Cross CRM Overview
What is Cross CRM?
Cross CRM is a quality monitoring and reporting platform for contact centers that serves customer experience focused companies with medium to large-sized dedicated teams. The platform connects with all major CRM and contact center platforms for effective quality and media monitoring and reporting of interactions for a high number of customer interactions or CRM outsourcers.
Cross CRM connects to all conversational channels including phone, email, chats, and social networks for a detailed interaction and quality analysis. Customer satisfaction is measured through surveys, barometers, feedback, claims, and social networks. A variety of KPIs enable users to track campaign goals and productivity, as well as analysis and flow forecasts.
Cross CRM enables users to automate data extracts to third-party applications, apply filters and custom views, and view date sheets, email subscriptions, images, and PDF files. Users get direct interaction with agents’ modules for monitoring progress, tracking performance, following points of training, posting corrective actions, and more.
The system’s interaction quality check features enable users to preserve established links, and build a 360° view including management, to the feelings generated by customers. Users can apply all necessary customer engagement tools across all channels, and save all conversation histories. Cross CRM is NF345 ready with assessment grids with personalized scoring criteria.
Cross CRM Overview
Pricing
Pricing options
Contact Customer Square for detailed pricing information.
Cross CRM Features
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Cross CRM Pricing
Cross CRM Pricing
Contact Customer Square for detailed pricing information.
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Cross CRM Features
Cross CRM Features
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Categories
Additional information for Cross CRM
Additional information for Cross CRM
Key features of Cross CRM
- 360° view of interactions
- Analytics
- Blended call center
- Campaign management
- Connect CRM tools on all channels
- Contact management
- Custom views
- Data extraction / xls extracts
- Dates sheets
- Document management
- Email subscriptions
- Filters
- Images & PDF
- Inbound call center
- Integration to third party applications
- Interaction tracking
- Monitoring
- Multi-channel collection
- Multiple KPIs
- Outbound call center
- Premise-based call center
- Productivity tools
- Progress monitoring
- Quality management
- Real-time data access
- Scheduling
- Sentiment scoring
- Unified & automated CRM reporting
- Variable workforce
- Virtual call center
- Workforce management
Benefits
Cross CRM FAQs
Cross CRM FAQs
Below are some frequently asked questions for Cross CRM.
Q. What type of pricing plans does Cross CRM offer?
Cross CRM offers the following pricing plans:
Starting from: US$45,00/month
Pricing model: Subscription
Free Trial: Not Available
Contact Customer Square for detailed pricing information.
Q. What are the main features of Cross CRM?
Cross CRM offers the following features:
- 360° view of interactions
- Analytics
- Blended call center
- Campaign management
- Connect CRM tools on all channels
- Contact management
- Custom views
- Data extraction / xls extracts
- Dates sheets
- Document management
- Email subscriptions
- Filters
- Images & PDF
- Inbound call center
- Integration to third party applications
- Interaction tracking
- Monitoring
- Multi-channel collection
- Multiple KPIs
- Outbound call center
- Premise-based call center
- Productivity tools
- Progress monitoring
- Quality management
- Real-time data access
- Scheduling
- Sentiment scoring
- Unified & automated CRM reporting
- Variable workforce
- Virtual call center
- Workforce management
Q. Who are the typical users of Cross CRM?
Cross CRM has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Cross CRM support?
Cross CRM supports the following languages:
English, French, Spanish
Q. What type of pricing plans does Cross CRM offer?
Cross CRM has the following pricing plans:
Subscription
Q. Does Cross CRM support mobile devices?
We do not have any information about what devices Cross CRM supports
Q. What other apps does Cross CRM integrate with?
We do not have any information about what integrations Cross CRM has
Q. What level of support does Cross CRM offer?
Cross CRM offers the following support options:
Online Support, Phone Support
