Clear Spider

About Clear Spider
Clear Spider is a cloud based inventory, orderand& shipping management solution for mid-sized businesses and large multinational enterprises. The solution is particularly suited to businesses with complex inventory requirements and specific industry needs.
Clear Spider solutions are cloud-based and collaborative, enabling multiple users from various organizations to view and manage inventory located around the world. Features of the software include: VMI (vendor managed inventory) / CMI (customer managed inventory); order, production, warehouse and shipping management; RMA (return material authorization ); and integration.
Clear Spider provides inventory managers with real-time visibility on inventory levels and status, highlighting inventory shortages immediately so that they can be addressed quickly. The software instantly creates purchase orders when inventory stock reaches a predetermined minimum level or 'reorder point'. This automatic inventory replenishment helps inventory managers to spend less time calculating what needs ordering.
Clear Spider enables the categorization of inventory products by name, description, and group. Additional product reference fields can also be added, e.g. a clothing manufacturer can create additional reference fields to sort inventory by size, color, etc.
Reporting and analytics features enable the creation of analyses, graphs and charts for month-to-month and year-on-year comparison. Users can generate reports on invoices, billing histories, inventory valuation, inventory summary & totals, PO history, transactions, pick & pack lists, and more.
Customers and suppliers can be given custom permission user IDs with which to access the self-serve system. With daily backups and bank-level security to encrypt and secure data, Clear Spider keeps customer information safe and protected. Clear Spider is trusted by over 100,000 companies including Honda, Nestle and CocaCola.
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- Industry: Gambling & Casinos
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good service in every way
Reviewed on 2024/01/27
You can track each order that goes out and manage a well-organized inventory to have everything...
You can track each order that goes out and manage a well-organized inventory to have everything clearer in real time and also increase efficiency.
Pros
It has been a whole set of good tools that has allowed for clearer inventory control with its useful functions that have everything on a single platform, it has facilitated order management and inventory tracking, having a clear order of numbers to go tracking
Cons
In general, I like everything, there is nothing to dislike, they have provided an excellent, very complete service, there is nothing to improve
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clear Spider has created massive efficiencies and savings for my customers.
Reviewed on 2017/08/14
CSI has created many efficiencies in our inventory management - most pertain to making inventory...
CSI has created many efficiencies in our inventory management - most pertain to making inventory data digital and accessible across the company. The User/Company/Program relationship has been very important in our business because various business groups need ways to segregate their data from others. The order processes and to-do list assignments have created individual accountability in workflows where there was none before. The ability to heavily customize reporting features has allowed us to produce very specific (and valuable) reports to identify surpluses, compare performance of vendors to one another, easily compare pricing between suppliers and make informed decisions about our business that we simply didn't have the data available to make before. All of these elements equate to doing more work in less time and capitalizing on time and money savings that were otherwise unmanageable.
Pros
Clear Spider provides a deeply detailed and configurable inventory solution but allows the flexibility to use as much or as little as needed. This means that we can benefit from one product to manage something as simple as a department supply closet to a complicated parts management and procurement system for company assets. If the functionality you're looking for doesn't exist already, niche solutions can be designed and implemented to fit very specific business needs. Despite the high level of configurability, CSI is also the most stable application that I support.
Most importantly for our business, the level of customer service is outstanding. As an analyst that supports several applications for my company, I dread calling tech support for some applications and being met with endless automated answering services and then waiting several days for a response to an issue. My support contact at Clear Spider is one call away and works closely with me to maintain an understanding of my specific business needs.
Cons
The most negative feedback I get about CSI is related to the UI. Many of my customers use web applications with flashy graphics and animations, and some simply notice the difference between CSI and other applications that take advantage of updated CSS stylings / plugins. What people like about the UI is that once they've learned how a page works, most other pages follow suit (query parameters near the top of the page, a display button and results below). My customers are also interested in workflow graphics / animations showing them where an order is the in workflow process.
One drawback for customers has also been the learning curve when they're first exposed CSI. It's difficult for people to understand the relationship between items, transactions and orderlines at first. There are also many cases in which our users only need to use a fraction of the functionality provided (many of the configurable elements of an item are unused) and they wish they could permanently hide areas that are unused, such as unit of measure.
- Used Weekly for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
The staff at Clear Spider have always been extremely responsive and willing to assist.
Reviewed on 2017/08/28
Pros
I appreciate how responsive the staff is to answering questions, providing support, and has a willingness to develop customized solutions whenever feasible. Uploading is simple, once you understand the specific process to do it.
Cons
The system does feel somewhat antiquated in comparison to some other systems. It also has some weird limitations, such as only being to automatically send a system generated PO to one vendor email address, rather than multiple ones.
- Industry: Furniture
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Customer Service. Anytime there was an issue, the response was immediate. Good...
Reviewed on 2017/08/23
- Able to organize the Raw Material warehouse
- Streamline the Inventory Management Processes and...
- Able to organize the Raw Material warehouse
- Streamline the Inventory Management Processes and Procedure
- Accurate Raw Material Reporting
- Issue and Receive Raw Material accurately and easily
- Labeling of Product
Pros
Clear Spider is a simple Inventory Management Application. Comprehensive, easy to use and very well organized Tool. It has many features, that are available if needed. For example you can generate, manage and administer POs both for receiving and issuing material.
A lots of inventory reports, which are easy to create and extract to different formats i.e. excel, pdf
It has the ability to track the material by multiple criteria such as location, bins, Product Codes and Type Etc.
It cab be used for Future planning and forecasting material requirement.
Clear Spider has a feature to Audit the transactions in multiple ways such as by type, users Etc.
It has the ability to generate Bar Coded Labels
Clear Spider ahs full blown Physical Inventory and Cycle Count feature, which has reduced our physical inventory time in half.
It has a provision to email POs, Orders, Reports
Very user friendly, Easy to administer. Excellent Security
There are lots of templates that are available for generation of reports
Configuration of the system is easy.
It is a cloud based system and Clear Spider has managed it very well as far as the Company data security is concerned.
It keeps the History of transactions, which can extracted.
In short it is simple, short, easy to use, well managed and comprehensive application for Inventory Management.
Cons
To generate new functionality and queries, which may be very simple in nature, you need to contact Clear Spider Technical Support.
Clear Spider is being used in a limited role in our company.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Using Clear Spider has allowed my organization to better manage our inventory and grow our...
Reviewed on 2017/08/18
Increased the number of outbound shipments by 42% in the first year. Greater inventory accuracy and...
Increased the number of outbound shipments by 42% in the first year. Greater inventory accuracy and visibility. The real-time changes to inventory means I can better informed decision related to my business. The addition/ creation of an on-line order portal greatly reduced the number of man hours we have had to devote to internal order processing and an increase in customer satisfaction.
Pros
The system is easy to use and has more features than we need. The tech support people are superb. Integration/ interfacing with other systems is easily handled by back end support. Partnering with Clear Spider means that my organization could move away from a very linear outbound order process, and serving only one customer at a time, to handling multiple customers and orders at the same time.
Cons
The one major downside to the software is the lack of user customization. Users can not create their own reports or change the layout of views. The flip side to this is that the Clear Spider team can create just about any report that you need. The lack of flexibility is the one knock on the system.
Clear Spider FAQs
Below are some frequently asked questions for Clear Spider.Q. What type of pricing plans does Clear Spider offer?
Clear Spider offers the following pricing plans:
- Starting from: US$375.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Our pricing structure is broken into 3 different packages based on the size of your organization: - Basic Plan: (Up to 10 users and 10 locations) - Premium Plan: (Up to 250 users and 250 locations) - Ultimate Plan: (250+ users and locations) To see a full list of pricing schemes and associated features, please visit our website at https://www.clearspider.com/pricing/.
Q. Who are the typical users of Clear Spider?
Clear Spider has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Clear Spider support?
Clear Spider supports the following languages:
Chinese, English, French, German, Hebrew, Spanish
Q. Does Clear Spider support mobile devices?
Clear Spider supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Clear Spider integrate with?
Clear Spider integrates with the following applications:
Adobe Commerce, BQE CORE Suite, BigCommerce, Blackbaud CRM, Brightpearl, Dynamics 365, E2open, Epicor Advanced MES, FreshBooks, IFS Field Service Management, Infor CRM, Infor Cloud ERP, Intuit Data Protect, Keap, Lightspeed Retail, NCR Voyix POS, NetSuite, Oracle CRM On Demand, Oracle Eloqua Marketing Automation, Pipedrive, QuickBooks Online, QuickBooks Online Advanced, SAP Business One, SAP Customer Experience, Sage 500, Sage Intacct, Salesforce Sales Cloud, Salsify, ShipStation, Shopify, SugarCRM, ZenKraft Shipmate, mHelpDesk
Q. What level of support does Clear Spider offer?
Clear Spider offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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