About vManager

IT teams nationwide trust vCom for IT planning, operations, and expense management. Our software and complimentary expert services help manage asset planning, procurement, operations, and expenses.

Planning and procurement

Subject matter experts available to answer any questions and ensure you get a solution design that keeps your business running, including network, wireless, collaboration, cloud, SaaS, and hardware technologies. We help evaluate vendors, write RFPs, and negotiate contracts. We’ve negotiated thousands of terms and conditions over the years, and have learned a lot. We’ll negotiate on your behalf, or you can cave time and money by using our pre-negotiated contracts. Our software will centralize and manage the countless vendor contracts you must juggle. Having contracts instantly available doesn’t seem important, until it is.

Operations management

vCom's centralized platform lets you create orders and track workflow, including moves/adds/changes/disconnects. One application provides insight and control over all your technology. Powerful asset management lets you keep track of all IT assets, who is using what, and why. Includes hardware management, customized technical attributes, and inventory reconciliation.​ We offer 24/7/365 help desk & tech support, NOC services, vendor management, troubleshooting, and proactive network monitoring.

Expense Management

vCom software provides a complete view of assets, status and spend cross-referenced to contract terms. A beautiful dashboard available on any device puts insight and information at your fingertips. Centralize and organize every invoice across every technology. Understand what you are paying for, ensure rates are correct, consolidate billing, manage workflow, bill pay, invoice audit & dispute. Understand allocation of cost across all assets. What are the true costs? Which depts? How are budgets affected? Includes GL Coding, AP posting file, cost allocation, budget management.​

Key benefits of vManager

  • Consolidate asset and usage information across locations, technologies and vendors.
  • Automatically cross reference invoices with usage and contract terms, highlighting inconsistencies.
  • Order new technologies or initiate changes to existing systems.
  • Build and customize cost allocation and AP posting files.
  • Automate general ledger coding of invoices.
  • Comprehensive analytics with a report library, trend analytics, dashboard & metrics, utilization, optimization, and more.
  • Centralizing all adds, changes, moves, and disconnects (MACDs).

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Users can manage orders, inventory and quotes, and add notes to price requests
    The dashboard displays information on open action items, spend optimization opportunities, and billing trends
    View and search through a list of price requests and their detailed information
    Users can choose between spend categories including wireline, collaboration, mobile, cloud, and collaboration
    Load invoices into vManager and automate accounts payable processes
    Resolve telecom and network issues regardless of carrier, location, product, and service type
    View detailed account information, reference numbers and more while on the go
    Keep track of carrier chargers and managed services
    Access orders, service orders, projects, and assets via mobile device
    vManager provides a single point of contact for all trouble tickets and support requests
    View 11 more
    vManager screenshot: Users can manage orders, inventory and quotes, and add notes to price requests vManager screenshot: The dashboard displays information on open action items, spend optimization opportunities, and billing trends vManager screenshot: View and search through a list of price requests and their detailed information vManager screenshot: Users can choose between spend categories including wireline, collaboration, mobile, cloud, and collaboration vManager screenshot: Load invoices into vManager and automate accounts payable processes vManager screenshot: Resolve telecom and network issues regardless of carrier, location, product, and service type vManager screenshot: View detailed account information, reference numbers and more while on the go vManager screenshot: Keep track of carrier chargers and managed services vManager screenshot: Access orders, service orders, projects, and assets via mobile device vManager screenshot: vManager provides a single point of contact for all trouble tickets and support requests

    Features

    Total features of vManager: 16

    • Accounting Integration
    • Accounting Management
    • Activity Dashboard
    • Automated Billing
    • Automatic Notifications
    • Billing & Invoicing
    • Call Monitoring
    • Collaborative Workspace
    • Customizable Reporting
    • Financial Analysis
    • Financial Management
    • Fraud Detection
    • General Ledger
    • Invoice Management
    • Mobile Integration
    • SSL Security

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    Reviews

    Overall rating

    4,3 /5
    (24)
    Value for Money
    4,1/5
    Features
    4,1/5
    Ease of Use
    4,1/5
    Customer Support
    4,3/5

    Already have vManager?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 24
    Verified Reviewer
    Overall rating
    • Industry: Banking
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    vManager success

    Reviewed on 2020/07/06

    The team at vCom have been nothing short of spectacular. [SENSITIVE CONTENT HIDDEN], and the rest...

    The team at vCom have been nothing short of spectacular. [SENSITIVE CONTENT HIDDEN], and the rest of the team I interacted with was fantastic. Extremely helpful and knowledgeable about the product. It is an absolute pleasure to work with the vCom team.

    Pros

    The dashboard is incredibly intuitive. What I am using the most currently is the asset management system baked into vManager. I really like the fact that most of my operational assets can be logged and recorded.

    Cons

    Nothing noteworthy that I can think of at the moment.

    Gina A.
    Overall rating
    • Industry: Semiconductors
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing Software

    Reviewed on 2020/07/01

    Our company was using multiple spreadsheets for all our circuit inventory by all different people....

    Our company was using multiple spreadsheets for all our circuit inventory by all different people. There was not a centralized location housing all our Telecom circuits. vCom has solved that issue and we are working on updates to our inventory daily.

    Pros

    The most impactful is the company owns the software so if any updates or requested updates are brought up and make sense for the business they can make their own changes and updates. As for the ease of use if there is something I am not understanding there are plenty of resources offered to assist. Live assistance and webinars.

    Cons

    The only feature that is sometimes hard is the unmanaged inventory. That inventory if you have a lot does not get all the details listed unless someone from your internal company manually enters and keeps up. That is hard if you no dot have a team internal to assist.

    Tom M.
    Overall rating
    • Industry: Banking
    • Company size: 51-200 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    We want out.

    Reviewed on 2020/06/30

    the invoicing became so fouled up that multiple months of bills went unpaid (unbeknownst to us),...

    the invoicing became so fouled up that multiple months of bills went unpaid (unbeknownst to us), resulting in phone/internet services being shut off at two of our busiest branches. So we had to take that back from vCom too. So let's run through the survey questions: What features were most impactful? None that, too-date, have had a positive impact. Is the product easy to use? Nope - I'm not even sure our folks try anymore. Was integration with existing business processes easy? Not at all; not even close. Are there features that could be improved? Practically everything we've tried should be improved. What business problems are you solving with vManager? Let's be honest here: vCom doesn't solve problems, it creates them.

    Pros

    There is nothing about this software, or vendor relationship that has worked even remotely close to right. This entire relationship has been a complete over-promise and never-deliver. Unfortunately, zero stars is not an option.

    Cons

    Where to start. When we signed with vCom, the objective was to engage a vendor to assist and oversee streamlining our various phone/fax lines, negotiate with carriers, and to a lesser degree, help manage invoicing. Our initial implementation team, led by [SENSITIVE CONTENT HIDDEN], was completely useless. Unfamiliar with our market area, and apparently refused to learn it (I still don't think they have all our branches identified after 2 years into this). Almost immediately, the vCom team tried to push all the heavy lifting back onto us: managing, identifying, testing phone lines was a nightmare - still is. Next, the team started negotiating with carriers (which was comical because, once again, they refused to learn our markets). It became apparent that vCom was only going to work with national carriers, and wasn't about to get into the weeds and negotiate with regional/local carriers (many of which had decent packages once WE followed up with them on our own). So we figured out real quick that we needed to remove vCom from the negotiating side, and focus them on the phone-line consolidation. Another mistake on our part. Two years into the project, and it still isn't done. vCom has offered no value here, outside of a renegotiation with RingCentral - which was another mess. Lets talk about the invoicing side of our service package now. When we allowed vCom to attempt to consolidate our billing through whatever outfit it works with (a company in New Jersey, I think), cont. below...

    Jennifer H.
    Overall rating
    • Industry: Pharmaceuticals
    • Company size: 51-200 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The only tool you need to manage IT and telecom spend!

    Reviewed on 2020/07/13

    I managed an 8M communications spend at a global Biotech for many years. We struggled immensely...

    I managed an 8M communications spend at a global Biotech for many years. We struggled immensely with first getting a handle on inventory, figuring out where we spent our money and on what, and consolidating to a better operational model. Without vManager, I would bet there would still be lines in service that were no longer in use the company would STILL be paying on! Not to mention we were able to replace our entire network, upgrade bandwidth and save over 2M YOY. It's not just the software, its also the entire vCom team you get with it!!

    Pros

    The ability to slice and dice your spend into whatever category senior leadership wants in order to provide a full spectrum of spend. It is easy to use, provides priceless insights into categories that often plague IT leadership when asked to break down costs, customer support is second to none!

    Cons

    I would really like to see the platform continue to expand further globally. It does some of it fantastic. I think there is more work to be done for organizations that need that competitive advantage to purchasing in global locations

    Ivan R.
    Overall rating
    • Industry: Legal Services
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Centralized Resource

    Reviewed on 2020/06/30

    Pros

    I like the fact that I can easily monitor and approve orders. It allows me clear visibility on the status and allows me to add notes with my inquiries.

    Cons

    I'd like ordering a new line for a phone i have in hand to be enhanced. It is frequently mistaken as a new line and device order.

    Showing 5 reviews of 24 Read all reviews

    vManager FAQs

    Below are some frequently asked questions for vManager.

    vManager offers the following pricing plans:

    • Starting from: US$250,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Significant discounts available for non-profits. Contact vCom Solutions for detailed pricing information.

    vManager offers the following features:

    • Accounting
    • Bill importing
    • Bill verification
    • Billing for data
    • Billing for voice
    • Centralized management
    • Chargeback tracking
    • Collaboration tools
    • Contract negotiation
    • Dashboard
    • Employee call monitoring
    • Fixed line compatibility
    • Flexible user reporting
    • Fraud controls
    • GL coding and AP posting
    • Graphs, charts, and notifications
    • Interactive charts and graphs of spend, usage, and overages
    • Internal cost allocation
    • Inventory management
    • Invoices
    • Mobile line compatibility
    • Orders
    • Payment dispute
    • Reporting
    • SSL security
    • Standardized invoice across all carriers
    • Standardized repository
    • Streamlined, automated financial reporting
    • Trouble tickets and support requests
    • Usage reporting

    vManager has the following typical customers:

    Large Enterprises, Non Profit, Mid Size Business

    vManager supports the following languages:

    English

    vManager supports the following devices:

    Android, iPhone

    We do not have any information about what integrations vManager has

    vManager offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials

    Related categories

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