eCoordinator

eCoordinator

Volunteer management solution

(7 reviews)

eCoordinator Overview

eCoordinator is a volunteer management system designed to help with the recruitment and management of volunteers. Further to recruitment and management, eCoordinator also provides the tools to measure volunteer efforts as users can track and record volunteer hours as well as create reports on collected data.

To assist in volunteer recruitment, eCoordinator allows individuals to search for volunteer opportunities. It also guides individuals through the registration process using pre-selected forms that are built into the user’s website. eCoordinator includes Intelli-Match technology which recommends appropriate or relevant volunteers for different opportunities. Users can also request and perform criminal background checks on volunteers as well as automatically check their references. Moreover, eCoordinator gives volunteers access to their own personal dashboard where they can edit their information, check schedules, report hours and take surveys.

With eCoordinator, users can manage volunteers using the online drag-n-drop scheduling calendar, export volunteer data for use in spreadsheets or documents and access various pre-built reports. Users can measure volunteer activity and overall contentment with the volunteer program by producing quick and accurate reports and allowing volunteers to answer online custom surveys and questionnaires. eCoordinator also allows users to send individual, bulk and automated emails as well as automatically record volunteer hours. These automated processes work alongside eCoordinator’s other technological features which all aspire to make the business of recruiting and managing volunteers easier and more efficient.

Pricing

Starting from
US$2 500,00/year
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

eCoordinator Reviews

Overall rating
0/5
100% positive reviews
4
Excellent
3
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0
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0
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0
Terrible
Melissa A.

AOC Samaritan Review

Reviewed on 2016/02/04
Review Source: Capterra

Our situation was a bit unique, in the sense that we really only needed volunteers for one particular weekend in January. We had set up the system in June, so I had many months to learn the system. I had basic training when we first set it up, but because this was my first time being in a volunteer coordinator role, I had no clue about anything. It was more of a learn as I go situation. I think overall the volunteers were satisfied - more than not, when troubles were faced, it was user error. Some other issues the volunteers faced were also part of me not knowing everything about the system, so those issues are on me. I can say that from both my perspective and the volunteers, the whole "refer" vs "place" process was a bit complicated. To me, it just felt unnecessary. I know there were many ways to use this, so maybe I just did not go about it correctly, but I would have shifts that let volunteers sign up over the capacity (say the shift only needed 25, but 30 referred themselves) so then I had to go through and place 25 of them, and notify the other 5 that even though they signed up for it, they are not scheduled. I did appreciate the amazing customer. As mentioned, I was learning as I went along, which meant a lot of issues/questions came up in crunch time, so having Satina was great. She was able to quickly jump on a GoToMeeting with me, and show me in 2 minutes something I struggled figuring out. I would recommend building a section in the "Help" area with frequently asked questions. There were many times I would have a very quick question, and could not figure it out and/or could not find the answer online, and had to email in to support about it. As quick as support was, it seemed like a nuisance to wait around for this answer, when it easily could have been available elsewhere - FAQ section or a live chat. I really did appreciate everything Samaritan did for me - having the system and support really made my life a lot easier. I had never done volunteer coordination before, nor did I have anyone helping me in our office - I was solely on my own, so having the support was clutch. I had chosen the system above others because of the ability to have the background checks included, at a great rate, and also because I had researched systems and believed Samaritan was the best to go with. Looking back, I would make the same choice again.

Rating breakdown

Ease of Use
Customer Support

Jamie B.

Samaritan is a powerful management tool, client-friendly meeting our needs at every turn.

Reviewed on 2016/02/02
Review Source: Capterra

We have used Samaritan for about 5yrs; after a disappointing first attempt with another web-based program. Samaritan meets our management, reporting, and communication needs. We began with Samaritan when we consisted of three hospitals - and recently provided us with a seamless transition to add five additional hospitals who utilized two different management systems.
Samaritan provides user-friendly hours reporting, profile management and scheduling for the volunteer. For staff, it provides control of web content, customized application, automatic reference requests, user-friendly data retrieval, and versatile email including automations. Reports can be generated on any/all data fields in both pdf and txt format for export into spreadsheets. These are just a few of the many features.
Like any program or system there is a learning curve. A basic knowledge of Excel is helpful but not necessary. Our only issue with the system has been some of the characteristics of the calendar however, Samaritan listens to client feedback and is currently surveying for input on what users would like to see changed/added. The staff is very attentive and responsive to our requests for assistance. We have highly recommended Samaritan to others who have contacted us regarding our experience.

Rating breakdown

Ease of Use
Customer Support

Wing H.

Very good and reliable customer support and prompt replies to challenges

Reviewed on 2016/02/02
Review Source: Capterra

We have been using the Samaritan volunteer software for 44 City departments and community partners programs since 2009. We also used the Samaritan program in recruiting and managing our Richmond 2010 Ozone volunteers. Samaritan not only provides good and reliable customer services in using our purchased program, but also prompt support and solutions to the changing needs of our online volunteer management demands. The only challenge is that the staff portal in our current software version only works on Internet Explorer. However, the volunteer portal works on almost all smartphone, PC, Mac and Tablets web browsers.

Response from Samaritan Technologies

The next release of our software, version 7.5, will work on all major browsers, including Chrome. The public-facing product, eRecruiter, is also mobile-friendly.

Rating breakdown

Ease of Use
Customer Support

Heidi P.

I chose this software because it is truly a volunteer management software.

Reviewed on 2016/02/01
Review Source: Capterra

The software is fully customizable, integrates well with our website, is easy to use in a myriad of different volunteer situations, and the customer support is unsurpassed! Volunteers can easily sign up, and this makes tracking hours and keeping volunteers informed simple and quick. As an organization with multiple locations, this is the only software that could be adapted to meet our needs. As we grow and change, Samaritan has grown and changed with us in an extremely responsive manner. Our volunteer base for one of our events has almost doubled since we began using Samaritan several years ago. I highly recommend it to all of my colleagues as the best volunteer management software around.

Rating breakdown

Ease of Use
Customer Support

John M.

A great volunteer solution...

Reviewed on 2016/02/06
Review Source: Capterra

For the last two years we have used Samaritan Technologies as our volunteer management solution and we couldn't be happier. Samaritan Technologies expertly meets every need of ours when it comes to volunteer management and coordination. Over the course of that time volunteers express to us the ease of signing up for shift work and comment positively on the overall look of the volunteer website. On the back end of the system our coordinators are able to edit different volunteer opportunities with relative ease without the need of extensive training or help from Samaritan. We highly recommend this solution to any organization that coordinates a large number of volunteers.

Rating breakdown

Ease of Use
Customer Support

eCoordinator Pricing

Starting from
US$2 500,00/year
Pricing options
Free Trial
Subscription

eCoordinator Fall 2016 NGO pricing:

Simply Samaritan:

# of Coordinators: 1
1st year: $2,500
Configuration: Logo, Photos
Each additional year: $2,000
Each Additional Coordinator / year: $500

Standard Samaritan:

# of Coordinators: 2
1st year: $4,500
Configuration: Logo, Photos, Forms
Each additional year: $2,000
Each Additional Coordinator / year: $600

Samaritan Pro:

# of Coordinators: 3
1st year: $15,000
Configuration: Custom
Each additional year: $3,000
Each Additional Coordinator / year: $700

For a custom bid, contact eCoordinator directly.

eCoordinator Features

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Data Import/Export
  • Reminders
  • Third Party Integration

  • API
  • Applicant Tracking
  • Customizable Branding
  • Customizable Reporting
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reporting & Statistics
  • Self Service Portal

Additional information for eCoordinator

Key features of eCoordinator

  • Activity dashboard
  • Activity logging
  • Application integration
  • Approval process control
  • Automated scheduling
  • Automatic notifications
  • Calendar management
  • Credential verification
  • Custom forms
  • Data archiving
  • Event management
  • Feedback collection
  • Feedback management
  • Forms management
  • Group management
  • Hour self-entry
  • Import / export data
  • Integrated live background checking
  • Intelli-match
  • Performance support
  • Progress reports
  • Recurring tasks
  • Reference checking
  • Registration management
  • Reminders
  • Scheduled emails
  • Scheduling
  • Search functionality
  • Sign-up restrictions
  • Social media integration
  • Status tracking
  • Survey management
  • Surveys & feedback
  • Third party integration
  • Volunteer profiles
  • Volunteer registration
  • Waiver expiration tracking

Benefits

  • eCoordinator can be incorporated into the user’s website and domain, retaining the same graphical user interface and design.
  • Users can initiate LIVE criminal background checks, ensuring all individuals are ‘cleared’ before being confirmed and registered as a full volunteer.
  • eCoordinator includes ‘Intelli-Match’ technology which can suggest the most qualified volunteer for an opportunity based on elements such as skills and availability.
  • Users can create custom surveys and forms for volunteers to complete, enabling users to gather information and identify the strengths and weaknesses of their program.
  • eCoordinator has a drag-n-drop interface, allowing users to insert opportunities on the calendar and drop volunteers into those available slots.

  • eCoordinator FAQs

    Below are some frequently asked questions for eCoordinator.

    Q. What type of pricing plans does eCoordinator offer?

    eCoordinator offers the following pricing plans:

    Starting from: US$2 500,00/year

    Pricing model: Subscription

    Free Trial: Not Available

    eCoordinator Fall 2016 NGO pricing:

    Simply Samaritan:

    # of Coordinators: 1
    1st year: $2,500
    Configuration: Logo, Photos
    Each additional year: $2,000
    Each Additional Coordinator / year: $500

    Standard Samaritan:

    # of Coordinators: 2
    1st year: $4,500
    Configuration: Logo, Photos, Forms
    Each additional year: $2,000
    Each Additional Coordinator / year: $600

    Samaritan Pro:

    # of Coordinators: 3
    1st year: $15,000
    Configuration: Custom
    Each additional year: $3,000
    Each Additional Coordinator / year: $700

    For a custom bid, contact eCoordinator directly.

    Q. What are the main features of eCoordinator?

    eCoordinator offers the following features:

    • Activity dashboard
    • Activity logging
    • Application integration
    • Approval process control
    • Automated scheduling
    • Automatic notifications
    • Calendar management
    • Credential verification
    • Custom forms
    • Data archiving
    • Event management
    • Feedback collection
    • Feedback management
    • Forms management
    • Group management
    • Hour self-entry
    • Import / export data
    • Integrated live background checking
    • Intelli-match
    • Performance support
    • Progress reports
    • Recurring tasks
    • Reference checking
    • Registration management
    • Reminders
    • Scheduled emails
    • Scheduling
    • Search functionality
    • Sign-up restrictions
    • Social media integration
    • Status tracking
    • Survey management
    • Surveys & feedback
    • Third party integration
    • Volunteer profiles
    • Volunteer registration
    • Waiver expiration tracking

    Q. Who are the typical users of eCoordinator?

    eCoordinator has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does eCoordinator support?

    eCoordinator supports the following languages:

    English

    Q. What type of pricing plans does eCoordinator offer?

    eCoordinator has the following pricing plans:

    Subscription

    Q. Does eCoordinator support mobile devices?

    We do not have any information about what devices eCoordinator supports

    Q. What other apps does eCoordinator integrate with?

    eCoordinator integrates with the following applications:

    DocuSign, Facebook, Google Maps, Moodle, Twitter, eTapestry

    Q. What level of support does eCoordinator offer?

    eCoordinator offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support