SimplyBook.me

Scheduling software for service industries & entreprises

About SimplyBook.me

SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet, all from within the admin interface.

The software provides tools for creating custom online booking websites or widgets to put on your own website, and enables you to accept bookings there as well as on Facebook, Instagram, Google my Business and through Booking.page the global service marketplace. There is no limit on the number of client services that a business can offer, nor is there a limit on the number of staff or clients that can be stored in the system. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.

In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me - features designed help with customer acquisition and retention.

Pricing starting from:

US$10,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of SimplyBook.me

  • Get a beautiful booking website, or widget if you have a website, and start accepting online bookings 24/7.

  • Accept payments online upon booking or on site with SimplyBook.me POS feature.

  • Manage your business anywhere at any time. View and edit bookings via a drag & drop online calendar. Clients are automatically notified of any appointment changes and sent a link via which they can accept, cancel or reschedule their appointment.

  • Range of Marketing Tools. Launch promotions, sell products, offer discounts and gift cards, and reward clients for referring new business. Offers can be shared with all, or just specific groups of customers.

  • Send appointment reminders to clients via email or SMS to minimize no-shows.

  • Request additional information from clients prior to their appointment to ensure that everything is in place for their visit.

  • Gather customer reviews by opting to automatically send clients a review request following their appointment which you can then post on your booking website.

  • Easily manage your bookings on the go via the Admin App

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, Dutch, English, French, German and 7 others, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese, Turkish

    Pricing starting from:

    US$10,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

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    Features

    Total features of SimplyBook.me: 134

    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Activities Booking
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Availability Indicator
    • Availability Management
    • Before & After Pictures
    • Billing & Invoicing
    • Booking Management
    • Booking Notes
    • Booth Rental Management
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Reminders
    • Capacity Management
    • Check-in/Check-out
    • Class Management
    • Class Scheduling
    • Client Database
    • Client Management
    • Client Portal
    • Client Profiles
    • Communication Management
    • Confirmation/Reminders
    • Contact Database
    • Credit Card Processing
    • Customer Activity Tracking
    • Customer Database
    • Customer History
    • Customer Support
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Discount Management
    • Drag & Drop
    • Driver Scheduling
    • Electronic Payments
    • Email Alerts
    • Email Invitations & Reminders
    • Email Management
    • Email Marketing
    • Event Calendar
    • Event Management
    • Event Scheduling
    • Facility Scheduling
    • Faculty/Staff Management
    • Feedback Management
    • For Martial Arts
    • For Salons and Spas
    • Forms Management
    • Gift Card Management
    • Group Reservations
    • Group Scheduling
    • HIPAA Compliant
    • Image Library
    • Invoice Management
    • Live Chat
    • Marketing Automation
    • Member Communication
    • Member Management
    • Membership Management
    • Microsoft Outlook Integration
    • Mobile Access
    • Mobile Alerts
    • Mobile Grooming
    • Multi-Language
    • Multi-Location
    • Multiple User Accounts
    • No-Show Tracking
    • On Call Scheduling
    • Online Booking
    • Online Payments
    • Online Registration
    • Patient Records Management
    • Payment Processing
    • Payment Reminders
    • Performance Metrics
    • Physician Management
    • Point of Sale (POS)
    • Product Catalog
    • Promotions Management
    • Question Branching
    • Ratings / Reviews
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rescheduling
    • Reservations Management
    • Resource Scheduling
    • Revenue Management
    • Role-Based Permissions
    • Room Booking
    • SMS Messaging
    • SMS Reminders
    • SOAP notes
    • SSL Security
    • Sales Reports
    • Scheduling
    • Self Check-in/Check-out
    • Self Service Portal
    • Service Catalog
    • Social Media Integration
    • Staff Management
    • Student Management
    • Subscription Management
    • Surveys & Feedback
    • Team Calendars
    • Template Management
    • Third Party Booking
    • Third Party Integrations
    • Treatment Packages
    • User Profiles
    • Web Forms
    • Website Integration
    • Website Management
    • Widgets

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    Reviews

    Overall rating

    4,6 /5
    (878)
    Value for Money
    4,5/5
    Features
    4,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have SimplyBook.me?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 878
    Jesus P.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Affordable and Powerful Booking Software

    Reviewed on 2021/04/06

    This software works very well for booking. We had complicated requirements for customer support and...

    This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

    Pros

    I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

    Cons

    The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

    Dianne R.
    Overall rating
    • Industry: Arts & Crafts
    • Company size: 2-10 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Just what we needed.

    Reviewed on 2020/09/06

    I looked very hard for a better affordable service for my needs, but I kept coming back to Simply...

    I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

    Pros

    I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

    Cons

    One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.

    The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

    Response from SimplyBook.me

    Dear Dianne,

    Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

    We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.

    All the best
    The SimplyBook.me team

    John S.
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Overpriced and under spec'd

    Reviewed on 2019/02/21

    IF I could find another system that had the functionality I need I would move to that one.

    The...

    IF I could find another system that had the functionality I need I would move to that one.

    The cost would not be an issue if it had a better base product.
    If you only need basic then stick with some of the free options out their.
    I have made about 20 suggestions with zero idea of when or IF they will even be considered.
    After trying or looking at around 50 systems I feel it is the lesser evil of what is out their.
    I am not asking for much but they think they know better what people want/need.

    Pros

    Allows for a degree of automation to my business.

    I can show images and descriptions for my categories and services which a lot of other systems do not.

    Like the drag a slot function in calendar.

    Like the SMS and email reminder system (but could be better!)

    It adapts to most types of business which many others do not.

    Cons

    Very expensive for what it offers.
    It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras.
    If the core was better then I would be happy to pay for my business specific add ons.
    Customer service is more of a cut and paste script routine.
    There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them.
    The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea.
    Plus it does not provide real life feedback doing it their way.
    I made these in the very first day of use
    Suggestions /Requirements for SimplyBook.me

    1) Email templates should have a WYSIWYG editor
    2) There should be a Block Out option when making a booking on the calendar (admin only)
    3) Emails should be sent in HTML not plain text. At least an option should be available.
    4) There needs to be a “Pending Booking” email template.
    5) It should be possible to switch on and off any email or SMS rather than all on or all off.
    6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile.
    7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required.
    8) There should be a multi cart function

    Response from SimplyBook.me

    Dear John,

    Thank you for taking the time to give us your valuable feedback, we appreciate that.

    FIrst of all I am glad to hear that out of 50 systems investigated you did find that we were the most flexible one.

    But of course we can not solve everything 100% for every single company we have as we have tens of thousands of clients. Our goal is that our system solves everything for 90% of users, but some users may have so specific demands that only a system, developed especially for them will fully resolve the needs.

    Until you have someone that creates such a system for you, We are happy to have you as user of our system and hope the system easily pays for itself as we believe it does for most of our users.

    Kind regards
    The SimplyBook.me team

    Silvina E.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Going past the trial will invest.

    Reviewed on 2021/01/06

    I am excited to be able to make booking easier for my clients and on social media.

    I am excited to be able to make booking easier for my clients and on social media.

    Pros

    The ease of implementation to outside apps. The facebook and website integration ease is well done.

    Cons

    Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

    Korie T.
    Overall rating
    • Industry: Entertainment
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I did my research and found a great fit!

    Reviewed on 2021/03/05

    My experience has been awesome! I was able to seamlessly set up my site with ease, set up my...

    My experience has been awesome! I was able to seamlessly set up my site with ease, set up my payment processor and have a beautifully designed live booking page for clients to book. I highly recommend this for small businesses and providers who accept appointments.

    Pros

    I love how user friendly this software is! I found the video tutorials very helpful and the customer service was prompt and friendly. I appreciate how they would always send article links to refer back to after the chat and would email me when we got disconnected. I also love the booking site themes to choose from, they are all very well designed.

    Cons

    If I had to give one improvement it would be to allow users to get more than three custom features with the first upgrade tier. I would have loved to get five to test it out, and would have definitely upgraded once my business bookings began. The jump from three to unlimited is a big jump, maybe offer a tier in between for new subscribers. Other than that the software itself is pretty amazing.

    Response from SimplyBook.me

    Hi Korie,

    Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!

    All the best
    The SimplyBook.me team

    Showing 5 reviews of 878 Read all reviews

    SimplyBook.me FAQs

    Below are some frequently asked questions for SimplyBook.me.

    SimplyBook.me offers the following pricing plans:

    • Starting from: US$10,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Free: $0 (50 bookings + 1 custom feature) Basic $ 9.90/month (100 bookings + custom features) Standard: $ 29.90/month (500 bookings + 8 custom features) Premium: $ 59.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

    We do not have any information about SimplyBook.me features

    SimplyBook.me has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    SimplyBook.me supports the following languages:

    Chinese, Dutch, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese, Turkish

    SimplyBook.me supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SimplyBook.me integrates with the following applications:

    10,000ft Insights, 2Checkout, Authorize.Net, Braintree, Facebook, Google Ads, Google Analytics, Google Calendar, Google Maps, Gruveo, Instagram, Joomla, Microsoft Outlook, Microsoft Teams, PayPal, Stripe, WordPress, Zapier

    SimplyBook.me offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

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