ShipTrack
About ShipTrack
Shiptrack is an easy to use cloud based track and trace software designed to provide full time control and visibility over the shipping process. working with many industries, including healthcare, pharma, government, mailrooms, professional couriers and of course transportation, the software is fitting for businesses of all sizes.
To guarantee accuracy, ShipTrack provides real time information on product movement, location details and takes pictures of the shipment to send regular updates to vendors. Furthermore, to avoid unnecessary fees, the software bills customers based on the amount of goods shipped, while avoiding any additional start up costs or contract fees. In addition, it offers multi carrier shipment tracking features, which facilitates international shipments and the use of more than one logistics provider.
ShipTrack works with multiple logistics providers to track product movements and sends automatic notifications to vendors whenever a product is scanned during its movement. This provides vendors with information about the product location and the time it will reach the customer. The software also offers an in-built reporting tool that helps to prepare daily reports. Users can export data from the application in the form of excel spreadsheets.
Finally, ShipTrack’s documentation system generates digital invoices and helps reduce paperwork for logistics firms. The software does automatic route planning and can immediately re-route in case of blocks on existing routes. The tool can be accessed on mobile devices as well as via an intuitively interfaced web portal.
Key benefits of ShipTrack
• ShipTrack's activity dashboard generates weekly/monthly reports and provides insights on product movement and reasons for product delivery delays.
• The software has a web portal and a mobile app, for tracking product movements from one place to another, managing multiple drivers and collecting business metrics.
• ShipTrack offers features such as route planning, automated dispatch, phone and mail integration for drivers, route load balancing, and on-the-fly route adjustment to improve productivity.
• The application removes the need for smaller logistics firms to install their own expensive package tracker; they can use ShipTrack and pay as per the number of shipments.
• The software regularly scans products to prevent losses and maintains online scan records to back trace the path in case a product is stolen or misplaced.
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Reviews
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- Industry: Retail
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazingly versatile tool packed with functionality. Transformed our operations for e-commerce!
Reviewed on 2017/10/17
This software allowed us to completely transform and modernize our customer order handling and...
This software allowed us to completely transform and modernize our customer order handling and pick-up process.
Pros
Shiptrack software is very flexible in both what it can do and how it can be used. For example, we were able to easily use it on mobile technology selected for scanning our inbound customer orders for pickup. Then, using the customization web portal we had all of the required information at our fingertips to take care of the customer at the pick-up desk.
Support from the whole Shiptrack team while implementing and operating the solution was phenomenal. As a vendor partner, the Shiptrack team was fully committed to whatever was requried to drive success in using their software to achieve our results.
Cons
One area for possible improvement would be the handling of offline errors. When a scanning device went offline (Due to wifi coverage issues), it was not always clear if the scans were being captured and later uploaded.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Exceptional Product, People and Service!
Reviewed on 2017/10/24
Pros
Canadian Development! The amazing people at ShipTrack have been great to work with and have developed an app that is the fastest most accurate app I've used to date. The dispatch and customer order entry screens ensure accurate pricing and works flawlessly regardless of operating system. i.e. Mac products. Service is second to none and ACTUALLY available 24/7! Driver locations and mapping is real time allowing us to ensure the right order gets to the right driver to ensure every order is delivered on time every time.
Cons
New customers do get a little locked up at the shipment piece counts / weights when placing orders online so that section could be simplified a little.
- Industry: Package/Freight Delivery
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Works well for us. Pay as you go!
Reviewed on 2017/03/07
We use ShipTrack everyday for our small business. We have clients that also use this system, but we...
We use ShipTrack everyday for our small business. We have clients that also use this system, but we have yet to interface with them. Our drivers use the app on their smart phones which is simple to use. The data entry is a bit cumbersome at times for the dispatcher when entering jobs. It has a client portal so they can track their packages.
PROS: Easy to use app for drivers. They can bring up a job and use the app to bring up GPS to their delivery. It has scanning functions on the phone and allows for signatures. Has the ability to print up labels to apply to package and cross reference ability for invoices, etc.
CONS: Entering jobs can be a hassle at times, especially when you get busy and have multiple jobs to enter. Once you create a job, there is no going back and you will be charged for it so be careful! We were told that they could enter our reoccurring jobs so we would not have to, but we have not seen that happen, even after many times trying to get their support team to do so. We just gave up, hence, the 3 star rating on customer support! They did work well with us as far as getting this off the ground for us and gave us over a month to use it for free to get our drivers and office staff oriented with the program.
Overall, I would recommend the program for small companies as it is a pay as you go system so their is no monthly bill to pay if you don't use it, which we like! Give it a try, it may work well for your business too!
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Worked well for us
Reviewed on 2021/04/17
software has a client interface and clients can track their packages. Shortens phone call times, it...
software has a client interface and clients can track their packages. Shortens phone call times, it also eliminates the need to send e-mails
Pros
we used this at the past for our little business. Easy to use interface, works fast, gives the right result.. I don't know what else to expect from a shipment tracking software
Cons
it took time to install the software and it was difficult to understand whether offline records were processed
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ship and Track Services
Reviewed on 2018/10/01
I use this service to ship and track all parcels from our office--personal and business parcels.
I use this service to ship and track all parcels from our office--personal and business parcels.
Pros
This software was very simple and easy to use. Good format for anyone to use.
Cons
The least favorite about this product is the time to download the product.
ShipTrack FAQs
Below are some frequently asked questions for ShipTrack.Q. What type of pricing plans does ShipTrack offer?
ShipTrack offers the following pricing plans:
- Starting from: US$0.10/month
- Pricing model: Subscription
- Free Trial: Not Available
ShipTrack pricing varies based on usage.
Q. Who are the typical users of ShipTrack?
ShipTrack has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ShipTrack support?
ShipTrack supports the following languages:
English, French, Spanish
Q. Does ShipTrack support mobile devices?
ShipTrack supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ShipTrack integrate with?
We do not have any information about what integrations ShipTrack has
Q. What level of support does ShipTrack offer?
ShipTrack offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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