About JumpSeat

Modern Adoption
Why does rolling out a new application always feel
painful? Research shows that nearly 92% of enterprise
software errors are either user- or process-related.
Suggesting that it is, in fact, the effort of changing—
learning a new application, working through the growing
pains—that creates the biggest impediment to digital
adoption. Furthermore, new or changing technology is a
fundamental part of every major organizational initiative.

THE SOLUTION
JumpSeat is a digital adoption platform that provides
an efficient, effective, and permanent fix for one of the
biggest challenge areas of technology implementation.
It supplies users with customized, role-based learning
experiences that adapt to their needs to drive learning,
understanding, and adoption.

Pricing starting from:

N/A

  • Free Trial
  • Free
  • Subscription
  • Open Source

Key benefits of JumpSeat

How JumpSeat Solves the Problem?
Real-Time Training
Users can learn on the job, delivering just the right
training, just in time.
In-App Experience
As a browser plugin, learners can access their training
at any point without having to close what they’re doing.
Persona-Based & Customized Learning Paths
No more generic training. Each user’s experience is
customized based on their unique job role and function.
Create content that allows users to learn about a
specific function or part of a process without having to
search for it.

Devices

Business size

S M L

Markets

United States, United Kingdom, Australia, Germany

Supported Languages

English, French, German, Italian, Japanese and 4 others, Korean, Portuguese, Russian, Spanish

Pricing starting from:

N/A

  • Free Trial
  • Free
  • Subscription
  • Open Source

Images

With JumpSeat, guides can be created and edited in real-time.
JumpSeat allows user learning and compliance to be tracked
Graphs of user progress can be created in JumpSeat
View 4 more
JumpSeat video
JumpSeat screenshot: With JumpSeat, guides can be created and edited in real-time. JumpSeat screenshot: JumpSeat allows user learning and compliance to be tracked JumpSeat screenshot: Graphs of user progress can be created in JumpSeat

Features

Total features of JumpSeat: 10

  • Automatic Notifications
  • Course Authoring
  • Feedback Collection
  • Issue Management
  • Learning Management
  • Multimedia Support
  • Permission Management
  • Question Branching
  • Surveys & Feedback
  • Training Management

Alternatives

SurveyMonkey

4,6
#1 Alternative to JumpSeat
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

Zoho CRM

4,2
#2 Alternative to JumpSeat
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Zendesk

4,3
#3 Alternative to JumpSeat
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Pipedrive

4,5
#4 Alternative to JumpSeat
Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions...

Reviews

Overall rating

5 /5
(2)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have JumpSeat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 2
Chad M.
Overall rating
  • Industry: Oil & Energy
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jumpseat is the best tool for your training needs.

Reviewed on 2016/10/31

Jumpseat provides the ultimate way to deliver training and support to customers that they will...

Jumpseat provides the ultimate way to deliver training and support to customers that they will actually remember and engage with. It reduces the time to proficiency for users dramatically and prevents follow training inquiries. Jumpseat was able to deal with our most challenging functionality with ease. It is a product that I enjoy working with more and more everyday, I would recommend it to anyone wanting to improve their users experience.

Pros

Ease of use and flexibility in application.

Cons

Nothing

Response from TenSpeed Technologies

Thanks Chad!

Doug D.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

JumpSeat Customer Review

Reviewed on 2016/10/31

JumpSeat has not only shortened user onboarding time by 40%, but reduced our helpdesk calls to a...

JumpSeat has not only shortened user onboarding time by 40%, but reduced our helpdesk calls to a bare minimum. Our clients are overjoyed by how JumpSeat has simplified the user experience of their applications.

Response from TenSpeed Technologies

Thank you for your feedback.

JumpSeat FAQs

Below are some frequently asked questions for JumpSeat.

JumpSeat offers the following pricing plans:

  • Pricing model: Free, Subscription, Open Source
  • Free Trial: Available

JumpSeat offers the following features:

  • Auto-configuration
  • Branching guides
  • Checklists
  • Compliance tracking
  • In-app issue handling
  • Learning pathways
  • Multilingual support
  • New feature highlighting
  • Notifications & announcements
  • On-page alerts
  • Permalinks to guides
  • Point & click guide creation
  • Quiz creation
  • Rich media integration
  • Role-based learning
  • Self-setup courses
  • Step-by-step instructions
  • Usage tracking
  • User feedback collection
  • User knowledge testing
  • User management
  • User permissions management

JumpSeat has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

JumpSeat supports the following languages:

English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

We do not have any information about what devices JumpSeat supports

We do not have any information about what integrations JumpSeat has

JumpSeat offers the following support options:

FAQs, Knowledge Base, Online Support

Related categories

See all software categories found for JumpSeat.