Upserve Inventory

Upserve Inventory

Online Food Costing & Inventory Management for Restaurants

4.4/5 (203 reviews)

Upserve Inventory Overview

Upserve Inventory is an all in one ordering and inventory management platform designed specifically for restaurants, chains and suppliers. With tools for food & menu costing, online purchasing, smart ordering, inventory tracking, real-time analytics and more, Upserve Inventory helps F&B (food and beverage) outlets and suppliers of all sizes to move away from chaotic, paper-based processes and optimize their back of house operations. The solution serves individual and chain restaurants, bars, bakeries, hotels and other outlets within the hospitality sector, as well as their suppliers.

For companies that order food and beverage supplies on a regular basis, Upserve Inventory provides a solution for streamlining the ordering and inventory management processes. Tasks such as order placement, delivery acceptance and food costing can be automated with the software. For companies that supply food and beverage products to restaurants, We provide an online system for the processing and management of these orders. We share one set of data between suppliers and buyers, ensuring total visibility for both parties and helping to avoid order disputes.

Upserve Inventory integrates with a number of accounting & POS systems enabling real time restaurant inventory management and the quick export of orders. Upserve Inventory has been implemented by over 2000 establishments in 25 countries with customers including Breads Bakery, Aroma espresso bar, and Bubbacue.

Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

Upserve Inventory Reviews

Overall rating
4.4/5
91% positive reviews
127
Excellent
57
Very good
10
Average
2
Poor
7
Terrible

Streamlined and simple POS

Used Daily for 2+ years
Reviewed on 2019/01/25
Review Source: Capterra

Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

Pros

For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

Cons

There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

Response from Upserve

Hi there -

Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction.

Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Greg M.

I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb Review

Used Daily for 2+ years
Reviewed on 2018/10/19
Review Source: Capterra

I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Pros

After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

Cons

I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Response from Upserve

Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Melanie S.

Helps ease day-to-day of small Local Business

Used Daily for 6-12 months
Reviewed on 2019/04/25
Review Source: Capterra

Upserve is so much faster than our old system, as well as much more user-friendly. Anything I can't figure out myself, I can easily chat with a representative and have my question answered within minutes. Our menu is extensive and fully customizable, and this software makes waiting tables a breeze! Honestly, we were hesitant to spend such a seemingly-large chunk of money intitally, but it has been SO worth it. The time and energy saved from not hassling with a stubborn old computer system has bee miraculous! Everything is all in one place and so easy to use- I can't praise this system enough!

Pros

-Overall customizability for modifications and personalization
-Exceptional interactions and support from representatives throughout set-up and for occasional questions
-Constantly improving dynamics and usability
-Development of new features that make the program even more of a "one stop shop" (ie. processing, scheduling staff, inventory, accounting, menu management, etc.)
-Consistent quality and service (software doesn't glitch or freeze, equipment is great quality, and super easy to use)

Cons

-Initial set-up cost was a little intimidating, however well worth it long term
-Merchant pricing was a little difficult to understand, however our representatives walked us through everything
-Would like to automatically receive one monthly summary/billing statement without having to "subscribe" to multiple reports

Response from Upserve

Hi there Melanie - thank you for this review! It's feedback like this that really help us as a company grow, and better understand how we can do better. As always, please don't hesitate to reach out to our Support team, or your Customer Success Manager if you have any questions or feature requests. We're open to any ideas that come our way. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Leandro U.

Breadcrumb is an excellent POS system, but lack security

Used Daily for 2+ years
Reviewed on 2018/09/11
Review Source: Capterra

We are using the POS system in our 4 corporate restaurants and will be migrating the last one in 2 months. We use it for the employees to clock in/out, open checks for the guests, close checks, and receive payments.

It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs.

For any restaurant business, this is a very good system.

Pros

Very friendly interface for any level user, even the back office is pretty easy to deal with.
There is a 24/7 support that you can contact direct from your terminal.
Good rate when compared to other competitors.
The team that works for Breadcrumb is always willing to help.

Cons

User security is not the best deal, any employee can clock in/out without supervisor approval.
There should be more detailed security levels, for example, I do not want my manager to change roles, but if they can manage users they can manage roles as well.
Split Checks should be easier to deal with. Additionally to that you cannot use the same table until the previous check is closed.

Response from Upserve

Hi Leandro, thanks for your review and feedback! We are glad to hear that our interface has been so user friendly for you and your staff. Thanks again for the helpful review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Patrick F.

Small Resort with Small Restaurant and Breadcrumb POS helped mightly

Used Daily for 2+ years
Reviewed on 2018/09/27
Review Source: Capterra

The software is easy to use, intuitive and designed obviously by several successful, former restaurant owners. Features are bountiful, but all times they are open to improvements or additions.

Pros

The tech support provided by Breadcrumb is what I wish all our technology partners (wifi support, social media support, computer tech, customer reservation software) used here at Boulder Creek Lodge could emulate. My experience has been that the tech support is fast, polite, talented knowledgeable of the Breadcrumb software to provide quick and effective tech support.

Cons

Often our resort hosts corporate guests that stay with us over more than just one day. The guest has a desire to "run a tab" over perhaps a month. Right now from what we are told we need to close out every night. It would help us avoid recording restaurant purchases in a note pad and adding then creating a ticket the last day of their stay.

Response from Upserve

Hi Patrick, thanks for the great review! We are happy to hear that our support team has been such an asset to your business. Thanks again for the review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Upserve Inventory Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

Basic: $45/month (billed annually) or $49/month (billed monthly).

Pro: $85/month (billed annually) or $99/month (billed monthly).

Premium / Chain: Contact Upserve for pricing information.

A 30-day money-back guarantee is available.

Upserve Inventory Features

  • Accounting Integration
  • Inventory Management
  • Inventory Tracking
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Electronic Payments
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Search Functionality

Additional information for Upserve Inventory

Key features of Upserve Inventory

  • Accounting integration
  • Customizable pricing
  • Food / menu costing
  • Inventory control
  • Inventory management
  • Inventory replenishment
  • Inventory tracking
  • Kitchen management
  • Menu management
  • Online product catalog
  • Order history
  • POS integration
  • Purchasing management
  • Replenishment orders
  • SSL security
  • Supplier management
  • Supplier onboarding
  • Third party integration
  • Vendor relationship management

Benefits

  • Restaurants can follow up on food and menu costing in real-time, track price fluctuations and ensure maximum profitability from their offering.

  • With Upserve Inventory's third party integrations, restaurant managers can export orders directly to their accounting system and manage their restaurant inventory in real-time.

  • Native mobile apps for iPhone and Android users enable anytime, on the go access to Upserve Inventory.

  • Suppliers can set customized prices and product varieties for each of their customers, who have instant access to these via an online catalog.

  • With Upserve Inventory 's editable live order suggestion, suppliers can suggest products at the buyers' decision-making point, encouraging their engagement.

  • Upserve Inventory's helps suppliers to get paid on time and avoid end-of-month disputes with customers by sharing one set of data between the two parties.

  • Upserve Inventory FAQs

    Below are some frequently asked questions for Upserve Inventory.

    Q. What type of pricing plans does Upserve Inventory offer?

    Upserve Inventory offers the following pricing plans:

    Starting from: US$45,00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $45/month (billed annually) or $49/month (billed monthly).

    Pro: $85/month (billed annually) or $99/month (billed monthly).

    Premium / Chain: Contact Upserve for pricing information.

    A 30-day money-back guarantee is available.

    Q. What are the main features of Upserve Inventory?

    Upserve Inventory offers the following features:

    • Accounting integration
    • Customizable pricing
    • Food / menu costing
    • Inventory control
    • Inventory management
    • Inventory replenishment
    • Inventory tracking
    • Kitchen management
    • Menu management
    • Online product catalog
    • Order history
    • POS integration
    • Purchasing management
    • Replenishment orders
    • SSL security
    • Supplier management
    • Supplier onboarding
    • Third party integration
    • Vendor relationship management

    Q. Who are the typical users of Upserve Inventory?

    Upserve Inventory has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Upserve Inventory support?

    Upserve Inventory supports the following languages:

    English

    Q. What type of pricing plans does Upserve Inventory offer?

    Upserve Inventory has the following pricing plans:

    Subscription

    Q. Does Upserve Inventory support mobile devices?

    Upserve Inventory supports the following devices:

    Android, iPhone

    Q. What other apps does Upserve Inventory integrate with?

    Upserve Inventory integrates with the following applications:

    Clover, KashFlow, KashFlow, Kounta, QuickBooks, QuickBooks Online, Sage Accounting, Square Point of Sale, Upserve POS, Xero

    Q. What level of support does Upserve Inventory offer?

    Upserve Inventory offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials