Oneserve

Field service management optimized for mobile workforces

4,5 /5 (6 reviews) Write a Review!

Oneserve Overview

What is Oneserve?

Oneserve is an award winning field service management software solution that has been built for clients, by clients. As such, Oneserve brings a fresh approach to workforce planning, service delivery and performance management. Through one system, Oneserve enables organisations to intelligently schedule jobs, record and share information, reorder parts, evidence work and monitor performance.

Oneserve’s comprehensive field service management software unites back office teams, mobile workers and subcontractors, providing them with the tools and knowledge they need to work smarter. It’s intuitive self-service functionality enables clients to adapt the software themselves to their own requirements, saving them both time and money. As such, Oneserve has a proven track record in increasing efficiencies with client-partners consistently see efficiency improvements of between 25% - 60%.

Oneserve’s SaaS principles mean it aims to provide robust, flexible and intuitive software that facilitates on-going improvements for businesses needing to manage the complexities of a mobile workforce. As such, the software offers a range of features including: customisable workflows, intelligent scheduling, parts and stock management and customisable reporting.

In summary, Oneserve is a field service management system that is powerful, easy to use, simple to configure and quick to implement.

Oneserve Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Oneserve Features

Devices
Business size
S M L
Markets
United Kingdom
Supported Languages
English

Media

Schedule the right engineer, with the necessary materials and skills for the job
Actionable insights empower entire teams
View insightful reports and statistics
View revenue scorecards and breakdowns
Get immediate access to all cost data
Manage all contractors, engineering jobs, contracts and invoices from a single system
Book and schedule jobs and send appointments straight to the field engineer
Set up forms and surveys that are accessible from any mobile device
Oneserve video Oneserve screenshot: Schedule the right engineer, with the necessary materials and skills for the job Oneserve screenshot: Actionable insights empower entire teams Oneserve screenshot: View insightful reports and statistics Oneserve screenshot: View revenue scorecards and breakdowns Oneserve screenshot: Get immediate access to all cost data Oneserve screenshot: Manage all contractors, engineering jobs, contracts and invoices from a single system Oneserve screenshot: Book and schedule jobs and send appointments straight to the field engineer Oneserve screenshot: Set up forms and surveys that are accessible from any mobile device

Oneserve Reviews

Oneserve Reviews

Overall rating
4,5
/
5
Excellent
3

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,5
Features
3,5
Ease of Use
4,7
Customer Support
4,2
100% recommended this app
Verified Reviewer

Very professional management system.


Adrian P.

VG! Does what it says on the tin.


Alex W.

Good operational product which is easy for all to use

Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.


Liam H.

Intuative and clear.

It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.


David M.

Oneserve Scheduling and Appointment System for In House Repairs Team

A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.
Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.


Verified Reviewer
Industry: Facilities Services
Company size: 11-50 Employees

Very professional management system.

Used Daily for 6-12 months
Reviewed on 2018/03/05
Review Source: Capterra

Pros

Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

Cons

The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

Response from Oneserve

Hello,

Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve!

I understand you are now using the client portal so we hope this is working well for you now too.

Thank You again for your review!

Kind Regards,
The Oneserve Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Adrian P.
Industry: Construction
Company size: 11-50 Employees

VG! Does what it says on the tin.

Used Daily for 6-12 months
Reviewed on 2018/03/15
Review Source: Capterra

Pros

Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

Cons

Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

Response from Oneserve

Hello Adrian,

Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us.

Kind Regards,
The Oneserve Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Alex W.

Good operational product which is easy for all to use

Reviewed on 2015/08/21
Review Source: Capterra

Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Rating breakdown

Ease of Use
Customer Support

Liam H.

Intuative and clear.

Reviewed on 2015/08/20
Review Source: Capterra

It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

Rating breakdown

Ease of Use
Customer Support

David M.

Oneserve Scheduling and Appointment System for In House Repairs Team

Reviewed on 2015/08/10
Review Source: Capterra

A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.
Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

Rating breakdown

Ease of Use
Customer Support

User recommendation
8,5/10
Based on 6 user ratings
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Oneserve Pricing

Oneserve Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,5/5
Based on 6 user ratings
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Oneserve Features

Oneserve Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,5/5
Based on 6 user ratings
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Categories

Additional information for Oneserve

Additional information for Oneserve

Key features of Oneserve

  • Actionable insights
  • Analytics and finance
  • Appointment scheduling
  • Asset management
  • Asset tracking
  • Assets and locations
  • Billing
  • Business process control
  • Collaborative platform
  • Commercial properties
  • Contract management
  • Customer management
  • Customizable reporting
  • Dispatch management
  • Electronic signature
  • Employee location tracking
  • Equipment management
  • Forms and surveys
  • Mobile workforce control
  • Mobile working
  • Notifications
  • Parts and stock
  • Planning calendar
  • Preventive maintenance
  • Purchasing
  • Quotes / estimates
  • Residential properties
  • Resource management
  • Resource scheduling
  • Schedule adherence
  • Scheduling
  • Self build
  • Service history tracking
  • Shift scheduling
  • Task management
  • Technician management
  • Workflow management

Benefits

  • Oneserve users can get clear visibility of their financial and operational performance with real-time financial analytics.

  • Front line teams are provided with complete visibility of their day, directly via their mobile device, online or offline.

  • Accurate billing features provide immediate access to important data, enabling users to invoice more efficiently from within a single location.

  • Oneserve's accessible customer data features enables real-time progress updates and electronic audit trails.

  • Users can manage all parts, stock and inventory suppliers, as well as get real-time parts information for accurate monitoring and tracking.

  • Oneserve FAQs

    Oneserve FAQs

    Below are some frequently asked questions for Oneserve.

    Q. What type of pricing plans does Oneserve offer?

    Oneserve offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of Oneserve?

    Oneserve offers the following features:

    • Actionable insights
    • Analytics and finance
    • Appointment scheduling
    • Asset management
    • Asset tracking
    • Assets and locations
    • Billing
    • Business process control
    • Collaborative platform
    • Commercial properties
    • Contract management
    • Customer management
    • Customizable reporting
    • Dispatch management
    • Electronic signature
    • Employee location tracking
    • Equipment management
    • Forms and surveys
    • Mobile workforce control
    • Mobile working
    • Notifications
    • Parts and stock
    • Planning calendar
    • Preventive maintenance
    • Purchasing
    • Quotes / estimates
    • Residential properties
    • Resource management
    • Resource scheduling
    • Schedule adherence
    • Scheduling
    • Self build
    • Service history tracking
    • Shift scheduling
    • Task management
    • Technician management
    • Workflow management

    Q. Who are the typical users of Oneserve?

    Oneserve has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Oneserve support?

    Oneserve supports the following languages:

    English

    Q. What type of pricing plans does Oneserve offer?

    Oneserve has the following pricing plans:

    Subscription

    Q. Does Oneserve support mobile devices?

    Oneserve supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Oneserve integrate with?

    We do not have any information about what integrations Oneserve has

    Q. What level of support does Oneserve offer?

    Oneserve offers the following support options:

    Online Support, Phone Support, Video Tutorials