Workplace by Facebook

Workplace by Facebook

Secure enterprise social networking & communication platform

4.3/5 (419 reviews)

Workplace by Facebook Overview

Workplace by Facebook is an enterprise social networking platform that enables companies to collaborate and communicate instantly and while on the move. The application shares the familiar Facebook aesthetic and offers its recognizable features but is designed to operate completely separately and securely from any personal Facebook account.

Whilst users can create groups for inhouse communication, outside collaboration is also possible with the application's multi-company groups feature. Instantaneous and relevant updates are presented on a personalized News Feed and further to group conversations, users have the option to IM via Work Chat or make live voice and video calls. Workplace by Facebook also has search capabilities with which users can search groups to locate past posts or files.

Workplace by Facebook aims to improve the overall communicative and collaborative experience of users at work. Features such as groups, multi-company groups alongside Work Chat and live video calls are designed to give users instant contact and offer a safe space to generate discussion and share ideas. Workplace by Facebook is also available as a mobile app for Android and iOS users, enabling them to stay connected and updated when out of the office. The immediacy with which users can connect and collaborate intends to inspire productivity as well as keep the entire office thoroughly informed.

Pricing

Starting from
$3/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Workplace by Facebook Reviews

Overall rating
4.3/5
85% positive reviews
225
Excellent
132
Very good
47
Average
11
Poor
4
Terrible

Bizarro Facebook

Used Daily for 6-12 months
Reviewed on 10/8/2018
Review Source: Capterra

What if Facebook was streamlined to essentials and free of excessive fat? That's Workplace.

For a long time Facebook was a leisure outlet on the workplace - the one for wasting time and getting lost in-between tasks. With Workplace the dynamics had flipped and now it is a legitimate productivity tool where you can chat with your colleagues, exchange ideas, drop some stuff and discuss serious matters without distracting yourself to everything else in your newsfeed.

Pros

Workplace combines the best features of Facebook, Slack and Basecamp and makes a case of a private social media application designed for productive communication and not time wasting.
It works really well as a company's general newsfeed and it allows to bond the collective in a more easy-going and informal manner.
On one hand, Workplace is a perfect working environment for human resources - streamlined, self-contained and direct. It really helps to establish solid internal Employer Branding and keep every member of the team on the same page. There are numerous features that allow various temperature checks of the teams via polls, discussions, etc. On the other hand, Workplace is a really good fit for onboarding of the new team members.

Cons

Since this is a Facebook product - there are certain concerns over privacy. When it comes to sharing some sensitive data - actions often proceed in a more trusted environments.
On the other hand, there is just too much of the stuff to do. The novelty of "Facebook but for work" wears off pretty fast and it makes Workplace more of a gimmick tool than an actual productivity tool.
As it often happen with Facebook newsfeed - it might get crowded and cluttered after a while, especially if the activity is relatively high. Aside from project related groups - it is often nothing more than a link dumpster.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

No training needed... everybody knows Facebook!

Used Daily for 2+ years
Reviewed on 7/10/2018
Review Source: Capterra

Facebook for the office (i.e., via Workplace) has helped our company in terms of community and culture building, communication, collaboration, keeping up to date with the happenings across different departments and teams, messaging via direct chat, group chat, audio, video calls... there's a ton of features that make this a really worth it investment for any company big or small.

Pros

Almost everyone (except the rather super senior employees) have been using Facebook social media app... They know how it works, its functionalities, and benefits for keeping in touch with the people that matter to them... now, we have exactly the same app.. for use in the office workplace. Therefore, no training needed. Everyone on-board right away.

Workplace replaced many of our internal apps (repositories, messaging, collaboration portal, etc). We now use workplace for community building, direct and group/project messaging, sharing of files, photos, and updates, audio and video calls, and live streaming of office events (which also serve as a recording device for late viewing).

Everything you love about social Facebook, now available for exclusive work and office use.

Cons

Data security is and will always be a concern for the modern digital man. Although we know that this is a paid service, hence the data is supposed to be private and secure because it is not meant to be used for ads, and what not... Security, especially of recent, is always a big question mark and concern.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

The Facebook app that is meant for work and productivity (not for wasting time)

Used Daily for 2+ years
Reviewed on 8/10/2018
Review Source: Capterra

Facebook as a social platform has matured a lot, with so many features available for communication and collaboration. It's no wonder why billions of people use it. Now, these same features are made available for our professional work. It's fantastic!

Pros

I used Workplace when I volunteered on a project c/o a non-for-profit organization. We used it primarily as a Project Management tool to keep everyone in the loop for project planning, collaboration, execution, monitoring, and getting instant feedback.

I have a personal Facebook account, and Workplace works in exactly the same way. We created Groups for our project teams. From there we could share files, make posts, create a common calendar, etc. What I loved the most is the use of the chat app for IM, voice and video calls. The live streaming is fantastic as well because we were able to cover our event, stream it live and keep a recording of it for future use.

Cons

For some of my teammates, they did not want the idea of having to maintain and look at two accounts (one personal/social and the other for work). Not sure if there is a way to connect the two accounts so that some of the posts/etc may be in sync.

The mobile app is a bit clunky and updates quite often. I hope they create a "Lite" version similar to the Facebook app (esp for lighter data consumption and light on the smartphone requirements).

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

Facebook for the office!

Used Daily for 1+ year
Reviewed on 4/2/2018
Review Source: Capterra

All the features of a personal Facebook account are now available for office use!

Communication - best for instant messaging, voice and video calls, even live-streaming of our events. Company-wide announcements are now easy to post and even track who's viewed each post. Notifications via email are also helpful to remind 'inactive' people to log-in to Workplace and keep updated via posts and their wall.

Collaboration - we can easily create groups as shared workspaces for project work.

Culture-building - since we used this app, we experienced an increase in employee engagement. People started sharing all kinds of stuff (mostly work related, but sometimes even non-work-related like outings, birthdays, etc).

Pros

Workplace is like a clone of Facebook. And since almost everyone in the office has a personal Facebook account, there is very little (to none) on-boarding needed to deploy this app into our entire organization.

We are a non-profit organization and so the best part of this is that Facebook offered this product to us Free of charge!

All the features of Facebook work great for office use (e.g., creating groups, instant messaging, video and calls, sharing pictures, videos and files)

Workplace also allows us to connect with external vendors who have Workplace in their companies. Works great for project implementations.

Cons

This is cloud-based and all data is stored on Facebook servers in the cloud. If you are wary of Data Privacy, just make sure to review the privacy notice, and terms of use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

My company used Facebook Workplace for a bit before we switched over to Slack + Basecamp.

Used Daily for 6-12 months
Reviewed on 5/9/2018
Review Source: Capterra

Pros

The Workplace features and functionalities are what I like best because they're more unique than other programs. I've used Slack which I've seen vastly improve company communication (in terms of speediness + efficiency) and company culture (due to GIFs and groups)... I've used Basecamp which has incredibly improved project management + clarity. Workplace, though, is specifically good for onboarding and training. I love the poll feature, too, and I haven't seen that used in other programs. However, the poll feature should be used for strictly non-emotional topics. I've used it to get my team to choose a preference in a date or a time or a food option. It shouldn't be used for diverse or political topics.

Run polls in Groups to get a quick pulse on company issues
Use Workplace Chat bots to make payroll, benefits or onboarding processes quicker and easier
Share Live Videos, webinars and articles for more efficient training
Connect new hires to the team (and each other) using Multi-Company Groups
Recognise employees quickly and easily in News Feed with a simple Reaction or even a GIF

Cons

I think because Workplace is a Facebook product companies are less likely to invest in it for company culture / communication due to Facebook's social media nature which doesn't scream 'productivity' to corporate higher-ups. Also, the data security issues happening right now al make companies trust Facebook less especially because Workplace is for business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Workplace by Facebook Pricing

Starting from
$3/month
Pricing options
Free Trial
Free
Subscription
Value for money

Standard: $0 - Free

Premium: $3 per active user / month
Up to 1k monthly active users

Premium: $2 per active user / month
1,001 - 10k monthly active users

Premium: $1 per active user / month
10,001+ monthly active users

Free for Non-Profits and Educational Institutions

Workplace by Facebook Features

  • API
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Document Storage
  • Projections
  • SSL Security
  • Third Party Integration

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Communication Management
  • Customizable Branding
  • Document Management
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Search Functionality

Additional information for Workplace by Facebook

Key features of Workplace by Facebook

  • 1:1 support for administrators
  • File, photo & video storage
  • File, photo and video storage
  • Full text search
  • Live video streaming
  • Mobile alerts
  • Mobile applications (iOS & Android)
  • Monitoring tools for IT teams
  • Multi-company groups
  • News feed updates
  • Personalized profiles
  • Secure collaboration between companies
  • Single-sign on (SSO)
  • Team & project groups
  • Work chat

Benefits

  • Workplace by Facebook allows users to create in-company groups as well as multi-company groups, providing the tools for successful communication and collaboration.

  • The personalized News Feed displays the most relevant and prescient information and updates it in real-time, ensuring the user is on top of all projects.

  • Users can make voice and video calls plus stream live experiences, serving to enhance communication lines as well as boost team spirit.

  • Work Chat is an instant message feature that improves the speed and ease of communication between colleagues, aiming to increase productivity.

  • Workplace by Facebook is available to download as a mobile application on iOS and Android so users can stay connected and informed while on the move.

  • Workplace by Facebook FAQs

    Below are some frequently asked questions for Workplace by Facebook.

    Q. What type of pricing plans does Workplace by Facebook offer?

    Workplace by Facebook offers the following pricing plans:

    Starting from: $3/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Standard: $0 - Free

    Premium: $3 per active user / month
    Up to 1k monthly active users

    Premium: $2 per active user / month
    1,001 - 10k monthly active users

    Premium: $1 per active user / month
    10,001+ monthly active users

    Free for Non-Profits and Educational Institutions

    Q. What are the main features of Workplace by Facebook?

    Workplace by Facebook offers the following features:

    • 1:1 support for administrators
    • File, photo & video storage
    • File, photo and video storage
    • Full text search
    • Live video streaming
    • Mobile alerts
    • Mobile applications (iOS & Android)
    • Monitoring tools for IT teams
    • Multi-company groups
    • News feed updates
    • Personalized profiles
    • Secure collaboration between companies
    • Single-sign on (SSO)
    • Team & project groups
    • Work chat

    Q. Who are the typical users of Workplace by Facebook?

    Workplace by Facebook has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Workplace by Facebook support?

    Workplace by Facebook supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Workplace by Facebook offer?

    Workplace by Facebook has the following pricing plans:

    Free, Subscription

    Q. Does Workplace by Facebook support mobile devices?

    Workplace by Facebook supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Workplace by Facebook integrate with?

    Workplace by Facebook integrates with the following applications:

    Dropbox, Hippo Video, HubSpot CRM, HubSpot Marketing, InstaSupply, OneLogin, Recognize, Sideways 6, SuperSaaS, Workato

    Q. What level of support does Workplace by Facebook offer?

    Workplace by Facebook offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support