Cornerstone LMS

We have found that our users required no training to be able to use the Cornerstone software successfully. Given that we have 10,000 employees, this was a key deciding factor when we signed on.

There’s always going to be small issues that may be frustrating. The one thing that we found is that their customer service/support central is more than adequately prepared to handle anything that comes up.

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Where to start? Here are just a few highlights:
- The worst customer service I'd ever experience working with a vendor.

- They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority.

- When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless.

-If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation."

- Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do.

- If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings.

- They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

Constant improvement (quaterly) is something I really like about this application. Users do not complain about it, which is a huge plus for us supporting the app in our organization. The application is big and there is always something new to learn or better way of doing things.

There is not much that I can say negative about the application. One thing that I would like to change is character count when creating groups. It might seem small for some organization admins, but for us its a important as our groups can be very large. It is frustrating when creating a group and you are unable to save it because you succeeded the character limit. Not a deal breaker but for sure an annoyance that can perhaps be fixed in the next releases.