decisions integrates with the following applications:

Authorize.net, Blackbaud Award Management, Decisions, DocuSign, Google Drive, Microsoft Azure, Okta, Twitter, WolfePak, Workflow.com

Decisions offers the following support options:

Phone Support, Online Support, Video Tutorials, Knowledge Base

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