iDentalSoft

Pros

Browser based. The software can be use on any devices, especially mobile. Great way to expand your practices with multiple locations. Short learning curve for the staffs. Intuitive learning. Great scalability of the software with the growth of the business. Great options for other platforms of add-on services such as dental/ medical billing, online reviews, fornt desk booking appointments/ appointment reminders plus more.
Wonderful technical support @ corporate office in Silicone Valley and in Kansas. The list is endless. Call me for reference and glad to chat.

Cons

IDentalSoft keeps constantly adding new features to the software platform. The staffs and I need to get out of the comfort zone and learn the new edition of the softwar. Learning new tricks takes time and results in frustrations, but the learing process also stimulates hippocampus and other parts of the brains to generate new neurons and neurological pathways. IDentalSoft provides wonderful channels for anti-aging and reducing chances of dementia.

Pros

1. The software was highly customize to the program's needs.
2. All forms are available in the software
3. Many features available that are not available in other software
4. Excellent customer service
5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc.
6.Cloud based software

Cons

Adjustment on x-rays mounts- problem was fixed with identalsoft support team

Pros

We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.

Cons

It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.

Pros

We like the portal that enables our patients to send their information to us before the appointments and populate the chart automatically. We like that the patients can pay over the portal

We like emailing and texting from the patient chart. We can see confirmation messages without going to our email to check if people confirmed. We like the way the software is set up so that the information is easy to get to.
We like that the payments and billing are linked to the procedures. It is much easier for us to keep track of payments especially from insurances.
The more we use the software, the more we appreciate the many features.

Cons

Change is always difficult. We knew we had to change to a new user friendly program but were not happy about it.
Identalsoft made it quite easy to transition to the new software.
There is a learning curve with all new products.
Identalsoft support staff makes it easy for us to get the answers we need quickly. We have had Identalsoft for 2 months and it is making our days in the office easier.

Pros

We are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.

Cons

It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker.