SimplyBook.me

Scheduling software for service industries & entreprises

4,6 /5 (822 reviews) Write a Review!

SimplyBook.me Overview

What is SimplyBook.me?

SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet, all from within the admin interface.

The software provides tools for creating custom online booking websites or widgets to put on your own website, and enables you to accept bookings there as well as on Facebook, Instagram, Google my Business and through Booking.page the global service marketplace. There is no limit on the number of client services that a business can offer, nor is there a limit on the number of staff or clients that can be stored in the system. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.

In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me - features designed help with customer acquisition and retention.

SimplyBook.me Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.


SimplyBook.me Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 9 others, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish, Ukrainian

Media

Upcoming bookings
Change booking
Booking status
Filter bookings
Upcoming bookings
Change booking
Booking status
Filter bookings
SimplyBook.me video SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Change booking SimplyBook.me screenshot: Booking status SimplyBook.me screenshot: Filter bookings SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Change booking SimplyBook.me screenshot: Booking status SimplyBook.me screenshot: Filter bookings

SimplyBook.me Reviews

SimplyBook.me Reviews

Overall rating
4,6
/
5
Excellent
555

Very good
217

Average
32

Poor
10

Terrible
8

Value for Money
4,5
Features
4,5
Ease of Use
4,4
Customer Support
4,6
94% recommended this app
Kostas O.

Not flexible enough

If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)


Dianne R.

Just what we needed.

I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.


John S.

Overpriced and under spec'd

IF I could find another system that had the functionality I need I would move to that one.

The cost would not be an issue if it had a better base product.
If you only need basic then stick with some of the free options out their.
I have made about 20 suggestions with zero idea of when or IF they will even be considered.
After trying or looking at around 50 systems I feel it is the lesser evil of what is out their.
I am not asking for much but they think they know better what people want/need.


Taylor P.

A Scheduling Service that is more than just that!

Great Service, was up and running in no time!


Melisa C.

Really Great Software

Overall it is a really great software! I’m very happy that I found it!


Kostas O.
Industry: Media Production
Company size: 2-10 Employees

Not flexible enough

Used Daily for Free Trial
Reviewed on 2020/09/16
Review Source: GetApp

If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)

Pros

Easy of use, many integrations with other software. Fast interface, simple

Cons

The app has a very big flaw design that cannot be worked around.
If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app?

Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price.
So if you want to create 1, 2, 3, 4-hour sessions, you have to create "service-addon" one for each set of hours. So if you want anything from +1 hour to +10 hours you have to create 10 service add-ons just because they do not have per hour price.

But I could ignore that. This would be a one time work that I would do. Here is the real deal-breaker.
Let say you have created your +1 +2 .... +10 hours for your service.
Now you want to add real add ons to the service. For example use a video projector, VR-facilities, etc.
You create that add on service, but the price you assign is based on a fixed time and does not take into account the total number of hours of the whole service.

This means, in the previous example, if the customer chooses +1 hour or + 10 hours, the cost for the "video projector service add on" would be the same!!!.

How can a booking software ignore the duration of an appointment?

Response from SimplyBook.me

Dear Kostas,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs.

All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Dianne R.
Industry: Arts & Crafts
Company size: 2-10 Employees

Just what we needed.

Used Other for 1-5 months
Reviewed on 2020/09/06
Review Source: Capterra

I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Pros

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Cons

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.

The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

Response from SimplyBook.me

Dear Dianne,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.

All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

John S.
Industry: Consumer Services
Company size: Self Employed

Overpriced and under spec'd

Used Daily for 1-5 months
Reviewed on 2019/02/21
Review Source: Capterra

IF I could find another system that had the functionality I need I would move to that one.

The cost would not be an issue if it had a better base product.
If you only need basic then stick with some of the free options out their.
I have made about 20 suggestions with zero idea of when or IF they will even be considered.
After trying or looking at around 50 systems I feel it is the lesser evil of what is out their.
I am not asking for much but they think they know better what people want/need.

Pros

Allows for a degree of automation to my business.

I can show images and descriptions for my categories and services which a lot of other systems do not.

Like the drag a slot function in calendar.

Like the SMS and email reminder system (but could be better!)

It adapts to most types of business which many others do not.

Cons

Very expensive for what it offers.
It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras.
If the core was better then I would be happy to pay for my business specific add ons.
Customer service is more of a cut and paste script routine.
There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them.
The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea.
Plus it does not provide real life feedback doing it their way.
I made these in the very first day of use
Suggestions /Requirements for SimplyBook.me

1) Email templates should have a WYSIWYG editor
2) There should be a Block Out option when making a booking on the calendar (admin only)
3) Emails should be sent in HTML not plain text. At least an option should be available.
4) There needs to be a “Pending Booking” email template.
5) It should be possible to switch on and off any email or SMS rather than all on or all off.
6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile.
7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required.
8) There should be a multi cart function

Response from SimplyBook.me

Dear John,

Thank you for taking the time to give us your valuable feedback, we appreciate that.

FIrst of all I am glad to hear that out of 50 systems investigated you did find that we were the most flexible one.

But of course we can not solve everything 100% for every single company we have as we have tens of thousands of clients. Our goal is that our system solves everything for 90% of users, but some users may have so specific demands that only a system, developed especially for them will fully resolve the needs.

Until you have someone that creates such a system for you, We are happy to have you as user of our system and hope the system easily pays for itself as we believe it does for most of our users.

Kind regards
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Taylor P.
Industry: Real Estate
Company size: Self Employed

A Scheduling Service that is more than just that!

Used Daily for 6-12 months
Reviewed on 2020/08/24
Review Source: Capterra

Great Service, was up and running in no time!

Pros

SimplyBook.me is MUCH more than a simple appointment setting service. It stretches far beyond that and covers other areas you wouldn't even imagine. I would highly recommend SimplyBook.me to any colleague!

Cons

I honestly can't think of anythhing else it could provide other than its own CRM maybe.

Response from SimplyBook.me

Dear Taylor,

Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!

All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Melisa C.
Industry: Cosmetics
Company size: Self Employed

Really Great Software

Used Daily for Free Trial
Reviewed on 2020/08/02
Review Source: Capterra

Overall it is a really great software! I’m very happy that I found it!

Pros

The software is very easy to use! It was very easy for me to input information about my company and navigate around to learn the various functions. After inputting the information, the outcome was very professional looking as if I had paid a professional to do it for me.

Cons

The most affordable option ($29.99) is too limited. Only 8 personal features allowed. I had to cut down on a lot of the features that were available to me when I was using the free trial and was choosing to purchase the actual product. I went from 25 features to 8.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 822 user ratings
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SimplyBook.me Pricing

SimplyBook.me Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Value for Money
4,5/5
Based on 822 user ratings
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SimplyBook.me Features

SimplyBook.me Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,5/5
Based on 822 user ratings
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Categories

Additional information for SimplyBook.me

Additional information for SimplyBook.me

Key features of SimplyBook.me

  • Appointment management
  • Around 50 Custom features
  • Automated scheduling
  • Booking widget
  • Client database
  • Client portal
  • Custom fields
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable service catalog
  • Directory listing
  • Email / SMS invitations and reminders
  • Gift Cards and Coupons
  • Google Calendar sync
  • HIPAA compliance
  • Multi-location
  • Notifications
  • Online booking integration
  • Online payments
  • POS system
  • Payment processing
  • Photo library
  • Point of Sale (POS)
  • Recurring appointments
  • Reminders
  • Reservations
  • Reviews
  • Sales reporting
  • Sell products upon booking
  • Social promotion system
  • Staff & services photos
  • User access levels

Benefits

  • Get a beautiful booking website, or widget if you have a website, and start accepting online bookings 24/7.

  • Accept payments online upon booking or on site with SimplyBook.me POS feature.

  • Manage your business anywhere at any time. View and edit bookings via a drag & drop online calendar. Clients are automatically notified of any appointment changes and sent a link via which they can accept, cancel or reschedule their appointment.

  • Range of Marketing Tools. Launch promotions, sell products, offer discounts and gift cards, and reward clients for referring new business. Offers can be shared with all, or just specific groups of customers.

  • Send appointment reminders to clients via email or SMS to minimize no-shows.

  • Request additional information from clients prior to their appointment to ensure that everything is in place for their visit.

  • Gather customer reviews by opting to automatically send clients a review request following their appointment which you can then post on your booking website.

  • SimplyBook.me FAQs

    SimplyBook.me FAQs

    Below are some frequently asked questions for SimplyBook.me.

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Free: $0 (50 bookings + 1 custom feature) Basic $ 9.90/month (100 bookings + custom features) Standard: $ 29.90/month (500 bookings + 8 custom features) Premium: $ 59.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

    Q. What are the main features of SimplyBook.me?

    SimplyBook.me offers the following features:

    • Appointment management
    • Around 50 Custom features
    • Automated scheduling
    • Booking widget
    • Client database
    • Client portal
    • Custom fields
    • Customer database
    • Customer history
    • Customizable branding
    • Customizable service catalog
    • Directory listing
    • Email / SMS invitations and reminders
    • Gift Cards and Coupons
    • Google Calendar sync
    • HIPAA compliance
    • Multi-location
    • Notifications
    • Online booking integration
    • Online payments
    • POS system
    • Payment processing
    • Photo library
    • Point of Sale (POS)
    • Recurring appointments
    • Reminders
    • Reservations
    • Reviews
    • Sales reporting
    • Sell products upon booking
    • Social promotion system
    • Staff & services photos
    • User access levels

    Q. Who are the typical users of SimplyBook.me?

    SimplyBook.me has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does SimplyBook.me support?

    SimplyBook.me supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish, Ukrainian

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me has the following pricing plans:

    Free, Subscription

    Q. Does SimplyBook.me support mobile devices?

    SimplyBook.me supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SimplyBook.me integrate with?

    SimplyBook.me integrates with the following applications:

    Authorize.net, Google Analytics, Gruveo, Joomla, LeadsBridge, QuickMail.io, Remo, SITE123, Telogis Fleet, Wordpress

    Q. What level of support does SimplyBook.me offer?

    SimplyBook.me offers the following support options:

    Knowledge Base, Video Tutorials, Online Support, FAQs, Forum