vManager

About vManager
IT teams nationwide trust vCom for IT planning, operations, and expense management. Our software and complimentary expert services help manage asset planning, procurement, operations, and expenses.
Planning and procurement
Subject matter experts available to answer any questions and ensure you get a solution design that keeps your business running, including network, wireless, collaboration, cloud, SaaS, and hardware technologies. We help evaluate vendors, write RFPs, and negotiate contracts. We’ve negotiated thousands of terms and conditions over the years, and have learned a lot. We’ll negotiate on your behalf, or you can cave time and money by using our pre-negotiated contracts. Our software will centralize and manage the countless vendor contracts you must juggle. Having contracts instantly available doesn’t seem important, until it is.
Operations management
vCom's centralized platform lets you create orders and track workflow, including moves/adds/changes/disconnects. One application provides insight and control over all your technology. Powerful asset management lets you keep track of all IT assets, who is using what, and why. Includes hardware management, customized technical attributes, and inventory reconciliation.? We offer 24/7/365 help desk & tech support, NOC services, vendor management, troubleshooting, and proactive network monitoring.
Expense Management
vCom software provides a complete view of assets, status and spend cross-referenced to contract terms. A beautiful dashboard available on any device puts insight and information at your fingertips. Centralize and organize every invoice across every technology. Understand what you are paying for, ensure rates are correct, consolidate billing, manage workflow, bill pay, invoice audit & dispute. Understand allocation of cost across all assets. What are the true costs? Which depts? How are budgets affected? Includes GL Coding, AP posting file, cost allocation, budget management.?
Key benefits of vManager
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Reviews
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- Industry: Banking
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
vManager success
Reviewed on 2020/07/06
The team at vCom have been nothing short of spectacular. [SENSITIVE CONTENT HIDDEN], and the rest...
The team at vCom have been nothing short of spectacular. [SENSITIVE CONTENT HIDDEN], and the rest of the team I interacted with was fantastic. Extremely helpful and knowledgeable about the product. It is an absolute pleasure to work with the vCom team.
Pros
The dashboard is incredibly intuitive. What I am using the most currently is the asset management system baked into vManager. I really like the fact that most of my operational assets can be logged and recorded.
Cons
Nothing noteworthy that I can think of at the moment.
- Industry: Semiconductors
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Software
Reviewed on 2020/07/01
Our company was using multiple spreadsheets for all our circuit inventory by all different people....
Our company was using multiple spreadsheets for all our circuit inventory by all different people. There was not a centralized location housing all our Telecom circuits. vCom has solved that issue and we are working on updates to our inventory daily.
Pros
The most impactful is the company owns the software so if any updates or requested updates are brought up and make sense for the business they can make their own changes and updates. As for the ease of use if there is something I am not understanding there are plenty of resources offered to assist. Live assistance and webinars.
Cons
The only feature that is sometimes hard is the unmanaged inventory. That inventory if you have a lot does not get all the details listed unless someone from your internal company manually enters and keeps up. That is hard if you no dot have a team internal to assist.
Alternatives Considered
Tangoe TEMReasons for Switching to vManager
I chose vCom because of the personal team attention our company gets. vCom did not just sell us a product and walk on to the next customer. We work together as partners to create the best day to day use of the software. The software and our assigned team is amazing.- Industry: Banking
- Company size: 51–200 Employees
- Used for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
We want out.
Reviewed on 2020/06/30
the invoicing became so fouled up that multiple months of bills went unpaid (unbeknownst to us),...
the invoicing became so fouled up that multiple months of bills went unpaid (unbeknownst to us), resulting in phone/internet services being shut off at two of our busiest branches. So we had to take that back from vCom too. So let's run through the survey questions: What features were most impactful? None that, too-date, have had a positive impact. Is the product easy to use? Nope - I'm not even sure our folks try anymore. Was integration with existing business processes easy? Not at all; not even close. Are there features that could be improved? Practically everything we've tried should be improved. What business problems are you solving with vManager? Let's be honest here: vCom doesn't solve problems, it creates them.
Pros
There is nothing about this software, or vendor relationship that has worked even remotely close to right. This entire relationship has been a complete over-promise and never-deliver. Unfortunately, zero stars is not an option.
Cons
Where to start. When we signed with vCom, the objective was to engage a vendor to assist and oversee streamlining our various phone/fax lines, negotiate with carriers, and to a lesser degree, help manage invoicing. Our initial implementation team, led by [SENSITIVE CONTENT HIDDEN], was completely useless. Unfamiliar with our market area, and apparently refused to learn it (I still don't think they have all our branches identified after 2 years into this). Almost immediately, the vCom team tried to push all the heavy lifting back onto us: managing, identifying, testing phone lines was a nightmare - still is. Next, the team started negotiating with carriers (which was comical because, once again, they refused to learn our markets). It became apparent that vCom was only going to work with national carriers, and wasn't about to get into the weeds and negotiate with regional/local carriers (many of which had decent packages once WE followed up with them on our own). So we figured out real quick that we needed to remove vCom from the negotiating side, and focus them on the phone-line consolidation. Another mistake on our part. Two years into the project, and it still isn't done. vCom has offered no value here, outside of a renegotiation with RingCentral - which was another mess. Lets talk about the invoicing side of our service package now. When we allowed vCom to attempt to consolidate our billing through whatever outfit it works with (a company in New Jersey, I think), cont. below...
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only tool you need to manage IT and telecom spend!
Reviewed on 2020/07/13
I managed an 8M communications spend at a global Biotech for many years. We struggled immensely...
I managed an 8M communications spend at a global Biotech for many years. We struggled immensely with first getting a handle on inventory, figuring out where we spent our money and on what, and consolidating to a better operational model. Without vManager, I would bet there would still be lines in service that were no longer in use the company would STILL be paying on! Not to mention we were able to replace our entire network, upgrade bandwidth and save over 2M YOY. It's not just the software, its also the entire vCom team you get with it!!
Pros
The ability to slice and dice your spend into whatever category senior leadership wants in order to provide a full spectrum of spend. It is easy to use, provides priceless insights into categories that often plague IT leadership when asked to break down costs, customer support is second to none!
Cons
I would really like to see the platform continue to expand further globally. It does some of it fantastic. I think there is more work to be done for organizations that need that competitive advantage to purchasing in global locations
- Industry: Legal Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Centralized Resource
Reviewed on 2020/06/30
Pros
I like the fact that I can easily monitor and approve orders. It allows me clear visibility on the status and allows me to add notes with my inquiries.
Cons
I'd like ordering a new line for a phone i have in hand to be enhanced. It is frequently mistaken as a new line and device order.
vManager FAQs
Below are some frequently asked questions for vManager.Q. What type of pricing plans does vManager offer?
vManager offers the following pricing plans:
- Starting from: US$5.00
- Free Trial: Not Available
Significant discounts available for non-profits. Contact vCom Solutions for detailed pricing information.
Q. Who are the typical users of vManager?
vManager has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does vManager support?
vManager supports the following languages:
English
Q. Does vManager support mobile devices?
vManager supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does vManager integrate with?
We do not have any information about what integrations vManager has
Q. What level of support does vManager offer?
vManager offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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