--- description: Learn how Helpjuice can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Helpjuice Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Helpjuice](/software/105523/helpjuice) # Helpjuice Canonical: https://www.getapp.za.com/software/105523/helpjuice Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/105523/helpjuice?page=2) > Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees \& customers > > Verdict: Rated **4.7/5** by 104 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Helpjuice • Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content. • The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base. • Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support. • Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience. • Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 104 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Helpjuice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$120,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features \& 300+ integrations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, Brunei and 143 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export ## Integrations (16 total) - ASTRA - AUDITWorks - Contact Cloud - Freshdesk - Google Drive - Intercom - Microsoft SharePoint - Microsoft Teams - Olark - Salesforce Platform - Shopify - Slack - Squarespace - WordPress - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software) - [Intranet Software](https://www.getapp.za.com/directory/1037/intranet/software) ## Alternatives 1. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (733 reviews) 2. [Guru](https://www.getapp.za.com/software/123167/guru) — 4.8/5 (639 reviews) 3. [Connecteam](https://www.getapp.za.com/software/105401/connecteam) — 4.6/5 (5283 reviews) 4. [Confluence](https://www.getapp.za.com/software/90949/confluence) — 4.5/5 (3692 reviews) 5. [Document360](https://www.getapp.za.com/software/120723/document360) — 4.7/5 (292 reviews) ## Reviews ### "Help Juice is amazing" — 5.0/5 > **Jason** | *08 May 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website. > > **Cons**: really nothing. the software just works and it does the job > > I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap ----- ### "Quick to get set up, easy to use, and great support\!" — 5.0/5 > **Richard** | *12 September 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications. > > **Cons**: It's currently lacking integrations, e.g. with CRM tools such as Salesforce. > > The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done. ----- ### "Not sure yet" — 4.0/5 > **Marc** | *15 May 2020* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: Nice looking platform that was quite easy to white label > > **Cons**: You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels > > Pretty good, most of the business likes it ----- ### "Helpjuice is great\!" — 5.0/5 > **Charlie** | *15 September 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The team at Helpjuice was amazingly helpful\! > > **Cons**: I don't have any negatives about Helpjuice. It is an overall amazing product. > > As close to perfect as you can get\! ----- ### "Excellent Knowledge Base Platform" — 5.0/5 > **Tyler** | *03 August 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed. > > **Cons**: The ability to edit articles from their published URL. I believe this is actively being worked on. > > It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/105523/helpjuice?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/105523/helpjuice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data