Clear Spider

Clear Spider

Cloud based inventory, warehouse & shipping management

4.5/5 (27 reviews)

Clear Spider Overview

Clear Spider is a cloud based inventory, orderand& shipping management solution for mid-sized businesses and large multinational enterprises. The solution is particularly suited to businesses with complex inventory requirements and specific industry needs.

Clear Spider solutions are cloud-based and collaborative, enabling multiple users from various organizations to view and manage inventory located around the world. Features of the software include: VMI (vendor managed inventory) / CMI (customer managed inventory); order, production, warehouse and shipping management; RMA (return material authorization ); and integration.

Clear Spider provides inventory managers with real-time visibility on inventory levels and status, highlighting inventory shortages immediately so that they can be addressed quickly. The software instantly creates purchase orders when inventory stock reaches a predetermined minimum level or 'reorder point'. This automatic inventory replenishment helps inventory managers to spend less time calculating what needs ordering.

Clear Spider enables the categorization of inventory products by name, description, and group. Additional product reference fields can also be added, e.g. a clothing manufacturer can create additional reference fields to sort inventory by size, color, etc.

Reporting and analytics features enable the creation of analyses, graphs and charts for month-to-month and year-on-year comparison. Users can generate reports on invoices, billing histories, inventory valuation, inventory summary & totals, PO history, transactions, pick & pack lists, and more.

Customers and suppliers can be given custom permission user IDs with which to access the self-serve system. With daily backups and bank-level security to encrypt and secure data, Clear Spider keeps customer information safe and protected. Clear Spider is trusted by over 100,000 companies including Honda, Nestle and CocaCola.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Clear Spider Reviews

Overall rating
4.5/5
96% positive reviews
15
Excellent
11
Very good
1
Average
0
Poor
0
Terrible
Shahid Z.

Excellent Customer Service. Anytime there was an issue, the response was immediate. Good Training.

Used Daily for 2+ years
Reviewed on 2017/08/23
Review Source: Capterra

- Able to organize the Raw Material warehouse
- Streamline the Inventory Management Processes and Procedure
- Accurate Raw Material Reporting
- Issue and Receive Raw Material accurately and easily
- Labeling of Product

Pros

Clear Spider is a simple Inventory Management Application. Comprehensive, easy to use and very well organized Tool. It has many features, that are available if needed. For example you can generate, manage and administer POs both for receiving and issuing material.
A lots of inventory reports, which are easy to create and extract to different formats i.e. excel, pdf
It has the ability to track the material by multiple criteria such as location, bins, Product Codes and Type Etc.
It cab be used for Future planning and forecasting material requirement.
Clear Spider has a feature to Audit the transactions in multiple ways such as by type, users Etc.
It has the ability to generate Bar Coded Labels
Clear Spider ahs full blown Physical Inventory and Cycle Count feature, which has reduced our physical inventory time in half.
It has a provision to email POs, Orders, Reports
Very user friendly, Easy to administer. Excellent Security
There are lots of templates that are available for generation of reports
Configuration of the system is easy.
It is a cloud based system and Clear Spider has managed it very well as far as the Company data security is concerned.
It keeps the History of transactions, which can extracted.
In short it is simple, short, easy to use, well managed and comprehensive application for Inventory Management.

Cons

To generate new functionality and queries, which may be very simple in nature, you need to contact Clear Spider Technical Support.
Clear Spider is being used in a limited role in our company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David G.

Clear Spider has created massive efficiencies and savings for my customers.

Used Daily for 2+ years
Reviewed on 2017/08/14
Review Source: Capterra

CSI has created many efficiencies in our inventory management - most pertain to making inventory data digital and accessible across the company. The User/Company/Program relationship has been very important in our business because various business groups need ways to segregate their data from others. The order processes and to-do list assignments have created individual accountability in workflows where there was none before. The ability to heavily customize reporting features has allowed us to produce very specific (and valuable) reports to identify surpluses, compare performance of vendors to one another, easily compare pricing between suppliers and make informed decisions about our business that we simply didn't have the data available to make before. All of these elements equate to doing more work in less time and capitalizing on time and money savings that were otherwise unmanageable.

Pros

Clear Spider provides a deeply detailed and configurable inventory solution but allows the flexibility to use as much or as little as needed. This means that we can benefit from one product to manage something as simple as a department supply closet to a complicated parts management and procurement system for company assets. If the functionality you're looking for doesn't exist already, niche solutions can be designed and implemented to fit very specific business needs. Despite the high level of configurability, CSI is also the most stable application that I support.
Most importantly for our business, the level of customer service is outstanding. As an analyst that supports several applications for my company, I dread calling tech support for some applications and being met with endless automated answering services and then waiting several days for a response to an issue. My support contact at Clear Spider is one call away and works closely with me to maintain an understanding of my specific business needs.

Cons

The most negative feedback I get about CSI is related to the UI. Many of my customers use web applications with flashy graphics and animations, and some simply notice the difference between CSI and other applications that take advantage of updated CSS stylings / plugins. What people like about the UI is that once they've learned how a page works, most other pages follow suit (query parameters near the top of the page, a display button and results below). My customers are also interested in workflow graphics / animations showing them where an order is the in workflow process.
One drawback for customers has also been the learning curve when they're first exposed CSI. It's difficult for people to understand the relationship between items, transactions and orderlines at first. There are also many cases in which our users only need to use a fraction of the functionality provided (many of the configurable elements of an item are unused) and they wish they could permanently hide areas that are unused, such as unit of measure.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David Q.

Using Clear Spider has allowed my organization to better manage our inventory and grow our business.

Used Daily for 2+ years
Reviewed on 2017/08/18
Review Source: Capterra

Increased the number of outbound shipments by 42% in the first year. Greater inventory accuracy and visibility. The real-time changes to inventory means I can better informed decision related to my business. The addition/ creation of an on-line order portal greatly reduced the number of man hours we have had to devote to internal order processing and an increase in customer satisfaction.

Pros

The system is easy to use and has more features than we need. The tech support people are superb. Integration/ interfacing with other systems is easily handled by back end support. Partnering with Clear Spider means that my organization could move away from a very linear outbound order process, and serving only one customer at a time, to handling multiple customers and orders at the same time.

Cons

The one major downside to the software is the lack of user customization. Users can not create their own reports or change the layout of views. The flip side to this is that the Clear Spider team can create just about any report that you need. The lack of flexibility is the one knock on the system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Matthew D.

Love the system. Easy to use and facilitates more efficient and effective planning with customers.

Used Daily for 2+ years
Reviewed on 2017/08/24
Review Source: Capterra

Pros

The fact that it is web based is my favorite feature of the software. This allows my customers (who have access to their own inventory) to see the same things I see when we're planning for future projects. Having photos for them to view is also a nice touch. From an administrator's standpoint, the ease with which inventory is added to the system is definitely a major plus. Inventory comes in and out of our warehouse every day so simplicity of use makes it easier for me to do my job and keep inventory updated daily.

Cons

There have been occasional issues with adding items to inventory and fields populating correctly. I believe these issues had to do with initial uploading our product from different inventory software. However, when these issues arose in the past, they were quickly handled by the support team at Clear Spider.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Trevor B.

The software/scanner capability is top notch. The day to day support is excellent.

Used Daily for 2+ years
Reviewed on 2017/08/10
Review Source: Capterra

Customization capability with an off the shelve product. Leverage to create additional value over our previous software provider. From a software and transactional purpose we can offer

Pros

The ability to create adapters and attributes allow us to customize the software and customer setups to meet our business needs. Having customer & supplier modules allow us to leverage the value in our services.

Cons

The menus and user friendliness of the site could use some improvement and it is being worked on. In our business, we have a large variety of pc skills with our users and training requires us to create clear work instructions to avoid support calls. Clear work instructions on the new Android/IOS scanners would be beneficial

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Clear Spider Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Our pricing structure is broken into 3 different packages based on the size of your organization:
- Basic Plan: (Up to 10 users and 10 locations)
- Premium Plan: (Up to 250 users and 250 locations)
- Ultimate Plan: (250+ users and locations)
To see a full list of pricing schemes and associated features, please visit our website at https://www.clearspider.com/pricing/.

Clear Spider Features

  • Custom Fields
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Monitoring
  • Real Time Data

Additional information for Clear Spider

Key features of Clear Spider

  • Automated billing
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Barcodes & RFID scanning
  • Consignment inventory
  • Customizable branding
  • Customizable invoice templates
  • Fulfillment & replenishment
  • Highly customizable
  • Inventory control
  • Inventory forecasting
  • Inventory optimization
  • Inventory replenishment
  • Inventory tracking
  • Invoice & billing
  • Invoices
  • Kitting & light manufacturing
  • Lot control & shelf life
  • Mobile inventory management
  • Order tracking
  • Replenishment orders
  • Reporting & statistics
  • Reports & analytics
  • Retail inventory management
  • Return material authorization
  • Seamless integration
  • Serial number tracking
  • Serialized inventory
  • Third party integration
  • Vendor managed inventory

Benefits

  • As a cloud based system, Clear Spider is accessible from anywhere with an internet connection. No installation is necessary, there are no system delays, and all software updates are made remotely.

  • Clear Spider integrates with a selection of CRM, ERP and accounting applications.

  • Both the design and functionality of Clear Spider can be customized. Its backend can be molded to mirror unique business workflows and adapted to meet changing business needs.

  • Automated order creation and re-ordering is based on consumption, orders, and predetermined minimum and maximum quantities. Clear Spider can automatically generate purchase orders (POs) when stock levels falls to a predetermined minimum amount.

  • The Clear Spider mobile app - available for iPhone, iPad and Android users - enables on-the-go inventory management with features for item scanning, a to-do list, transaction history, offline access, and more.

  • Clear Spider's security set up can be tailored to suit business-specific requirements. The software uses banking standard 256-bit SSL encryption to keep data secure and backup are performed daily.

  • Clear Spider's reports and analytics enable the creation of graphs, charts, detailed analyses as well as month-to-month and year-on-year comparisons.

  • Clear Spider FAQs

    Below are some frequently asked questions for Clear Spider.

    Q. What type of pricing plans does Clear Spider offer?

    Clear Spider offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Our pricing structure is broken into 3 different packages based on the size of your organization:
    - Basic Plan: (Up to 10 users and 10 locations)
    - Premium Plan: (Up to 250 users and 250 locations)
    - Ultimate Plan: (250+ users and locations)
    To see a full list of pricing schemes and associated features, please visit our website at https://www.clearspider.com/pricing/.

    Q. What are the main features of Clear Spider?

    Clear Spider offers the following features:

    • Automated billing
    • Barcode printing
    • Barcode scanning
    • Barcode support
    • Barcodes & RFID scanning
    • Consignment inventory
    • Customizable branding
    • Customizable invoice templates
    • Fulfillment & replenishment
    • Highly customizable
    • Inventory control
    • Inventory forecasting
    • Inventory optimization
    • Inventory replenishment
    • Inventory tracking
    • Invoice & billing
    • Invoices
    • Kitting & light manufacturing
    • Lot control & shelf life
    • Mobile inventory management
    • Order tracking
    • Replenishment orders
    • Reporting & statistics
    • Reports & analytics
    • Retail inventory management
    • Return material authorization
    • Seamless integration
    • Serial number tracking
    • Serialized inventory
    • Third party integration
    • Vendor managed inventory

    Q. Who are the typical users of Clear Spider?

    Clear Spider has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Clear Spider support?

    Clear Spider supports the following languages:

    English

    Q. What type of pricing plans does Clear Spider offer?

    Clear Spider has the following pricing plans:

    Subscription

    Q. Does Clear Spider support mobile devices?

    Clear Spider supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Clear Spider integrate with?

    Clear Spider integrates with the following applications:

    BigCommerce, Brightpearl, Epicor Financial Management, Epicor Manufacturing Express Edition, FreshBooks, NetSuite, Oracle Eloqua, Sage Intacct, Shopify, SugarCRM

    Q. What level of support does Clear Spider offer?

    Clear Spider offers the following support options:

    FAQs, Phone Support