Online data management solutions for nonprofit organizations
4.3/5 (16 reviews)NewOrg is a web-based data management system designed specifically to assist non-profit organizations, campaign leaders and volunteer communities. Capable of supporting multiple locations, programs, partnerships and funding sources, NewOrg spans a broad range of integrated features built on a wholly customizable, flexible framework. Client/program information management promises detailed data capture and tracking functionality, informing a variety of reports. Collaboration is aided with secured volunteer portals, document management and the centralized shared storage of files, plus the integrated email system allows template-based emails to be sent to exportable contact lists.
NewOrg’s development management and fundraising tools track everything while gathering constituents and stakeholders in one place. Manage donations with quick data entry, chart-based reports and quick export options to leading third-party applications. Scheduling features are built around an organization calendar for planning events, accepting online reservations and capturing volunteer signups while enabling staff to record their time. Subsequent key features go on to include grant reporting, human resources with timesheets, integrated payment processing for accepting donations, survey feedback capture and more.
Pros
One of the best things we like about NewOrg is that it is easy to access information. NewOrg affords our agency the ability to organize all program data in one database. Many of our clients access multiple program services. With the NewOrg Management System, our clients are entered only once as contacts but then 'admitted' to various programs streamlining the data entry process.
The implementation process was designed to meet our specific agency needs. It was clearly outlined with customization, beta testing, training, timelines and benchmark meetings.
The comprehensive training was well received by our staff. The Training Video Library on the NewOrg website offers brief tutorials and ongoing updates on the system’s features and functionality.
The Duplicate Wizard is a great tool to help us eliminate multiple data entry of client information.
Cons
What we like least is the industrial appearance of the reports. We would like them to be more relective of our agency and the services we provide. It would be great if they were colored and had our logo.
Also there are a couple of additional customizable features that we would like such as adding/changing colors on the screen and the ability to select a 24 hour clock instead of just a 12 hour clock.
Thank you Jyl. You have provided a couple great "Feature" suggestions and we will be discussing including them possibly in some future updates to all our NewOrg partners. Suggestions like these are how we enhance NewOrg to match the needs of our partners.
Overall I am happy with NewOrg, and have no plans to change systems. Their support staff is fantastic, and has always responded quickly, and offered solutions. They have been willing to work with me and make sure they understand exactly what I'm needing. Any time that they have been unable to deliver something it has been because of a technical limitation of the software.
There may be better solutions out there, but none that are a better value in terms of budget.
Pros
The software is a good value alternative to more expensive donor management solutions. I particularly like that it can incorporate all of the many different elements we work with, including donors, volunteers, homeowners, properties and organizations.
Cons
The reporting function can seem counter-intuitive. I would love to see more options for capturing the information I am looking for perhaps as radio buttons (ex. list of donors and total gift with emails or with addresses etc.) Often I find that the report I need only give part of the information I'm looking for.
Additionally, reports take a LONG time to run. I would love to see this further optimized to have reports run much faster.
Thanks Jeni for taking the time to share your knowledge of NewOrg. We will be passing on your suggestions and comments to the technical side folks!
We've only just started using it but overall were happy with how the implementation went and the flexibility of the software and the willingness of the company to customize and work with you. We've also gotten good feedback from our participants about their experience using the software.
Pros
The NewOrg system can be pretty customized to meet your needs, and I found that the customer service was excellent and they were willing to go the extra mile. It has already made our lives easier in reporting, communicating with our participants, and managing our data. I also like that you can add on different modules as you go, which gives us the opportunity to grow with the software. My research found that it is the most reasonably priced of the customizable data management options (obviously more expensive than the strictly out of the box options, but a lot less expensive than a number of the other highly customizable options). Of course, that means that there are some features/customizations that aren't available, but for us it is doing the majority of what we would like it to!
Another huge pro is that they create a customized manual for your organization, which helps a lot with training and implementation of the software.
Cons
The implementation process took a bit longer than we were hoping it would, but the customer service was good throughout! There are a few features (texting, for example) that we would like to have but the software doesn't yet have.
Caroline, thank you for your input and observations and sharing your NewOrg experience.
We have been able to combine 4 systems into one, and creating mailing lists takes a fraction of the time.
Pros
Incredibly Flexible
Support always there to help
Able to track volunteers, clients and donors all in one system
Cons
The mail function is great, but a little cumbersome to create template emails (newsletters for example)
The Donor module is good, but not quite as robust as stand alone donor modules
Would like the ability to import data without going through support
Sandi, as a multi-year partner, we appreciate you sharing your knowledge and user experience with NewOrg.
New Org Management System, great customer service. Provides you with manuals so that you can do your job easily.
Pros
This system does a wonderful job of storing your data in such a way that you can see at a quick glance the history of individuals in events. It is very user friendly. Love the calendar system! No matter where you are it is easy to pull up any information needed.
Cons
Case status in top of the event sheet instead of at the end which forces you to go back through. Donor portion not as flexible to work with.
Thank you for your rating and comments. We take your observations to heart as much of the NewOrg system is crafted based on input from our users just like you.
Contact NewOrg to arrange a demo or receive a full pricing quote
Below are some frequently asked questions for NewOrg.
NewOrg offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact NewOrg to arrange a demo or receive a full pricing quote
NewOrg offers the following features:
NewOrg has the following typical customers:
Non Profit
NewOrg supports the following languages:
English
NewOrg has the following pricing plans:
Subscription
We do not have any information about what devices NewOrg supports
NewOrg integrates with the following applications:
Microsoft Outlook
NewOrg offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
Overall we love NewOrg, its capabilities and features. We especially appreciate the NewOrg Support Team. They are amazing! They have been responsive to our ever changing needs and oh so helpful in finding solutions as challenges arise.