Helpjuice
About Helpjuice
Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.
Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.
Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.
Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.
Pricing starting from:
US$120.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Helpjuice
• Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content.
• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.
• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.
• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.
• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$120.00/month
- Free Version
- Free Trial
- Subscription
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Features
Total features of Helpjuice: 55
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Reviews
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, great service, worked for exactly what we needed it for.
Reviewed on 2018/05/10
Pros
Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money
Cons
None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
What we were looking for
Reviewed on 2022/10/26
I am very happy with this implementation. It makes it easy to make some corrections and changes and...
I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .
Pros
The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.
Cons
I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].
Switched From
ClickHelp- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Not sure yet
Reviewed on 2020/05/15
Pretty good, most of the business likes it
Pretty good, most of the business likes it
Pros
Nice looking platform that was quite easy to white label
Cons
You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Perfect knowledge base tool as per needs of my team
Reviewed on 2022/08/17
Pros
Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics.
Cons
Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great system for providing support to customers!
Reviewed on 2018/12/14
Pros
It's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources.
Cons
It's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective.
Helpjuice FAQs
Below are some frequently asked questions for Helpjuice.Q. What type of pricing plans does Helpjuice offer?
Helpjuice offers the following pricing plans:
- Starting from: US$120.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features & 300+ integrations.
Q. Who are the typical users of Helpjuice?
Helpjuice has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Helpjuice support?
Helpjuice supports the following languages:
English
Q. Does Helpjuice support mobile devices?
Helpjuice supports the following devices:
Q. What other apps does Helpjuice integrate with?
Helpjuice integrates with the following applications:
ASTRA, AUDITWorks, Contact Cloud, Freshdesk, Google Drive, Intercom, Microsoft SharePoint, Microsoft Teams, Olark, Salesforce Platform, Shopify, Slack, Squarespace, WordPress, Zapier, Zendesk Suite
Q. What level of support does Helpjuice offer?
Helpjuice offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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