RingCentral Contact Center
RingCentral Contact Center
About RingCentral Contact Center
Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.
Deliver a better customer service experience with RingCentral Contact Center. Using skills-based routing, agent management, and real-time insights, your customers can receive helpful and immediate service on all of the preferred channels at any time.
Key benefits of RingCentral Contact Center
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Reviews
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- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent software for Call center industry!
Reviewed on 2022/07/07
Really great software, easy to run and implement, agents loves it and accurate dashboard with full...
Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.
Pros
Reports are so easy to run, accurate data and fast response.
Cons
Interface, could be better, needs to refresh and be more dynamics.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Really Convenient with some Minor Issues
Reviewed on 2024/09/10
Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has...
Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.
Pros
I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.
Cons
It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Positive Experience Overall
Reviewed on 2024/09/13
Overall my experience is good with Ring central, and I have no complaints that outweigh the...
Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.
Pros
I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.
Cons
Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great experience
Reviewed on 2024/09/27
Generally overall great app. I used it in 2 jobs and had no issues.
Generally overall great app. I used it in 2 jobs and had no issues.
Pros
It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform.
Cons
Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best in my recruitment activities
Reviewed on 2024/05/09
Smooth and Fast. Calls are clear, monitoring is good
Smooth and Fast. Calls are clear, monitoring is good
Pros
Easy and smooth app access. Real time transcription of Voice Mail
Cons
UI could be a bit better. A Dark mode will help.
RingCentral Contact Center FAQs
Below are some frequently asked questions for RingCentral Contact Center.Q. What type of pricing plans does RingCentral Contact Center offer?
RingCentral Contact Center offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Subscription
- Free Trial: Not Available
RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information.
Q. Who are the typical users of RingCentral Contact Center?
RingCentral Contact Center has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RingCentral Contact Center support?
RingCentral Contact Center supports the following languages:
Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese
Q. Does RingCentral Contact Center support mobile devices?
RingCentral Contact Center supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RingCentral Contact Center integrate with?
RingCentral Contact Center integrates with the following applications:
Box, Dropbox Business, Microsoft 365, Salesforce Service Cloud, ServiceNow, Zendesk Suite
Q. What level of support does RingCentral Contact Center offer?
RingCentral Contact Center offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for RingCentral Contact Center.
- Call Centre Software
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- Contact Centre Software
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- Call Recording Software
- Softphone Software
- Call Tracking Software
- Auto Dialer Software
- Predictive Dialer Software
- Customer Experience Software
- Workforce Management Software
- Cloud PBX Software
- VoIP Software
- Online CRM Software
- Telephony Software
- Sales Coaching Software
