CAKE

CAKE

Online Point of Sale (POS) software solution for restaurants

4.6/5 (267 reviews)

CAKE Overview

CAKE, from Sysco, built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly.

Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working.

Upgrade your FSR to take orders and payments tableside with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients.

CAKE makes it easy and at a fraction of the cost.

Pricing

Starting from
$138/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

CAKE Reviews

Overall rating
4.6/5
91% positive reviews
200
Excellent
42
Very good
11
Average
6
Poor
8
Terrible

Great Software! Great Support!! Great System!!!

Used Daily for 6-12 months
Reviewed on 3/30/2018
Review Source: Capterra

The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.

Pros

This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Cons

Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Response from CAKE from Sysco

Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day.

We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red.

Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

I love CAKE!

Used Daily for 2+ years
Reviewed on 12/11/2017
Review Source: Capterra

Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system.

Pros

We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.

Cons

I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

Response from CAKE from Sysco

Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Cake has been such a positive experience.

Used Daily for 1+ year
Reviewed on 11/8/2017
Review Source: Capterra

Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.

Pros

We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

Cons

The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

Response from CAKE from Sysco

Your CAKE Point of Sale shouldn't be freezing, please reach out to [email protected] if you'd like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE's support, please get in touch if we can help you get more out of your CAKE Point of Sale.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Gives greater control over your point of sale and tracking!

Used Daily for 2+ years
Reviewed on 10/20/2017
Review Source: Capterra

Order accuracy and data tracking

Pros

Conversation Summary/Sample Review:
Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

Cons

It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Response from CAKE from Sysco

Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

We have been very pleased with our experience with Cake, from the employer and employee standpoint.

Used Daily for 2+ years
Reviewed on 9/29/2017
Review Source: Capterra

Pros

Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Cons

The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Response from CAKE from Sysco

CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

CAKE Pricing

Starting from
$138/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%

CAKE Features

  • Automatic Notifications
  • Customer Loyalty Program
  • Data Import/Export
  • Discount Management
  • Gift Card System
  • Inventory Tracking
  • POS
  • Third Party Integration

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Inventory Management
  • Multi-Location
  • Real Time Data
  • Reporting & Statistics
  • Sales Reporting
  • Search Functionality

Additional information for CAKE

Key features of CAKE

  • Accept Apple Pay, Android Pay, and Paypal Order Ahead
  • Automate your inventory
  • Automatic notifications
  • Capture reservations
  • Customer trend analytics
  • Gift card management
  • Line Busting
  • Offer online discount codes
  • Online ordering
  • Online restaurant booking
  • POS
  • POS integration
  • Pulse technology pro-actively monitors terminals
  • QuickBooks integration
  • Real-time updates
  • Separate checks
  • Split checks
  • Table management
  • Table management features
  • Tableside Ordering and Payment
  • Third party integrations
  • Tips management

Benefits

  • CAKE Point of Sale promises web-based software support for touchscreen hardware and intuitive touch, swipe operations for taking orders quickly and accurately.

  • Waiting lists are a cinch and efficient with real-time floor maps and customized table management to accurately provide wait times and text your guests when it's time to be seated – all deployed via CAKE Guest Manager’s iPad support.

  • CAKE Market offers integrations and partnerships with popular third-party services and systems including PayPal, QuickBooks, Xero, Orca, 7Shifts and ChefTab.

  • Reporting and analytics features provide real time feedback on restaurant performance, optimized for all devices, giving a valuable overview on demand and waiting times etc.

  • Transparent pricing with no hidden or monthly fees — just a flat 2.5% processing premium per transaction no matter the credit card.
  • CAKE FAQs

    Below are some frequently asked questions for CAKE.

    Q. What type of pricing plans does CAKE offer?

    CAKE offers the following pricing plans:

    Starting from: $138/month

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    CAKE Point of Sale: as low as $138 per month

    CAKE Guest Manager: $199 Activation fee, $79 per month

    Payment processing: flat 2.5%

    Q. What are the main features of CAKE?

    CAKE offers the following features:

    • Accept Apple Pay, Android Pay, and Paypal Order Ahead
    • Automate your inventory
    • Automatic notifications
    • Capture reservations
    • Customer trend analytics
    • Gift card management
    • Line Busting
    • Offer online discount codes
    • Online ordering
    • Online restaurant booking
    • POS
    • POS integration
    • Pulse technology pro-actively monitors terminals
    • QuickBooks integration
    • Real-time updates
    • Separate checks
    • Split checks
    • Table management
    • Table management features
    • Tableside Ordering and Payment
    • Third party integrations
    • Tips management

    Q. Who are the typical users of CAKE?

    CAKE has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does CAKE support?

    CAKE supports the following languages:

    English

    Q. What type of pricing plans does CAKE offer?

    CAKE has the following pricing plans:

    One Time License, Subscription

    Q. Does CAKE support mobile devices?

    We do not have any information about what devices CAKE supports

    Q. What other apps does CAKE integrate with?

    CAKE integrates with the following applications:

    7Shifts, 7Shifts, Cake, Marketo, PayPal, QuickBooks, RedTrack.io, TrackingDesk, Xero, pagesource

    Q. What level of support does CAKE offer?

    CAKE offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials