Focus Contact Center

Call & Contact Center Software Focus Contact Center

About Focus Contact Center

Top quality, quickly - this is what your customers want, making contact and conversion tougher than ever. With the Focus Contact Center Platform you can synergise marketing and sales processes. From website visit to purchase, all in one tool.

Nurture your leads with automatic e-mail and SMS campaigns, profile customers according to their behavior, and target them with personalized sales actions.
When customers click links in your message, call them within seconds - and grow conversion by up to 30 percent.
Make your sales more effective with multi-channel contact options (phone, e-mail, SMS, chat).

Boost conversion, make more sales calls, analyze and improve processes with detailed reporting - and skyrocket your performance with the Focus Contact Center sales and marketing platform.

Pricing starting from:

US$15,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Focus Contact Center

●The platform is available in a cloud contact center model, saving you the costs of infrastructure deployment and maintenance.
● All in one interface, without the hassle of switching between systems.
● Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
● With the integrated softphone you won’t have to install any software - just click and start working.
● Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.

Devices

Business size

S M L

Markets

Germany, United States

Supported Languages

English, German, Polish

Pricing starting from:

US$15,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

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Features

Total features of Focus Contact Center: 83

  • API
  • Alerts / Escalation
  • Applications Management
  • Appointment Management
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Conversion Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Management
  • Email Management
  • Email Templates
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Language
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Voice Mail

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Reviews

Overall rating

5 /5
(4)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have Focus Contact Center?

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Showing 5 reviews of 4
Wojciech H.
Overall rating
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

High quality system

Reviewed on 2017/01/12

A multi-channel contact center software and customer service application that caters to all needs...

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros

- easy to use interface
- scalability
- friendly API

Wojciech H.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

All-in-one contact center platform

Reviewed on 2017/01/12

The Focus Contact Center software is easy to use and implement, very functional and innovative....

The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

Marek W.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Best solution !

Reviewed on 2017/01/13

Focus Contact Center gives a lot of features and is really very easy to use. You need only a web...

Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

Ma¿gorzata N.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Smart Call Center Software

Reviewed on 2016/10/21

Multi-channel call centre software and customer experience application - feature-rich, intuitive,...

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Focus Contact Center FAQs

Below are some frequently asked questions for Focus Contact Center.

Focus Contact Center offers the following pricing plans:

  • Starting from: US$15,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Pricing is based on the number of active users. Contact Focus Telecom for more information.

We do not have any information about Focus Contact Center features

Focus Contact Center has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Focus Contact Center supports the following languages:

English, German, Polish

Focus Contact Center supports the following devices:

Android (Mobile)

Focus Contact Center integrates with the following applications:

Magento Commerce, SALESmanago Marketing Automation, Salesforce Sales Cloud, Shopify, SugarCRM

Focus Contact Center offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Focus Contact Center.