RingCentral Contact Center

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

About RingCentral Contact Center

Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.

Deliver a better customer service experience with RingCentral Contact Center. Using skills-based routing, agent management, and real-time insights, your customers can receive helpful and immediate service on all of the preferred channels at any time.


Key benefits of RingCentral Contact Center

  • RingCentral Contact Center allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax.

  • Remote agents using RingCentral Contact Center can log onto the platform from anywhere that has an internet connection.

  • Organizations with seasonal demand have the ability to add and remove agents as needed.

  • Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.

  • RingCentral Contact Center offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.

  • Images

    RingCentral Contact Center Software - Flexible, user-friendly analytics
    RingCentral Contact Center Software - Up-to-the-minute information via easily customizable dashboards
    RingCentral Contact Center Software - Seamless integration between RingCentral and Salesforce CRM
    RingCentral Contact Center Software - RingCentral Contact Center Platform
    RingCentral Contact Center Software - Keep agents happy, engaged, and productive.
    View 7 more
    RingCentral Contact Center video
    RingCentral Contact Center video
    RingCentral Contact Center Software - Flexible, user-friendly analytics
    RingCentral Contact Center Software - Up-to-the-minute information via easily customizable dashboards
    RingCentral Contact Center Software - Seamless integration between RingCentral and Salesforce CRM
    RingCentral Contact Center Software - RingCentral Contact Center Platform
    RingCentral Contact Center Software - Keep agents happy, engaged, and productive.

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    4,3 (186)
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    Pricing Options

    Free version
    Free trial
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    Features

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    12

    Integrations

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    Ease of Use

    4,3 (186)
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    Value for Money

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    Reviews

    Overall rating

    4,3 /5
    (186)
    Value for Money
    4,0/5
    Features
    4,3/5
    Ease of Use
    4,3/5
    Customer Support
    4,3/5

    Already have RingCentral Contact Center?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 186
    Verified Reviewer
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Big Fan

    Reviewed on 2019/06/07

    It has helped me to speed up communication, internally and externally, without having to utilize my...

    It has helped me to speed up communication, internally and externally, without having to utilize my personal cell. Love it!

    Pros

    I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates.

    Cons

    Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app.

    Adam
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Review of Product Software

    Reviewed on 2022/07/31

    RingCentral has allowed us to speed up call routing and decisions making among our operators that...

    RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

    Pros

    The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

    Cons

    We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

    Greg
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Delays in the call quality, terrible customer service, and extra charges

    Reviewed on 2020/11/16

    Terrible. They told me there would be no additional charges as I described how we would be...

    Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud.

    As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract.

    When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.

    Pros

    It seems like it has a lot of options in its feature sets.

    Cons

    There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

    Darci
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great product for property management call center

    Reviewed on 2017/07/18

    Great way for tenants to call in and inquire about rental properties or report maintenance issues.

    Great way for tenants to call in and inquire about rental properties or report maintenance issues.

    Pros

    Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

    Cons

    The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

    Helen
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Recommended

    Reviewed on 2020/07/08

    The support team was great. They made sure I got the answers to my question and they walked me...

    The support team was great. They made sure I got the answers to my question and they walked me through very well.

    Pros

    Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin.
    Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

    Cons

    Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

    Showing 5 reviews of 186 Read all reviews

    RingCentral Contact Center FAQs

    Below are some frequently asked questions for RingCentral Contact Center.

    RingCentral Contact Center offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information.

    RingCentral Contact Center has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    RingCentral Contact Center supports the following languages:

    Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese

    RingCentral Contact Center supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingCentral Contact Center integrates with the following applications:

    Box, Desk.com, Dropbox Business, Microsoft 365, Salesforce Service Cloud, ServiceNow, Zendesk Suite

    RingCentral Contact Center offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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