ACE Dental

ACE Dental

Dental practice software with appointment support features

4.7/5 (104 reviews)

ACE Dental Overview

ACE Dental is a provider of specialist dental practice management software, deployable via local computer and network install or wholly web-based. Targeting small to medium businesses and promising an intuitive ease of use requiring minimal training, the system covers every aspect of dental office procedure with basic and clinical feature sets. Every advanced pricing option offers a full compliment of tools, which begin with the processing of patient/family ledgers and paper or electronic insurance claims. Maintain extendable patient records detailing treatment plans, transactions and account balances, while creating hard copy or paperless claims. Appointment scheduling and pre-blocking capabilities support the consultation booking process, alongside a built-in, template-based ePrescription writer.

Basic features also go on to include lab case tracking and full recall management, with the addition of system capabilities including the SQL ReportWriter and an integrated word processor. ACE Dental also introduces eReminder, eRecall and eASAP tools for issuing email and SMS appointment alerts, overdue notifications and support options for fast filling cancellations.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

ACE Dental Reviews

Overall rating
4.7/5
94% positive reviews
85
Excellent
13
Very good
4
Average
0
Poor
2
Terrible
Roger B.

Our Experience with Ace Dental Software and Support

Used Daily for 6-12 months
Reviewed on 2016/08/21
Review Source: Capterra

Ace has everything and the best support I've experienced in any business, ever! My wife and her staff have used Ace Dental Software at our dental office for just about half a year now. We are under the fully licensed $4,000 model. I am writing this review to give an honest and positive review of their software and support. I will begin by recalling and responding to a comment from a dentist that explained that the coders at Ace don't know their own software or offer good support it. Here is why this is false.

When we began using Ace, we had a frustrating experience where the program wasn't functional for us. I have a PhD and work in coding in the field of bio-informatics. Prior to contacting Ace about the issue, I investigated every part of the program that any typical technician or computer programmer would suspect to be a problem. When, I contacted John I forewarned him that we were experiencing a problem that he wasn't going to be able to explain. Over several days and nights John and his coders repeated the same tests I did on my PC, and they arrived at the same conclusion; the issue stemmed from some aspect of graphics processing, but defied logic. John and his coders worked continuously in the evening and on weekends with tweaking features within Ace and on our computers to pinpoint the problem. After recruiting some equally perplexed engineer friends at NVidia to run Ace across many different GPU's we were able to pinpoint the problem to being tied to our office using an advanced GPU architecture that most consumers and businesses won't begin to adopt for another couple of years. After spending many hours inside and outside of their normal business hours, the Ace team didn't ask me to swap out $10,000 worth of graphics cards necessary for my work, for cheaper consumer models. Instead they spent many more hours over several weeks to re-write and re-compile a new program that would function in the architecture. I can GUARANTEE you that absolutely no software company would do that for a consumer.

Over the 1.5-2 months it took all of us to identify the program and Ace to redevelop the program, it is likely that it came as a loss to Ace with respect to what we paid in our support and licensing fees. I am happy to write this review for Ace because of their willingness to offer a high quality and affordable product to dentists, and for their willingness to go above and beyond for their customers.

Pros

Ace is one of two reasonably priced software programs (other being Open Dental), and discloses its pricing. The key to Ace remains its support and kindness, whether a user has complex questions or simple ones. True Story - When we purchased our office from a retiring dentist I gave a receptionist (~50) a mouse to walk her through using Ace and dental software for the first time. She held the mouse with her laser facing toward her palm. After 4-5 months of using the software they are both able to enter patient information, payments and insurance, print statements, check out patients, and schedule them, but if I ask them to minimize or close out a screen they don't understand what I mean. How is it that they don't know the most basic of computer tasks, but can manage to use the software. Well there is an ongoing joke at the office, "Just call Jackie". Stopping by the office, I have caught our receptionists twice call Jackie when they thought there was a problem in Ace. The circumstances of these calls led me to realize they were calling her so much that she was basically their "elementary computer teacher." 1) I caught them calling Jackie when they accidentally minimized Ace and couldn't figure out where it went or how to get it back. 2) Dental Exchange (completely different program) froze and they tried to call Jackie for help. I can only imagine all of the calls she has had to hear from them, but she's always happy with them. They really are great receptionists though.

Cons

As much as I love Ace Dental, and would choose it over any dental software, I am admittedly critical of several areas. I have let John and Ace know it in several e-mails, phone calls, and surveys. They are constantly making upgrades to the program and bringing in new and exciting features, but it comes at the cost of ignoring a very few basic aspects that would truly make the program perfect.

Ace opens in two major boxes. All of the core screen is an independent box that sits inside a second box that has the menu information. There is no point to this and its a distraction.

The general graphics are severely outdated and color is basically 6 color RGB. While its the most feature rich program, it has the feeling of being an outdated program from the 90s. We'd like to have a computer set up (or iPad) where patients can directly fill out and update patient information, but the enter patient data screen is bland with a 1990s look. We try to maintain a modern look since a big focus in our practice includes integrating the most advanced dental materials and equipment that assists us in conducting dental research as well. While relatively rare we also get the occasional patient that asks us if our dental software was ever updated to have any modern patient info protection features. We joke about the look with a patient that brings it up, but always have in the back of our mind that some patients secretly have similar reservations of it, but don't bring it up for us to explain.

Response from ACE Dental Software

Dr. Brown,

Thank you for your thorough and thoughtful review of our company and our software. We will continue to work hard to give you the best software and the best service at the best price. As for patient data entry, we have recently released our Online Patient Forms. New patients can enter data using any browser, either from home or using a tablet in the office. We value your input and we will be seeking it so we can work to make our software, as you say, "perfect".

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Steven S.

I have had seven trouble free years of using Ace Dental in my practice

Used Daily for 2+ years
Reviewed on 2017/09/21
Review Source: Capterra

Years of trouble free use.

Pros

The software is very reliable and represents one of the BEST VALUES that I could find. It is loaded with features and allows fairly easy customization; everything from appointments, different fee schedules, provider info, reports, confirming appointments can be changed by the user. It is scalable from a single user to multiple user terminals in a large networked office.

Cons

There is little to dislike, especially when one considers the entry price. Anytime new software is implemented, there is a big adjustment. Some software companies send a rep out to the office for training. Ace Dental relies on online videos. The disadvantage is that some staff learn best by demonstration. There is an advantage however with videos in that they can be played over and over again, as many times as needed. This is helpful if there is staff turnover.

Response from ACE Dental Software

Dr. Spindler-

We very much appreciate your high remarks of our software! Thank you for being a long time supporter of ACE-Dental Software.

As you mentioned, training office staff is very important. We believe any transition to new software should be as painless as possible. Our bundle comes with one on one training. It can be done with any new employee or existing staff that just needs some explanation of advance features.

Call in anytime for some personal training!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Orin O.

ACE Dental Software - Best Choice for Practice Management and Clinical Charting

Used Daily for 2+ years
Reviewed on 2017/04/03
Review Source: Capterra

I have been an ACE Dental software user for five years, and it works great in my office. Before ACE, I used Perfectbyte for several years. ACE is far more complete, efficient, and user friendly. My staff has worked in other offices that have used Dentrix, EasyDental, and Eaglesoft; they all much prefer ACE. ACE technical support is outstanding. I have never lost data for any reason (that is most crucial!). When we call tech support with a problem or question, we almost always get connected to a familiar voice who can help us. On the rare occasion that they do not answer, we receive a call back within a short time. In five years, I have never not been able to use the software during patient treatment or checkout when we needed to do so. ACE Dental software bridges perfectly with the XDR radiology software that I use. Clinical charting and perio charting are intuitive and well thought out. And the ACE programmers are regularly improving the software with updates about every one or two months. I also subscribe at an ACE add-on that confirms patients with email, text messages, and phone calls. That saves the office staff much time, and cancellations and failures have been reduced to almost zero. Submitting insurance claims electronically is also easy with ACE! There is no instruction manual; instead ACE has produced a series of videos to instruct new users how to use the software. I am very satisfied with ACE Dental software, and I recommend it wholeheartedly to any dentist looking to purchase practice management and clinical charting software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Afshin G.

Great support, easy to work with, many useful functions.

Used Daily for 2+ years
Reviewed on 2017/01/23
Review Source: Capterra

What I have learned is that there is no such thing as one software to satisfy everybody. But what makes a difference is that when there is a support team to walk you through it and be there when things break down and you are about to pull all your hairs out. I have been using ACE for over 10 years already and I am very pleased with the software. It is very simple to use and anytime I have a new staff, I would just have them watch the videos on line on how to do things, so it is like a personal trainer for me. Not many software let you do completely paperless, but somehow we were able to get rid of the papers and use PDF and pictures to attach everything in to the file. Few years ago when John was redoing the whole software, I was there with him telling him how to change things from a dentist point of view. Still today, I shoot him an Email requesting a change here or there, and if it is feasible, they get it done. As stressful as dentistry is, at least I know I could count on them to reduce the head ache of my day to day charting for me.
Thank you guys :)

Pros

Ease of use. Being able to be completely paperless, attaching all the reports, pictures to the chart.
Great support, constant updates to keep up with the latest changes in dentistry and laws.

Cons

on a selfish matter, I wished the hours of customer service could have been adjusted a little to help us more in the west coast.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tammy A.

ACE is GREAT!

Used Daily for 2+ years
Reviewed on 2018/09/19
Review Source: Capterra

My overall experience has been very good. They are consistently adding features and the cost is very affordable compared to other dental software programs.

Pros

I love the ease of this software program for our dental office. I am positive that any employee can easily learn the functions within a couple of days. The customer support is beyond awesome. They are only a phone call away and if you have to leave a message, your call is returned within a matter of minutes. If you forget how to do a particular step, there are tutorials readily available or again just a phone call away.

Cons

I would say the only part I like least is the periodontal charting feature. It could be more fine tuned for the needs of a hygienist.

Response from ACE Dental Software

Thank you for your great review! We have recently added the ACENotes Feature to our Perio Charting. This feature allows you to easily create note templates with steps for completing Perio exams, Crowns and other multiple step procedures. Please call our technical support department to if you need assistance creating templates or have any questions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ACE Dental Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

ACE Basic:
Single User (One computer) – $499
Two User (Two computer network) – $999
Network (Unlimited Users) – $1699

ACE Advanced:
Single User (One computer) – $999
Two User (Two computer network) – $1599
Network (Unlimited Users) – $2399

ACE Bundle:
Single User (One computer) – $2199
Two User (Two computer network) – $2999
Network (Unlimited Users) – $3999

ACE Web-based:
Single User (One computer) – $99 per month
Two User (Two computer network) – $198 per month
Network (Unlimited Users) – $99 per month per user

ACE Dental Features

  • Appointment Management
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Customizable Templates
  • Records Management

  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Client Portal
  • Compliance Management
  • Customizable Reporting
  • Document Storage
  • Electronic Signature Capture
  • HIPAA Compliance
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for ACE Dental

Key features of ACE Dental

  • 3D Restorative Charting
  • Appointment scheduling features
  • Appointment templates
  • Calendar management
  • Clinical charting
  • Document Management
  • Drag & drop interface
  • Imaging
  • Integrated employee time clock
  • Paper and electronic insurance claims
  • Patient Account Management
  • Patient Billing
  • Patient billing
  • Patient records management
  • Perio Charting
  • Reminders
  • Room to room chat
  • Signature document feature
  • Treatment Planning
  • Unlimited SQL ReportWriter
  • X-Charge credit card processing
  • ePrescriptions
  • eReminder system

Benefits

  • ACE Dental offers a comprehensive dental surgery and office management system with cloud-based deployment, promising an ease of use ideal for small or medium practices.

  • Maintain individual or family patient ledgers, schedule single or pre-block appointments, file paperless insurance claims and issue ePrescriptions.

  • Attach patient images to records, devise treatment and payments plans, track lab cases and leverage built-in word processing and unlimited SQL queries for running reports.

  • Special eReminders and eRecall features ensure patients are told in advance of pending appointments with email or SMS, also being notified if a booking is overdue.

  • More advanced clinical features go on to add visual treatment planning with 3D restorative charting, perio charting and graphing, plus automated clinical note taking.
  • ACE Dental FAQs

    Below are some frequently asked questions for ACE Dental.

    Q. What type of pricing plans does ACE Dental offer?

    ACE Dental offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: One Time License, Subscription

    Free Trial: Available

    ACE Basic:
    Single User (One computer) – $499
    Two User (Two computer network) – $999
    Network (Unlimited Users) – $1699

    ACE Advanced:
    Single User (One computer) – $999
    Two User (Two computer network) – $1599
    Network (Unlimited Users) – $2399

    ACE Bundle:
    Single User (One computer) – $2199
    Two User (Two computer network) – $2999
    Network (Unlimited Users) – $3999

    ACE Web-based:
    Single User (One computer) – $99 per month
    Two User (Two computer network) – $198 per month
    Network (Unlimited Users) – $99 per month per user

    Q. What are the main features of ACE Dental?

    ACE Dental offers the following features:

    • 3D Restorative Charting
    • Appointment scheduling features
    • Appointment templates
    • Calendar management
    • Clinical charting
    • Document Management
    • Drag & drop interface
    • Imaging
    • Integrated employee time clock
    • Paper and electronic insurance claims
    • Patient Account Management
    • Patient Billing
    • Patient billing
    • Patient records management
    • Perio Charting
    • Reminders
    • Room to room chat
    • Signature document feature
    • Treatment Planning
    • Unlimited SQL ReportWriter
    • X-Charge credit card processing
    • ePrescriptions
    • eReminder system

    Q. Who are the typical users of ACE Dental?

    ACE Dental has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does ACE Dental support?

    ACE Dental supports the following languages:

    English

    Q. What type of pricing plans does ACE Dental offer?

    ACE Dental has the following pricing plans:

    One Time License, Subscription

    Q. Does ACE Dental support mobile devices?

    We do not have any information about what devices ACE Dental supports

    Q. What other apps does ACE Dental integrate with?

    We do not have any information about what integrations ACE Dental has

    Q. What level of support does ACE Dental offer?

    ACE Dental offers the following support options:

    Online Support, Phone Support