Tithe.ly is a web-based solution that helps non-profits, ministries, and churches with donor management and donation collection. The main features offered by the product include recurring donation management, customization of funds, email receipts, and multi-campus configuration. The solution helps to manage simple events and can handle payments for event registration, school registration, dues payments, and child care payments.
Tithe.ly enables donors to set up automatic recurring donations on a weekly or monthly basis, the amounts of which can be changed or canceled online by the donor. Donors also receive instant email receipts stating the amount and the cause for which the funds were donated. The software allows members to make donations to different churches using separate accounts and lets churches with multiple campuses track the payments using its multi-campus configuration feature.
Tithe.ly offers a lifetime gift tracking feature that lets donors view their complete contribution history. Churches can also customize the gift descriptions viewed by the donors on their credit card statements. The software also offers reporting features that enable ministries to download Excel files of all transactions. These files can further be used for accounting purposes. Auto-populate features enable administrators to quickly enter donation amounts while the solution automatically enters the information of the donors from the database.
Other features of Tithe.ly include weekly reminders for contributions, custom branded emails, and integration with other church management solution such as Breeze, CCB, and Elvanto. The platform can be accessed through mobile apps for Android and iOS devices. Tithe.ly enforces PCI DSS Level 1 compliance to encrypt and store all the financial information shared by the users.
We are a small non-profit, and the features mentioned above with the competitive pricing makes this product absolutely essential. If you are shopping for a sharp, easy to use, customizable giving platform, with great rates and useful features, look no more. THIS is a quality product for a great price and I have yet to be disappointed!
The fees are competitive. When compared to other companies, their prices are equal or lower. The company only charges a fee on actual donations (they DON'T charge a separate monthly fee regardless of donation amounts). They give donors an option to click a box where they will cover the fees for the donation. They also allow donors to set up recurring giving, which is an important option for us.
Tithe.ly also tracks all the electronic giving from donors, and compiles it at the end of the year in order to generate tax-statements for non-profits. It is EASY and quick. An additional feature is that you can customize your tax letter, including your logo, and any write-up you want to add to your tax letters. To generate the forms, you input the dates for the prior year, and the forms are generated. You can email them instantly, and have the option to print and mail any letters you choose. This feature ALONE makes this software worth having! The other AMAZING feature is that you can manually input any non-electronic donations into the software. This is a feature many other companies will charge you extra to use. For no additional cost, you can manually input other donations and keep track of ALL your giving in one software program. These manual entries will populate to the same tax form as the electronic giving. This feature makes this an outstanding product. I have also had questions about the software and features. I receive quick replies to my inquiry emails.
At this point I have not discovered a feature I don't like. I came to tithe.ly after using 2 other giving platform softwares, and this is, hands down, the best I have used. Probably the only drawback is just learning your way around when getting started. There is a fairly extensive options list when you log in, and can be a bit confusing at first. Don't be afraid to select options and see where they lead you. If you feel it is confusing or overwhelming, send an inquiry email or ask your question through the help menu. I had a few questions when getting started. I had quick follow up by emails/chat and even had a customer service agent call me to follow up on my questions/concerns. The agent was polite, professional and very knowledgeable and I have been MORE THAN SATISFIED with this software!
Overall, I love Tithe.ly! We also switched to their ChMS Church Management System and the power of the platform is really exciting!
What I like most about Tithe.ly giving is the user interface! It's modern, sleek, runs great on desktop and mobile. The typical church online giving experience has been lost in platforms that provide a user interface that looks like it was built by a non-design-minded programmer from 1990. We wanted to remove any obstacle from our online giving. People are used to great payment experiences online, so ours needed to match that experience. Now it does because we launched Tithe.ly. It has been well received, and the reports from our members have been overwhelmingly positive about how easy it is to use.
Figure out all the little intricacies for migrating data from our old system to Tithe.ly was a bit of a bear. But that's not really Tithe.ly's fault. Also - our finance admin wasn't happy about having to enter checks by hand (scanners do not work with Tithe.ly), but the improved interface we hope will cause more people to move away from physical checks.
I am embarrassed to say that over the years I have inflicted 3 horrible online-giving experiences on our members. Pastors need trust building experiences with people and after I recommended those online-giving methods that disappointed, I lost trust.
All the companies looked great and advertised the right features. But it's true what they say about the details. Even if only one member had a negative or frustrating experience, ten others would soon hear about it and trust my leadership a bit less. Any pastor reading this knows how that works.
Being a hobby coder, I decided to learn about online-giving systems myself to see what was causing the trouble. I found out that, just like with clergy taxes, churches have special regulatory and user-issues when it comes to giving and most software companies don't spend the money to have their engineers resolve those, they just change a label (to deceive us) and call it good. But soon enough, inevitable member complaints start to come in.
Tithe.ly is supported on the backend by the leading online payment system, Stripe. They have successfully resolved the unique regulatory and user-issues churches have and the company has the technical, fraud prevention and banking infrastructure required for a church.
I confidently signed our church up with Tithe.ly knowing they had the foundation and infrastructure to do what needs to be done and now have only praise to give. I have not heard of a single complaint since we started using them. Nobody says anything which is exactly what I wanted in an online-giving option.
And yes, giving has gone up significantly. We have a few users who now give several times a week at odd hours, which is weird for me, but evidently completely normal for millennials.
Does what it is supposed to do.
None. I like everything about it.
It does what it is supposed to do. It works and integrates seamlessly.
Our synod had just completed a study in online giving. One of the key piece of feedback was support for our leaders without having to go through a phone zone for support only to be told you'll have to look through the support documents on the website. Our results were mixed.
THE DECISION TO MAKE THE MOVE TO TITHE.LY
As we looked into Tithe.ly as a provider of eGiving solutions, from day one, I was continually impressed with their responsiveness and the level of their customer service we received. If I have a question, I can call ONE PERSON directly. No phone tress. No... you'll have to read our support forum for that answer. Just great, personalized customer service from one representative. They work to get me the best answer. Tithe.ly also has very competitive rates. In other words, we get to keep more of the money that is given to us. Having the option for text giving is helpful in situations when there are emergencies, disasters, or events.
We decided to add a personalized app. It is intuitive and the process of building the app was informative and quick. I can't thank the folks building the app enough.
Pros: Great Customer Service, Price is fair, and in my conversations with their people, I got the real feeling like this is a company that really wants to be the best they can be.
I have not experienced many negative things with Tithe.ly. Just take your time and ask a question so you fully understand what is being offered and what you can do, if you move forward with a personalized app. Most of the confusion I had around the was on me.
Everything from the get go of introducing Tithe.ly to our church has been a great experience. The service is amazing staff are great at getting back to us should we have any questions. Our members find the app easy to use and would rather use this method than cash, check or paypal. It has increased our giving over 50% since introducing it, I believe mainly because people do not carry cash and checks are becoming obsolete. We have found that our members that travel for work or are on vacation are now using the app while away rather than not giving at all.
The video's were very useful in introducing the new options of giving and we found that most people switched over from other options to Tithe.ly.
The back end of the book keeping side is also very easy, at any time we can review giving statements. We are able to have a monthly statement very early in the month which again makes book keeping easier and quicker for reports to the board etc. Whereas Paypal does not have a monthly statement ready until the 10th of the month.
We don't have any con's I'm sure there is more that we could be using withing the software and don't only due to our people not doing so.
Thank you so much!!! :)
• 2.9% + 30¢ (CC/Debit) per transaction
• 1% + 30¢ (ACH) per transaction
• Add Text giving for $19/month
● Tithe.ly enables churches to send customized acknowledgement emails to donors with various fields such as date of gift, name of organization, amount donated and gift ID.
● Tithe.ly offers ‘text-to-give’ feature that assigns a unique phone number to every church and allows visitors & members to send donations by texting the gift amount to the specified phone number.
● Gifts sent by mistake can also be refunded by texting “refund” to the church phone number, following which administrators can issue a refund.
● Ministries can create various designations/funds such as weekly contribution, building fund or missions and allow donors to designate their gift to the specific fund by adding the fund name in the text sent for donation.
● Churches can add multiple administrators to manage their accounts and can provide role-based access to critical financial information.
Below are some frequently asked questions for Tithe.ly.
Tithe.ly offers the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
• 2.9% + 30¢ (CC/Debit) per transaction
• 1% + 30¢ (ACH) per transaction
• Add Text giving for $19/month
Tithe.ly offers the following features:
Tithe.ly has the following typical customers:
Mid Size Business, Non Profit, Small Business
Tithe.ly supports the following languages:
Tithe.ly has the following pricing plans:
Tithe.ly supports the following devices:
Android, iPhone, iPad
Tithe.ly integrates with the following applications:
Breeze ChMS, Church Community Builder, Elvanto, Faith Teams, QuickBooks
Tithe.ly offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support