Flex

Web-based rental and inventory management software

4 /5 (133 reviews) Write a Review!

Flex Overview

What is Flex?

Flex is a web-based rental management software that offers features such as financial management, client management, barcoding, and workflow management. The software is targeted at customers in the live event industry.

Flex helps in the customizable management of contacts including vendors, freelance labor, customers, and venues. The software helps to manage customer relations via features such as default discounts, flexible payment terms, and follow-up calls. Event managers can schedule crew functions and communicate with event crews via emails through Flex. The software also offers configurable workflow features that can support the client organization’s in-house processes and terminology.

Flex supports multiple users working on the same pull sheet and helps in warehouse management as well as inventory management. The software also supports common barcode scanners including wireless, USB wedge-style, and Bluetooth scanners. It helps in label printing as well. Flex offers financial management functions that help to track payments and create invoices. The tool integrates with QuickBooks and supports invoices, quotes, payments, rentals, credit memos, and purchase orders.

Flex can be used by enterprise organizations as well as single location small businesses. The software works with Mac OS, Windows, and Linux operating system. It is supported on all internet browsers including IE, Firefox, Safari, and Chrome.

Flex Overview

Pricing

Starting from
US$270,00/month

Pricing options

Free Trial
Subscription
Value for money

QuickBooks integration is charged at additional $25 per month.
Contact Flex Rental for detailed pricing information.


Flex Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Know what inventory you have on hand and where it is with our user-friendly Inventory Manager. Easily track serialized and non-serialized assets, as well as retail items and expendables.
A convenient system of record for all your business relationships, customer, vendor, staff, and labor contacts. Keep track of client communications, notes, and follow-up tasks so you can deliver thoughtful and personalized customer service.
Flex offers powerful tools for modeling inventory the way you use it, with built-in support for virtual items, racks, kits and road cases.
Significantly reduce scan time with RFID scanning
Effortlessly create professionally branded proposals using an intuitive drag-and-drop Quote builder.
Flex video Flex screenshot: Know what inventory you have on hand and where it is with our user-friendly Inventory Manager. Easily track serialized and non-serialized assets, as well as retail items and expendables. Flex screenshot: A convenient system of record for all your business relationships, customer, vendor, staff, and labor contacts. Keep track of client communications, notes, and follow-up tasks so you can deliver thoughtful and personalized customer service. Flex screenshot: Flex offers powerful tools for modeling inventory the way you use it, with built-in support for virtual items, racks, kits and road cases. Flex screenshot: Significantly reduce scan time with RFID scanning Flex screenshot: Effortlessly create professionally branded proposals using an intuitive drag-and-drop Quote builder.

Flex Reviews

Flex Reviews

Overall rating
4
/
5
Excellent
41

Very good
58

Average
28

Poor
3

Terrible
3

Value for Money
4
Features
3,8
Ease of Use
3,6
Customer Support
4
74% recommended this app
Kate G.

Flex is great for managing our inventory, and communicating with customers each step of the...

It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.


Verified Reviewer

Very "functional", but not very practical.


Walter D.

Works for some things but is clunky


Benjamin L.

Flexible and Powerful

You will get out of Flex what you put into it. With Flex 5 (HMTL) in open beta now: the future looks bright for the platform. As my companies Technical Operations Director: I use Flex daily to track our inventory per project. It's been a powerful tool and a mainstay for us.


Robert H.

Solid Platform for Small to Medium size users

When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.


Kate G.
Industry: Events Services

Flex is great for managing our inventory, and communicating with customers each step of the way.

Used Daily for 2+ years
Reviewed on 2018/04/17
Review Source: Capterra

It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.

Pros

Flex makes it easy for our account managers to build quotes and communicate that information with customers. Which then easily translates into documents for our warehouse team to prep and prepare orders. It is also wonderful to have the ability to document maintenance, damaged or broken items and losses for each event or rental. The customization capabilities also mean that we can really make the software our own and create documents or work flows that work best for our company. We aren't stuck with a cookie cutter solution that only fits some of our needs. Additionally, the support team is on top of it. They can help with a wide range of questions or issues and are very patient and detailed when explaining how to do something.

Cons

The customization can be daunting. There are SO many options that occasionally you can accidentally make changes you don't intend to. On this vein, the software is also ever changing. Which is AWESOME, but as a small business it can be difficult to keep up to date on the changes and new features. Overall we don't have any big complaints. Our dislikes are all features... There are just so many features that it is hard to master them all!

Response from Flex Rental Solutions

Kate, thanks for such a wonderful and thoughtful review of Flex. It makes us so happy hear about all the wonderful ways you're using Flex at Mastermind.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer

Very "functional", but not very practical.

Used Daily for 1+ year
Reviewed on 2017/12/04
Review Source: Capterra

Pros

The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow. I do appreciate that the software can be set up to store all sorts of data points and pull reports on many of those.

We currently do not use the full functionality of Flex because every aspect of business that relies on this software takes more time than necessary.

Cons

As of November 2017, the user interface is still Flash-based, meaning it is extremely slow to use. The more items added to a document (quote/contract), the slower it gets both on the account side and warehouse side.

Technically, Flex is capable of doing a lot, but every aspect of business that operates in Flex (i.e. quoting, inventory management, purchase orders) takes longer than necessary, resulting in inefficiency overall.

Response from Flex Rental Solutions

Hi There! We apologize you're not 100% satisfied with our product. Here at Flex, we work really hard to create a product that brings value to every aspect of your business. That being said, since we're such a robust piece of software, it does take some customization and training. We would be more than happy to offer you some training so you can make better use of Flex. If you can please email us to [email protected] Also, we're working hard to launch Flex5, more info here: flexrentalsolutions.com/flex5/ The tablet version is already in beta, let me know if you'd like try it out. Thanks for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Walter D.

Works for some things but is clunky

Used Daily for 2+ years
Reviewed on 2018/04/20
Review Source: Capterra

Pros

Flex has so much potential yet the basic core functionally of the program is not being focused on.

Cons

The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked.

The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it.

Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be.

Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up.

Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist.

The system is slow. Clicking and dragging items onto a quote takes forever!

Inventory takes forever!

Lack of ability to "insert" items into the "Suggestions" tab for an item.

Late missing list needs more options.

Ability to make custom reports to print

Ability to customize printing documents, like quotes, Event Folders

Lack of ability for different warehouse pricing

Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Benjamin L.
Industry: Events Services
Company size: 11-50 Employees

Flexible and Powerful

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

You will get out of Flex what you put into it. With Flex 5 (HMTL) in open beta now: the future looks bright for the platform. As my companies Technical Operations Director: I use Flex daily to track our inventory per project. It's been a powerful tool and a mainstay for us.

Pros

Flex is, as the name suggests, highly flexible: it adapts to your needs from an inventory management perspective. Tracking projects, inventory, and maintenance are a breeze.

Cons

The migration to HTML from Flash has taken significantly longer than originally projected. Using Flash has significantly slowed down reaction times through the program and often results in some irritating bugs.

Response from Flex Rental Solutions

Thanks, Benjamin, for leaving us a review. We're so glad you have found Flex customizable and able to adapt to your unique needs. We are so excited for Flex5 and where it's going and we're happy that you're along for the ride. We can't wait to show you more!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Robert H.
Industry: Events Services
Company size: 11-50 Employees

Solid Platform for Small to Medium size users

Used Daily for 2+ years
Reviewed on 2018/04/18
Review Source: Capterra

When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.

Pros

Ease of entering data.
User Interface/GUI.
Overall layout of platform.
Automated functions for sending quotes/PO's.

Cons

Equipment scheduling when working between multiple locations/warehouses and when moving equipment from existing jobs to other facilities does not currently reflect stock properly.
Mixing the sale of rental inventory into the mix causes additional issues.
Lack of ability to generate reports on cross rentals seems a major failure on a rental software program.
The scheduled inventory count application is flawed in not automatically accounting for existing equipment scanned out to jobs that overlap the count period. Also the report, if generated anytime after the actual count changes to the current state, not the state when counts happened.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,7/10
Based on 133 user ratings
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Flex Pricing

Flex Pricing

Starting from
US$270,00/month
Free Trial
Subscription
Value for money

QuickBooks integration is charged at additional $25 per month.
Contact Flex Rental for detailed pricing information.

QuickBooks integration is charged at additional $25 per month.
Contact Flex Rental for detailed pricing information.

Value for Money
4/5
Based on 133 user ratings
Compare value for money rating with alternatives
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Flex Features

Flex Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3,8/5
Based on 133 user ratings
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Categories

Additional information for Flex

Additional information for Flex

Key features of Flex

  • Attendee management
  • Barcode scanning
  • Client management
  • Configurable workflow
  • Contact management
  • Custom reports
  • Custom system configurations
  • Event scheduling
  • Financial management
  • Inventory management
  • Label printing
  • Maintenance management
  • Mobile integration
  • QuickBooks integration
  • SSL encryption
  • Search/filter
  • Serialized inventory tracking
  • Supplier management
  • Third party integration
  • User flexibility
  • Vendor management
  • Warehouse management

Benefits

• Flex is an online rental management software that helps businesses in the live event industry manage their customers, finances, event schedules, and staff.

• The application helps to manage invoices, quotes, memos, and purchase orders and lets users create reports using drag-and-drop options.

• The software offers a dedicated interface that supports warehouse processes, real-time scanning, voice prompts, and inventory management.

• Flex offers native mobile apps for iOS devices and helps users to review calendars and pull sheets from iPad or iPhone.

• Flex is designed to work with MySQL and offers security features such as identity management, SSL encryption, multi-factor authentication, and custom security integration.

Flex FAQs

Flex FAQs

Below are some frequently asked questions for Flex.

Q. What type of pricing plans does Flex offer?

Flex offers the following pricing plans:

Starting from: US$270,00/month

Pricing model: Subscription

Free Trial: Available

QuickBooks integration is charged at additional $25 per month. Contact Flex Rental for detailed pricing information.

Q. What are the main features of Flex?

Flex offers the following features:

  • Attendee management
  • Barcode scanning
  • Client management
  • Configurable workflow
  • Contact management
  • Custom reports
  • Custom system configurations
  • Event scheduling
  • Financial management
  • Inventory management
  • Label printing
  • Maintenance management
  • Mobile integration
  • QuickBooks integration
  • SSL encryption
  • Search/filter
  • Serialized inventory tracking
  • Supplier management
  • Third party integration
  • User flexibility
  • Vendor management
  • Warehouse management

Q. Who are the typical users of Flex?

Flex has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Flex support?

Flex supports the following languages:

English

Q. What type of pricing plans does Flex offer?

Flex has the following pricing plans:

Subscription

Q. Does Flex support mobile devices?

Flex supports the following devices:

iPhone, iPad

Q. What other apps does Flex integrate with?

Flex integrates with the following applications:

Google Calendar, QuickBooks Online Advanced

Q. What level of support does Flex offer?

Flex offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials