About Helpjuice
Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.
Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.
Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.
Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.
Pricing starting from:
US$55,00/month
- Free Trial
- Subscription
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Key benefits of Helpjuice
• Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content.
• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.
• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.
• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.
• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$55,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Helpjuice: 19
- Access Control
- Activity Dashboard
- Activity Tracking
- Business Intelligence
- Client Portal
- Collaborative Workspace
- Content Library
- Content Repository
- Custom Fields
- Customizable Branding
- Data Storage Management
- Document Storage
- Full Text Search
- Knowledge Base Management
- Real Time Updates
- Search Functionality
- Self-Learning
- Tagging
- Visual Analytics
Alternatives
Atlassian Confluence
eXo Platform
Slab
MyHub
Reviews
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- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best knowledge base tool I could find!
Reviewed on 2020/04/05
Our main with our previous knowledge base was the difficulty to find a relevant article and the...
Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool.
With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.
Pros
They also provide full customization service to change the look of the knowledge base per your product's design.
Cons
Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great first impression
Reviewed on 2019/12/20
The support team is outstanding. There is no back and forth. They understand the issue you describe...
The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.
Pros
It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.
Cons
We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.
- Industry: Logistics & Supply Chain
- Company size: 1 001-5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review for knowledge base Helpjuice
Reviewed on 2020/12/25
Pros
I loved the simpleness of this software. Creating articles was a pleasure and training on this platform was the most easiest part.
Cons
Well, sometimes had local problems with connecting, but i don't know what was the reason. However, everything is ok.
- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
We need to add more features
Reviewed on 2016/10/25
Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word...
Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.
Pros
clean design
Cons
Missing:
Feedback option from internal users
Start ratings from external users
Font size choice or consistency
Word type editing for articles
Internal users favorites list
Internal users search history
Add links to jump to certain parts of articles ex: mobile vs PC
Access to search bar when in an open article
Video ability
New article request function from user
- Industry: Broadcast Media
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly, adaptable and great customer service
Reviewed on 2020/11/19
Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they...
Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they always respond promptly and have helped to customize our Knowledgebase exactly as we need it. 10/10 customer service, I couldn't recommend them more.
Pros
The ability to display an article in multiple categories without duplication.
Easy to access an customize the HTML & CSS.
The ability to embed an article into another - making it quick and easy to compile master process documents.
Unlimited layers for categories.
Encrypted URL access so the site remains private but viewers don't need to log in.
User friendly editor interface.
Cons
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed. In the article creation process there is the option to embed an image you previously uploaded, which in theory prevents needing to upload duplicate images, however there is no search functionality in this context which renders the feature almost useless.
Helpjuice FAQs
Below are some frequently asked questions for Helpjuice.Q. What type of pricing plans does Helpjuice offer?
Helpjuice offers the following pricing plans:
- Starting from: US$55,00/month
- Pricing model: Subscription
- Free Trial: Available
Basic edition: $55 per month Business edition: $199 per month Scale edition: $249 per month Contact Helpjuice for more pricing information
Q. What are the main features of Helpjuice?
Helpjuice offers the following features:
- Advanced analytics
- Auto-updates
- Collaboration
- Content library
- Content repository
- Custom branding
- Customization tools
- Dashboard
- Data management
- Document management
- Document tagging
- Full text search
- Intelligent instant search
- Knowledge base
- Self-learning
- Self-service portal
- Set user permissions
- Tags & keywords
- Track activity
- Visual analytics
Q. Who are the typical users of Helpjuice?
Helpjuice has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Helpjuice support?
Helpjuice supports the following languages:
English
Q. Does Helpjuice support mobile devices?
We do not have any information about what devices Helpjuice supports
Q. What other apps does Helpjuice integrate with?
Helpjuice integrates with the following applications:
Drift, Intercom, Shopify, Squarespace, Wordpress, Zendesk
Q. What level of support does Helpjuice offer?
Helpjuice offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Related categories
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