About Salsa CRM

Salsa is the world's first supporter engagement platform. By unifying online supporter engagement and constituent relationship management software in one integrated toolkit, nonprofit have all the online and offline tools they need to engage communities, raise funds, rally supporters, and change the world. Salsa empowers nonprofits to target and segment rich supporter profiles, connect online and offline with relevant messages, convert supporter interest into action with online forms, and optimize outreach with built-in best practices. With access to these powerful tools plus award-winning customer support, nonprofits across the world are boosting staff efficiency, deepening supporter relationships, and accelerating fundraising growth.

Pricing starting from:

US$0,01

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Salsa CRM

  • Pre-built constituent segments include new subscribers, petition signees, major donors, and more, with users able to configure each segment to suit their specific needs.

  • RFM (recency, frequency, monetary) analysis can be carried out using the built-in query wizard to identify donors based on the most recent donation, donation frequency, or total donation amounts, and use this to target cultivation efforts.

  • An unlimited number of custom fields can be created to track constituent details, such as anniversary dates, pets’ names, or sponsorship level, and use these to run queries, segment lists, and personalize mailings.

  • Donor histories can be tracked, with all transactions recorded, including pledges, event payments, and recurring donations, and the option to tie each donation to a specific campaign, appeal, or fund.

  • Meeting notes can be added from any device, and queries can be run to search for specific words or phrases within notes.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$0,01

    • Free Version
    • Free Trial
    • Subscription

    Images

    Salsa CRM Software - Salsa CRM includes a donor database to record donors' personal information and interactions
    Salsa CRM Software - Users can add an unlimited number of custom fields to donor profiles to record additional information
    Salsa CRM Software - Payments can be processed using Salsa CRM to allow supporters to make donations online
    Salsa CRM Software - Mail merges can be run to personalize mailings to constituents
    Salsa CRM Software - Tasks and reminders can be created in Salsa CRM for the donor cultivation process
    Salsa CRM Software - Notes can be added into donor profiles, and donation history can be tracked
    Salsa CRM Software - Constituents can be segmented using Salsa CRM's pre-built segments, or user-defined custom segments
    Salsa CRM Software - Segments can be created with multiple rules and different levels of complexity
    Salsa CRM Software - Users can run advanced queries in Salsa CRM using the query wizard
    Salsa CRM Software - Salsa CRM integrates with wealth intelligence softwares including DonorSearch and WealthEngine
    View 11 more
    Salsa CRM video
    Salsa CRM Software - Salsa CRM includes a donor database to record donors' personal information and interactions
    Salsa CRM Software - Users can add an unlimited number of custom fields to donor profiles to record additional information
    Salsa CRM Software - Payments can be processed using Salsa CRM to allow supporters to make donations online
    Salsa CRM Software - Mail merges can be run to personalize mailings to constituents
    Salsa CRM Software - Tasks and reminders can be created in Salsa CRM for the donor cultivation process
    Salsa CRM Software - Notes can be added into donor profiles, and donation history can be tracked
    Salsa CRM Software - Constituents can be segmented using Salsa CRM's pre-built segments, or user-defined custom segments
    Salsa CRM Software - Segments can be created with multiple rules and different levels of complexity
    Salsa CRM Software - Users can run advanced queries in Salsa CRM using the query wizard
    Salsa CRM Software - Salsa CRM integrates with wealth intelligence softwares including DonorSearch and WealthEngine

    Features

    Total features of Salsa CRM: 54

    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • CRM
    • Campaign Management
    • Campaign Segmentation
    • Committee Management
    • Communication Management
    • Contact Database
    • Contact Management
    • Credit Card Processing
    • Customer Database
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Donation Tracking
    • Donor Management
    • Drag & Drop
    • Electronic Payments
    • Email Management
    • Email Marketing
    • Event Management
    • Event Ticketing
    • For Nonprofits
    • Forms Management
    • Fundraising Management
    • Gift Matching Management
    • Grant Management
    • Interaction Tracking
    • Member Database
    • Membership Management
    • Mobile Access
    • Mobile Giving
    • Online Giving
    • Payment Processing
    • Personalization
    • Pledge Management
    • QuickBooks Integration
    • Real Time Analytics
    • Real Time Notifications
    • Real Time Reporting
    • Receipt Management
    • Recurring Giving
    • Recurring/Subscription Billing
    • Reporting/Analytics
    • Social Media Integration
    • Social Media Management
    • Summary Reports
    • Volunteer Management
    • Web Forms

    Alternatives

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    Blackbaud Raiser's Edge NXT

    4,2
    #2 Alternative to Salsa CRM
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    Network for Good

    4,7
    #3 Alternative to Salsa CRM
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    Give Lively

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    Reviews

    Overall rating

    4,2 /5
    (229)
    Value for Money
    4,1/5
    Features
    4/5
    Ease of Use
    3,9/5
    Customer Support
    4,4/5

    Already have Salsa CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 229
    Verified Reviewer
    Overall rating
    • Industry: Performing Arts
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Essential Operating Tool

    Reviewed on 2017/05/04

    Pros

    Salsa CRM has been essential in making sure that our organization has run smoothly since inception. The product allows us to grow into new features as we grow as an org.

    Cons

    Reporting and corresponding can be tedious at times but improvements to both have been made over time.

    Mario C.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Good, but needs fine tuning

    Reviewed on 2021/05/07

    Overall I have enjoyed setting up and implementing Salsa. My biggest complaint (other than the...

    Overall I have enjoyed setting up and implementing Salsa. My biggest complaint (other than the alphebetical order issue) is that the person inputting the data should have more of an understanding as to the inner working and fields available in Salsa. There are many fields that I have (and still am) currently modifying/getting rid of because the fields already existed in the system so I am moving the data. All someoned needed to request was to use the existing field to upload against but I was never told or given the option. I can see the issue possibly being from me not seeing the fields but in my mind, you all are the experts and are helping implement the system the best way possible.

    Pros

    The options in the reporting system are great and I find it superior to most query/reporting tools.

    Cons

    The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous.

    Alternatives Considered

    Blackbaud Raiser's Edge NXT, Give Lively and GiveSmart

    Reasons for Choosing Salsa CRM

    Salsa is actually set up and configured for finnancial data management and online engagement so we were not only able to consolidate but use somethinge that is more fitting to our purpose.

    Switched From

    Mailchimp and Salesforce Platform

    Reasons for Switching to Salsa CRM

    Salsa seemed more fitting.
    Leslie H.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Data Migration Less Than Desirable

    Reviewed on 2020/02/25

    During conversion, you cannot actually speak with a person unless you have paid. You have to email...

    During conversion, you cannot actually speak with a person unless you have paid. You have to email ALL your questions.

    Pros

    It is way more user friendly that what we were using before = ETapestry but then, it's ETap so go figure.

    Cons

    We are in process of conversion and here are my initial thoughts:

    1) pay the extra money and have someone help you unless, you don't have that many constituents.

    2) I was extremely disappointed. When migrating business or organizational contacts over, you will lose multiple contact names, period. They only let you migrate ONE name over which is contained in ONE text field box. This means if you ever want to do a mailing, there will be NO way to address a letter as Dear Ms FIRST NAME. This is so dumb.

    3) You don't get to decide which accounts you want to split or keep intact. Once you send over your conversion template, any and all names that contain an "&" or "AND" get automatically split into two accounts. This includes organization contacts. So if you have a business IE: Brown & Smith Attorney at Law, you are SOL.

    4) I could not figure out why they had Organziation TYPE and Individual TYPE on each account. In my experience, and account is either an ORG or an IND period but, here is the rub. YOU CANNOT add contact names to an existing ORG record. You have to create a seperate record and then link each IND to that ORG. So for multiple organizational contacts, they will be set up as INDIVIDUALS. The only way to sort out this mess, is to use the TYPE or ORG or IND. This is where you will list your indivuduals as say, BUSINESS CONTACT, CHURCH CONTACT, etc. This is a huge cluster &^#. Now I get why they don't let you sample the database before buying.

    Response from Salsa Labs

    Hi Leslie,

    Thank you for the feedback about our Standard Conversion process, our clients input means a lot to us. Salsa would love a chance to speak with you and review your concerns about your conversion. While we do have some standard practices that we use to make our conversions quick and affordable, we can certainly work with you to make the database work for your needs. We have training and consulting resources and would love a chance to speak with you to provide the best steps forward. Please email [email protected] and ask to speak with the Implementation Manager for more assistance. Additionally, there is no additional charge to speak with Salsa over the phone, so Salsa would love to learn where that expectation was set in the process so we can address that immediately.

    Blake P.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Overall, a useful product

    Reviewed on 2019/11/07

    As my review title states: overall, a useful product, but it's definitely got room for macro design...

    As my review title states: overall, a useful product, but it's definitely got room for macro design improvements.

    Pros

    There are unlimited capabilities with the software. Salsa CRM offers everything you could possibly desire in a CRM designed for a nonprofit. In fact, there's so much functionality, that after six months of having used the software, I still feel like I'm only 25% of the way there with fully knowing it inside and out. Constituent profiles are clean and easy-to-navigate, and they help unearth stats that can ultimately help you recapture lapsed donors and sustain their commitment to the org. Additionally, customer support is always there to help you navigate the software should you ever get lost.

    Cons

    The training is not exactly exciting or something an audio-visual-hands-on combo type of learner with ADD is going to find very useful. I think it's unfortunate that the product vocabulary has to be all "startup-y." I'm still trying to understand the reporting systems. I've also been faced with buggy moments that typically require restarting the software which causes delays in getting work done.

    Alternatives Considered

    Neon CRM, Salesforce Sales Cloud and Little Green Light

    Reasons for Choosing Salsa CRM

    DonorPerfect didn't fit our needs.

    Switched From

    DonorPerfect

    Reasons for Switching to Salsa CRM

    Because it offered the most of the things we needed.

    Response from Salsa Labs

    Blake - Thank you very much for your review. We are glad to hear that Salsa CRM has all of the features you need and is helping you unearth statistics that will hopefully help you grow! We have passed along your feedback on our training and start-up process to our on-boarding and client teams. We are always looking to improve and sincerely appreciate your feedback.

    Diane B.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    User friendly

    Reviewed on 2021/05/12

    Better constituent tracking.

    Better constituent tracking.

    Pros

    Copying previous emails makes it very easy to create new ones. Once you learn the functions, it is simple and straight forward to create emails.

    Cons

    It would save time if brand colors could be saved to a palette for fonts and background colors in emails so that it isn't necessary to type them in each time I create a new row or title. I have repeatedly found that the text adds a return prior to completely filling a line. I have removed formatting, and it doesn't change this problem.

    Showing 5 reviews of 229 Read all reviews

    Salsa CRM FAQs

    Below are some frequently asked questions for Salsa CRM.

    Salsa CRM offers the following pricing plans:

    • Starting from: US$0,01
    • Free Trial: Not Available

    Please contact EveryAction for pricing details.

    Salsa CRM has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    Salsa CRM supports the following languages:

    English

    Salsa CRM supports the following devices:

    Salsa CRM integrates with the following applications:

    Facebook for Business

    Salsa CRM offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

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