About Helpjuice

Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.

Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.

Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.

Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.

Pricing starting from:

US$120.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Helpjuice

• Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content.

• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.

• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.

• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.

• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, Andorra, Angola and 158 others

Supported Languages

English

Pricing starting from:

US$120.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Helpjuice Software - Over 100+ Examples to Chose from! We'll even help you with the Customization process.
Helpjuice Software - Over a Dozen of Themes to Chose from & Endless Customization Abilities.
Helpjuice Software - Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.
Helpjuice Software - 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.
Helpjuice Software - See more examples at Helpjuice.com/knowledge-base-examples
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Helpjuice video
Helpjuice video
Helpjuice video
Helpjuice video
Helpjuice video
Helpjuice video
Helpjuice Software - Over 100+ Examples to Chose from! We'll even help you with the Customization process.
Helpjuice Software - Over a Dozen of Themes to Chose from & Endless Customization Abilities.
Helpjuice Software - Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.
Helpjuice Software - 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.
Helpjuice Software - See more examples at Helpjuice.com/knowledge-base-examples

Features

Total features of Helpjuice: 55

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Catalog Management
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Employee Onboarding
  • Feedback Management
  • Full Text Search
  • Knowledge Base Management
  • Knowledge Management
  • Multi-Language
  • Pre-built Templates
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third-Party Integrations
  • User Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4.7 /5
(99)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have Helpjuice?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 99
Jacob
Jacob
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, great service, worked for exactly what we needed it for.

Reviewed on 2018/05/10

Pros

Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money

Cons

None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

What we were looking for

Reviewed on 2022/10/26

I am very happy with this implementation. It makes it easy to make some corrections and changes and...

I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .

Pros

The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.

Cons

I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].

Alternatives Considered

Document360 and ClickUp

Switched From

ClickHelp
Marc
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not sure yet

Reviewed on 2020/05/15

Pretty good, most of the business likes it

Pretty good, most of the business likes it

Pros

Nice looking platform that was quite easy to white label

Cons

You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Perfect knowledge base tool as per needs of my team

Reviewed on 2022/08/17

Pros

Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics.

Cons

Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great system for providing support to customers!

Reviewed on 2018/12/14

Pros

It's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources.

Cons

It's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective.

Showing 5 reviews of 99 Read all reviews

Helpjuice FAQs

Below are some frequently asked questions for Helpjuice.

Helpjuice offers the following pricing plans:

We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features & 300+ integrations.

Helpjuice has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Helpjuice supports the following languages:

English

Helpjuice supports the following devices:

Helpjuice integrates with the following applications:

ASTRA, AUDITWorks, Contact Cloud, Freshdesk, Google Drive, Intercom, Microsoft SharePoint, Microsoft Teams, Olark, Salesforce Platform, Shopify, Slack, Squarespace, WordPress, Zapier, Zendesk Suite

Helpjuice offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Helpjuice.