MerlinOne

The Leader in AI-centric Digital Asset Management Software

About MerlinOne

Aimed to make visual storytelling easier, MerlinOne allows express access to digital assets from virtually
anywhere. MerlinOne is the trusted DAM vendor for hundreds of businesses thanks to its reliability, flexibility, scalability, optimal performance, automation capabilities, and world-class customer service. From news to corporate, universities to non-profits, healthcare institutions and all company types in between, many of the world’s most leading brands depend on their Merlin DAM every stage in the content cycle.

Key benefits of MerlinOne

  • MerlinOne is the most secure DAM vendor in the industry, offering both HIPAA-compliant and GDPR-compliant solutions

  • MerlinOne has many AI tools to improve workflow automation such as Facial Recognition, Auto-tagging and Image Similarity.

  • Users can search audio or video objects by the spoken word, enabling users to pinpoint specific words and create frame grabs and sub-clips quickly.

  • MerlinOne is a fully Hosted Digital Asset Management System, allowing users to search thousands or millions of objects quickly and precisely.

  • MerlinOne can manage both print and web file formats, giving users a configurable and flexible system with which to work.

  • MerlinOne offers 24/7 live person to person support, ensuring customers receive full and personalized technological assistance.

  • Devices

    Business size

    S M L

    Markets

    Canada, Mexico, United States

    Supported Languages

    English

    Images

    Users can store, find, manage and share photos
    Compare pictures side by side
    Manage all media objects in a newsletter
    Manage both print and web file formats
    Comment and collaborate on collections
    View 6 more
    MerlinOne video MerlinOne screenshot: Users can store, find, manage and share photos MerlinOne screenshot: Compare pictures side by side MerlinOne screenshot: Manage all media objects in a newsletter MerlinOne screenshot: Manage both print and web file formats MerlinOne screenshot: Comment and collaborate on collections

    Features

    Total features of MerlinOne: 47

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts/Notifications
    • Approval Process Control
    • Asset Categorization
    • Asset Library
    • Asset Management
    • Asset Sharing
    • Assignment Management
    • Automatic Backup
    • CMS Integration
    • Cataloging/Categorization
    • Change Management
    • Collaboration Tools
    • Configurable Workflow
    • Customizable Branding
    • Data Import/Export
    • Distribution Management
    • Document Automation
    • Drag & Drop
    • Email Templates
    • File Conversion
    • File Management
    • Fixed Asset Management
    • Full Text Search
    • Historical Reporting
    • Image Editing
    • Labeling
    • Metadata Management
    • Mobile App
    • Multimedia Support
    • Newsletter Management
    • Project Workflow
    • Purchasing & Receiving
    • Reporting/Analytics
    • Search/Filter
    • Social Promotion
    • Tagging
    • Third Party Integrations
    • Version Control
    • Video Management
    • Video Streaming
    • Website Analytics
    • Workflow Management

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    Reviews

    Overall rating

    4,4 /5
    (39)
    Value for Money
    4,2/5
    Features
    4,3/5
    Ease of Use
    4,1/5
    Customer Support
    4,8/5

    Already have MerlinOne?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 39
    Verified Reviewer
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product. Great service.

    Reviewed on 2018/09/26

    Pros

    Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team.

    I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.

    Cons

    The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.

    Brock K.
    Overall rating
    • Industry: Sports
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    MerlinOne Review

    Reviewed on 2019/08/20

    Customer Support is prompt. It has been overall good.

    Customer Support is prompt. It has been overall good.

    Pros

    Efforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces.

    Cons

    Somewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc.

    Nicole H.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Take quite a bit of training to get comfortable. Missing some key functionality.

    Reviewed on 2018/02/12

    Pros

    Once you figure it out, the system is very easy to use and retrieve content. Search features are great.

    Cons

    Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.

    Verified Reviewer
    Overall rating
    • Industry: Higher Education
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A highly customizable system with many great capabilities for use in digital asset management

    Reviewed on 2019/08/27

    Pros

    I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.

    Cons

    I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.

    Melissa S.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great communication and service from Merlin staff.

    Reviewed on 2018/02/06

    Able to customize metadata fields, including their values and the way the field functions.

    Able to customize metadata fields, including their values and the way the field functions.

    Pros

    It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.

    Cons

    It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.

    Showing 5 reviews of 39 Read all reviews

    MerlinOne FAQs

    Below are some frequently asked questions for MerlinOne.

    MerlinOne offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about MerlinOne features

    MerlinOne has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    MerlinOne supports the following languages:

    English

    MerlinOne supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    MerlinOne integrates with the following applications:

    Adobe Illustrator, Content Hub, Drupal, Salesforce Platform, WordPress

    MerlinOne offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

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