SiteLink Web Edition

Online self-storage management software solution

4,7 /5 (372 reviews) Write a Review!

SiteLink Web Edition Overview

What is SiteLink Web Edition?

SiteLink leads the industry in cloud-based and Windows self-storage management software and built-in, in-house payment processing. Client base feedback, the industry’s largest, and continued innovation result in the fastest, fewest clicks and most modern interface. Profit tools, integrations, quality service and regular updates make SiteLink the favorite of single and multi-store operators, including most top 100 operators. Stores with fewer than 250 units enjoy special bundle pricing.

As the leader in website integration and payment processing, SiteLink offers online marketing, reservations, rentals and payment solutions. Built-in electronic signature and document management, TOTAL CRM, revenue management, TeleTracker phone integration and text messaging boost profits. More than fifty SiteLink Marketplace partners like web designers, call centers, kiosks, insurance, access systems and listing services deliver tighter integrations with SiteLink vs. other software. PCI Level 1 & SOC 1 Type II Certifications and industry-first OneSupport deliver software and payment processing support under one roof.

SiteLink Web Edition Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact SiteLink sales to request regional pricing quotes.


SiteLink Web Edition Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan and 3 others, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Danish, Dutch, English, French and 7 others, German, Japanese, Korean, Portuguese, Russian, Spanish, Swedish

Media

SiteLink Web Edition video SiteLink Web Edition screenshot: SiteLink Web Edition screenshot: SiteLink Web Edition screenshot: SiteLink Web Edition screenshot: SiteLink Web Edition screenshot: SiteLink Web Edition screenshot:

SiteLink Web Edition Reviews

SiteLink Web Edition Reviews

Overall rating
4,7
/
5
Excellent
280

Very good
74

Average
14

Poor
4

Terrible
0

Value for Money
4,5
Features
4,5
Ease of Use
4,6
Customer Support
4,7
95% recommended this app
Frank C.

Best software in the business. Very intuitive and user friendly as well as powerful.

Managing my business with best practices. Nothing else to say!


Nicci D.

I use Sitelink daily, whether I'm on the office computer, home laptop, or mobile device.

Remote access to thousands of tenant accounts.


Steven K.

Very User Friendly

Overall, I would recommend SiteLink to any facility operator.


Daniel B.

Shocked at all the positive reviews

Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy.


Anatoly K.

SiteLink is very easy to use and streamlines all basic storage operations into simple tasks.

SiteLink aids in effortlessly running the day to day business operations that I am responsible for. It's simply amazing! I have used its layout to structure my daily activities.


Frank C.

Best software in the business. Very intuitive and user friendly as well as powerful.

Used Daily for 2+ years
Reviewed on 2018/06/29
Review Source: Capterra

Managing my business with best practices. Nothing else to say!

Pros

The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust.

Cons

Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time.

Response from SiteLink Software

Thank you so much!

Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in.

Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.com

We do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files.

Thank you!

Team SiteLink

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nicci D.
Industry: Real Estate
Company size: 11-50 Employees

I use Sitelink daily, whether I'm on the office computer, home laptop, or mobile device.

Used Daily for 2+ years
Reviewed on 2018/04/26
Review Source: Capterra

Remote access to thousands of tenant accounts.

Pros

The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed.

Cons

The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations.

Response from SiteLink Software

Thank you, and kudos for operating the complex business that's self-storage, which seems simple on the surface.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Steven K.
Industry: Real Estate
Company size: 2-10 Employees

Very User Friendly

Used Daily for 2+ years
Reviewed on 2020/10/15
Review Source: Capterra

Overall, I would recommend SiteLink to any facility operator.

Pros

What I like most about this software is how easy it is to use. It's very easy to train employees how to use it. I also like all the reporting that's available.

Cons

Since Sitelink merged with a parent company, they no longer support the use of 3rd party merchant services. This put us in a huge bind because we had to rush to get changed over to the new software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Daniel B.
Industry: Real Estate
Company size: Self Employed

Shocked at all the positive reviews

Used Daily for 6-12 months
Reviewed on 2020/07/18
Review Source: Capterra

Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy.

Pros

The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs.

Cons

The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first person you speak to when you call tech support will not be able to address your problem, and will have to forward you and and you'll need to tell the whole situation again and again. I really dread calling tech support because i know that many times (not all times - but most) it is going to consume too much time. So i've turned to sending emails to tech support, and that's fine but you need to manage your expectations, for you may wait days and days and maybe more for turn around. I am user of multiple Storable solutions - Sitelink, merchant services, StorEdge, Sparefoot.... which makes this whole lack of good communications much worse. To be clear, their are good people in tech support once you manage to wade through and find them, i have had good assistance over time. However no one in tech support has a direct line (the sales people however all have direct lines!! if you get my drift) so you're never able to develop a relationship with anyone as a goto person to help address issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Anatoly K.
Industry: Real Estate
Company size: 11-50 Employees

SiteLink is very easy to use and streamlines all basic storage operations into simple tasks.

Used Daily for 2+ years
Reviewed on 2018/07/02
Review Source: Capterra

SiteLink aids in effortlessly running the day to day business operations that I am responsible for. It's simply amazing! I have used its layout to structure my daily activities.

Pros

It is very easy to use and walks you step by step through moving customer in and out. It divides different storage functions into easy to use sections that anyone can learn. The customer service is great and they are quickly available when called upon. Overall, I have to say that SiteLink is amazing!

Cons

The website capabilities seem to not work with most Mac users. There is also no way to do move ins online, from our website, like there are with making payments.

Response from SiteLink Software

Hi Anatoly, thank you very much for the 5-star review! We like to hear SiteLink helps manage your day-to-day workload.

We can't wait to have you try myHub, which runs on Apple products, including Safari.

SiteLink introduced online rentals in 2008 and to date is the leader in websites offering reservations, rentals and even signature capture for leases. Give us a call and we will show you examples of the powerful websites our clients have created rivaling those of the REITs.

Thank you again for your comments!

Team SiteLink

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,1/10
Based on 372 user ratings
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SiteLink Web Edition Pricing

SiteLink Web Edition Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact SiteLink sales to request regional pricing quotes.

Contact SiteLink sales to request regional pricing quotes.

Value for Money
4,5/5
Based on 372 user ratings
Compare value for money rating with alternatives
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SiteLink Web Edition Features

SiteLink Web Edition Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,5/5
Based on 372 user ratings
Compare features rating with alternatives
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Categories

Additional information for SiteLink Web Edition

Additional information for SiteLink Web Edition

Key features of SiteLink Web Edition

  • Accounting program integration
  • Automated tenant notifications
  • Built-in TeleTracker
  • CRM
  • Deposit tracking
  • Electronic signature
  • Gate/access control
  • Graphical site display
  • Interactive property map
  • Late fee calculation
  • Lead management
  • Merchant service connectivity
  • Move-in / move-out wizard
  • Multi-location management
  • Point & click interface
  • Quickbooks & Accounting Integrations
  • Single / multi-store management
  • SiteLink eSign technology
  • Tenant notifications
  • Zip code lookup
  • eCommerce website Included

Benefits

Centralized cloud-based self-storage management for single or multi-store operators to manage tenants, rent rolls, leasing, leads, revenue management, reporting and 3rd party integrations.

Capture more leads and raise conversions with SiteLink’s TOTAL CRM for automating follow-ups, while utilizing TOTAL Accounting support for financials with leading application integrations.

Integrate a customer payment portal, real-time inventory and pricing, reservations and online rentals with SiteLink eSign electronic signature into existing websites or use SiteLink Web Edition's free eCommerce website solution for your business.

Leverage business intelligence with rich SiteLink reporting options, plus graphical data visualization via SiteLink myHub.

Automated tenant notification tools handle messaging, customized letters, HTML emails, SMS (TEXT) and mail outsourcing, with the ability to personalize any aspect of correspondence.

Integrate with property gates and access control systems.

SiteLink Web Edition FAQs

SiteLink Web Edition FAQs

Below are some frequently asked questions for SiteLink Web Edition.

Q. What type of pricing plans does SiteLink Web Edition offer?

SiteLink Web Edition offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact SiteLink sales to request regional pricing quotes.

Q. What are the main features of SiteLink Web Edition?

SiteLink Web Edition offers the following features:

  • Accounting program integration
  • Automated tenant notifications
  • Built-in TeleTracker
  • CRM
  • Deposit tracking
  • Electronic signature
  • Gate/access control
  • Graphical site display
  • Interactive property map
  • Late fee calculation
  • Lead management
  • Merchant service connectivity
  • Move-in / move-out wizard
  • Multi-location management
  • Point & click interface
  • Quickbooks & Accounting Integrations
  • Single / multi-store management
  • SiteLink eSign technology
  • Tenant notifications
  • Zip code lookup
  • eCommerce website Included

Q. Who are the typical users of SiteLink Web Edition?

SiteLink Web Edition has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does SiteLink Web Edition support?

SiteLink Web Edition supports the following languages:

Chinese (Simplified), Danish, Dutch, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Swedish

Q. What type of pricing plans does SiteLink Web Edition offer?

SiteLink Web Edition has the following pricing plans:

Subscription

Q. Does SiteLink Web Edition support mobile devices?

We do not have any information about what devices SiteLink Web Edition supports

Q. What other apps does SiteLink Web Edition integrate with?

SiteLink Web Edition integrates with the following applications:

ApplicantStack, Authorize.net, Google Maps, QuickBooks Online Advanced, Sage 50cloud

Q. What level of support does SiteLink Web Edition offer?

SiteLink Web Edition offers the following support options:

Online Support, Knowledge Base, Video Tutorials, Forum, Phone Support, FAQs