Call & Contact Center Software Focus Contact Center
5/5 (4 reviews)Top quality, quickly - this is what your customers want, making contact and conversion tougher than ever. With the Focus Contact Center Platform you can synergise marketing and sales processes. From website visit to purchase, all in one tool.
Nurture your leads with automatic e-mail and SMS campaigns, profile customers according to their behavior, and target them with personalized sales actions.
When customers click links in your message, call them within seconds - and grow conversion by up to 30 percent.
Make your sales more effective with multi-channel contact options (phone, e-mail, SMS, chat).
Boost conversion, make more sales calls, analyze and improve processes with detailed reporting - and skyrocket your performance with the Focus Contact Center sales and marketing platform.
Pros
- easy to use interface
- scalability
- friendly API
The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.
Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.
Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.
Pricing is based on the number of active users. Contact Focus Telecom for more information.
●The platform is available in a cloud contact center model, saving you the costs of infrastructure deployment and maintenance.
● All in one interface, without the hassle of switching between systems.
● Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
● With the integrated softphone you won’t have to install any software - just click and start working.
● Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.
Below are some frequently asked questions for Focus Contact Center.
Focus Contact Center offers the following pricing plans:
Starting from: US$15,00/month
Pricing model: Free, Subscription
Free Trial: Available
Pricing is based on the number of active users. Contact Focus Telecom for more information.
Focus Contact Center offers the following features:
Focus Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Focus Contact Center supports the following languages:
English, German, Polish
Focus Contact Center has the following pricing plans:
Free, Subscription
We do not have any information about what devices Focus Contact Center supports
Focus Contact Center integrates with the following applications:
Magento, Microsoft Dynamics CRM, SALESmanago Marketing Automation, SALESmanago Marketing Automation, Salesforce Sales Cloud, Shopify, SugarCRM
Focus Contact Center offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.