Microsoft Bookings

4.4 (131)
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Online appointment scheduling for small businesses

About Microsoft Bookings

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Microsoft 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Microsoft Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.


Key benefits of Microsoft Bookings

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.

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    Reviews

    Overall rating

    4.4 /5
    (131)
    Value for Money
    4.3/5
    Features
    4.2/5
    Ease of Use
    4.3/5
    Customer Support
    4.1/5

    Already have Microsoft Bookings?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 131
    Sam
    Sam
    Overall rating
    • Industry: Education Management
    • Company size: 51–200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Time to Meet

    Reviewed on 2021/07/01

    Pros

    The online booking feature is the most impactful. Bookings syncs with a calendar to allow prospective clients the opportunity to view open time slots to meet.

    Cons

    The integration of Bookings into my daily routine required effort. The platform would do well for a barber or any professional who charges a fee for their service or time. Bookings needs some polish for those of us who meet and provide a service which may be offered free of charge. Those in a non-profit industry may find that extra time is needed to tailor Bookings to our specific needs before deploying.

    Alternatives Considered

    Calendly

    Reasons for Choosing Microsoft Bookings

    Bookings was offered at no cost as part of my Office 365 subscription.

    Switched From

    Calendly
    Rosie
    Overall rating
    • Industry: Design
    • Company size: 2–10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Convenience and functionality that work for us

    Reviewed on 2022/05/10

    Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get...

    Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get appointments scheduled quickly and have additional tools for the functionality of the booking system that make it very simple to use.

    Pros

    The convenience of being able to sync calendars, create recurring appointments and send and get confirmation through the booking systems connection to our outlook, makes Microsoft Booking a highly effective and very necessary part of our tools and systems. Clients can confirm within the email and we get that confirmation as well as regular reminders on the appointed day. Fewer missed appointments by our clients because they also get SMS reminders making it really convenient for us. I also like that it integrates with zoom and teams to have additional functionality to what appears to be a "simple" scheduler.

    Cons

    I don't like that getting paid for appointments is still not a simple as some of their competitors who have their standalone booking systems that also allow for payment within their software.

    John
    Overall rating
    • Industry: Education Management
    • Company size: 501–1,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    What a confusing awful app

    Reviewed on 2023/09/27

    Never got it fully configured. Not intuitive. useless.

    Never got it fully configured. Not intuitive. useless.

    Pros

    nothing - I could not figure out how to configure the program.

    Cons

    this app is almost impossible to set up within my organization. I cannot figure out how to add available times and the times that showed for appointments were never complete. What a frustrating experience.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Share your calendar with Bookings by Microsoft

    Reviewed on 2019/08/30

    I use Bookings for client consultations. I is some much easier to allow client to choose an...

    I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

    Pros

    Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

    Cons

    I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

    Alternatives Considered

    Acuity Scheduling and Book Like A Boss

    Reasons for Switching to Microsoft Bookings

    It was included with my Microsoft Office 365 Subscription
    Josh
    Overall rating
    • Industry: Insurance
    • Company size: 501–1,000 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Great for appointments

    Reviewed on 2022/11/02

    It's been great so far. Very easy to setup and enable users to setup and manage their own...

    It's been great so far. Very easy to setup and enable users to setup and manage their own bookings. Other programs have required more admin work.

    Pros

    Easy to add multiple resources to one calendar. When you send the link to a user it gives them flexibility to select the time and resource that works best for them. If you have a meeting already scheduled it will remove that timeframe as a resource.

    Cons

    If the person who made the appointment cancels, it will send you an email but it does not automatically remove that time slot from your calendar.

    Showing 5 reviews of 131 Read all reviews

    Microsoft Bookings FAQs

    Below are some frequently asked questions for Microsoft Bookings.

    Microsoft Bookings offers the following pricing plans:

    • Starting from: US$6.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Microsoft Bookings is currently available as part of Microsoft 365 Business Premium subscriptions.

    Microsoft Bookings has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Microsoft Bookings supports the following languages:

    Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese, Turkish

    Microsoft Bookings supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Microsoft Bookings integrates with the following applications:

    Microsoft 365, Microsoft Outlook, Microsoft Teams

    Microsoft Bookings offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Microsoft Bookings.