Salsa Engage

Cloud-based fundraising & supporter engagement solution

4,1 /5 (139 reviews) Write a Review!

Salsa Engage Overview

What is Salsa Engage?

Salsa Engage is a cloud-based fundraising system for nonprofit organizations of all types and sizes which is designed to assist in targeting, engaging, and communicating with donors to accelerate fundraising. Built into the system are tools for email marketing, online donations and payment processing, event management, membership management, donor cultivation, campaign analysis, reporting, and more.

Salsa Engage enables users to send personalized marketing emails to constituents, using the drag-and-drop email editor to customize email layouts and content. Emails can be previewed on a range of devices before sending, different design elements can be A/B tested to optimize email composition, and the built-in spam checker ensures that email content and subject lines pass through recipients’ spam filters. Letters for direct mail can also be created, and mail merge can be used to personalize content before letters are printed and sent. Social media integrations allow users to interact with constituents on Facebook and Twitter without leaving Salsa Engage, with the option to publish posts or tweets immediately or schedule them for a later time or date.

With Salsa Engage, users can create custom online donation forms to enable supporters to donate online, with options for one-off, recurring, and “In Honor Of” or “In Memory Of” donations. Forms can be embedded in websites, landing pages, widgets, and light-boxes, and can be customized with organization branding, images, formatted text, and custom data fields. Acknowledgements and receipts are sent automatically, and additional offline gift acknowledgements can be created using mail merge to personally thank donors.

Salsa Engage Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Salsa Engage Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Salsa Engage allows users to preview emails on a range of devices before sending
Salsa Engage allows users to create custom online donation pages
Scheduled welcome email series can be set up in Salsa Engage to be triggered when supporters sign up for email lists or newsletters
Users can view visualizations of funds raised through Salsa Engage
Salsa Engage integrates with Facebook and Twitter, enabling users to post to social networks directly from the platform
Direct mail letters can also be set up in Salsa Engage, with mail merge to personalize letter content
A range of reports are built into Salsa Engage, including LYBUNT and SYBUNT reports
Users can also view engagement with their email campaigns in Salsa Engage
The Salsa Engage dashboard gives users an overview of donors, subscribers, donations, mailings, and more
Fundraising data can be broken down by donation type, donor type, and more
Salsa Engage video Salsa Engage video Salsa Engage screenshot: Salsa Engage allows users to preview emails on a range of devices before sending Salsa Engage screenshot: Salsa Engage allows users to create custom online donation pages Salsa Engage screenshot: Scheduled welcome email series can be set up in Salsa Engage to be triggered when supporters sign up for email lists or newsletters Salsa Engage screenshot: Users can view visualizations of funds raised through Salsa Engage Salsa Engage screenshot: Salsa Engage integrates with Facebook and Twitter, enabling users to post to social networks directly from the platform Salsa Engage screenshot: Direct mail letters can also be set up in Salsa Engage, with mail merge to personalize letter content Salsa Engage screenshot: A range of reports are built into Salsa Engage, including LYBUNT and SYBUNT reports Salsa Engage screenshot: Users can also view engagement with their email campaigns in Salsa Engage Salsa Engage screenshot: The Salsa Engage dashboard gives users an overview of donors, subscribers, donations, mailings, and more Salsa Engage screenshot: Fundraising data can be broken down by donation type, donor type, and more

Salsa Engage Reviews

Salsa Engage Reviews

Overall rating
4,1
/
5
Excellent
63

Very good
49

Average
15

Poor
10

Terrible
2

Value for Money
3,8
Features
3,8
Ease of Use
3,8
Customer Support
4,4
81% recommended this app
Blake P.

The "favorite child" of the Salsa family

I wish that the Salsa family would update the CRM platform to match the workflow, UX, and ease of use to its sister product Engage, which is extremely well-designed. I love working on the Engage platform and hope to see more updates as time allows.


Jeffrey L.

More Apple, Less PC: Incredibly Robust software, yet needs ease of use


Jacqueline L.

Does what we need but have come across many, many issues

We still use this software because we're already signed on and it does what we need. However, I have been very frustrated with it for some time.


Erin S.

Salsa - flexible, multifaceted and great support team


Beth C.

User friendly effective tool

We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work.


Blake P.
Industry: Performing Arts
Company size: 11-50 Employees

The "favorite child" of the Salsa family

Used Daily for 6-12 months
Reviewed on 2020/01/19
Review Source: Capterra

I wish that the Salsa family would update the CRM platform to match the workflow, UX, and ease of use to its sister product Engage, which is extremely well-designed. I love working on the Engage platform and hope to see more updates as time allows.

Pros

This is the better of the Salsa products. It offers a "mini CRM" that, while less comprehensive than its sister software Salsa CRM, offers enough functionality to feel like a CRM; additionally, its connectivity to the CRM platform makes it an extremely useful, multi-layered marketing tool that offers solid email, content, and social capabilities, in addition to good fundraising tools.

Cons

The only flaw would be with their P2P program which doesn't offer very extensive coverage on personal progress bars, public-facing donor info, or easy-to-navigate user capabilities. Additionally, I wish Salsa Engage would offer a link to some sort of ticketing software in order to make our events flow better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jeffrey L.
Industry: Higher Education

More Apple, Less PC: Incredibly Robust software, yet needs ease of use

Reviewed on 2015/06/29
Review Source: SoftwareAdvice

Pros

The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them.

Cons

It has more of a Microsoft/tech geek feel to the GUI and application's use, rather than the Apple business model for ease-of-use right out of the box, that most non-profit volunteers/activists are accustomed to using for getting a task done quickly — the obvious metaphor to me the difference between the mechanic who wants to get under the hood of his new car and tweak and modify like a hot rod, compared to the average person who wants to drive a Honda off the lot, to get from A-to-B effortlessly and reliably without much thought because they have bigger jobs to do than figure out the mode of transporation, that the car is just a tool and you shouldn't have to take multiple mechanic classes to figure out how to drive it.

Albeit, Mailchimp is a different platform for smaller email tasks for small groups, yet their ease-of-use GUI model helps the lay person get done quickly and with less confusion. Our IT personnel love the Salsa platform which is all that really needs to be said, yet the people who have to use it on a daily basis compare it to a flight cockpit of endless switches and tabs. For a premiere email database platform that Salsa is, I'm still waiting for emails I send to be fully-responsive and readable on the smallest smartphone. Just not there yet. Mentioned that at the last Salsa training event in San Francisco last fall, which we were told is coming... Still love the software platform. Even though the FAQs leave you wanting and confused with laborious hoops to jump through for answers to problems that mostly don't seem to work, sending a ticket to Salsa gets a quick, friendly response, a great answer and usually a screen capture of what precisely to do in a succinct manner, which should populate the FAQ area instead and the answer model to use.

And one last thought, as with the SF training event mentioned here, and the last Salsa conference in Virginia, it was an obvious sea of Apple laptops and iPads across the board at all events, all tables. So, the clientele around DC and elsewhere, the core target demographic for your software that traveled to the conference, prefer out of-the-box, ease-of-use products to get the job done, quickly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jacqueline L.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Does what we need but have come across many, many issues

Used Daily for 6-12 months
Reviewed on 2018/02/15
Review Source: SoftwareAdvice

We still use this software because we're already signed on and it does what we need. However, I have been very frustrated with it for some time.

Pros

Helps us do all of our engagement in one platform whereas we had multiple softwares before. Like the 'all in one' aspect of it. Good support team.

Cons

Many issues and lack of simple necessary functions. Email formatting issues, preview issues, viewer interface sorting issues, cumbersome editing, social media publishing is cumbersome. Overall, found many aggravating issues.

Response from Dan

Hi Jacqueline - We are concerned about your review because this is the opposite of what we're hearing from our other Engage users. We will have our Smart Start strategist Ilona reach out to you immediately to see if we can help you get more comfortable with the tools.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Erin S.

Salsa - flexible, multifaceted and great support team

Reviewed on 2015/06/30
Review Source: SoftwareAdvice

Pros

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

Cons

Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Beth C.
Industry: Environmental Services
Company size: 11-50 Employees

User friendly effective tool

Used Daily for 1+ year
Reviewed on 2018/05/21
Review Source: SoftwareAdvice

We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work.

Pros

Easy to use for the staff person as well as for the end user
Social share feature works well
Customer service support is good
Great insights and reports

Cons

Isn't easily compatible with our offline database
Takes a while to update incorrect House and Senate district information when it's incorrect for constituents

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7,6/10
Based on 139 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Salsa Engage Pricing

Salsa Engage Pricing

Starting from
N/A
Free Trial
Value for money
Value for Money
3,8/5
Based on 139 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Salsa Engage Features

Salsa Engage Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
3,8/5
Based on 139 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Salsa Engage

Additional information for Salsa Engage

Key features of Salsa Engage

  • A/B testing
  • Automated emails
  • Built-in spam checker
  • Content scheduling
  • Custom email layouts
  • Custom fields
  • Direct mail
  • Donation tracking
  • Donor cultivation
  • Donor targeting
  • Drag-and-drop email designer
  • Email marketing
  • Event registration
  • Event-triggered emails
  • Gift receipts & acknowledgements
  • Membership management
  • Message previews
  • Online donation
  • Online donation forms
  • Payment processing
  • Pre-built & custom reports
  • RSVP list management
  • Recurring donations
  • Reporting & analytics
  • Social media integration
  • Task tracking

Benefits

  • Custom email layouts can be created using the drag-and-drop editor, and users can A/B test different designs, preview messages on different devices, and check that email content and subject lines will pass through spam filters.

  • Social network integration enables users to share posts and tweets directly from the platform, with the option to schedule posts to be published at a later date or time.

  • Branded donation forms can be created, with images, formatted text, and custom fields to collect donor information, and embedded in landing pages or widgets to collect one-time and recurring donations.

  • Events can be managed, with drag-and-drop creation of branded event registration pages, unlimited pricing levels, automated registration receipts, RSVP list management, task tracking, and more.

  • Memberships can be offered, with users able to configure an unlimited number of membership types, packages, and tiers, with online membership signup pages and payment processing.

  • Salsa Engage FAQs

    Salsa Engage FAQs

    Below are some frequently asked questions for Salsa Engage.

    Q. What type of pricing plans does Salsa Engage offer?

    Salsa Engage offers the following pricing plans:

    Free Trial: Not Available

    Q. What are the main features of Salsa Engage?

    Salsa Engage offers the following features:

    • A/B testing
    • Automated emails
    • Built-in spam checker
    • Content scheduling
    • Custom email layouts
    • Custom fields
    • Direct mail
    • Donation tracking
    • Donor cultivation
    • Donor targeting
    • Drag-and-drop email designer
    • Email marketing
    • Event registration
    • Event-triggered emails
    • Gift receipts & acknowledgements
    • Membership management
    • Message previews
    • Online donation
    • Online donation forms
    • Payment processing
    • Pre-built & custom reports
    • RSVP list management
    • Recurring donations
    • Reporting & analytics
    • Social media integration
    • Task tracking

    Q. Who are the typical users of Salsa Engage?

    Salsa Engage has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Salsa Engage support?

    Salsa Engage supports the following languages:

    English

    Q. What type of pricing plans does Salsa Engage offer?

    We do not have any information about what Salsa Engage pricing plans

    Q. Does Salsa Engage support mobile devices?

    We do not have any information about what devices Salsa Engage supports

    Q. What other apps does Salsa Engage integrate with?

    We do not have any information about what integrations Salsa Engage has

    Q. What level of support does Salsa Engage offer?

    Salsa Engage offers the following support options:

    Online Support, Phone Support, Knowledge Base