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Cross CRM

Cross CRM

Quality monitoring & reporting platform for contact centers

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Cross CRM Overview

Cross CRM is a quality monitoring and reporting platform for contact centers that serves customer experience focused companies with medium to large-sized dedicated teams. The platform connects with all major CRM and contact center platforms for effective quality and media monitoring and reporting of interactions for a high number of customer interactions or CRM outsourcers.

Cross CRM connects to all conversational channels including phone, email, chats, and social networks for a detailed interaction and quality analysis. Customer satisfaction is measured through surveys, barometers, feedback, claims, and social networks. A variety of KPIs enable users to track campaign goals and productivity, as well as analysis and flow forecasts.

Cross CRM enables users to automate data extracts to third-party applications, apply filters and custom views, and view date sheets, email subscriptions, images, and PDF files. Users get direct interaction with agents’ modules for monitoring progress, tracking performance, following points of training, posting corrective actions, and more.

The system’s interaction quality check features enable users to preserve established links, and build a 360° view including management, to the feelings generated by customers. Users can apply all necessary customer engagement tools across all channels, and save all conversation histories. Cross CRM is NF345 ready with assessment grids with personalized scoring criteria.

Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Europe

Supported Languages

English, French, Spanish

Cross CRM screenshot: Unified and automated CRM reporting across all connected devices Cross CRM screenshot: Various KPIs for precise control over customer relationship Cross CRM screenshot: The platform enables filters, data extraction, custom views, dates sheets, mail subscriptions, xls extracts, images, and pdf Cross CRM screenshot: Direct interaction with agent modules and progress monitoring Cross CRM screenshot: Users can build a 360° view of their interactions Cross CRM screenshot: Create custom rubrics and scoring systems Cross CRM screenshot: The solution provides unified assessments of agents, quotas, and more Cross CRM screenshot: Assessment grids that matches various styles of tracking NF 345, ISO, and scoring criteria Cross CRM screenshot: The platform supports all conversational channels including phone, email, chat, and social networks
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Cross CRM Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription

Contact Customer Square for detailed pricing information.

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Cross CRM Features

  • Automatic Notifications
  • CRM Integration
  • Contact Database
  • Customer Database
  • Customizable Reporting

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration
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Additional information for Cross CRM

Key features of Cross CRM

  • 360° view of interactions
  • Analytics
  • Blended call center
  • Campaign management
  • Connect CRM tools on all channels
  • Contact management
  • Custom views
  • Data extraction / xls extracts
  • Dates sheets
  • Document management
  • Email subscriptions
  • Filters
  • Images & PDF
  • Inbound call center
  • Integration to third party applications
  • Interaction tracking
  • Monitoring
  • Multi-channel collection
  • Multiple KPIs
  • Outbound call center
  • Premise-based call center
  • Productivity tools
  • Progress monitoring
  • Quality management
  • Real-time data access
  • Scheduling
  • Sentiment scoring
  • Unified & automated CRM reporting
  • Variable workforce
  • Virtual call center
  • Workforce management

Benefits

  • Cross CRM enables users to connect all CRM tools across all communication channels with real-time data access.

  • Users are able to automate data extracts for integration to third-party applications and apply filters, custom views, and more.

  • Cross CRM provides all the KPIs necessary for achieving precise control over customer relationships, quality, satisfaction, and more.

  • Users can follow-up with agents by posting corrective actions, keeping progress files, and following performance and debriefs.

  • The system is NF345-ready with assessment grids that match any style including ISO, and scoring criteria.

    • Cross CRM FAQs

    Below are some frequently asked questions for Cross CRM.

    Q. What type of pricing plans does Cross CRM offer?

    Cross CRM offers the following pricing plans:

    Starting from: US$45,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Customer Square for detailed pricing information.

    Q. What are the main features of Cross CRM?

    Cross CRM offers the following features:

    • 360° view of interactions
    • Analytics
    • Blended call center
    • Campaign management
    • Connect CRM tools on all channels
    • Contact management
    • Custom views
    • Data extraction / xls extracts
    • Dates sheets
    • Document management
    • Email subscriptions
    • Filters
    • Images & PDF
    • Inbound call center
    • Integration to third party applications
    • Interaction tracking
    • Monitoring
    • Multi-channel collection
    • Multiple KPIs
    • Outbound call center
    • Premise-based call center
    • Productivity tools
    • Progress monitoring
    • Quality management
    • Real-time data access
    • Scheduling
    • Sentiment scoring
    • Unified & automated CRM reporting
    • Variable workforce
    • Virtual call center
    • Workforce management

    Q. Who are the typical users of Cross CRM?

    Cross CRM has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Cross CRM support?

    Cross CRM supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Cross CRM offer?

    Cross CRM has the following pricing plans:

    Subscription

    Q. Does Cross CRM support mobile devices?

    We do not have any information about what devices Cross CRM supports

    Q. What other apps does Cross CRM integrate with?

    We do not have any information about what integrations Cross CRM has

    Q. What level of support does Cross CRM offer?

    Cross CRM offers the following support options:

    Online Support, Phone Support