CAKE

Online Point of Sale (POS) software solution for restaurants

4,6 /5 (351 reviews) Write a Review!

CAKE Overview

What is CAKE?

CAKE built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly.

Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working.

Upgrade your FSR to take orders and payments table-side with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients.

CAKE makes it easy and at a fraction of the cost.

CAKE Overview

Pricing

Starting from
US$69,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order


CAKE Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Access a comprehensive selection of reporting options including peak hour summaries
Guest Manager reporting options include analytics for spotting wait time trends etc.
A dual-POS customer touch display means more customer privacy while employees stay hard at work.
Quickly process payments tableside.
Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants.
Quickly process payments tableside.
Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more.
Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance.
CAKE video CAKE video CAKE screenshot: Access a comprehensive selection of reporting options including peak hour summaries CAKE screenshot: Guest Manager reporting options include analytics for spotting wait time trends etc. CAKE screenshot: A dual-POS customer touch display means more customer privacy while employees stay hard at work. CAKE screenshot: Quickly process payments tableside. CAKE screenshot: Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants. CAKE screenshot: Quickly process payments tableside. CAKE screenshot: Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more. CAKE screenshot: Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance.

CAKE Reviews

CAKE Reviews

Overall rating
4,6
/
5
Excellent
265

Very good
54

Average
16

Poor
7

Terrible
9

Value for Money
4,6
Features
4,4
Ease of Use
4,7
Customer Support
4,6
91% recommended this app
Allison S.

Review of CAKE

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)


Tammy C.

CAKE, WOW!!!!!!

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]


Matthew D.

questions answered

i liked it


Dennis H.

Not ready for Prime Time. Crashes when you need it most.

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.


Matthew S.

CAKE customer for life

Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.


Allison S.
Industry: Restaurants
Company size: 11-50 Employees

Review of CAKE

Used Daily for 1+ year
Reviewed on 2020/06/08
Review Source: Capterra

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Pros

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Cons

I don't like the new update. I feel the original version is easier to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tammy C.
Industry: Food & Beverages
Company size: 11-50 Employees

CAKE, WOW!!!!!!

Used Daily for 1+ year
Reviewed on 2020/04/30
Review Source: Capterra

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]

Pros

When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.

Cons

There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matthew D.
Industry: Restaurants
Company size: 2-10 Employees

questions answered

Used Daily for 2+ years
Reviewed on 2020/10/15
Review Source: Capterra

i liked it

Pros

it has alot of features
and is quick to learn. user friendly and good customer support

Cons

little expensive compared to other POS software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Dennis H.

Not ready for Prime Time. Crashes when you need it most.

Used Daily for 1+ year
Reviewed on 2017/08/28
Review Source: Capterra

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Pros

Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.

Cons

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Response from CAKE from Sysco

Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Matthew S.
Industry: Food & Beverages
Company size: 11-50 Employees

CAKE customer for life

Used Daily for 2+ years
Reviewed on 2020/06/26
Review Source: Capterra

Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.

Pros

It is by far the most user-friendly POS system on the market for restaurants. You can teach someone in literally 10 minutes how to use it.

Cons

I would like more of an integration with online ordering / delivery service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 351 user ratings
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CAKE Pricing

CAKE Pricing

Starting from
US$69,00/month
Free Trial
One Time License
Subscription
Value for money

CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order

CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order

Value for Money
4,6/5
Based on 351 user ratings
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CAKE Features

CAKE Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,4/5
Based on 351 user ratings
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Categories

Additional information for CAKE

Additional information for CAKE

Key features of CAKE

  • Accept Apple Pay, Android Pay, and Paypal Order Ahead
  • Automate your inventory
  • Automatic notifications
  • Capture reservations
  • Customer trend analytics
  • Gift card management
  • Line Busting
  • Offer online discount codes
  • Online ordering
  • Online restaurant booking
  • POS
  • POS integration
  • Pulse technology pro-actively monitors terminals
  • QuickBooks integration
  • Real-time updates
  • Separate checks
  • Split checks
  • Table management
  • Table management features
  • Tableside Ordering and Payment
  • Third party integrations
  • Tips management

Benefits

  • CAKE Point of Sale promises web-based software support for touchscreen hardware and intuitive touch, swipe operations for taking orders quickly and accurately.

  • Waiting lists are a cinch and efficient with real-time floor maps and customized table management to accurately provide wait times and text your guests when it's time to be seated – all deployed via CAKE Guest Manager’s iPad support.

  • CAKE Market offers integrations and partnerships with popular third-party services and systems including PayPal, QuickBooks, Xero, Orca, 7Shifts and ChefTab.

  • Reporting and analytics features provide real time feedback on restaurant performance, optimized for all devices, giving a valuable overview on demand and waiting times etc.

  • Transparent pricing with no hidden or monthly fees — just a flat 2.5% processing premium per transaction no matter the credit card.
  • CAKE FAQs

    CAKE FAQs

    Below are some frequently asked questions for CAKE.

    Q. What type of pricing plans does CAKE offer?

    CAKE offers the following pricing plans:

    Starting from: US$69,00/month

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    CAKE Point of Sale: as low as $69 per month CAKE Guest Manager: $199 Activation fee, $79 per month CAKE Online Ordering: $49 per month, 5% processing fee per order

    Q. What are the main features of CAKE?

    CAKE offers the following features:

    • Accept Apple Pay, Android Pay, and Paypal Order Ahead
    • Automate your inventory
    • Automatic notifications
    • Capture reservations
    • Customer trend analytics
    • Gift card management
    • Line Busting
    • Offer online discount codes
    • Online ordering
    • Online restaurant booking
    • POS
    • POS integration
    • Pulse technology pro-actively monitors terminals
    • QuickBooks integration
    • Real-time updates
    • Separate checks
    • Split checks
    • Table management
    • Table management features
    • Tableside Ordering and Payment
    • Third party integrations
    • Tips management

    Q. Who are the typical users of CAKE?

    CAKE has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does CAKE support?

    CAKE supports the following languages:

    English

    Q. What type of pricing plans does CAKE offer?

    CAKE has the following pricing plans:

    One Time License, Subscription

    Q. Does CAKE support mobile devices?

    We do not have any information about what devices CAKE supports

    Q. What other apps does CAKE integrate with?

    CAKE integrates with the following applications:

    7shifts, CAKE, CAKE Guest Manager, Marketo Engage, Pushnami, RedTrack.io, Trackier, TrackingDesk, Xero, pagesource

    Q. What level of support does CAKE offer?

    CAKE offers the following support options:

    Online Support, Phone Support, FAQs, Forum, Knowledge Base, Video Tutorials