SimplyBook.me

SimplyBook.me

Scheduling software for service based industries

4.6/5 (674 reviews)

SimplyBook.me Overview

SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet.

The software provides tools for creating custom online booking pages, and enables businesses to start accepting appointments via these, their website, and their Facebook page. There is no limit on the number of client services that a business can offer, nor is there a limit on the number of staff or clients that can be stored in the system. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.

In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me - features designed help with customer acquisition and retention.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 7 others, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish

SimplyBook.me Reviews

Overall rating
4.6/5
93% positive reviews
448
Excellent
180
Very good
30
Average
10
Poor
6
Terrible
Mel L.

Health Practice Perspective

Used Daily for Free Trial
Reviewed on 2019/06/20
Review Source: Capterra

Overall is grt. Quick responses from customer services.

For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Pros

Incredible amount of features for the $.
HIPAA compliance / encryption
SOAP notes
Versatility
Complete customization of confirmation emails to both service providers & Services
Very easy for clients to navigate
Clients can track their own packages
Ability to force pre-pay
Intake form option

Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Cons

Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas:

SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option.

Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment.

It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt.

A mobile app for clients to manage appts & take video calls would be excellent.

I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Response from SimplyBook.me

Dear Mel

Thank you so much for your constructive feedback, we appreciate it enormously!

First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out.

With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that.

The automatic cc payment at place, will also be implemented later, but can not promise any date on that.

Thanks again for your valuable feedback
All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Robert T.

"Years ahead of it's time thanks to an ingenious underlying database design."

Used Daily for 1-5 months
Reviewed on 2019/04/12
Review Source: Capterra

Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system.

Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above.

Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Pros

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST!

Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Cons

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet!

"Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines.

"Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Response from SimplyBook.me

Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Patrick P.

Software is really good and makes booking appointments easy. I rarely encounter problems with it.

Used Daily for 2+ years
Reviewed on 2018/01/04
Review Source: Capterra

Eliminates me having to spend time booking appointments manually.

Pros

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Cons

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not.

I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already.

In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select.

2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Response from Simplybook.me

Dear Patrick,

Thank you so much for taking the time to give us your review, we appreciate it greatly!

With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time.

Best of regards
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Angie G.

The site is simple to set up and you can instantly take bookings and love the Book Now link

Used Weekly for 2+ years
Reviewed on 2017/12/02
Review Source: Capterra

Pros

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day.
Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations.
Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Cons

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works.
I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me.
Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Response from Simplybook.me

Dear Angie

I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously!

We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon.

With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working.

At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon.

Thanks again for input and have a great day!
All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Marsha K.

Great program with amazing customer service!

Used Daily for 1+ year
Reviewed on 2016/12/20
Review Source: Capterra

We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.

Pros

The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Cons

I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Response from Simplybook.me

Dear Marsha,

Thank you so much for giving yourself the time to write this review. We appreciate it immensely and are so pleased that you are happy with our solution and customer service...that is after all our goal :)

Happy Holidays!
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

SimplyBook.me Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, unlimited staff, unlimited services, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

SimplyBook.me Features

  • API
  • Automatic Notifications
  • Custom Fields
  • Data Import/Export
  • Reporting & Statistics
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Customizable Reporting
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Workflow Management

Additional information for SimplyBook.me

Key features of SimplyBook.me

  • Appointment management
  • Around 50 Custom features
  • Automated scheduling
  • Booking widget
  • Client database
  • Client portal
  • Custom fields
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable service catalog
  • Directory listing
  • Email / SMS invitations and reminders
  • Gift Cards and Coupons
  • Google Calendar sync
  • HIPAA compliance
  • Multi-location
  • Notifications
  • Online booking integration
  • Online payments
  • POS system
  • Payment processing
  • Photo library
  • Point of Sale (POS)
  • Recurring appointments
  • Reminders
  • Reservations
  • Reviews
  • Sales reporting
  • Sell products upon booking
  • Social promotion system
  • Staff & services photos
  • User access levels

Benefits

  • Get a beautiful booking website, or widget if you have a website, and start accepting online bookings 24/7.

  • Accept payments online upon booking or on site with SimplyBook.me POS feature.

  • Manage your business anywhere at any time. View and edit bookings via a drag & drop online calendar. Clients are automatically notified of any appointment changes and sent a link via which they can accept, cancel or reschedule their appointment.

  • Range of Marketing Tools. Launch promotions, sell products, offer discounts and gift cards, and reward clients for referring new business. Offers can be shared with all, or just specific groups of customers.

  • Send appointment reminders to clients via email or SMS to minimize no-shows.

  • Request additional information from clients prior to their appointment to ensure that everything is in place for their visit.

  • Gather customer reviews by opting to automatically send clients a review request following their appointment which you can then post on your booking website.

  • SimplyBook.me FAQs

    Below are some frequently asked questions for SimplyBook.me.

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Free: $0 (50 bookings + 1 custom feature)

    Basic $ 9.90/month (100 bookings + custom features)

    Standard: $ 29.90/month (500 bookings + 8 custom features)

    Premium: $ 59.90/month (2000 bookings + unlimited custom features)

    All plans include: Unlimited clients, unlimited staff, unlimited services, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

    Q. What are the main features of SimplyBook.me?

    SimplyBook.me offers the following features:

    • Appointment management
    • Around 50 Custom features
    • Automated scheduling
    • Booking widget
    • Client database
    • Client portal
    • Custom fields
    • Customer database
    • Customer history
    • Customizable branding
    • Customizable service catalog
    • Directory listing
    • Email / SMS invitations and reminders
    • Gift Cards and Coupons
    • Google Calendar sync
    • HIPAA compliance
    • Multi-location
    • Notifications
    • Online booking integration
    • Online payments
    • POS system
    • Payment processing
    • Photo library
    • Point of Sale (POS)
    • Recurring appointments
    • Reminders
    • Reservations
    • Reviews
    • Sales reporting
    • Sell products upon booking
    • Social promotion system
    • Staff & services photos
    • User access levels

    Q. Who are the typical users of SimplyBook.me?

    SimplyBook.me has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does SimplyBook.me support?

    SimplyBook.me supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me has the following pricing plans:

    Free, Subscription

    Q. Does SimplyBook.me support mobile devices?

    We do not have any information about what devices SimplyBook.me supports

    Q. What other apps does SimplyBook.me integrate with?

    SimplyBook.me integrates with the following applications:

    Authorize.net, Braintree, Google Analytics, Joomla, LeadsBridge, PayPal, QuickMail.io, Stripe, Telogis Fleet, Wordpress

    Q. What level of support does SimplyBook.me offer?

    SimplyBook.me offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials