About GoCo

GoCo is an online human resources, benefits and payroll management system designed to help SMBs streamline their critical business operations. As well as providing solutions to simplify HR, benefits, compliance and payroll processes, GoCo also offers users personal support and advice from local benefits and payroll experts.

GoCo aims to simplify HR management by providing users with the tools to automate hiring, customize onboarding and generate reports. All employee and contractor information is easily accessible, organized and stored securely and conveniently in one place. This HR data is synced with payroll and benefit carriers, automatically updating any changes to all systems. To further increase HR efficiency, GoCo incorporates an employee self-servicing functionality. Team members can request personal, sick or vacation time-off as well as change payment or benefits information. GoCo integrates with Slack, enabling teams to communicate instantly and receive notifications about birthdays, holidays and colleagues on leave. With GoCo, users can generate customized reports in order to better understand changing headcount, team compensation and benefit costs.

Further to HR capabilities, GoCo assists users with benefits and payroll processes. GoCo supports all major insurance carriers, includes expert benefit support and allows users to compare benefit plans and enroll online. Users can implement their existing benefits as well as receive support in discovering new and better plans. GoCo simplifies payroll by connecting with all leading payroll providers, syncing newly hired employees, automatically removing terminated employees and automating the process of calculating benefit deductions. GoCo also offers a compliance management solution for tax, employment, benefits and PTO by digitally storing, organizing and verifying the compliance of tax forms and employment agreements. Most importantly, GoCo stores all data securely using bank-level encryption, security audits and professional security staff.

Key benefits of GoCo

  • GoCo syncs all HR, payroll and benefit information, saving users from inputting data into each carrier separately by updating changes automatically on all systems.

  • Users can compare benefit plans and prices, enabling employees to find the best or most appropriate plan for their family with ease.

  • GoCo has a team of payroll experts who are available to offer users pertinent and personal advice on any payroll-related issues.

  • GoCo digitally stores, organizes and verifies the compliance of W-4s, I-9s, etc. simplifying tax and employment compliance processes.

  • GoCo offers bank-level encryption using a 256-bit SSL encryption protocol, ensuring all data is completely secure.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Manage all documents and files from one central location with GoCo
    Manage time off requests, approvals, and balances in one place
    Stay a step ahead with customizable reports
    Access tasks, reports and team and company information from the GoCo main dashboard
    Edit and manage personal profile information
    Review benefits summary report
    Receive notifications automatically when payroll changes are implemented
    Store signed confidentiality agreements
    View 9 more
    GoCo screenshot: Manage all documents and files from one central location with GoCo GoCo screenshot: Manage time off requests, approvals, and balances in one place GoCo screenshot: Stay a step ahead with customizable reports GoCo screenshot: Access tasks, reports and team and company information from the GoCo main dashboard GoCo screenshot: Edit and manage personal profile information GoCo screenshot: Review benefits summary report GoCo screenshot: Receive notifications automatically when payroll changes are implemented GoCo screenshot: Store signed confidentiality agreements

    Features

    Total features of GoCo: 71

    • API
    • Access Control
    • Activity Tracking
    • Anti Virus
    • Application Integration
    • Audit Trail
    • Auditing
    • Authentication
    • Automatic Backup
    • Automatic Notifications
    • Benefits Management
    • COBRA Administration
    • Calendar Sync with Google
    • Compliance Management
    • Custom Fields
    • Customizable Reporting
    • Customizable Templates
    • Data Import/Export
    • Data Mapping
    • Data Migration
    • Data Synchronization
    • Data Verification
    • Data Visualization
    • Deadline Management
    • Deduction Management
    • Document Automation
    • Document Management
    • Document Review
    • Document Templates
    • Electronic Signature Capture
    • Email Alerts
    • Email Notifications
    • Employee Database
    • Employee Onboarding
    • Employee Portal
    • Employee Profile
    • Employee Self Service
    • Employment Eligibility Verification
    • Event Tracking
    • Feedback Collection
    • Feedback Management
    • Filtered Views
    • HIPAA Compliance
    • Historical Analysis
    • History Tracking
    • Human Resource Integration
    • Leave Tracking
    • Mobile Alerts
    • Mobile Integration
    • Mobile Signature Capture
    • Multi-Location
    • Multiple Format Support
    • Payroll Integration
    • Payroll Management
    • Performance Management
    • Performance Reports
    • Permission Management
    • Reminders
    • Reporting & Statistics
    • SSL Security
    • Salary History
    • Semantic Search
    • Sick Leave Tracking
    • Single Sign On
    • Task Tracking
    • Template Management
    • Time Off Requests
    • User Management
    • Vacation Tracking
    • W-2 Preparation
    • iCalendar Support

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    Reviews

    Overall rating

    4,7 /5
    (46)
    Value for Money
    4,9/5
    Features
    4,5/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have GoCo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 46
    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use software and excellent customer services

    Reviewed on 2021/02/08

    I would use and recommend this software to other HRs.

    I would use and recommend this software to other HRs.

    Pros

    The software itself is very straightforward and easy to use. What I like the most about GoCo is its' customer service. Extremely helpful, friendly, and fast. Highly recommended.

    Cons

    I like most of their functions and seldom use anything other than onboarding and PTO.

    Response from GoCo

    Hello,

    Thank you so much for your feedback on GoCo! We're so glad to hear that you have had a good experience with our customer experience, and the platform's ease-of-use. We value your constructive feedback, and will take into account any additional suggestions or questions you may have. Please do not hesitate to reach out at any time.

    Thank you!
    - Aimie Y.

    Cassie Z.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Software & Consistently Awesome Service

    Reviewed on 2021/02/12

    We currently meet with our GoCo representative once a month to 'check-in', and have done so since...

    We currently meet with our GoCo representative once a month to 'check-in', and have done so since we switched to GoCo years ago. This says ALOT! They want feedback on the good, the bad, and the challenging, and they ALWAYS act on it. If I have a question that I send to our representative, I have no doubt that I will get a response within an hour. I've said this before, and I'll say it again, it's so nice to work with company that aligns with our core values. They are definitely a great team that Gives Customers What They Want and Builds Something Special every step of the way!

    Pros

    I use GoCo mainly when I need to update our Team Members' profile to make them eligible for benefits within our Company. GoCo makes offering our Team Members benefits and enrolling them into our plans so much easier! During open enrollment, not only am I sending our eligible Team Members emails to remind them to enroll in our benefits, but GoCo is also sending them multiple emails so they don't miss their opportunity to take advantage of their potential benefits. It's so refreshing to get rid of all the paperwork and complete everything electronically flawlessly.

    Cons

    Our company structure is set up a little differently than most. We have multiple companies under one umbrella company. This makes it a tad bit challenging for GoCo to be able to structure the profile setup, necessary documents, and permissions, but they have turned this into an opportunity to make updates and create additional features.

    Kat S.
    Overall rating
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Disappointing. Should have stuck with Zenefits.

    Reviewed on 2017/10/11

    I'm optimistic that Goco will continue adding improvements and additional staff until their product...

    I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

    Pros

    Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate.

    Cons

    As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew.

    Michelle O.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Get Rid of Paperwork and Save Time

    Reviewed on 2021/02/05

    As an HR department of one for a small company, GoCo has enabled us to find a tech solution that...

    As an HR department of one for a small company, GoCo has enabled us to find a tech solution that works for us and is affordable. It has helped greatly with transparent performance management, completion of necessary documents in a timely manner and has relieved a lot of the stress associated with open enrollment every year. The customer service is also wonderful. I have always received a prompt reply to my questions and my suggestions are taken seriously.

    Pros

    The software was easy to set up, it saves me a lot of time during open enrollment and helps to onboard employees in an organized and timely fashion.

    Cons

    I don't think the time clock feature beats other options on the market, however it is pretty new and they will likely expand and improve the feature as they have with other areas of functionality.

    Response from GoCo

    Hi Michelle,

    Thank you so much for your feedback on GoCo! We're so glad that the set-up process and open enrollment processes have been made easier with our platform. We also value your feedback on our time clock/other features, and are continuously taking this feedback to improve our product. Don't hesitate to reach out to us with additional questions and suggestions!

    Thank you again!
    - Aimie Y.

    Alex K.
    Overall rating
    • Industry: Automotive
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    GoCo is simply the best HR related SaaS available

    Reviewed on 2021/01/29

    My overall experience has been nothing but exceptional. I really have no complaints whatsoever!

    My overall experience has been nothing but exceptional. I really have no complaints whatsoever!

    Pros

    Everything. The implementation was a piece of cake with little to no work on our end. The open enrollment saved myself and my HR manager over a month of traveling to administer benefits across 4 states. The customer service is by far the best feature, as they're responsive even after hours and always willing to help!

    Cons

    The platform can be slow at times. Overall it's generally a non-issue but I have noticed that especially after hours that the whole website tends to get about 20% slower

    Response from GoCo

    Hi Alex,

    Thank you so much for your review on GoCo! We are so happy to hear that the platform has helped with open enrollment, and that our customer service has been helpful. We've also passed along your feedback regarding platform speed, as your opinion is very valued. Please do not hesitate to reach out with additional questions or suggestions at any time!

    Thank you!
    - Aimie Y.

    Showing 5 reviews of 46 Read all reviews

    GoCo FAQs

    Below are some frequently asked questions for GoCo.

    GoCo offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Complete HR: $6 per month per employee + $29 / month base fee Premium HR $10 per month per employee + $29 / month base fee Add-On Services include: Payroll Auto Sync +$3 per employee, per month ACA Form Filings +$6 per form Benefits

    GoCo offers the following features:

    • 256-bit SSL encryption
    • ACA Compliance
    • Automatic calculations
    • Benefit deductions
    • Compliance
    • Customizable reports
    • Disability insurance administration
    • Document management
    • Employee self service
    • Employment eligibility
    • FSA administration
    • Federal & state taxes
    • Final paycheck calculations
    • HIPAA Compliance
    • Hiring & onboarding
    • Manage time off requests & approvals
    • New hire setup
    • PTO Compliance
    • Payroll sync
    • Tax forms
    • Team feedback

    GoCo has the following typical customers:

    Small Business, Mid Size Business

    GoCo supports the following languages:

    English

    GoCo supports the following devices:

    Android, iPhone

    GoCo integrates with the following applications:

    Gusto, QuickBooks Online Advanced, QuickBooks Payroll, Slack, Slack

    GoCo offers the following support options:

    Online Support, Knowledge Base, Phone Support

    Related categories

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