About Requuest

Requuest is a cloud-based service desk solution designed for IT support teams, customer service technicians, and helpdesk departments, offering tools to manage trouble ticketing, IT assets, service catalogs, knowledge bases, service level agreements (SLAs), and more.

Custom ticket templates, request forms, and customer surveys can be created in Requuest without coding, allowing users to collect detailed and specific information from customers on their queries or requests. Multiple ticket types can be managed through a grid interface, including incidents, problems, changes, and service requests. Ticket types can also be visualized on the day, week, and month views within the built-in calendar. A self-service web portal enables clients to send queries through any internet-enabled device, and receive updates on tickets, requests, and queries.

Requuest enables users to configure service catalogs with automated alerts, granular service level management, workflows, approvals, escalations, and more. Knowledge bases can also be created to share known errors, solutions, and other knowledge with clients. Tags and keywords are automatically proposed by the system to assist in tag management and allow agents and customers to search for relevant articles. Business rules can be defined to automate processes such as notification & escalation, resource assignment, and performing a range of actions on specific ticket types.

Key benefits of Requuest

  • Multiple ticket types, including problems, incidents, changes, and service requests, can be managed in a configurable grid interface, filtered, and assigned to different agents.

  • IT assets can be managed in a centralized configuration management database (CMDB) with users able to track inventory, equipment, licences, and contracts, and visualize the relationships between items.

  • A knowledge base can be accessed by both agents and customers, with automatically-proposed tags and keywords to enable searching of articles.

  • A customizable, mobile-responsive web portal allows clients to submit queries or requests from any device, and communicate with agents in real time.

  • The dashboard can be customized with a range of visual metrics including histogram and circular views, and a range of built-in SQL queries can be run at any time.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Tickets in Requuest can be managed in a configurable grid view
    The relationships between different configuration items (CIs) can be visualized in Requuest
    Users can assign and view ticket types, priorities, and follow-ups in Requuest
    Requuest also allows users to view tickets on the built-in calendar, with day, week, and month views
    Requuest's dashboard can be customized with a range of different key metric visualizations
    View 6 more
    Requuest video Requuest screenshot: Tickets in Requuest can be managed in a configurable grid view Requuest screenshot: The relationships between different configuration items (CIs) can be visualized in Requuest Requuest screenshot: Users can assign and view ticket types, priorities, and follow-ups in Requuest Requuest screenshot: Requuest also allows users to view tickets on the built-in calendar, with day, week, and month views Requuest screenshot: Requuest's dashboard can be customized with a range of different key metric visualizations

    Features

    Total features of Requuest: 49

    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Automated Routing
    • Call Center Management
    • Cataloging/Categorization
    • Categorisation/Grouping
    • Client Portal
    • Configuration Management
    • Contract/License Management
    • Customer Database
    • Customizable Branding
    • Customizable Categories
    • Customizable Fields
    • Customizable Forms
    • Customizable Templates
    • Data Import/Export
    • Data Visualization
    • Drag & Drop
    • Email Management
    • IT Asset Management
    • IT Asset Tracking
    • Incident Management
    • Interaction Tracking
    • Knowledge Base Management
    • Knowledge Management
    • Live Chat
    • Network Monitoring
    • Online Catalog
    • Prioritization
    • Queue Management
    • Real-Time Chat
    • Release Management
    • Reporting & Statistics
    • Request Assignment
    • Rules-Based Workflow
    • Search/Filter
    • Self Service Portal
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Service Reporting
    • Status Tracking
    • Support Ticket Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Ticket Management

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    Requuest FAQs

    Below are some frequently asked questions for Requuest.

    Requuest offers the following pricing plans:

    • Starting from: US$37,00
    • Free Trial: Available

    30-day free trial, no credit card required. Concurrent licensing: $40/month billed month-to-month $37/month billed annually.

    We do not have any information about Requuest features

    Requuest has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000

    Requuest supports the following languages:

    English

    Requuest supports the following devices:

    We do not have any information about what integrations Requuest has

    Requuest offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

    See all software categories found for Requuest.