Reputology

Reputology

Review management for Google, Facebook and more

4.9/5 (47 reviews)

Reputology Overview

Reputology is the review monitoring and management solution designed for organizations that operate multiple physical locations. We help restaurants, gyms, hotels, auto dealers, hospitals, marketing agencies, retail stores, banks & more.

Reputology enables your team to engage reviewers quickly to address issues, analyze trends and location-level performance, and uncover valuable feedback to improve operations.

Reputology partners with review sites directly whenever possible to provide the industry's best data reliability & legal compliance. Reputology is trusted by Fortune 500 companies and recognized brands such as Gold's Gym & Live Nation.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

Reputology Reviews

Overall rating
4.9/5
100% positive reviews
41
Excellent
6
Very good
0
Average
0
Poor
0
Terrible
Erin M.

Manage Your Customer Service

Used Daily for 2+ years
Reviewed on 2016/08/11
Review Source: Capterra

We have been using the service at House of Blues for about 2 years. Reputology is a great resource for organizing and managing your customer service. reviews.

Pros

Organizes all feedback in one place, in a clear, organized format. Multiple users in your company can access the account. Reputology pulls together direct feedback and social media feedback all in one place. Provides you with detailed information to reach out to customers.

Cons

You receive emails of feedback to your outlook. At our company we respond to our customers through outlook emails & phone calls. You then have to close out feedback in Reputology or you will receive emails reminders. I wish there was away to update the status to Reputology through email. Or if there was away to respond right through Reputology. I often feel like I am doing double duty.

Response from Reputology

Hey Erin - Thank you for the feedback. We are always trying to figure out ways to make the product better and definitely do not want you doing more work than necessary. I'll escalate this suggestion to our tech team. TY!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Alex V.

the Lighter Side Of Reputation Management

Used Weekly for 1+ year
Reviewed on 2019/01/17
Review Source: Capterra

Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.

Pros

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Cons

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
David H.

User Friendly Platform and Great Service

Used Daily for 1+ year
Reviewed on 2017/01/03
Review Source: Capterra

I highly recommend Reputology to any business that is seriously considering the importance of keeping up with their customer reviews. We have been using Reputology's services for over a year and we are completely satisfied with the results. Reputology has been consistently able to deliver a simple platform that keeps track of the many reviews our business receives from different websites on a daily basis. Additionally, we can look at reviews individually, break them down by different brands and look the data within its entirety. This gives us vital feedback on how to improve our customer service which we use to improve customer satisfaction. To add to this, Reputology has provided great, personalized support throughout this entire period which definitely adds to the user-friendly nature of their company. In short, we highly recommend using Reputology's services.

Pros

Simplicity

Response from Reputology

Thank you, David!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alicia J.

Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it!

Used Daily for 6-12 months
Reviewed on 2017/08/06
Review Source: Capterra

Pros

Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need.

Cons

It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Barbie B.

Reputology 2015

Used Daily for 2+ years
Reviewed on 2016/11/22
Review Source: Capterra

I love Reputology. As a administrator for our company of the software, it gives us an opportunity to correct a wrong or praise our employees.

Pros

Ease - You can respond as the information comes in from the sire.

Cons

Sometimes it doesn't allow instant correspndence.

Response from Reputology

Hi Barbie - Thank you for your review! Our product team is working on making it easier for you guys to respond. But a lot of that depends on what's permissible on each review site.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Reputology Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Single Location: $49/month on an annual subscription.

Multi-location: Contact Reputology for Enterprise pricing.

Agencies & resellers: Contact Reputology for Enterprise pricing.

Reputology Features

  • Activity Dashboard
  • Monitoring
  • Real Time Analytics
  • Tagging

  • A/B Testing
  • API
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Engagement Analytics
  • Multi-Channel Marketing
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Social Network Marketing
  • Third Party Integration

Additional information for Reputology

Key features of Reputology

  • Analytics
  • Automated feedback collection
  • Competitive benchmarking
  • Customized email alerts
  • Feedback management
  • Keyword filtering
  • Keyword filtering
  • Multiple accounts management
  • Online surveys & feedback
  • Performance analytics
  • Ratings & reviews
  • Response management
  • Review monitoring
  • Review monitoring
  • Single dashboard
  • Survey management
  • Tags & keywords
  • Workflow tool

Benefits

  • Receive instant email notifications when Reputology detects new reviews, then respond to reviewers quickly. 80% of issues can be resolved with timely customer service.

  • Gain visibility on all reviews for all locations in one easy-to-use interface. No more clicking around from one review site to the next.

  • Customize the Reputology dashboard view to suit people in different areas of the businesses (local operators, head office, etc.)

  • Set quantifiable customer experience, reputation and review-oriented goals, measure KPIs, and analyze trends with Reputology's advanced analytics modules.

  • Identify themes and trends thanks to Reputology's Text Analysis feature which analyzes unstructured free form text in customer reviews and displays results as Word Cloud reports.

  • Reputology FAQs

    Below are some frequently asked questions for Reputology.

    Q. What type of pricing plans does Reputology offer?

    Reputology offers the following pricing plans:

    Starting from: US$49,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Single Location: $49/month on an annual subscription.

    Multi-location: Contact Reputology for Enterprise pricing.

    Agencies & resellers: Contact Reputology for Enterprise pricing.

    Q. What are the main features of Reputology?

    Reputology offers the following features:

    • Analytics
    • Automated feedback collection
    • Competitive benchmarking
    • Customized email alerts
    • Feedback management
    • Keyword filtering
    • Keyword filtering
    • Multiple accounts management
    • Online surveys & feedback
    • Performance analytics
    • Ratings & reviews
    • Response management
    • Review monitoring
    • Review monitoring
    • Single dashboard
    • Survey management
    • Tags & keywords
    • Workflow tool

    Q. Who are the typical users of Reputology?

    Reputology has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business

    Q. What languages does Reputology support?

    Reputology supports the following languages:

    English

    Q. What type of pricing plans does Reputology offer?

    Reputology has the following pricing plans:

    Free, Subscription

    Q. Does Reputology support mobile devices?

    We do not have any information about what devices Reputology supports

    Q. What other apps does Reputology integrate with?

    Reputology integrates with the following applications:

    Hootsuite, Hootsuite

    Q. What level of support does Reputology offer?

    Reputology offers the following support options:

    Online Support, Phone Support