Oneserve

Field service management optimized for mobile workforces

About Oneserve

Oneserve is an award winning field service management software solution that has been built for clients, by clients. As such, Oneserve brings a fresh approach to workforce planning, service delivery and performance management. Through one system, Oneserve enables organisations to intelligently schedule jobs, record and share information, reorder parts, evidence work and monitor performance.

Oneserve’s comprehensive software unites your back office teams, mobile workers and subcontractors, providing them with the tools and knowledge they need to work smarter. It’s intuitive self-service functionality enables clients to adapt the software themselves to their own requirements, saving them both time and money. As such, Oneserve has a proven track record in increasing efficiencies with client-partners consistently see efficiency improvements of between 25% - 60%.

Oneserve’s SaaS principles mean it aims to provide robust, flexible and intuitive software that facilitates on-going improvements for businesses needing to manage the complexities of a mobile workforce. As such, the software offers a range of features including: customisable workflows, intelligent scheduling, parts and stock management and customisable reporting.

In summary, Oneserve is a job management solution that is powerful, easy to use, simple to configure and quick to implement.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Oneserve

Key benefits of Oneserve

  • Oneserve users can get clear visibility of their financial and operational performance with real-time financial analytics.

  • Front line teams are provided with complete visibility of their day, directly via their mobile device, online or offline.

  • Accurate billing features provide immediate access to important data, enabling users to invoice more efficiently from within a single location.

  • Oneserve's accessible customer data features enables real-time progress updates and electronic audit trails.

  • Users can manage all parts, stock and inventory suppliers, as well as get real-time parts information for accurate monitoring and tracking.

  • Devices

    Business size

    S M L

    Markets

    United Kingdom

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Oneserve

    Images

    Oneserve Software - Manage all contractors, engineering jobs, contracts and invoices from a single system
    Oneserve Software - Schedule the right engineer, with the necessary materials and skills for the job
    Oneserve Software - Book and schedule jobs and send appointments straight to the field engineer
    Oneserve Software - Actionable insights empower entire teams
    Oneserve Software - View insightful reports and statistics
    Oneserve Software - View revenue scorecards and breakdowns
    Oneserve Software - Get immediate access to all cost data
    Oneserve Software - Set up forms and surveys that are accessible from any mobile device
    View 9 more
    Oneserve video
    Oneserve Software - Manage all contractors, engineering jobs, contracts and invoices from a single system Oneserve Software - Schedule the right engineer, with the necessary materials and skills for the job Oneserve Software - Book and schedule jobs and send appointments straight to the field engineer Oneserve Software - Actionable insights empower entire teams Oneserve Software - View insightful reports and statistics Oneserve Software - View revenue scorecards and breakdowns Oneserve Software - Get immediate access to all cost data Oneserve Software - Set up forms and surveys that are accessible from any mobile device

    Features

    Total features of Oneserve: 51

    • Alerts/Notifications
    • Asset Tracking
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Billing & Invoicing
    • Budgeting/Forecasting
    • Calendar Management
    • Commercial Properties
    • Contact Database
    • Contract/License Management
    • Contractor Management
    • Customer Database
    • Customizable Forms
    • Customizable Reports
    • Dispatch Management
    • Electronic Signature
    • Employee Database
    • Employee Scheduling
    • Employee Time Tracking
    • Estimating
    • File Storage
    • GPS
    • Historical Reporting
    • Inventory Control
    • Inventory Management
    • Job Management
    • Key & Lock Management
    • Labor Forecasting
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Online Time Clock
    • Payment Collection in the Field
    • Performance Management
    • Preventive Maintenance
    • Quotes/Estimates
    • Real-time Updates
    • Reporting/Analytics
    • Residential Properties
    • Routing
    • Scheduling
    • Service History
    • Task Scheduling
    • Technician Management
    • Time & Attendance
    • Variable Workforce
    • Warranty Tracking
    • Work Order Management
    • Workflow Management

    Alternatives

    JobLogic

    4,5
    #1 Alternative to Oneserve
    Joblogic is a cloud-based field service management solution which allows you to connect your back office, mobile...

    BigChange

    4,6
    #2 Alternative to Oneserve
    BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other...

    Jobber

    4,5
    #3 Alternative to Oneserve
    Jobber’s powerful software is perfect for home services businesses. Keep jobs on track and provide a seamless customer...

    FieldEquip

    0
    #4 Alternative to Oneserve
    FieldEquip is a field service management system designed to help businesses in oil, eCommerce, and packaging industries...

    Reviews

    Overall rating

    4,6 /5
    (7)
    Value for Money
    4,7/5
    Features
    4/5
    Ease of Use
    4,7/5
    Customer Support
    4,3/5

    Already have Oneserve?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7
    Frank Y.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The excellent management system in the world.

    Reviewed on 2021/07/14

    It is exceptional and it comes with a lot of features which are easy to use and customize.

    It is exceptional and it comes with a lot of features which are easy to use and customize.

    Pros

    The exceptional future proofs the solution within the organization. Very simple for every user to use and customize.

    Cons

    We couldn't have access to the client portal after our team bought the software.

    Verified Reviewer
    Overall rating
    • Industry: Facilities Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Very professional management system.

    Reviewed on 2018/03/05

    Pros

    Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

    Cons

    The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

    Response from Oneserve

    Hello,

    Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve!

    I understand you are now using the client portal so we hope this is working well for you now too.

    Thank You again for your review!

    Kind Regards,
    The Oneserve Team

    Alex W.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Good operational product which is easy for all to use

    Reviewed on 2015/08/21

    Oneserve is an easy product to learn and use which means staff at all levels are able to learn the...

    Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
    The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
    The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

    Adrian P.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    VG! Does what it says on the tin.

    Reviewed on 2018/03/15

    Pros

    Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

    Cons

    Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

    Response from Oneserve

    Hello Adrian,

    Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us.

    Kind Regards,
    The Oneserve Team

    Liam H.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Intuative and clear.

    Reviewed on 2015/08/20

    It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is...

    It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

    Showing 5 reviews of 7 Read all reviews

    Oneserve FAQs

    Below are some frequently asked questions for Oneserve.

    Oneserve offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Oneserve has the following typical customers:

    11-50, 51-200, 201-500, 501-1 000, 1 001+

    Oneserve supports the following languages:

    English

    Oneserve supports the following devices:

    Android (Mobile), iPhone (Mobile)

    We do not have any information about what integrations Oneserve has

    Oneserve offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

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