Focus Contact Center

Focus Contact Center

Call & Contact Center Software Focus Contact Center

5/5 (4 reviews)

Focus Contact Center Overview

Top quality, quickly - this is what your customers want, making contact and conversion tougher than ever. With the Focus Contact Center Platform you can synergise marketing and sales processes. From website visit to purchase, all in one tool.

Nurture your leads with automatic e-mail and SMS campaigns, profile customers according to their behavior, and target them with personalized sales actions.
When customers click links in your message, call them within seconds - and grow conversion by up to 30 percent.
Make your sales more effective with multi-channel contact options (phone, e-mail, SMS, chat).

Boost conversion, make more sales calls, analyze and improve processes with detailed reporting - and skyrocket your performance with the Focus Contact Center sales and marketing platform.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Europe, Germany, United States

Supported Languages

English, German, Polish

Focus Contact Center Reviews

Overall rating
5/5
100% positive reviews
4
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Wojciech H.

High quality system

Used Daily for 2+ years
Reviewed on 2017/01/12
Review Source: GetApp

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros

- easy to use interface
- scalability
- friendly API

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Wojciech H.

All-in-one contact center platform

Reviewed on 2017/01/12
Review Source: Capterra

The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Marek W.

Best solution !

Reviewed on 2017/01/13
Review Source: Capterra

Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ma¿gorzata N.

Smart Call Center Software

Reviewed on 2016/10/21
Review Source: Capterra

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Focus Contact Center Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Pricing is based on the number of active users. Contact Focus Telecom for more information.

Focus Contact Center Features

  • API
  • CRM Integration
  • Chat
  • Email Integration
  • Instant Messaging
  • Monitoring
  • Prioritizing
  • Reporting & Statistics
  • Surveys & Feedback
  • Ticket Management

  • Activity Dashboard
  • Automatic Notifications
  • Contact History
  • Customizable Branding
  • Knowledge Base
  • Multi-Channel Communication
  • Real Time Monitoring
  • Social Media Integration
  • Third Party Integration
  • Workflow Management

Additional information for Focus Contact Center

Key features of Focus Contact Center

  • Automated business rules for optimisation
  • Automated business rules for process and workflow creation
  • Built in Mini-CRM with instant access to customer history
  • Built-in IVR and multichannel ACD integration
  • Built-in SIP Trunk and optional numbers from 120+ countries
  • Call Scripting and Call Script Builder
  • Caller ID with contextual data
  • Campaign prioritization
  • Campaign, Queue, Communication Channels
  • Channel-independent skill- and profit-based routing
  • Contact dispositions and notes
  • Customers prioritisation
  • Customizable satisfaction surveys for customer feedback
  • Easy integration with any application using open API
  • Embedded WebRTC-based softphone
  • Innovative Voice Mail Detection algorithm
  • Interactive voice response (IVR) with advanced routing
  • Market-leading predictive dialer supported by AI algorithms
  • Native integration with Focus Desk ticketing system
  • Numerous outbound automatic and manual dialers
  • Omnichannel Call Center: phone, email, proactive chat
  • Outbound Call Regulation Compliance with Do Not Call List
  • Real-time monitoring and configurable wallboards
  • Telemarketing Sales Rule

Benefits

●The platform is available in a cloud contact center model, saving you the costs of infrastructure deployment and maintenance.
● All in one interface, without the hassle of switching between systems.
● Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
● With the integrated softphone you won’t have to install any software - just click and start working.
● Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.

Focus Contact Center FAQs

Below are some frequently asked questions for Focus Contact Center.

Q. What type of pricing plans does Focus Contact Center offer?

Focus Contact Center offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: Free, Subscription

Free Trial: Available

Pricing is based on the number of active users. Contact Focus Telecom for more information.

Q. What are the main features of Focus Contact Center?

Focus Contact Center offers the following features:

  • Automated business rules for optimisation
  • Automated business rules for process and workflow creation
  • Built in Mini-CRM with instant access to customer history
  • Built-in IVR and multichannel ACD integration
  • Built-in SIP Trunk and optional numbers from 120+ countries
  • Call Scripting and Call Script Builder
  • Caller ID with contextual data
  • Campaign prioritization
  • Campaign, Queue, Communication Channels
  • Channel-independent skill- and profit-based routing
  • Contact dispositions and notes
  • Customers prioritisation
  • Customizable satisfaction surveys for customer feedback
  • Easy integration with any application using open API
  • Embedded WebRTC-based softphone
  • Innovative Voice Mail Detection algorithm
  • Interactive voice response (IVR) with advanced routing
  • Market-leading predictive dialer supported by AI algorithms
  • Native integration with Focus Desk ticketing system
  • Numerous outbound automatic and manual dialers
  • Omnichannel Call Center: phone, email, proactive chat
  • Outbound Call Regulation Compliance with Do Not Call List
  • Real-time monitoring and configurable wallboards
  • Telemarketing Sales Rule

Q. Who are the typical users of Focus Contact Center?

Focus Contact Center has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Focus Contact Center support?

Focus Contact Center supports the following languages:

English, German, Polish

Q. What type of pricing plans does Focus Contact Center offer?

Focus Contact Center has the following pricing plans:

Free, Subscription

Q. Does Focus Contact Center support mobile devices?

We do not have any information about what devices Focus Contact Center supports

Q. What other apps does Focus Contact Center integrate with?

Focus Contact Center integrates with the following applications:

Magento, Microsoft Dynamics CRM, SALESmanago Marketing Automation, SALESmanago Marketing Automation, Salesforce Sales Cloud, Shopify, SugarCRM

Q. What level of support does Focus Contact Center offer?

Focus Contact Center offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials